Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

These guys were so nice. When our vehicle got stuck in the snow, they sent a truck to pull us out…read moreand plow at no charge. Will definitely rent through them again.

We rented a house for the weekend from this management company and Wanda the leasing agent or…read moreoffice manager was extremely rude and a general sour puss. She could really use some customer service training. The house was dirty and the bed sheets had not been washed. We don't recommend using this company unless you like being treated badly.

Wednesday, 0930 hrs. Called to inquire if anyone could manage a long term rental. Anna whispers a…read morehalf-hearted greeting and sends me to an unintelligible voice mail. I hang up, call back, and explain to Anna that one criteria I have for the potential property management company is that someone answer the phone. She connects me with someone, who doesn't identify themselves, I introduce myself, and ask with whom I am speaking. Scott (Roser?) almost identifies himself, I commend Scott for showing up for work at 0930 on Wednesday. The realtor explains it sounds like I'm shopping around. I concur. Scott explains that: A. He's not really in the office, and B. Does not feel my business is welcome. Again I concur, and commit to ensuring that Century 21 can expect my online review of the experience I've had with them.

We used this company to manage our rental property and if I could give them less than 1 star I…read morewould. They will literally rip you off every way they can becaue they think they have you at their mercy. They even lied to us and told us that they had to pay a $1000 fee to VRBO to list there and charged us this upfront as a fee that we needed to pay before they could list our home. That old lady that runs the place has no qualms about lying as long as it makes her easy $$$$. VRBO does not charge a fee to list with them.

Can't give a Zero, so, they got a 1. Do not use this company. We have rented a number of homes…read moreover the years and have never experienced such a disappointing stay. Several days before our trip, we were informed the hot tub was not working. We were offered two alternative rental options, both which were more expensive, or a 10% discount. We opted for the 10% discount. Problems started there and did not stop. Our rental packet was not available in the drop box as instructed. We had to wait an hour or so for someone to arrive to give us the packet. We were then given the wrong packet. WiFi information included in the packet was not correct. Both Air Conditioning zones were not functioning for the first night. Air Conditioning zone for the main living area was not functional for THREE nights of our FIVE night stay. We were told to leave the windows open. It was 95 degrees out during the day. We were locked out of the house on Tuesday afternoon due to the company changing the code on us. This was because they thought we were checking out. Likely because we were given the wrong packet and why they did not have the AC fixed. TV in Media Room was not working for the ENTIRE stay. This was a main reason why we rented the home. We had to call repeatedly throughout our stay given all of these problems and were told they would "make it right." They gave us a mere $50 and we were paying over $300 per night. Owner, after saying she would make it right, refused our phone calls repeatedly after we checked out.

Jeff, Monique, and the whole team were incredible to work with. My situation was unique in many…read moreways but they were there with me every step of the way. I was always informed of anything to do with the sell of my home and never had to wait long for any response. The issues that would come up were resolved quickly and in a very supportive manner. I will be recommending Jeff and his team to anyone looking to buy or sell a home in the area.

Jeffery is a dream to work with. He knows the answer to most any question you may have not only…read moreabout the property but the community, rentals, and amenities. He has excellent tips on decorating or remodeling and perhaps what I love most about Jeffery is how honest he is. He lets you know right away by action that he is on your side. Jeffery is a rare find, fun to work with and deserves our business.

Probably the best Thanksgiving my family has ever had. Reed was there for us from start to finish…read more Retro On The River was the perfect spot for my family. Very clean, in the heart of all the Ruidoso life, but still very private, and very comfortable. Our oldest girls loved the independence of the separate living space downstairs. All the great food and adventures within walking distance. Beautiful scenes all around. Oh, and the hot tub with mood lights and privacy curtains was an amazing touch:)

It is an amazing and cozy cabin, and we loved our stay!The owner was also very helpful and friendly…read morethroughout the process. It's a 2 minute walk from restaurants, breweries and wineries. Finally, the hot tub is amazing. If you're looking for an amazing weekend getaway, this is the perfect cabin for you.

We have stayed in Ruidoso for many years however we will NEVER stay with this company again. The…read morecondo was very clean but the pictures on the website are outdated and didn't match the home we rented other than the view. We arrived around 6:30pm. Upon arrival we had no hot water. We called the on call person Caley. She was VERY rude and blamed us for using to much hot water. This was impossible since we had just arrived at the house. She told us we would have to wait until the next day for her or the on site manager to come to try to find the problem. After multiple phone calls with no answer and several messages we finally gave up and rented a hotel room just to have a place to wash. We did try to go to the office on site but no one would come to the door despite vehicle's out front and lights on inside. Other issues that we fixed ourselves or just gave up on included Wi-Fi password didn't match the code we were given, propane tank was to low to cook with( we went to get a replacement ourselves), broken blinds in windows, kitchen faucet leaks everywhere, not enough silverware, blender didn't work, our neighbors were so loud we could hear their entire conversation, the parking is terrible and spaces are barely able to be read even in broad daylight. I would not recommend this rental company at all. Thanks Lodging in Ruidoso for the epic fail for our families weekend getaway.

My boyfriend, mother in law, and myself just recently stayed here for 3 nights over Christmas eve…read moreand Christmas Day. I would like to state the pro's and con's of the unit we stayed at in Lookout Estates booking with 'Lodging in Ruidoso.' Pro's: - Location was great, tucked up in the hills with trees and a great view of mountains. Easy to access other parts of Ruidoso. - The 2 bedroom 1 1/2 bathroom unit was spacious for the 3 of us. Could fit 4 people comfortably. - Staff, Daniel in particular, was great with communication and making sure check in was easy. They even gave us late checkout and pushed it back by 3 hours. Con's: - Upon our first morning of waking up there, I woke up with swelling and tingling on my hands. Thinking nothing of it (maybe it was an allergic reaction), I fell asleep the 2nd night and woke up that morning with my entire left arm left and left hand swollen, itchy, and covered in BED BUG bites. I had over 30 bites on my body... When I sent pictures and told management about it, the only thing they offered to do was inspect the unit and change the sheets... REALLY?!?!? - The walls were very thin and we could hear our neighbors next door yelling and children crying until 12pm at night. - For 3 nights, we paid almost $1,000. I could've gotten a much nicer place to stay at for the same price. - There was no A/C vent in the room we stayed in, so the house was practically a sauna. We tried adjusting the temperature to 70 degrees inside, the whole unit would be cool, but our bedroom was 80 degrees and would not stop blowing hot air. It was not fun... - The units were old, dirty, and grungy... they all need to be fully renovated. Overall, I would not stay here again just for the sole fact of getting bit by bed bugs. I have stayed at hundreds of hotels around the world and have never experienced getting bit before. (Wouldn't wish it upon anyone!!!)

Very nice Hotel friendly staff that are so pleasant and welcoming and make you feel comfortable …read more The room was very clean and such comfortable beds ! Beautiful mountain Inn Great lobby and the eating area with such a great breakfast buffet and omelette station such nice staff . Location is great really can't wait until our next stay that we can spend more time in Ruidoso .

I was here for work and had an opportunity to use the hotel. The spaces are nice and updated. The…read morefood was okay; most things were overcooked. The view from the patio is fantastic, and I enjoyed sitting on the patio.