Stayed 3 nights everything was great. Wood burning fireplace was nice to sit by and relax. Nice…read morearea to walk the roads and enjoy the pines. Looking forward to another trip soon.

We visited Story Book Cabins as a group of 24 people staying in five cabins total. The staff was…read moregreat, the cabins were immaculately clean and had everything stocked we needed! We loved being able to walk to each other's cabin and still have the privacy of our own space. We all look forward to returning in the future.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

Probably the best Thanksgiving my family has ever had. Reed was there for us from start to finish…read more Retro On The River was the perfect spot for my family. Very clean, in the heart of all the Ruidoso life, but still very private, and very comfortable. Our oldest girls loved the independence of the separate living space downstairs. All the great food and adventures within walking distance. Beautiful scenes all around. Oh, and the hot tub with mood lights and privacy curtains was an amazing touch:)

It is an amazing and cozy cabin, and we loved our stay!The owner was also very helpful and friendly…read morethroughout the process. It's a 2 minute walk from restaurants, breweries and wineries. Finally, the hot tub is amazing. If you're looking for an amazing weekend getaway, this is the perfect cabin for you.

The cabin itself has wonderful views. Our stay was less than desirable as the host of these cabins…read morehas posted signs everywhere stating amounts of money you will be charged if you break a rule. The concern that something might go wrong lingered the entire trip. We left the cabin in excellent condition and have a video of the condition it was left in. After our stay the Owner of the cabin left a review stating we had left trash and removed smoke detectors and batteries from the rental. I contacted the host to inquire about the review and offer our proof that what she was saying was untrue. She was unwilling to view the proof we had and investigate further as her information was coming from people she had hired to clean after we left. I reviewed her interactions with other guests when they had less than perfect reviews she has a history of being slanderous towards them. Please save yourself the headache, there are plenty of other places to stay in Ruidoso. Keep this one off of your list.

From the owner: Our moto "Dont settle for anything less than a mountain view" When renting a cabin in Ruidoso…read more Ruidoso is a mountain town! Luxuriously furnished, this cabin is a step above the rest. Minutes from downtown shopping, Groceries, and trails. Paved roads, Central AC/Heat. Stunning mtn views just a glance out the 6 patio doors, or walk onto the covered deck. 3BR 2BTH sleeps 6. Drive up all paved roads, walk in. Accessible year round. 5 minutes from shopping, dining, and groceries.

If staying anywhere in the vicinity of Cloudcroft, the Cabins at Cloudcroft cannot be beat... for…read morequality, space, or anything you could ever need during your stay. Two families stayed in one cabin and had anything you could ever want in a home away from home. We arrived late in the night, and everything was ready for us upon arrival, the place was warm, clean, and welcoming. The place was outfitted, and had anything you could ever imagine in a furnished cabin (internet, cable, dishes, personal heaters for each room, etc.). No, the place isn't nestled in Old Town, but you are not far from there. Very close to other eateries well worth visiting. Not too far from your local ski slopes, and other tourist sites down the mountain. Karl was an excellent host. He checked in on us all the time, and made sure that we weren't ever without. It comes as no surprise that they 2021 (and potentially 2022) Traveler's Choice for Hotel location on TripAdvisor. We shall return.

We were looking for a reasonable place to stay in Cloudcroft and we found a sweet refuge! The…read morecabins are clean, within walking distance of the grocery and excellent pizza (at Cloudcroft Brewing), and very cozy. We used the wood fireplace during two intense summer storms. The kitchenette has everything you would want to prepare your own meals, or you can take advantage of all the local restaurants. Karl and Laura are solicitous, generous, attentive, and so kind. I can't forget to include Rascal, the sweetest kitten I've ever met!! My husband and I felt welcomed and at peace. Family friendly but also romantic for couples! We extended our stay because we weren't ready to leave after three nights! A days drive from Central Texas, so we will definitely be back. I think we've found our home away from home! We went on three gorgeous hikes each day, all within 15 minutes drive.

What an excellent get away spot! We stayed in one of the cabins and loved it! Perfect size for a…read morecouple... well equipped and thoughtful design. Had a small front porch ready for relaxing with a good book and a cup of coffee...and the wildlife was right there! The staff we encountered were friendly and helpful. Just a text away.

Nestled in woods near the river and main road, the cabins of Shadow Mountain Lodge and Upper Canyon…read moreInn are quiet and inviting, with excellent proximity to dining and shopping in town. Our cabin was not one of the recent makeovers, but it offered a kitchenette, dishware, soft bedsheets, a spacious porch, and ample parking, making for a comfortable stay. The opportunity for early check-in was appreciated too.

I LOVE cozy cabins. They have always treated us well and we recommend a lot of visitors to Ruidoso…read moreto Cozy Cabins. Please don't get them confused with anyone else. They are across the street from fire department and pool. We've stayed at Papa Bears cabin on Juniper road, and it was great!!! Perfectly stocked and spotless. The staff at Cozy cabins is wonderful and super accommodating. You get no hidden fees and no rudeness. I highly recommend them!

I have used cozy cabins for years, they have a great variety of properties, and I've always…read morereceived great service. I also had an issue with Covid last year and thought they were really reasonable with the cancellation? Maybe because I'm also a business person, but I think some of the reviews are shooting the messenger regarding Covid! Thanks Cozy Cabins staff!

We spent 6 days and enjoyed the elk out the kitchen window. This is not an updated space but…read morereminded us of back home in our younger years. There were several maintenance issues that were resolved within a couple of days. Close to the ski Apache and main area of Riudosa. We made it a great spring break! A hot tub on one of those 3 balconies would be a plus!

Highly suggest this establishment for a stay in Ruidoso. Staff is great, close to town, very clean…read moreand beautiful views of Sierra Blanca.