Conicelli pre-owned is a great place to pick up a certified Honda for a cut price. Their on lot selection reflects their online cache pretty well. Their sales people are friendly and helpful. They give their bottom line up front so price negotiation is minimal. David helped to get us into an Accord that day. As a bonus, there is usually tomato pie and soft pretzels. This is 4 stars instead of 5 because their facility just looks outdated and cheesy. Aside from that the place is legit. read more

Worked with Demetri, great to work with. Demetri explained everything perfectly and left no stone unturned. He was extremely thorough and keeps things light during the process while maintaining a professional approach. I hope to work with him again in the future and would recommend him as a great individual to do business with. read more

When they highlight NICE in CoNICElli it's for a reason! They mean it! They are all so nice! Seriously! I bought my Honda CRV there and bring it there to get services. You couldn't ask for a better group of people. One of the servicemen actually sat in my car with me for over 10 minutes helping to explain some phone features I had questions on. Thank you Conicelli Honda! read more

We had an excellent experience at Conicelli Honda. We did not purchase a car there but we would not hesitate to recommend them. Lori Hammond demonstrated true customer service. read more

I recently had my Civic Type R serviced at Conicelli Honda and had the worst customer service experience that I've had at any dealership to date. Being this is my first Honda, I expected a higher level of customer service. I took the car in on Saturday to get an oil change and have the OEM tires put on since I used all season tires for the winter. On Sunday, I noticed there was a yellow stain near the wheel well of the front and rear bumper on both the passenger and driver side when I was washing it that I couldn't get off. I immediately contacted the dealership on Monday and was told to leave a message and somebody would get back to me on Tuesday due to the service department being closed for Memorial Day. Tuesday comes and nobody contacted me so I reached out to the dealership to let them know that I noticed the yellow stain that appeared on my car after Saturday's service and asked if they could fix it. The service associate told me to bring my car in so that they could take a look at it. I brought my car in and the service manager immediately gets defensive by insinuating that the damage was my fault and could not have been due to any error during my service appointment. He also repeatedly stated "you're saying my technicians did this?" essentially blaming it on me by saying I must've ran over something. All I asked is that they fix the problem and instead I'm met with a service manager who is defensive, dismissive, and accusing me of creating this issue. I've never felt so disrespected in my life and I'm not sure I'll purchase another Honda and recommend anyone to due to this experience. This is behavior is absolutely unacceptable especially since the service manager was not present when the service was performed nor was he a part of the original conversation when I spoke to an associate. The most frustrating part about this entire experience was that the yellow stains were removed fairly easy with minimal force or interruption and the service manager took no responsibility for the incident and provided terrible service during this visit. read more

They lost me as a customer I have been going to Conicelli service for years and recently had my expensive eye glasses stolen out of my car. Which were hidden in my car which means someone from valet or service was going through my vehicle which is a total violation of my privacy. I reached out to management and the valet service and they were suppose to look further into the situation and nothing was resolved nor did anyone call me back like I was promised.. so unprofessional so if you take your car here be careful of your personal belongs in your car no matter where they are because nothing is safe !!! read more

I worked for the Service Manager many years ago at their Toyota store. He used to call me "youngster." Great manager who taught me a lot about life. I was talking to a friend, who also was an advisor and the one who introduced me to the manager, and I was reflecting on how the current Service Manager was the most honest manager I ever worked for. I can guarantee you that if you go to Conicelli for service, you will be given a fair and honest price. read more

We have been customers of Conicelli multiple times over the last 10 years. I have always been pleased with their vehicles and their service. However- this last time left me pretty appalled. Apparently unless you are willing to accept a monthly payment out of your means, you are not worth their time. With everything going on with Covid currently, reduced work hours we went into the dealership telling Charlie Blue our sales guy what our price limits were. We found a van online that was within that budget and we had saved enough of a down payment to make what we were looking for feasible. Charlie Blue did not even glance at our amounts. Just kept saying I'll take care if you. I'll take care of you. Two days later he comes back with a higher price of the van (since we are not tier one credit customers we don't deserve the cheeper van price it's advertised at online And the price was 8,000 more than quoted! Meaning anyone with "good" or "fair "credit is screwed. ) Giving us a monthly payment of 250 over the amount we told him we were comfortable with. We declined, again explaining that we showed him from the get go our numbers need to be-- and he cut us off and said he would get back to us with another offer. Then nothing. We waited a few days and I emailed him ... a week later still no reply. Kind of shocking and upsetting as I have always held Conicelli as the place to buy a vehicle. Guess I will be looking elsewhere now. So for those of you who do not have perfect credit and money rolling out of your pockets or who are not willing to accept a payment out of your means - don't waste time here - they are not about loyalty or listening to what you want. Sadly I learned They are here to find a deal. Shove it in your face get the papers signed and make their money. That's it. That's the bottom line. That being said, their vehicles are great. Just don't expect good service if you are not perfectly stable financially. read more

I brought our van in to get a recall taken care of as well as the annual inspection and emissions test. I was able to conveniently schedule it online. I brought it in at the scheduled time and pulled right into the service center garage. There was someone there to greet me and direct me to the service counters. There they confirmed what I wanted to get done. At that point I also mentioned a built in window shade was broken. They said they would fix that no problem (under warranty too). I got a text from technician Tim Houghton right after checking it in saying he appreciated the opportunity to work on the van and to text or call if I had any questions (nice touch). I didn't have a ride home and was able to get a spot in their courtesy shuttle which served a 10-mile radius. Got a call later that afternoon from Tim saying the work was done. Picked it up, went over the (well done) work they had performed, and was out of there within 10 minutes. Very easy. Very friendly. Very professional. read more

Probably the worst example of a "salesman" I've ever encountered. I went in tonight after chatting with someone online about a used 2016 Mazda CX-5 that I was possibly interested in purchasing if they could work a price comparable to others I have seen that are the same make, model, trim and year. I currently have a lease with Conicelli that is nearing the end and figured I'd see what we could do to stay with the group. I told the salesman that I had done my research on this particular car and have found several for below $20,000 (even directing him to a competitor's website), and I told him the max amount I wanted to spend on a monthly payment ($385). The asking price for their car was about $25,000. Yes, it only had a little more than 10,000 miles on it, but the 1 I showed them from a competitor had 29,000 miles and an asking price of 19,500. Far better deal, in my opinion. Long story short: he came back after about 2 minutes and said, "I'm sorry, the car you're quoting has triple the miles and there's nothing we can do for you on our price. Good luck." That was it. So I went to the other dealership and not only did they significantly beat the sticker price at Conicelli for the 2016 car, but they also worked numbers to get me in a 2019 cx-5 grand touring for less than the amount I'm currently paying for my base model 2016 Conicelli Rav4. A poor way to do business and lose an existing customer. read more

Mark, I contacted Conicelli a few years ago as we had bought new in the past, service on the lot at the time was sub par wandered around looking for someone and to no avail no one wanted the business so I went elsewhere. Told my wife, found a certified accord and due to distance from my residence it would be convenient to drive the car at Conicelli as it was CPO which was this past Tuesday. I came and drove the vehicle; the precaution and cleaning procedures were there and took the test drive by myself which was roughly 10 minutes. I left the rep by saying I would speak with my wife and follow up as I was looking to move forward as we are handing back in a lease on an MDX. Below is my correspondence via text which I prefer; I am disappointed once again with no follow up. Jordan called me back initially the next morning which I had not even connected with my wife so communicated back once I did. I used the phone number from the business card and expected a response. After no response, I reached out on Thursday set an appt for 4pm yesterday at Joyce Honda in Denville NJ. They were great and drove same car out w 2k less mileage and 2k less in price and am happy. I can sincerely tell you that I will not consider Conicelli moving forward due to the experiences I've the past several years. After complaining to top manager nothing as much as an email back; stay away. Josh read more

I called and made an appointment to have my 2016 HRV to have the oil changed for the first time for 3:00 with John. I was on vacation so my wife and dropped the car off early at around 1:00 since we were out. It was no problem for them to take it in. The man who took our car outside was outstanding!!! He was so kind to me and my wife when we dropped the car off and when we picked it up, he even remembered to give me my spare keys (which I forgot all about). I do not know his name but he is an older gentleman with a wool hat and scarf. By the time my wife and I got home from our shopping, Russell called to tell us the car was done. The did the oil change and also rotated the tires. Thank you Conicelli service team and parking service. read more

4PM on a Friday. I'm in the car with my wife, 2 year old daughter, and 4 month old son. We're 30 minutes into our weekend trip to the Poconos when the malfunction light on the dashboard comes on and the "D" on the gearshift indicator starts blinking. I have my wife take a look at the manual which says it indicates a possible problem with the transmission and that it is not safe to drive. We find the nearest Honda dealership which happens to be Conicelli. I start dreading the inevitability that the weekend is ruined and I need to figure out a way to get my family, luggage, and cooler full of food home with no working car in rush hour traffic. We get to Conicelli at 4:15 and I fully expect them to tell me that I'm crazy for expecting them to be able to help me out on the spot with no appointment and so late in the day on a Friday. Enter service manager Joe Saxon to the rescue. Joe empathized with my situation and was able to fit us in. Not only did he have his guys run a diagnostic immediately - he fixed the issue and got us out back on the road in about 35 minutes. We continued on our way and had a great weekend. Literally the best customer service experience of my life. Conicelli does care and is well beyond a "nice" place to do business. read more

Worst place to buy a car. I've had nothing but issues down to the payments being sent to the wrong person. Also know nothing about the car history and never told me my car had a broken engine and a new one was put into the car. Then when I tried bringing it to there attention they don't answer and after 10 phone calls they answer and tell you they are only worried about if the car is good at that time and that you are on your own. Never will I come back or remand them to anybody. Unbelievable I've only had the car for 3 months and need a new engine AGAIN and they tell you your on your own shows what kind of people n company they are. read more

A week ago I saw an ad for a used Lexus, I called and requested a total price. The Conicelli sales rep. assured me she would do that. Never got it. Yesterday they posted another Lexus and put me through to that exact Rep who said she called me "four times," about the prior vehicle. She assured me that she would have the Lexus in their new ad ready for my evaluation. Twenty minutes iater at I arrived at Conicelli, and was told by the Rep "I have been calling you, the Lexus was just sold." My phone ID showed zero calls. Wasted my time and utilized the ole "bate and switch." Stay away. If I could give a negative 5 star rating, I would. read more

Went throuch Conicelli to help deal with an issue regarding a recall with my car. I received great customer service, especially from Matt in the Rental Department, who took care of everything we needed and made my wife and I feel like very valued customers! read more

I did not care for their frequent attempts to contact me regarding a casual purchase inquiry. I did not wind up purchasing a car here.

Had a great new car buying experience. Chang You was a great salesperson. He was very knowledgeable about the vehicle, and the Honda brand. And he was never pushy at any time. I went in to test drive the HR-V on Friday night (hated it). He asked me what other vehicles I was looking at and based on that info suggested, since I was there, to test drive a new 2017 CR-V. I said sure as I had nothing to loose. I retuned on Saturday to re-test the CR-V and while there he also helped me test drive another vehicle on my list. Since he is also associated with Conicelli Toyota he was able to help me test drive the Rav-4. In the end I was able to get a great deal on the new CR-V! Chang took the time to make sure I got a brand new car with only 5 miles on it (not the one on the lot that had more cause it was test driven). He even took the time to make sure I was familiar with all the electronics of the car (and there are a lot!) before I left the lot with my new autobaby. Everyone I had dealings with there was very friendly and knowledgeable. From the front desk to the finance office. It really is a "Nice place to do business with" as their slogan says! Great Customer Service and a great deal on a brand new car! read more

Strongly discourage getting any service at this dealer. Was some of the worst customer service I have experienced in recent time. They were in a league with Comcast. I had made an 8AM appointment for a service that takes approximately an hour. Upon arrival there was a computer glitch which was going to cause delays. In light of this, instead of staying, I allowed them to keep the car for the day and was advised to come back at 3:30 per their instruction. Upon arrival at 3:30, my car was not ready. They had not even performed the service (the car wasn't even in the bay). So basically I gave up having a car for the day to avoid waiting around at the dealer and now you're are telling me I am still going to be waiting around at the dealer? The 1st explanation I received was about the computers (2 hour delay) I acknowledged I was aware as it was an issue when I was there and hence why I let them keep my car for the day. There then wasn't much explanation other then the car would be ready soon. I found this hard to believe as I saw them pull the car in and begin the work at 3:30. 3:30...the same time they told me to come back for my car as it would be ready for pick-up. When I asked why I wasn't notified of any additional delays they didn't have an answer. So let me get this straight, for a car that should be on your schedule first thing, for a 1 hour procedure and we'll factor in the 2 hour delay isn't done and you've had it for 5 hours computer glitch free. There is 0 reason why my car was not ready by 3:30. If they did it in order (which I assume they wouldn't since I gave them bonus time) my car could've been ready at noon. But it gets better...they close at 4PM. Around 3:50 while I am still standing around without explanation on their neglect, a man comes over and provides me with paperwork assuring me my car will be pulled around front real shortly. 5 minutes later, the lights were dimmed and poof everyone at the service desk is gone. I can still see my car being worked on in the bay. He didn't give me the paper work because the car was ready. He gave it to me so he could go home. They locked me into the dealership and I still waited another 30 minutes or so until the procedure was complete and one of the guys in the bay let me out. Who goes home with active customers inside the business??? They neglected to do the scheduled work on my car and then left me waiting for a hour after I gave them the car for the day so they could go home on time. Are you serious? read more

Updated review. Service area is beautiful. Pull right in and you're descended upon by staff. Counters are clean, well lit and they make eye contact immediately which was always a pet peeve of mine in the past. Coffee is good and there's a kids' area. The renovation and service workflow has been thought out well. Bravo. read more

If you can avoid buying a car here, go elsewhere. I learned to not reveal the payoff amount for your trade-in until AFTER the rep tells you what he'll give you for it, because if you tell them first, they will pay you less. I also learned that no one in their finance department answers their phones or returns any of your calls. I left multiple voicemail messages for multiple finance managers there and no one bothered to return my call (regarding a warranty cancellation). If you're having trouble contacting anyone by phone, here are some points of contact you can have: General Manager Richard Greco - rgreco@conicelli.com Assistant Mgr. Anthony Battistini - abattistini@conicelli.com Finance Mgr. Dave Novelli - dnovelli@conicelli.com (610) 260-0799 x2914 read more

No nonsense, good price on new car and trade in. Low pressure on buying extra services and warranties. Set up first service and followed up on purchasing experience. read more

I came in for an oil change and state inspection. I pulled in and walking inside there were 6-7 customer service reps stationed right at the entrance. I was a little confused on what to do. No one greeted me nor provide directions. I just walked up to a random stationed person and he pushed me off to another person. The seating area is comfortable and there is free WiFi, so that's cool. I was able to complete some work while I waited. Then it was time for me to leave.... the customer service guy who helped me check-in explained all my services to me which was nice. I paid, and as I walked out to get my car again, I was confused, was I suppose to walk to my car and the keys would be there or was I suppose to get it from one of the customer service reps? It turns out a random person stationed in the garage had the car keys. Lack of direction and communication. Super annoying especially as a first timer. Not coming read more

SHARKS! Buyer beware. I got 2K on my trade in and I was willing to put 3000 down as my down payment on a BASIC, No FRILS model car priced at 20K. Wanted to get my monthly payments around $320 at most. They had little to no wiggle room, and weren't able to work with me on anything. In fact they kept coming back to me with 4% and 5% interest rates and monthly payments of $412? and $386? a month, even though my credit rating is very good. They told me I wasn't going to get a better deal anywhere. They smiled and lied through their teeth the whole time. They kept reiterating that they barely make any money off of selling cars, as if I was supposed to feel sorry for them? but what about all the incentives they receive at the end of the year for pushing volume!? I left. Two days later I went to Mainline Honda and they got me what i wanted at price I wanted at .9% rate. I don"t work for Mainline Honda. I'm not friends with anyone at Mainline Honda. I just wanted people to know there is a major difference between the two dealers. Conicelli will not respect your needs as a customer. read more

Service department does not honor the initial quoted rates. Staff was extremely rude when questioned. Would rate zero stars if allowed.

Thanks to the service department of Conicelli Honda of Conshohocken PA! I am very appreciative of the level of service and correspondence that you provided to me during a very frustrating experience that I had (Steve and Joe). I have been a fan of Honda since 2007, and I choose to drive no other vehicle. Again, thanks for your service and assistance. Regards, Shirell Duggan read more

10 year plus customer, bought and leased several cars freon Conicelli. After a month of poor communication during the Covid shutdown, I finally bought my car at the end of the lease. Conicelli required that the car be inspected for safety and mechanical problems. Now, my car won't start. Beyond ridiculous. read more

I'm looking to buy a CRV in the very near future. Visited this dealership's showroom today and wandered around for 25 minutes without being approached by a salesman. I'm used to being swarmed by multiple salesmen but this place is unique. The place was empty except for an employee (looked like a salesman) on a cell phone. Based on his 25 minute conversation (couldn't help overhearing since the room was empty) it wasn't a business call. I own a Honda and I am aware that Hondas sell themselves. Shame they can't do the paperwork! read more

Conicelli Honda really is "a nice place to do business." This is the second new Honda I've purchased from them and the sales people are always helpful and friendly. Previously, England was my sales person but this time I worked with a pleasant new guy named Jackson. The manager always comes out at the close of the deal to provide his card and a handshake. I like that personal touch. Like any other dealership, you have to stick to your bottom line. After all, they're in business to make money. And I'm in business to save some cash on a nice ride, so I negotiated. Post buy, the service dept. is always helpful and will match competitor's prices. Look for online coupons as well. The complimentary shuttle is a great service too. I'm loving my new car and still happy to be a Conicelli customer after all these years. My only small gripes were that I had to wait for owner's manuals to be mailed and come back for my extra key (at inconvenient hours). This never happened before but shouldn't happen again Conicelli. read more

Conicelli Honda - Car Dealers Near Me - Conshohocken, Pennsylvania

We bought a new CRV from Conicelli back in 2004, and my wife has faithfully taken it back to Conicelli for scheduled maintenance (because, you know, dealerships are notoriously the most cost-effective way to keep your car in good working order...). She has been generally satisfied with the service she's received. My perspective on this, however, is that I've heard a lot of offhand comments from her over the years about things she would point out to the service department that would get ignored or dismissed--things ranging from the trivial (like burned out interior bulbs [ignored] to bigger things like persistent rattles [dismissed with a chuckling "Oh, you mean the 'Honda rattle'?"]. But, well, OK. So flash forward to this year. Not only do we need to start looking for a new CRV, but we need to replace a 2000 Civic (purchased elsewhere). We liked the looks of the new HRV, and after doing a lot of research, we headed to Conicelli for a test drive. We liked it, so we decided to go ahead and buy one. We knew precisely what we were willing to pay, which we based on reading through a LOT of forum posts to see what other people in our area were paying for the trim line we wanted. Prepared or not, there was (apparently) no getting around running the gantlet of the stereotypical car-salesman experience: we were shown LOTS of printouts of prices (these were supposed to show us how reasonable--nay, PAINFUL to the dealership--the salesman's counterproposal was), we were left alone at the negotiatin' desk several times so the salesman could--wait for it!--check with his manager--all the usual nonsense (though I am disappointed that the salesman didn't put his arm around my shoulders and ask me what it was going to take to get me in a new car TODAY--so we missed the trifecta). We did not get our price, we did not get anything thrown in (several HRV buyers working with other dealerships got things like cargo covers or pads), and we got an insulting offer for (and lecture about) our trade-in. So we walked out... ...and headed to CarSense (Pottstown Pike, Chester Springs, PA), where we spent one tenth the time test driving multiple cars, got three times as much for our trade-in as Conicelli was offering, and overall dealt with one one-hundredth of the bullshi*. The best part was that while we were finalizing the purchase of a car we like even better than the HRV (though admittedly used, but late model and low mileage), we got a call from Conicelli telling us that, on further consideration, they could double their offer for our trade-in. Well, twice nothing is still nothing: no deal. The thing that still amazes my wife and me is that Conicelli blew the sale of two new Hondas--losing customers who, for better or worse, had been loyal to them for 12 years--for what was probably no more than a couple of hundred dollars. All through the negotiation for the HRV, our salesman told us how their dealership was #1 in, I don't know, the universe. Maybe it's true, and maybe it's SO true that the loss of a few customers is no big thing for them. If so, bully for them. But, frankly, I'd rather buy from a dealership that at least makes a better show of wanting me as a customer. (Now, the REAL question...is a 2-star review enough to get the coveted "Lori H. from Conicelli Honda" apology and assurance that she'll look into my unsatisfactory experience? Also, I was stunned to see that Conicelli Honda has over 70 "not recommended" Yelp reviews, almost all of which detail what appear to be quite legitimate unhappy customer experiences.) read more

I attempted to purchase a new Honda from here. Their salesman did a good job answering my questions. I told them I wanted to do more research and would not be making a purchase. They asked to run numbers just to see what my payments would be. They gave me a really great quote. I came back 3 days later and tried to buy the car quote in hand. All of a sudden there was an issue with the numbers And they needed redo my finances. After 4 hours in the dealer they refused to honor the first quote or give a explanation why the numbers changed. I walked out and went to JL Freed Honda. They were able to give me a better deal and had me in the car in under 3 hours read more

I do not recommend bringing your car here for service. In short, I brought my car here several times over a 5 month period and was told there was nothing wrong with my car. More recently it started becoming dangerous to drive and I wanted to bring it in for a brief drive and show them a video of my tach wildly bouncing 300RPM's while driving and erratically accelerating. The service manager said if my check engine light isn't on, there is nothing they can do and I shouldn't bring it in. I brought it to another dealer and when talking to 3 different people at different times (not even tech's), all 3 people, who were given the exact same symptoms as Conicelli, diagnosed my issue in seconds to a very common technical service bulletin related to my transmission fluid and ECM. I even suggested both my transmission and ECM to Conicelli and was dismissed saying these cars are so sophisticated, if there was a problem with either one my check engine light would be on. My 2017 Ridgeline had a series of odd vibrations and odd tachometer readings at higher speeds and a bouncing tachometer and non-linear acceleration. I brought my truck in times for this issue between July and September. They check engine light never turned on but there was very clearly something wrong with it, and recently actually felt dangerous to drive as it would erratically accelerate in bunches at unexpected times with even light pressure on the pedal. The first visit there was an extreme rattle, almost like driving over a rumble strip, because the new vibration was shaking a piece of plastic. They did secure this piece of plastic (which they said they would have never unclipped or would have become unclipped on its own), but just like pretended like somehow that was the problem (securing the very rattly plastic) not the actual vibration causing it. So kudos to them, they solved the very worst symptom. They repeatedly kept telling me everything my truck was doing was normal (despite their own logic stating that can't be the case with the plastic that was always unclipped), and if my check engine light doesn't turn on or the symptoms don't happen more frequently, they can't diagnose it. I just called again as the symptoms got worse, and the service manager cut me off and asked again if the check engine light was on. When I said "no", he didn't want to hear the rest of my concerns and said there is nothing he can do and to bring it somewhere else. I did hang up on him, which I probably shouldn't have done, but I was so frustrated that I am being blown off and he wouldn't even say that my truck's tachometer shouldn't be bouncing 300 or so RPM's while having even pressure applied at 40mph. I just couldn't take it anymore. After being blown off again I google my symptoms and immediately find a thread on a Honda owners forum where there are many many people explaining every symptom my car has, better articulated than I could ever have. Everyone on this forum went to their dealership who promptly identified the issue to a service bulletin about needing the transmission reprogrammed and fluid flushed as it was burned by the transmission issue. I had specifically asked if it was a transmission and/or ECM issue as it felt like it was slipping or shifting reving erratically (and being similar to my wife's prior issue with an ECM that I compared it to) and Conicelli completely dismissed it. I made an appointment with another dealership and only mentioning the original symptoms (before mentioning the forum and the worsened symptoms). 3 different people I talked to at separate times said this is a very common issue and immediately knew what the fix was. One guy said they just did like 20 of them and another called my issue textbook. During these visits this summer (for this issue and dash rattle), they also broke the interior panel below my glove box, damaged my driver side door handle and put a ding in my door. To be fair to them, they never denied accountability for these issues and promptly got them fixed on return visits when the replacement parts arrived, even taking out a small unrelated ding at my request at no cost. https://www.ridgelineownersclub.com/threads/fluctuating-rpms-bouncing-tach-any-ideas.212174/ So if you want to get blown off by your dealer without them checking any of the TSB's for your new $44k vehicle before giving up on your accurately reported dangerous and damaging issues, this is definitely the place to go... if that doesn't sound so great, bring your car elsewhere. read more

So my husband called to make an appointment at about 4:30 on 9.29.15 - I was driving but I heard him set the appointment. I didn't go to a closer dealership because they dont accept appointments. Recently moved to area so this is first time o this dealership. Wasn't clear where to go. Usually you drive into a garage and they look at your car and get your info. Not here. Apparently you park and hand your keys to a valet. I walk in and everyone's just staring at me. Not "can I help you?" "Good afternoon" - nothing. Blank stares. There's no one else in there but the dudes behind the desks. So I'm like WTF?!? I walked to the dude closest to where I came in and I just stand there until he says "can I help you?"... A good pause for that. Tell him never been there before... What does he need from me... He (Mark? I think that what his shirt said) asked me for some paper work w VIN on it. Never met a guy who hates his job so much. Kept having to repeat and spell over and over again - so annoying. I looked at him and he just stared at me!!! Lol. I'm like all right lets stare!!! So we did to the point of uncomfortable... Said he wasn't trying to give me attitude but uh .... Ya, you were. Anyway - they didn't actually TAKE the appointment we called in for the previous day so "they'll fit me in".... 60-90 minutes he said. Then he says there will be additional services based on the service numbers on my dash - $195. Ya... Nah. I had a hard time giving you money for just an oil change. 30 min later I'm at a different dealership now - that just have the e press service - looking at a 46 min wait. I'll give THEM my $200!!! So glad I walked out of here; !!! there's a reason no ones in your lobby fellas. read more

I originally wrote a much angrier review, but removed it since it was over the top. The lesson I learned from my experience is don't do business here. If you're in a situation where you are forced to work with them (like I was) still don't do it to yourself. I went to the O'Neill Nissan on Street Road in Warminster after 6 days of frustration at Conicelli, and I got a better deal than I was looking for, and a ridiculously better deal than everything Conicelli offered. O'Neill did it in less than 24 hours! The issues were they weren't working for me or listening to me. I wanted to buy the car. That simple. I've learned since dealing with them that there are multiple ways to make that happen. Conicelli did not provide one of those scenarios. I brought up 3 or 4 possibilities as I thought of them; all of which were apparently plausible. I should not be the one bringing up possible solutions; that is their job. They should hear my predicament, and present me with all possible scenarios to make that happen. It was the exact opposite of that. I was basically told that they could not help me buy out the lease. The synopsis is that Conicelli decided what they wanted for me, and instead of trying to help me get what I was looking for they presented hypothetical roadblocks and steered (car puns) me in the direction they wanted (which by my calculations always ended up with me paying more, getting less equity, and them making more money). I get they are based on commission and there is no shame in trying to make a sale, but at some point it has to end: even if the solution is they aren't interested in my business. Honestly i would have preferred them asking me to leave over wasting 6 days. Do yourself a favor and just don't. I will say they had pretzels and pizza on Saturday morning. The pizza was cold, but free pizza is free pizza. I say this because I think it is a testament that maybe they are not obtuse, but rather incompetent. No hard feelings, but I will be riding a bicycle before I go and do any business with them. read more

I have had the greatest and the 2 worst car shopping experiences of my life here. Very hit or miss. (The guy we liked is no longer there) The car we went to look at couldn't be found in their entire complex? (After I called to confirm it was still there) it wasn't sold, just in the system and the website. Or so we were told. I did find a comparable vehicle, which they wanted $4k more for. It wasn't detailed, and I wonder if it was ever really certified. The service department is deplorable. Our new CPO CRV was one week old when the battery died, brought it in for service and they said it was fine. We struggled with it for another couple weeks then had to replace it. (We were informed it was in seriously bad shape). One year later, and all four tires are dry-rotted. I understand wear and tear, but dry rotted. The rep I spoke with said that only happens in very old tires. Or tires that sit for a long time. (We have the full warranty with tire protection too, but that only covers road hazards. I was informed that they are unsafe, and my family has been riding around in them for a year!) I was instructed to call an 800 number, which took me to solicitations for Walmart, Allstate and other solicitation scams. I called back and was instructed to bring the car in, so they could look at the tires. I had a 10am appointment and arrived early. There was no coffee or water ("come enjoy our amenities!") the water fountain shot two feet into the air and into the wall making it very difficult to drink from. I inquired if there was a place to get a cup of coffee and a very rude employee said it was a couple miles away. The few times I went to Martin mainline they were much more polite and well organized. Like the other customers stated: CHECK THE TIRES! (Mine were dry rotted.) read more

do not know where to start. Ryan and his supervisor were "helping me." in the special financing office. I told them before I went there of my credit, my situation, what I had to put down. I was told that they could work with me at 1000 down. I was then told by Ryan that they only car they have available to me would be a 2011 Honda that has 111,000 miles on it. While I know that Hondas can go up to 200000 miles, I didn't want to take out a 5 year loan on an 8 year old car. When I told Ryan it was 8 years old, he said it isn't 8, but 7 years old. No, in 2 months it will be 8 years old, plus you already have your 2019 cars in, so yes, it is 8 years old. He then told me that I just need "basic transportation" but the truth is, if the car were to die and I still had 3 years to pay on it, I would be up a creek. Then I spoke with his manager, I can't recall his name but his office is right across from Ryan's office. He then said with my credit, they could only find a lender for that car and one other car. I was open to see about the other car. He told me it was a 2014 Ford with around 30,000 or so miles. It had really good options and since it was low miles, I figured I would test drive. I got into the car, put my foot on the gas, it jerked twice each time I stopped and then pressed the pedal. I went back to the shop and told the manager that the car was a dud and I couldn't take it, told him why. He went to test drive it with me to see what was wrong with it. At first he didn't seem to acknowledge the problem. Then , when it was undeniable, he said "well you would have a warranty." I felt he looked at me as some stupid woman coming to get a car without any experience or knowledge. What he said was offensive and I doubt he would have said that to a male. However, I said "would you let your mother, sister, daughter buy this car? Would YOU buy this car the way it is?" He then didn't say no but then said, "Oh I guess it needs to be looked at." Then he said it had just been inspected. I personally do not care if it was inspected 1 minute before I drove it, it is in bad condition." Then we looked at the costs of the car, I do not believe the math even made sense and before I buy any car, I would do the math. 522 dollars for the 8 year old Honda? Also, I kept asking for the prices of the 2 cars they wanted to sell me and they were not telling me right away. I left feeling exasperated, but knowing that I am not desperate enough to be a sucker either. Ryan said "did you see your credit?" when I told him I wasn't going to take the Honda. How dare he judge me, knowing I was transparent with EVERYTHING before I even went in to look at the cars? Plus, your "showroom" or whatever you call it is not nice, it is like you put the "less desirables" in this stupid room, waiting for long periods of time, while the sales people work on THREE people at once. I never heard of that either, but I guess if they are going to try to make money, while trying to shove crappy cars to people, they have to insanely multitask. The only people who really made me feel welcome were the women at the front desk. Even when I get great credit again (I have had health issues and used to have great credit), and can buy any car I really would like to buy, I would never, ever use Conicelli, and I am telling all of my friends and family of this horrible experience. Trying to sell a car that had obvious mechanic issues, saying that well it should be ok because I would have a warranty is so offensive I just can't even.... I hope someone gets back to me to apologize, but I was treated very poorly, felt I was being conned, so I do not have many expectations at this point. read more

I previously left a review, extremely upset that something was taken from my car and even more upset that I didn't think anyone would look into it. After multiple apologies Lori Conicelli-Hammond went above and beyond to apologize for what happened, which is why I'm bumping their stars up! Thank you Lori for looking into it, and being so kind. read more

We love the CPO CRV we bought. The follow up customer service was mediocre. And, if buying a used car, CHECK THE TIRES! We bought in October and already need to pay $650 for new tires. Upon investigation, the tires on our vehicle just met the CPO criteria minimum tread depth of 5/32nds... Our measurements showed 4/32nd's and 3/32nd's... Buyer beware. read more

Took my car in for repair work. Picked up my car at about 5:45. 5 minutes after i picked it up, the check engine light and the VSA with the "!" came on. I pulled over and tried to call service but nobody answered. I held on for 15 minutes and nobody answered. I took a chance and drove home then called again, no answer. On the plus side, when my one day repair turned into a four day repair, they gave me a loaner. So I had that going for me, which was nice, Can't wait to see how much more time off my life this is going to cost me, read more

I wouldn't recommend this place to my worst enemy! I am a "loyal" Honda customer. When I called today to discuss auto body repair after sliding on the ice this morning, they told me it would be 14-21 days before receiving an estimate and having work done on the car. The car that is not in driving condition- and my insurance does not pick up for rental car fees! So I'm off trying to find an auto body shop that can get the job done (OR at least estimated!!) in less than 3 weeks. Give me a break- awful customer service as well. read more