My experience is from the Windsor office, but still the same doctor from the Novato office. I came…read morehere with my dad and the service was poor. He didn't explain what the tests were, obviously they are to test the hearing but a little explanation goes a long way. One test specifically when he placed ear plugs and headphones he explained what the instructions were after his ears were covered. How does he think he will hear when his hearing is poor and he had the headphones which are basically canceling the noise. Explanations were poor and he seemed to get frustrated when my dad didn't understand right away. English is not my dad's primary language so I was there to help with translating but he preferred to attempt to speak Spanish when some of the words the doctor was trying to say were hard to understood in Spanish. As a medical professional having a translating service is highly required. It wasn't until half way through the appointment he asked if I can translate. Comments like "he has a big head" "I don't know if he can hear me" are not professional. I have always gone to other medical appointment and have never had to experience this with my dad. As a medical professional myself, he was rude and had zero patience. His tone changed once he started talking prices, but I do not recommend him. Explaining what the tests are beforehand and saying what he is doing should be the bare minimum. His explanations were not the most clear and he was obviously frustrated when my dad said the wrong thing or when he would hear more of the high pitched noises than he played on the computer. The test is deciphering what he hears, right? So why was the doctor visibly frustrated when my dad was pressing the button on what he was hearing. I'm more than happy to give my feedback to their patient experience if the office would like.

Great Audiologist! I highly recommend!! Dr Weismann and his staff Went above and beyond to assist…read morein my requests. Friendly, professional and all around amazing! I can't recommend Dr Weissman enough!!

My husband was 96 when he went to the Oakmont branch. I can't begin to describe the care and…read moreprofessional attention he was given. He could hear so much better than previous hearing aid companies. He has passed but I am eternally grateful for the gift of hearing he was given in his last days by Kenwood Hearing.

The actual hearing test was very thorough. It is very good…read moreto have a baseline for future visits.

Dr. Beene was a great find. I had requested a hearing test and a Nexus letter for my VA disability,…read moreand she performed hearing tests and provided the letter I needed to proceed with my claim. Her demeanor was friendly and attentive. She performed the required testing and spent time discussing my hearing loss, which included my past military experiences with loud noises. The letter she wrote covered all the bases for what the VA would need. I also learned that I could achieve better performance from my hearing aids if I made a small modification to the apparatus' dome. I couldn't be more appreciative of Dr. Beene's professionalism and her personality.

An Audiologist Who Truly Listens and Understands…read more I've been struggling with hearing issues for years, and each time I brought it up, I was told my hearing was "fine" based on standard tone tests. The VA told me this. Two other audiologists told me this. But in my day to day life, I knew something wasn't right. When I met Dr. Beene, it was a completely different experience. I didn't have to explain the VA claims process or educate her about what veterans deal with, she already knew. That alone made a huge difference. More importantly, she didn't just run a standard tone test and send me on my way. The testing itself was quite long and tiring but that's what getting to the bottom of an issue looks like. She understood that there are other types of hearing loss, like processing issues that don't show up on basic audiograms. She actually listened to what I was experiencing and used specialized testing to assess the kind of difficulties I've been living with for years. And she validated that they're real. She even offered to support my VA claim without me asking and genuinely wanted to help me get the support and tools I need, including hearing aids. If you're a veteran, or anyone, who's been told your hearing is fine even though you're struggling to follow conversations, especially in noisy places, please go see her. Or for your other hearing related problems. This is what real care looks like.

They are very kind, patient, generous and helpful. Upgrading now, my 3rd pair from this business. I…read morewouldnt go anywhere else.

Wow what a great place. My mom stopped in to buy some new attachments for her hearing aids and got…read moreamazing help from the front desk! The woman at the front desk was so helpful putting in the filter and getting her hearing aids to fit better. My mom hadn't spent a penny at this business and they were beyond helpful! Much appreciation!

Very impressed with the knowledgable caring staff. Dr. Marincovich was stellar (professional but…read morepersonable, he definitely knows his stuff), the whole office visit was excellent and looking forward to my next appointment

I understood when i came in the cost would be $200. It came to almost $500. He tried selling me…read moreanother test that cost even more. When the doctor tried hard selling me on a hearing aid and i said not at this time he became very upset and mad. Very immature for a doctor. This was purely a bait & switch.

I sought out Kenwood Hearing Center as they are a representative for Oticon hearing aids. I had…read moreasked them to look at a pre-existing owner hearing aid I have and they said they we take a look. It turned out to require a minor adjustment, and Martha graciously offered her assistance. Amazing to be able to hear again! From initial email inquiry, phone follow up, and subsequent appt., I was treated with utmost professional courtesy. I would highly recommend their services, based on their quality customer service.

I highly recommend the Kenwood Hearing Center. They always exceed my expectations for quality and…read morefriendly service. Thank you Martha for providing exceptional help today on such short notice. If you have ever wished for a caring hearing service provider, check out Dan Aubile and his staff at 55 Mission Circle . I don't think you will have any regrets.

I had an appointment with Microtone Audiology on Thursday, August 16th. I was having a hearing test…read moreand getting fitted for Hearing Aids using Starkey Edge devices. I was nervous going in, and I am happy to say that the entire team in the Saint Helena Office far exceeded expectations and provided a "WOW" experience. They are kind, customer-focused, and extremely professional. During my office visit, I ran into old friends and one of the winery owners. Like me, they had the utmost respect for the Microtone Team. I highly recommend this business based on my positive experience. Well done, all!

From the owner: Microtone Audiology is the premier hearing care provider in the Napa region. We provide the best…read morecare and service for your hearing health and, should you need them, we carry the highest quality, most advanced hearing aids and custom hearing protection devices available today. While much of our industry centers around the retail sale of hearing aids, Microtone's primary focus is on the wellness of our patients. This patient-centric approach is the DNA of our practice and dictates everything we do, from our comprehensive testing to our personalized fitting to the free care and maintenance for the lifetime of every hearing aid we sell. Our services include: -Comprehensive Hearing Evaluations for Both Adult and Pediatric Populations -Tinnitus Evaluation, Consultation, and Management -Aural Rehabilitation -Balance Function Testing -Hearing Conservation and Custom Ear Protection -Hearing Aid Dispensing & Fitting Services -Wax Removal -Hearing Assistive Technology -Custom Hearing Protection -Battery Sales With many of these conditions, time is of the essence and delaying treatment can result in increased, irreversible damage. By partnering with multiple Ear Nose & Throat Physicians in the area we can quickly get you the appropriate treatment needed to help you avoid unnecessary hearing loss. Get the right solution, the best care and service and a great team of folks that will be there for you on Your Journey to Better Hearing.

Oh I wanted to add, there are just round molds that go in your ears…read more. For me..they always would fall out. If you see my picture I got a soft full ear mold, and it's wonderful and they stay in place. I believe it's an option you need ask at the time of getting them new.

Good service, good aids. People care a little, but of course they are all about getting the money…read moreout of your pocket and into theirs. They are lazy, but in ukiah, can you expect more????

I came to check the out Lace Program they have available. First I want to commend the office…read moremanager, Amanda. She was so warm, welcoming and friendly. She was so easy to understand considering I am deaf. Reception area was very nice and welcoming too. I then met with Jessica who took the time to get to know me by asking how I ended up in her office and from there she was able to tell me about the Lace program along with cost and benefit. There was no pressure to purchase. The time so to her showed me how much she cares about helping people because she took the time to check my hearing aids and noticed that I was due for an adjustment and I had been noticing some struggles with hearing of late too. I consented to her making some recommended changes that I am trying to adapt now and so grateful to her for her time and expertise. This is a great office and I look forward to meeting with them again in the future.

They take care of Veterans for free i took my client there she was very nice the wait was very…read moreshort id go there again for my clients