Lowered the price on the spot to match other stores current price without me asking…read moreDelivery went well and it was free

Not so happy with the responses from Bousquet's staff. Bought a Maytag washing machine and less…read morethan 2 yrs later the control board is gone. All Bousquet staff would do is give out two different 1-800 numbers to Maytag that are TOTALLY worthless. No one answers or gets back, and the auto system that answers actually hangs up on caller. Bousquet staff couldn't care less about this problem. One salesman, Brian, actually told me he was "about to lose his temper" when I said I "may write a not so happy review if I couldn't get some help somewhere" (my exact words). He explained he didn't like getting blamed for manufacturer problems. Okay, fair enough. But when a customer is deliberately excluded from any contact at the next level they are being directed to, feels so powerless, and a review is all they have left as any leverage, they will say something like that. How unprofessional of him (Brian)! Should I be afraid? And so yes, Brian, here is my "not so happy review." I am unhappy because I purchased a $600 machine less than two years ago and now am spending close to that much to replace a part. And if you come back with a lecture about extended warranty you have missed the whole point of this story.

When you talk small locally owner business, this is what is all about. Super knowledgeable on all…read moreproducts they sell and are a top notch service center also. They are also one of the leading small business that do what they can do to give back an help out the local community.

I've used them for several years for service on appliances at a rental home. Top notch. Would not…read morehesitate to recommend.

Great place . I have been a customer for along time .Remember the 1st store in the old Friendly's…read morePlaza? Long time . He is awesome my mom bought a living room set years ago he brought it all the way to her in Waltham.

We can say nothing but good about Jack and Jamac Appliance!!! We had a problem with our very old…read morerefrigerator which was a 2nd storage one but very much needed. Didn't want to spend a fortune for a new one. And didn't know what to do. In a little more than a day's time, Jack came out & serviced our old refrig by configuring a new part to an old part, and had it fixed in a jiffy!!! :) He was so efficient and pleasantly explained everything!! Jack saved us so much time, effort, and money. Thanks Jack! We will definitely be using Jamac's service and help! Thank you Jamac!!!

Been using him for years never a problem If he went out to…read moreassess your appliance and had to order the part so what if he charged a diagnostic fee!. He has to earn a living his time is valuable like yours!

I bought an LG electric range from JTs back in Nov 2024. Within a month JTs was out 3x to fix this…read morebrand-new range. New sensor didn't work, recalibrating oven temp x2 didn't work. It was obvious from the start that the stove was unreliable and unpredictable. It was too hot and burned a lot of food. Also, in January, a small flame developed while cooking Italian sausage. Mr JT said he fixed the oven, but clearly, he did not since it continued to burn cookies, pies etc. I especially did not like how I was treated (not returning calls in a timely manner and having to call to remind JTs to return my calls). JTs eventually offered to pay me half of what the stove cost. However, I thought this was an unfair bargain, and I requested full reimbursement which he was unwilling to give. I had bought 2 appliances in the past and thought my loyalty would count for something. Current news has informed us that over 500K LG stoves were recalled recently due to safety problems and fires. I eventually was reimbursed by LG. I would go to Whitco in Spencer MA, or Bousquet in Willimantic. Both have nice salespeople and Whitco said they would have taken the stove back if it was as problematic as that LG.

I thought Michael was very kind and knew more about appliances than anybody else I have dealt with…read more I bought a washer and dryer had a little issue and he was there within two hours how can you beat that. Next time I need a new or used appliance I will be back. Thanks Michael !!

A wonderful experience working with Michael! He was prompt, honest, and so very helpful. He even…read morefixed another problem we had had with the electric socket, that was protruding. He was able to fix that and charged us nothing. Michael is honest and kind and the prices of his new products are amazing! He took away our old stove and did all the installation of the new, making sure it was fully functional. We are referring him widely.

From Leo B in Bloomfield Just had my first service…read moreappointment with Marc's and was blown away how friendly, professional and efficient they all were. Starting with my call to Erica in the service department about my refrigerator. Erica was very understanding of my situation and very professional. Then the 2 technicians, Zach and Linton, who came on time then went to work on solving my issue. They explained everything they were doing as they proceeded to solve my issue. They charged a reasonable fee for their service. I was totally satisfied and impressed. They all represent old fashion local customer service and professionalism that is very uncommon today. If they had more stars possible than 5 I would give them 10 stars. Thanks to everyone at Marc's for making my day.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

Watch out for Home Depot, they have some built-in scams: I ordered enough carpet to receive "free"…read moreinstallation. After I placed the order, I wanted to confirm the yardage and come to find out they added on four extra yards to my order to the tune of over $400. After some heated inquiry, I found that the reason they added the extra yardage on my order was to offset the "free" installation. I canceled the order and went to Lowe's and got much better treatment. I will never shop at Home Depot again. I'm sick and tired of sleazy practices. There's a lovely hardware store near me, Mansfield Supply, which has almost everything and you get personal service, good quality, and fair prices. That's where I will shop for all my hardware needs from now on. I'm finished with Home Depot.

I have been trying to get my sliding glass door bought and installed since March. I finally talked…read moreto a person to find out that this door I picked out because it was in stock shouldn't take long to get installed. I picked it out and put it on my charge card only to just now be told it was a special order door and I can not cancel the order and it won't be seeing at the store until September 27th and then we could set up a delivery and install date. Do not do any major work through this Home Depot. This is crazy I should of gone to Lowes. And no one can explain how a in stock door became a special order door. I am so angry I spend a lot of money here and won't ever go here again