i recently purchased a 2014 Hyundai elantra unfortunately a week later it threw a code for…read morecylinder 2 misfire I brought it back to first class and they dropped everything and I mean everything they had it in the shop within 15 mins and diagnosed and fixed within 2 hours even going as far as driving me home and picking me up when the car was done. they even went as far as to offering to pick me up from my house and drop me off at work every day until it was fixed a 20 mile drive

Sam and his team are the best!!! My wife and I are extremely…read morepicky when it comes to buying vehicles. We spent months searching all over the country looking for the perfect Toyota, and when we finally found one at this dealership, we were hesitant because it wasn't a Toyota dealer. After reading countless positive reviews and hearing how highly people spoke of them, we decided to take a chance--and I'm glad we did. From the very first phone call, Sam was outstanding. We explained where we were traveling from and the vehicle we were interested in, and he had no problem holding it for us until we arrived. Right away, it was clear that customer satisfaction is his top priority. When we got there, the vehicle exceeded our expectations. As anyone shopping for a pre-owned vehicle knows, you inspect everything and look for flaws. The problem was--we couldn't find any. Before we even arrived, Sam had installed four brand-new tires and completed both the front and rear brakes. The amazing part is that the vehicle didn't even need them immediately. He simply wanted to ensure that we wouldn't have to worry about those expenses down the road. Even after investing in those upgrades, he never increased the price. That level of honesty and commitment is almost unheard of in today's car market. Unlike many dealerships, Sam is never pushy. He gives you the time and space to thoroughly inspect the vehicle, take a test drive, and ask as many questions as you want. His knowledge of the vehicles he sells is impressive, and he is completely transparent throughout the entire process. My wife and I drove a total of 10 hours to purchase this vehicle, and without hesitation, we would do it all over again. In fact, when it's time for our next vehicle, this will be our first stop no matter how far away it is. The quality of the vehicle, the honesty, the professionalism, and the customer service were second to none. If you're looking for a dealership that truly stands behind what they sell and treats customers the right way, I cannot recommend Sam and his team highly enough. This was, without question, one of the best vehicle-buying experiences we've ever had.

They don't even deserve 1 star. The only reason this jackass has any stars is because people are…read moreforced to leave at least 1. Buyers beware! This guy sells cars that have been illegally modified. Here's what you can expect when dealing with the owner Mike when leaving an honest review warning others about his dishonest, and dangerous misleading's. This is a text message he personally sent me two days ago. Wow you piece of shit I just read your slander online and sent it to my attorney!!! It's not only libel but oral defamation of my whole family's character and I intend to pursue a civil case against you and your family TOMORROW! You are a pretentious asshole that wanted to drive an affordable Rover but didn't want to live with it being used!! I never had the vehicle back for any of those repairs that you talked of doing so it is SLANDER when you tell the public otherwise asshole!!! Good luck with this battle I promise you that you will lose! Nice coming from the owner of Lo Piccolo's hu. allow me to clarify here: I knew what I was getting into a used car, thus going to a "USED CAR DEALER" the car was for my daughter's 16th birthday. The Range had multiple problems from the get go, of which Mike fixed one of, even after I offered to pay for the other repairs. Mike straight up lied about the suspension when pointing out the fact that it didn't work in any of the 4wheel operations, of which he said they'd fix, but didn't, sighting that the previous owner had replaced the air shocks with spring ones. This was said three weeks after buying the car, and during the long period of them having the car in his shop. NOW, either Mike didn't know about the shock change, which makes you question his car purchasing prowess, or he did know and decided to be shady about, you decide, either way it makes you question his over all intentions. Piccolo's had a sign reading "we buy used cars", so I thought why not try to sell them back the Range they sold me Less than a year ago, and in better condition then when they sold it to me. Mike offered me half of what he sold it to me for, then backed out completely when finding out the check engine light was still on, of which cant be fixed due to some jerry rigging they did to the catalytic converter. Don't buy anything from this guy, you'll regret it!!

From the owner: LoPiccolo's Auto Group is a family owned and operated business specializing in the sales of one of…read morethe widest variety of southern quality pre-owned vehicles in central NY. The founder and General Manager Michael LoPiccolo has experienced every facet of the auto industry from detail and repair to General Management and Financial Analysis. The staff at LoPiccolo's Auto Group work diligently at maintaining Michael's genuine pursuit for Complete Customer Satisfaction by providing total awareness of his inventory's condition, and total awareness of available lending in the marketplace.

BEWARE. Walked away from a deal today. They put a NYS inspection sticker on a vehicle that WILL NOT…read morepass inspection. Hope they can pay the fines from NYS. If all you know is how to drive it and where the gas goes, bring someone with you that knows their stuff about vehicles.

Bought a car blown engine the insurance they push not worth it tried to work a deal and I was told…read moretrade for an EV i would get $4000 from the government that was my way out didn't do it. Buyer be ware the worst company ever to do business with.

My spouse was looking to buy a used car a few years ago and we decided to check out Cavallaro…read moreNeubauer since people recommended them. Ended up buying a Ford Fusion from them which in turn has broken down twice, called Cavallaro Neubauer and said we needed to call local Ford dealer to repair (well our local Ford dealer is owned by that naughty James Provennzano guy and I don't trust them). We were glad we got a good deal at Cavallaro Neubauer of Wolcott, but the lack of knowledge that the car would be sustainable for more than 2 years is unacceptable. So ended up paying a tow truck to tow the Ford to Wilbert's - and my husband bought a new car from a Peake.

I have purchased both cars and trucks from Cav-Neub. for many years. I have had all my personal…read moreand company owned vehicles serviced by their excellent technicians. Never had a problem with work completed, wait time, or costs. Highly recommended!

I can't tell you how disappointed in the last car purchase I made here. It was August of last…read moreyear. I bought a 2012 Prius V with approximately 100K miles, decent shape, exterior in good shape. Three mechanics have told me it won't pass New York inspection because of severe rust throughout the frame. To replace the Master Cylinder and brakes would cost me at least $4000. The car is totaled and I'm out $9000. Should I have had my mechanic check it before I paid cash for it? Absolutely - but in all previous experiences I have never had a problem. I trusted Ray and now Elliot. Never, ever again.

We had the best experience at this dealership. The vehicle was very reasonably priced, and in…read morefantastic shape for a vehicle that old (2012). It had VERY little rust, ran great, looked really nice, and had all kinds of little extras (heated leather seats, sun roof, etc.) We've owned it since Nov. 2025 and have had zero problems with it. The owner made double sure everything went smoothly with the transaction. The owner, Elliot, was so laid back and easy to work with. And he was very thorough...everything about the vehicle had to be perfect. AND IT WAS.

My mechanic left town after about 20yrs. I drove my car into the ground looking for someone I felt…read morecomfortable with. Nolan's exceeded my expectations in EVERY way. Everyone I spoke with is knowledgeable. I was especially looking for a Subaru tech and I never even verified if there was one (I'm sure they are) but when I say I feel like I fell into a 80's service center where people actually cared about keeping your car running... this place is a god send and you gotta be some sort of special to not try them first. AND, they were the cheapest quote of the 4 I received. But it wasn't the price that made me choose, it was the way they listened and communicated throughout everything. I mean, they fixed things that I didn't ask about! New customer for life

Need better Mechanic's. Bought a Acura RDX 9 months ago for $14000. They tried to repair driver…read moreside mirror, still not right. 2 months in transmission problem. They fixed it and said it's a plug that's easy to replace. Now it's parked because another transmission code showed up. They beat me out of $14000. What can I do?

Tom made the entire experience beginning to end so easy! He had no issues answering all of my…read morequestions, working around my crazy work schedule, and helping with everything that I needed even after the sale was done! He is not like most big name car dealers, he cares about his customers, and makes sure you understand the whole process even down to the smallest deatils. He also was the only one around that had the vehicle I had been looking for at a very decent price! 10/10 would recommend premier southern autos!

From the owner: Years of experience serving CNY, we are dedicated to offering high-quality, pre-owned vehicles to…read moreour customers. We're committed to providing a great car-buying experience. With our skilled sales staff and financing options, we'll help you get the vehicle you want, at the great price you deserve. Browse our inventory online and check out the Featured Vehicles section on our homepage. We often have many options for used Chevys, Audis, VWs, Cadillacs, Toyotas, Lincolns, and many other makes If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. Proudly serving the following counties: Onondaga, Cayuga, Oswego, Madison, Oneida, Cortland, Jefferson, Tompkins, Monroe and others in Central New York!

This is the second time we have had a situation with the Service Dept here and there won't be a…read morethird. I Scheduled an appointment for 3pm for a power steering problem and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 Runner (that was purchased new from this dealership) because they are back logged, and the next available time was a month out. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. We will go back making the 90 min drive to Hoselton Toyota in East Rochester where we never had any troubles and should have Stayed - GOOD RIDDENS -

i will begin when my 2023 tundra was leased, we agr to a price per month then went in 2 days later…read moreand payment was 65 dollars more a month. I showed them the agreed amount monthly via text message and after back and forth they agreed. Fit's year or a bit more things were good service wise then went in for second oil change and they charged me which is not supposed to happen but was late and wanted to get home so I paid then called. Took 2 days to return my call and then told me it would be a month before they could cut me a check to reimburse me? They did. July 2025 my truck had engine light on went in to have diagnostics done told me I had a bad turbo. Okay I said what is the timeline to have it repaired? I was told that it was a recall and Toyota USA haven't approved it yet. I understood that and was not happy but figured normal routine. I let them know that hopefully it wouldn't be to long because had a couple camping trips coming up g up with family and truck could barely pull camper. They told me I was on a list to be replaced/repaired. Had to cancel both trips and lose about 1000 dollars on reservation costs. Mid September get a call from them thinking ot was my trucks turn to be fixed, not the case it was the service department calling me to let me know that I had an engine light on? I told them yes I know, you told me I was on a list to repair. I asked if any update on where I stand on that list and basically got crickets in response. End of October got another call from service sept. thinking surely it is my turn to be repaired but nope another call to inform me that I had an engine light on? So I did not react as well this time and demanded I speak with somebody that had a clue. Talked with service manager no names yet and tried to calm me down and said we'll still running so they are dealing with ones that were already inoperabl. Not happy but understandable I guess. December rolls around and get went to dealership to ask more questions and was told recall is pending and I was on a list. Did not like this at all and told them I'm paying for a broken truck for 6 months and this is unacceptable, I chose to leave before I said something I regrette. January get a call from the sales department about ending my lease early and to come on and discuss options, i asked them do they know the background of this and I gave them a brief recap. I made an appointment thinking this may be a good thing and they may do the right thing for giving me the runaround for so long, but nope gave them a option and they said we can't help you and tried putting me in a Tacoma for the same price as the Tundra. The lease is through Toyota so I know what the buyout is and all that. Also told me to come back when lease was within a month of being paid then why did you have me come in to see what "we can do" for you? Last week I decided to call Toyota USA and wxplain to them the situatio. Toyota USA three way called the dealership and boy did everything change. My truck is being fixed as I right this review. My main issue is that they ran me around for so long and I was paying for a broken truck that had 3/4 the power it is supposed to have and with that engine warning features that the truck had will not work IE: cruise control, remote start and not to mention gas mileage went down significantl. I just feel I was taken advantage of for being patient. I work in the service field and customers should be treated better on the service side of the business as well as sales even though I know most car salespeople are trained to take advantage of customer. I hope nobod else has these issues but will do everything in my abilities to steal people away from this dealership

These guys were incredible! Will be buying used cars from them from now on. Took my stepdaughter…read moreshopping for a new car. They worked really hard in getting her in the car she wanted for the price she needed. She loves her new car! I can't say enough about how awesome Manny was. He acted like a father getting his own daughter into a safe reliable car, at a fair price.

From the owner: JM4 Auto offers a great selection of southern rust free vehicles that come serviced and inspected…read moreprior to sale. We have no hidden or extra fees plus financing for all vehicles and services/parts regardless of credit everyone is approved. For those who are car enthusiasts, we are an authorized dealer for most performance and wheel manufacturers covering just about any import and domestic vehicle. Consider this your one stop shop when it comes to used auto sales, repairs and inspection station.