John was amazing! John squeezed us into his schedule, knocked out the installation of our solar…read moretube and definitely brightened up our day! John has such good energy you can't help but smile. He was so easy and friendly to work with! Honestly, one of the best experiences during our home remodel! Highly recommend!!

Just confirming that five years on, nothing has leaked and everything still looks and works well,…read moreso I can confidently say the installation isn't just nice to start with, it holds up too.

My go to appliance store. The prices are always the lowest but more importantly they are so honest…read morethat there is no need to fact check them. No hard sell or following you around. 100% consistent for many many years.

Buyer beware! You need to do some serious research before purchasing anything at Appliance Direct…read morebecause the staff is either not knowledgeable or not honest. Store was clean. Staff were friendly. The crappy part is that we came in asking for an electric stove with an air fry function and rapid boil. The stove they had us go with was supposed to have those functions, later found out that both functions are a gimmick on that particular model. Definitely feels like we were scammed. BUT the price was fair and the delivery was great.

We have found that all our dealings with Carmona's have been just great…read more There delivery & repair personal are very professional in all that they do. So far we have been satisfied with the appliances that we have purchased from them over the last 12 years.

Now comes the "UNETHICAL BRIBERY" from Carmona's. Tuesday…read moreMarch 24, 2026 Carmona's sent a service technician to replace the parts on our washer and dryer. The dryer parts were replaced and during my discussion with "Chris" the service tech we did decide to try less soap in the washing machine and see if it stops the noise before tearing it apart and replacing parts. The following day, I washed a light load and when I went to dry them, the dryer was making the same horrible noise after having the parts replaced. I reached out to the service tech and sent him a video of the dryer, making the horrible noise, even with nothing in the dryer. Because this has been an issue since day one when we bought them, and we have been given the biggest run around and lied to now for 4 months. I requested that we returned the washer and dryer and buy a different brand (speed Queen). I just want a working washer and dryer!!!! Thursday March 26, 2026 Lewis Chuck, who sold me the washer and dryer called and offered to give us $1200.00 for the new set we just paid $2216.75 for! In return, we return the washer, dryer, pedestals. *PLUS!!! LEWIS TOLD ME, "YOU ALSO HAVE TO REMOVE YOUR YELP REVIEW".******** I told Lewis we were NOT going to accept $1200.00 for a defective washer and dryer we paid $2216.75 for. What "really upset me" is, I felt like I was being bribed into removing my "HONEST YELP REVIEW" and "UPDATES". Bribery is illegal!!! When removing a review on Yelp, Yelp asks, "if you were offered a refund or other compensation to remove this review". In a world with so much corruption. I REFUSE to be a part of it!!!! We are now seriously considering a Civil matter in court to get the resolution we feel will be fair to us as a consumer.

Although I didn't have the problem I thought the water wasn't draining as I thought it should've…read more The Technician explained the newer washers like mine! He did the Test it was fine! And then paid the service call.

In December 2020 we visited Appliances Direct to look at washing machines. The owner recommended we…read morestay with the one we had because it was a great unit! How refreshing! When we needed to replace our dryer, we went back. No sales talk, competitive prices, he just asked what features we wanted and showed us what was available. Within 15 minutes we were done. The unit was delivered in about a week by two great installers, Josh and John. Installation was smooth, speedy, and efficient. Awesome service!

I have been a customer of Hokema's for several years. They know their stuff and their expertise…read moreservicing sewing machines and embroidery machines is second to none. When it came time to have both my mom's old Penncrest sewing machine and Babylock 6-needle machines serviced, I opted for an in-home visit from JD, their tech. In a word, the experience was great. I live up in the mountains and JD had close to an hour's drive to get here. He spent most of the day working on my machines, so I got to see what people who drop their machines off at the shop don't. His attention to detail was truly impressive. I love learning the backstory on things and he was generous in explaining what he was doing, why and how I can better care for my equipment in the future. Our discussions ranged all over the place with JD giving me fascinating insights into my machines, his training and how Hokema's operates. In turn, I told him about my soil and plant projects and new tractor. I was tending to our greenhouse, potting up seedlings and mixing natural amendments into a custom soil blend. I cruised in and out, telling him about my work and he proved to be surprisingly interested and knowledgeable. It made for a day of rich education both ways. When it came to Mom's zigzag sewing machine, I debated spending the $100. These machines were sold by JC Penny a long time ago and I'll bet it cost a mere fraction of the servicing price when it was brand new. But Mom was an excellent seamstress and she did all of her later work with this machine. I knew it was worthwhile to have it cleaned and adjusted, especially since newer machines tend to be poorly made. Mom's been gone a long time, but I got a chance to reconnect with her as I watched JD work. After he'd completed the mechanical portion, he thoroughly cleaned the exterior, even removing some tape that was on the base and wiping down the entire cabinet. I know Mom appreciated it and so did I. When I mentioned a tension question I had with the antique Singer treadle sewing machine that goes all the way back to my childhood, JD offered to check it out, too. He proved to be as knowledgeable on the treadle as he was on the others, assuring me the tension was just fine but Hokema's can still provide parts if needed. He has an abiding respect for all of the machines that provide his income and it shows. My sole complaint is JD didn't show up wearing a mask, nor did he ask whether I'd prefer it. We're in the 2nd year of the C-19 pandemic and both my husband and I have been exceedingly careful in limiting our contact with others. We trust science and have had both vaccinations and are past the two-week period after that may help resist infection, or I would have sent JD packing before he ever got started. I'm glad I didn't have to. I enjoyed our discussions throughout the day, even hearing why JD's not keen on getting vaccinated. I disagree with him and hope he comes around. To end on a high note, I loved learning that JD and Hardy (Hokema; the owner) are dog people, as are we. JD and I shared rescued dog stories as our dog, Bufant, wandered in and out of our cabin. Dog people rock, as do thorough technicians. This means those 5 stars in my rating are doing double duty. Job well done, JD. Thanks!

I bought a vacuum from Hokema's 20 years ago, I still have it. Service is fantastic! The staff is…read morealways willing to help and answer questions. I would never go anywhere else to buy a vacuum for my home. It's very apparent it's a family business! Thanks Hokema's!

Great service; came the same day I called. He was so polite and even gave me a quick education on…read moresome little things with my washer and dryer. Would definitely call him again and definitely recommend you give him a call.

Moved into a new house and brought my old washer and dryer. The dryer needed to be converted from…read morepropane to natural gas and hooked up. Robert came over on a Sunday so I didn't have to take time off work for no extra cost. He converted my dryer to natural gas, and hooked up both my washer and dryer quickly. Customer service and satisfaction is clearly a priority to him. Couldn't ask for better service. Thank you Robert!

Best Buy in Redding, California is by far the best Best Buy location I have ever been to. Their…read morefearless leader Aaron, the general manager, is a true class act and a kind and fair gentleman who helped me out in my time of need. He did something most people would not do. The service is excellent and the products are excellent. I can also say that Destiny in the electronics sales department was knowledgeable, kind, and she truly deserves a promotion and a raise. This place is clean, classy, and offers some of the best products at discounts and sale prices you will not find on Amazon or directly through manufacturer websites when they sell direct to customer. So do yourself a favor, save yourself some money, and have a good experience while you are at it. Please tell Destiny I said hi, and please tell the general manager, Aaron, that I give my best and appreciate men like him who are still around, along with customer service associates like Destiny.

Customer service is horrible. We needed to exchange our iPhone through AppleCare and the employee…read morekept telling us they couldn't take our locked phone. Our issue wasn't even a locked phone but she was so adamant that she couldn't help us without even listening to what our issue was. She finally radioed another employee who informed her that they do, in fact, handle AppleCare so her very next words were "we don't have time to help you so you need to call and set up an appointment." It was an hour before the store closed AND WE WERE THE ONLY CUSTOMERS IN THE STORE! Complete laziness. They apparently can't handle the AppleCare contract that they have and unfortunately they are the only AppleCare business in Redding. If anyone from Apple is reading this, please consider contracting with a company that actually knows that they are supposed to provide customer service for your products.

I have couple rental properties in the Shasta county area... I'm currently living in the Bay Area…read more I had an issue with a washer machine that stopped working at my Shasta lake property.... the tenants wanted me to replace it... but I called Tom's appliance and they were very straightforward!!! They told me the cost to give it a look over and the process going forward... they were able to fix it at a very reasonable fee.. this is a great business!!!

The lake of professionalism leaves me astounded. A simple repair has become a nightmare. I was…read moretold parts were available and would take about a week to arrive. After numerous futile attempts to get more information on when they would be back, I finally got Tom on the phone and asked why he told me one week, and then it was a month. He took offence and canceled my appointment. I have been waiting since the middle of November for my 18-month-old Whirlpool washer to be repaired. Now the process starts all over.

Best service ever 2011. I'm trying to reach him again to…read morefix the same problem he fixed 15 years ago. He and Maytag are quality. Heartbroken his phone number is no longer in service.

Tony provides quick and affordable service. I have used him for years for all my properties. He is…read morereliable and honest. He explains what is the issue and pre-quotes any repairs or even has recommended I buy a replacement when the repair cost doesn't make sense. Highly recommended.