My contractor recommended Wink's because I was looking for some special bi-fold door hinges [they…read moreopen a full 180 degrees so the doors can lay flat against the wall]. After some discussion amongst themselves they found them! Unbelievable! Couldn't be happier. I was also looking for some really unique bi-fold door hardware that Wink's did not have but they directed me to National Builders' Hardware right around the corner and they had them. I will be frequenting Wink's and NBH from now on.

Husband bought products they obviously knew wouldn't work then tried to return. They knew him and…read morehe signed receipts but wouldn't let him return it without his receipt. They could have looked it up or seen credit card charges. But NO. Done doing business here!!!!!!

Storming Norman....GOTTA LOVE THIS GUY! Check this out:…read more1. Closing Time 3:00 - current time 3:10 Dollied a product across the street for a customer, note on door said "Back in 10 min". 3:10 Storming Norman returns. One other customer waiting, he lets us both in. First customer takes 5 mins. (3:15) I take 45 minutes of his time "OFF THE CLOCK". Yes, OFF THE CLOCK!!! He's helping me FREE! Not only is he helping get the correct part ( which 9 other big box retailers didn't have or had a clue as to what I needed with no part number or serial number) Storming Norman had a brain AND the knowledge to know out of 35,000 parts ( think of an IKEA Store with everything crammed into 5,000 Sq Ft of space) which part I needed, but also how to reverse the direction of motor so it would suck instead of blow. Only at 4:12 to he inform me that he was supposed to be at a dinner party at 4:30 AND he lives a 30 mins away from the store. So Storming Norman STILL had to close up the store, drive home and more then likely spend another 30 minutes getting purdy for the party! So that means he was at least 5:25 AND then whatever travel time to get to the party! The worse part of it, is he was gonna tell his wife he was gonna be late! I told him "tell her it's all my fault". I will be making my FIRST STOP next time at Ankeny Hardware for ALL MY HARDWARE NEEDS from now on & I live 10 miles, 40 mins of my time round trip to get the right part at the right price the FIRST time is well worth it! I suggest you do the same. You can also order on line or call the store directly and ask for Storming Norman. He Doesn't know that he now has a nickname!

I thought we found a great place to find parts locally instead of ordering online. I asked if they…read morehad replacement parts for my AC unit. They said yes but had to order it in the next day. After we purchased the part and left we realized it was not the direct replacement but a universal part. When we got home and tried to use the part to replace our broken one it would not function after 8 hours of trouble shooting we decided to order an actual direct replacement online for a 5th of the cost of the one they sold us. We wanted to make sure it was not the part before we tried to return it (maybe something else was malfunctioning). When the new part finally arrived 2 weeks later. It took 5 minute to install and the ac works fantastic. So it was the universal part that was not working. I called to see if we could get even a partial refund. When I called the person working was incredibly rude. They kept speaking over me when I was simply asking about the possibility of a refund. They will not take refunds without the receipt which is fair. I know they also had a copy but he said they only use those to look up warranty info. I think in 2026 that is an ancient business practice, but again their choice. I was calm and kind on the phone and was not treated well at all. Even if I can find the receipt, they do not accept returns after 14 days even though the part did not work. So sad to say we will not take any of our business back there due to the lack of customer service and part that did not function.

I went in for 2 bolts to secure supports for my bed frames. Although I had found the right screw…read moresize, they were not going in smoothly. My Ace Specialist re-tapped the holes in the supports essentially clearing the threads and creating a really smooth and easy finish to my project. His extra efforts enabled me finishing my project independently. Thank you~

Have always received exemplary customer service here and during the Pandemic, Pearl Hardware has…read morerisen to the new normal. Customers wait outside the store, 6 feet apart on the clearly marked yellow Xs; there is a separate line for those picking up prepaid orders. They are limiting the number of customers in the store so once inside, it's easy to get what you need and check out. Note, they are taking credit cards only. Another great precaution they have implemented is that upon entering, everyone is asked to use the hand sanitizer they provide. Thank you, Pearl Hardware! Even though they are located in the Pearl, don't worry about finding or having to pay for street parking; they have their own small lot in front of the store making it super convenient for those of us not in walking distance. Yesterday I stopped in to pick up a 4-pack of aBlind Cord Wraps to keep my cords from banging against the window when the wind blows. Oh the problems I have! Amazing all the little "projects" I'm completing during these days of Quarantine. Or more accurately said, I'm seeking out projects since my house is spotless, appliances are sparkling inside and out, summer flowers have been planted, and closets and drawers have been "Marie Kondo'd" and then some. Pearl carries all of the regular hardware store merchandise and then some, especially in regards to houseware, garden decor and even some home decor items like candles, cloth napkins, trinkets. The variety in each department has more breadth and uniqueness, even whimsical and quirkiness, than your average hardware store. That speaks to me! Yesterday I was so bummed that I couldn't browse and touch and actually shop because as we all know, during the pandemic it's about getting what you need and leaving. Man, did this make me yearn for a day of shopping like in the old days, 2 months ago, pre-March 23, 2020. Paid for my item and left so another customer could enter the store. Going forward, I need to remember that every errand now requires waiting in line and I need to build that into my outing schedule. No more in, out, done. Covid-19 is teaching us Patience, among many other things, during this wake-up call to the world. Today I have at least 15 minutes accounted for on my wide open calendar as I install these blind cord wraps. Grateful.

This place is an anachronistic balm for an the soul in the dystopian age of AI! Helpful staff,…read moreamazing inventory... a portal to a better dimension.

My friend and I weren't sure what to expect, but Hippo Hardware was featured as a quirky hardware…read morespot to check out in Portland. Although we weren't looking for hardware items for purchase, the hipponess was enough to pique our interest. It's a cool multi-level store with antique and vintage style fixings for door restoration projects, chandeliers, clawbaths and other bathroom fixtures, door handles, locks and such. They have a huge personal collection of hippos and eccentric items woven throughout the store. The staff were all friendly and gave my friend and I the best history of the Hippo Hardware name and store.

Service, service, service!…read more Why shop local? Knowledgeable, friendly, escorting, smiley, sleuth-like service till your question is answered. Find it at ACE. When folks say it is cheaper at the big box corporations ~ for the most part everything needed is usually found here and a closer drive. The local neighborhood community relationship is what keeps us coming back here. Something different when the staff call you by name and say see ya next time. This place gives better service than most restaurants and do not expect a tip!

I bet it's a blast to work here. The man at the register was talking excessively to customers to…read morethe point of them trying to walk away, looking very uncomfortable. I placed a pick up order from online and the cashier called the pick up order to be brought forward. The customer service and cashier argued back and forth about whether or not I even placed the order or was at the right store. I confirmed the information through the cashier while he was quite literally hacking up a lung. I can only assume how condescending the customer service people were with how the cashier was also sour to me. Eventually someone else came up to take the line and told me I could go back and they'd fulfill my order. Dumb and dummer were trying to redirect me to purchase a different bag of salt even though I'd already paid for what I wasn't getting. The system ace hardware was pretty stupid and this review isn't about how they couldn't fulfill my order, I don't blame the customer service people for the mix up because that was out of their control. The customer service employees (several. Very braindead expressions) just shrugged and said the only thing to do was cancel the order through my phone. Thank you for reading this novel of a review. Probably a sitcom working there and free entertainment to shoppers. Expect no service. A man was also waiting (from the time I arrived in the store until a little before I left) for a case to be unlocked. Surprising it took so long to help the man considering the group of 19 year old alternative kids in the back.

Our cabinet contractor recommended that we connect with Cheryl Boss for guidance on our kitchen…read morecabinet knob and pull hardware and sinks. The options & selections were great & to be honest a bit overwhelming but as per the recommendation, Cheryl was great. She interviewed us for what we were after, helped us narrow our selections and giving us options to meet our needs for budget and timeline & we love the results. Thanks to NBH & Cheryl Boss for the support.

This is a builder's pro supply place. They have remodeling or builder items like sinks, cabinet…read morepulls, door locks, stuff that goes in cabinets and closets. They are to the trade, but if you say that you are shopping for your architect, they may let you also pick it up at the builder's price! You are a building pro, so you deserve the best, at the best price, right? I got sinks, faucets, and some cabinet pulls there. Keep in touch on your order, busy construction times can cause deliveries of special order items to push out in time unpredictably. If your project can take advantage of the Rebuilding Center, go there first, but if you need NBH stuff, you need it!

The nicest staff, close to home. If you live nearby and you're still schlepping out to the suburbs…read moreto go to a big box store, you're making a huge mistake. Check out your local all stars at Do It Best. Their prices might occasionally be a little higher than HD, but think of the time and effort you'll save. Shop local.

I went in to purchase some plastic tubing and asked the cashier for some assistance. She asked a…read moregentleman to help me, but he continued walking away from me. So he did not hear, or ignored the request. The cashier did not ask any of the other three people who were standing around to assist me. So five employees there, none assisting customers that I could see, and no help. Thanks Division Street Do It Best Self Service Hardware. If you know what you want, and know where it is, this is the place for you. If you are looking for service, expertise, or assistance, dont walk, but run, elsewhere. I would give them zero stars but the ap requires me to give them one.

If I could give 0 stars I would. We came in to buy a ladder. The older guy at the front desk was…read morehelpful and pointed us in the direction we needed. The younger helper guy that was supposed to help us girls with the ladder. Didn't care to help us with it. He had a lazy attitude about his job and is a bad listening. Simple task like helping customers putting the ladder on the of the car he didn't want help or do as an employee until we was struggling and a random stranger stepped in to help us then he all the sudden wants to "act" like he can help us with it too. Your helper guy sucks you should rethink him.

Great hardware store... knowledgeable staff who take the time to help you find the right…read moretool/implement for whatever project you're working on. For a smaller store, it is well stocked. Check them out and shop local!