Our Sales Person was on the ball, helped us with Phone support. Even let me know the next rev phone…read morewill be sooner than we expected so maybe wait to get trade in going. In and out no time at all.

NOPE! There was a young lady that was not professional and evidently LIED to us about the promotion…read moreshe put us on. Management was also not helpful and directed me to customer service. Did not have us sign anything nor did she show us any paper work. ASK ABOUT ACTIVATION FEES, ASK ABOUT MONTHLY CREDIT TERMS, ASK ABOUT PRORATION, GET A COPY OF YOUR RECEIPT IN HAND NOT PAPERLESS, ASK ABOUT THE RETURN POLICY. DO YOUR DUE DILIGENCE BEFORE!!! Don't let them blow off your questions and don't be desperate to getting that phone because there are other options!

No stars! If you have AT&T run, don't walk and disconnect the service immediately. We've been with…read morethem since it was SW BELL. My grandmother was a switchboard operator. We had the first cell phone, a brick flip phone, in 1996.Now all the years later they have gotten so big they have forgotten the long time customers. I switched service to Verizon because the price was getting higher and higher. Without any help from the company at all. Then the STOLE money from my mom's acct and will not investigate properly to find out it was not an authorized payment. So now we are $400 in the hole and ATT doesn't care. I sat in hold with their "customer service" for 2 hours and 45 minutes only to be told they would not reverse the charge. So take heed and get off their service before they steal your money out of your bank accounts.

Listen, Saul is absolutely amazing. We appreciate everything he did for us. Taking the time out,…read moreexplaining everything, making my husband and I feel comfortable with switching to At&t. If you're looking for amazing service near this location, ask for Saul.

I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

Generally, anywhere you go to pay bill in person(not that anyone does that anymore) takes a minute,…read morebut, I have been waiting for 41 minutes and still have not talked to someone; I know it's due to customer incompetence/negligence but, what I would like you to address, is having your staff address issues that will take 2minutes take care of them first. 41 minutes and I have not spoken to a person at this location. Absurd.

Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to…read morethis location.

Suku was so kind and seemed like he actually wanted to help us find the best deal for what works…read morebest with our lifestyle. I took his card in case I needed to go back in the future. Thanks Suku!

I would never be inclined to make a review of a phone store like this but I went into the store…read moretoday with a pretty bad expectation of what I was going to get. Every time I've been to one it's an absurdly long wait, they tell you more of what they can't do than what they can, and there's tons of hidden fees and such. I forgot to get the name of the man who helped us today but he got us moving right away, gave us plenty of offers and ultimately sold us two new iPhones because of how easy the process was. This will be my store of choice next time I need anything from AT&T!

The worst service I have ever received--the wait was far too long. I will never return to that…read morelocation--never. I not recommend came.

I was so happy 12 days ago when one of the employees made my trade in very easy and ensured me that…read moreI had 30 days to take care of my old phone and return it in store to them. I went in yesterday to give them my old phone and was told that their iPad was broken and that the manager was not in store, so they wouldn't be able to accept my return, AND that also I actually only had 14 days to return it. My husband went back today to return it and was told that I would not be able to return my phone in store and that I was supposed to receive a shipping label when I got my new phone. I received a cardboard box in the mail with ONLY my phone and no shipping label. I called to ask more questions and was told that the employees are almost all new staff and was asked to "give them some grace." When I asked what would happen if they didn't accept my return in the mail because I only had two days to acquire a shipping label and get it to them, they told me they didn't know and that they were instructed to tell customers to reach out to the number they gave my husband. I was denied a conversation with a manager and there was no resolution. I am usually very nice to customer service employees because I know that these jobs are difficult, but it seems that being nice and not expecting to be taken advantage of was a mistake. The salesperson made a mistake that could potentially cost me the price of a new phone (that NOBODY CAN AFFORD RIGHT NOW) and there is no resolution. I am at the mercy of the team that handles intake, who my original salesperson SAID TO ME tries not to accept trade ins when they can get out of it for things as simple as the phone not being charged, and who will not take into account that an inexperienced salesperson gave me very wrong information. I would not recommend purchasing from or dealing with this store, because you may wind up in a similar scenario.

Ok, five stars for Blair, the manager, was amazing. Give that guy a raise. He had great customer…read moreservice skills, phenomenal multitasking skills, the patience of a saint and helped us until the problem was fixed which took multiple days, not at all his fault. His employees however...remember I mentioned customer service skills, multitasking skills and the patience of a saint? His bilingual employee, a lady, was so incredibly rude and short with an older man who came in with his elderly father to get him on his plan, she was rolling her eyes from the very beginning of the interaction, it got so toxic that Blair had to step in while he was helping us, while the other available employee was checked out on his device. Blair is a boss! The man deserves a raise and some good employees. It makes sense why the store has such low ratings. He can't do it by himself.

My elderly mother added us as authorized users to her AT&T account to purchase a new phone online…read moreto upgrade. We made a special trip from out of state to my mom in Texas to assist her with several things, including upgrading her phone. Went to the AT&T Round Rock East Palm Valley Blvd location to pick it up for her with the required information as authorized users: ID, ordering credit card, and order confirmation. "Joey" at the store refused to give us the phon. Stated we had triggered a fraud alert and to go home and call 611 for help or "come back and try again in an hour" as the fraud hold may be unlocked by then. He didn't offer to call anyone for us, offer to call customer service while in store, no assistance or explanation. He was rather blasé: "We're open 'til 8 if you can get it figured out." Drove back to mother's home, called the 611 number... several times. After several call backs, holds, and menu navigation we were routed to a live customer service agent. The first agent told us we were authorized users and should be able to pick up the phone just with the materials we provided. He also said they'd never heard of someone being turned away for fraud like that or what they were talking about. 1st agent promised to ship us one direct overnight and then recanted because he was unable to process a payment of that size. He then transferred us to the wireless mobility department who told us the original order with the store was fine; there was no fraud hold, and told us they didn't know what the store was talking about. When we told them it wasn't fine, we were refused at the store, and wanted to get a phone shipped, they first said yes, but later said they could not help us with that part because it wasn't monthly but a one-time payment. They then went to consult with "other departments" to "fix it for us" and tried to call the store. No one at the store would answer. We were transferred to a 3rd person, went through the entire story/process from start to finish a third time. He also said nothing was wrong with the account, to go back to the store. After we had a come apart on the phone with the 3rd person and said to cancel the order and the wireless account, he put us on hold to contact the store directly. No one has been able to connect to the store via phone the whole time we were on the call with 611 (1 hour and 34 minutes at this point). He eventually said he could not contact the store and he could not cancel the order. (Nor could we.) He informed us only the store could cancel it. He said he'd put this all in the "notes" of the account/case. He assured us we could be able to go to the store and get the phone as we were authorized users and encouraged us to do so. As we were assured by all at the 611 number it was fine and we could pick up the phone, we returned to the store. Oscar was alone in the store and while seemingly preoccupied with his laptop, apparently knew the background. He also could not be bothered to resolve the issue. He stated he didn't know why someone (that would be you, "Joey") told us to return in an hour as it will "probably" give the same error and we should return the next day to talk to the manager. As one might imagine, we were quite done at this point and I personally raised my voice and told him everyone at 611 told us we were authorized to pick up the phone. He didn't care. I requested him (also loudly) to look at the notes on the case and he refused. He was asked repeatedly if he would give us the phone "yes or no". After dodging the question several times and simply saying "are you going to lower your voice", he said no. I told him to cancel the order. He said to come back and talk to the manager for that. I demanded the order be cancelled but never received confirmation of that. (Again, there was no option to cancel the order online nor were any of the 611 agents able to cancel it. We were told by the 611 agents that the store was the only one that could cancel it.) We spent an entire afternoon/evening chasing this and ultimately the day ended without a phone and without our $1200+. We will handle the latter with the bank.

These people are incompetent. My wife & I went in to transfer two lines from Verizon. after an hour…read morethey do a fraud check, tell us we need a secondary review, and to wait 2 days for results. 3 days later we were rejected again and given no information. We have no credit issues or outstanding debts. Went to T Mobile next day and got service without any issues. Joke of a company

Excellent service! Got it specially when I travelled outside the country. Outstanding service.read more

Before you sign on for T-Mobile, the towers have been down in Hutto for about 2 months. They do not…read moreseem to be very interested in fixing them. We get 1 bar at our house. We keep calling customer service and they say they are working on it. Maybe this will help them get it fixed.