Ana was knowledgeable and efficient. i appreciated her kindness and expertise. Nothing left to…read moresay

Me atendió muy bien Paola, en esta locación son amables y ayudan con cada detalle. Nos ayudaron a…read morecambiar uno de los aparatos y nos explicaron las promociones, eso si tomen tiempo por que para transferir es un proceso tardado.

I have never been treated so poorly by a company in my life…read more I came to this store after losing my phone at DFW Airport because I needed help transferring my phone number to Verizon. Instead of helping me, I was told there was nothing they could do because I didn't have my phone with me and was sent back to my car to call customer service. The AT&T representative on the phone immediately questioned what I had been told and instructed me to go back inside because it didn't sound right that the store couldn't help me. When I went back inside, the story completely changed. Suddenly, I was told I needed to file an insurance claim for a replacement phone just to regain access to my number and obtain a Number Transfer PIN. I trusted what I was told because it came directly from an AT&T employee. Later, I learned that wasn't even my only option. This happened immediately after I returned from my grandmother's funeral. My phone number had been tied to my banking, work, email verification, and countless important accounts for nearly 15 years. I was terrified I was going to lose access to everything, and instead of receiving competent assistance, I received conflicting information that made an already devastating situation even worse. What has made me even angrier is AT&T's response afterward. I escalated my complaint all the way to the Office of the President. The response I received was essentially, "I cannot tell you why someone else said what they said." That was the entire "investigation." No explanation. No accountability. No acknowledgment that anything went wrong. To this day, no one has explained why I was given conflicting information. No one has provided written confirmation that I will not be charged insurance-related fees or any additional charges connected to this situation. Instead, I was expected to simply accept the situation and move on. This review is not about the cost of a phone or a billing dispute. It is about accountability. Large companies should not be able to give customers incorrect information, refuse to explain what happened, and then hide behind company policies without taking responsibility. I sincerely hope no one else has to experience what I went through.

I called this store as my recently purchased flip phone needed repair and I wanted to verify that I…read morehad insurance instead of having to dig online for the information. The gentleman that answered the phone told me that I had to come into the store to get that information. When asked if he could just verify the status of my insurance (yes or no), he said "Nope". This was typical of my experience with ATT stores. The manager at the store in S. Austin, where I bought the phone was so rude, and a Lier, that I swore I would never use ATT again, even though I like ATT.

Took my Note 5 in to be looked at earlier today. Yazan…read moreaddressed my concerns while I watched Food Network's "Beat Bobby Flay" on the TV in their waiting area. Minutes later, he emerged from the back room with my phone running as good as new. Fast service at a very fair price! My only complaint is that Yazan was so quick with the repair that I didn't get to see who won "the Arctic Char Challenge" on my show. (No spoilers, please.)

I like to buy all of my phones through rephone. The guys that work there are great to work with…read more They always have really good deals on phones.

Great customer service. When I first got my screen replaced, I hastily made an angry review because…read moremy battery was dying faster than it usually did, but I learned that was simply an issue with the screen itself, not necessarily with the service that was done. The owner himself helped me out and replaced it with a higher quality screen. He really saved a headache. He very easily could have ignored the bad review but went out of his way to help me out, I'll be coming here again for phone cases and other needed fixes. Thanks again!

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!

William help me get my money back for service I never had very professional thanks again Williamread more

Yolanda was super helpful and very patient with our family on a Sunday afternoon. I needed a new…read morephone upgrade and passed down my gently used phone down to my oldest, whom passed down hers, to my son whom passed down his to my youngest. All while we did take a lot of her time, she never made us feel rushed or stressed. So glad we were paired up with her!! Her sweet and funny personality was a PLUS!! Thank you for your help again Yolanda!

I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

Generally, anywhere you go to pay bill in person(not that anyone does that anymore) takes a minute,…read morebut, I have been waiting for 41 minutes and still have not talked to someone; I know it's due to customer incompetence/negligence but, what I would like you to address, is having your staff address issues that will take 2minutes take care of them first. 41 minutes and I have not spoken to a person at this location. Absurd.

I purchased a phone from them and everything worked amazing! And I got service from them tooread more

My phone was complete toast--I wasn't able to boot it, the display was damaged, the motherboard was…read morecorroded, and the phone had severe water damage--but they still managed to fix it and restore the data; they even replaced the entire body of the phone, the display, and the battery for a very reasonable price. I'm eternally grateful to them for fixing my phone and restoring my data. They did excellent work and I highly recommend them!

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.