I brought my flawless, never dropped - in a case since new - Pixel 6 phone to The Fix to have my…read morescreen replaced after I splashed water on the charging port. Adam was unable to fix it. He was also unable to return it to me in anywhere near the condition it was in prior to the intended repair: Not only did he damage my phone in several places with the tools to replace the screen, he also damaged the fingerprint sensor inside and the bezel around the screen is broken in several places as well. He returned the phone to me in pieces held together with a rubber band. He didn't even bother putting it back together! This is absolutely unacceptable and I will be filing suit in Maricopa County Justice Court for the cost of a replacement if The Fix does not offer compensation. DO NOT TRUST THEM! THIS STORE OFFERS NO ACCOUNTABILITY WHATSOEVER!!! Not only is he an unprofessional, incompetent hack but he does not even back up his work!!! He thinks that "not charging" me is good enough? He actually permanently damaged my phone. I went to two other shops this evening and they want to charge me $200+ to fix it - Adam also irretrievably damaged the replacement screen that I paid for - but they obviously can't repair the blatant aesthetical damage. Find somewhere else to fix your phone!

From the owner: The Fix – Scottsdale's Fast & Reliable Phone Repair…read more Located inside Walmart Scottsdale, we specialize in same-day repairs for phones, tablets, smartwatches, and gaming consoles. Our expert technicians use premium parts to fix screens, batteries, charging ports, water damage, and software issues. Why us? ✔ Same-day service ✔ Warrantied parts ✔ Walmart convenience ✔ Insurance & accessories available Stop by or book online – we’ll get you back to connected life fast!

You will find Apple at the Scottsdale Quarter Plaza. I walked in when they opened so it wasn't too…read morecrowded. There's some major construction going on inside. I'd be anxious to see what it is once they're finished. I looked at watch bands and iPad covers. Nothing out of the ordinary. Staff are always ready and willing to help. Shared street, covered and valet parking.

I have fond memories of visiting the Apple Store at the Scottsdale Quarter over the years. I have…read morepurchased items from this location, stopped by for help, got a replacement iPhone, and more. Today, I stopped by to sell an old MacBook back for store credit and also to ask a general question about a new MacBook I just purchased recently. I appreciated the service and resolution. When my wife and I entered the Apple Store, we quickly saw an Apple associate (identified by their colored shirt). We were asked what we needed and quickly checked in and brought over to a set of display tables where we waited for an associate to wrap up with two other customer before she asked how she could help us. The associate (Michelle) quickly exchanged our old MacBook for an Apple gift card and asked us what other questions we had. Michelle referred us to the Apple Support team to answer questions about transferring music from one MacBook to another. She then introduced us to UNiDAYS and demonstrated how that would work to save us money on a MacBook, iPad, or Apple Watch. We appreciated Michelle for answering all of our questions in a short amount of time. The store is laid out well with tables with items on display with other items on the side of room. There was also a classroom at the back of the store for sessions offered throughout the day. You can learn more about the Scottsdale Quarter location at https://www.apple.com/retail/scottsdalequarter. It is open daily from 10 AM to 9 PM except for Sunday when it is open from 10 AM to 6 PM. At this specific location, they offer many different sessions including a demonstration of Apple Vision Pro. They also have their Genius Bar (for technical support) and you can shop by drop-in, order a pickup in store, or make a reservation in advance for repair. With Apple being a huge product nowadays, having a store where you could do pretty much anything you want to do regarding Apple or its devices is a must have. I certainly recommend visiting any Apple Store, but definitely the Scottsdale Quarter location.

I visited the Verizon store at 18251 N Pima Rd Ste F130, Scottsdale, AZ 85255 to upgrade my…read moreexisting phone line using a Verizon offer that was described to me as a device payoff with a free upgrade. The sales associate Sam represented this as a standard upgrade on my current line. After the order was submitted, I was then told that the phone had actually been placed on a new line and that the line would be canceled later. I did not approve any new lines. Sam stated this was done so the device could be shipped and kept as store stock in case of an issue. This was never disclosed upfront and is not what I agreed to. When I checked my account at home, I discovered multiple new orders and new lines that I never authorized. I repeatedly asked Sam to process this as an upgrade on my existing line and was ignored. I was also later told about in store service fees and charges that were never clearly explained before the transaction. Opening new lines and devices on a customer account without consent and claiming they will be canceled later is not acceptable. This exposes customers to billing, credit, and fraud risk and is a clear abuse of account access. I escalated this directly with Verizon fraud and legal to address the unauthorized activity. This was not a misunderstanding. It was misleading at best and fraudulent at worst. I strongly recommend customers carefully review their account activity if they do business at this location.

Customers: James and Leona Roberts--Team Roberts Location:…read more2902 N. Scottsdale Rd, Scottsdale, AZ Date: 03/07/2026 Salesman: Durrell Favor--phone:480-299-7919 Purchased: Family plan with 3 New iPhones If you are going to the Verizon store in Scottsdale, do yourself a favor and ask for Durrell Favor! He helped the Roberts family purchase three new iPhones, and the experience was absolutely outstanding. Durrell was patient, funny, kind, and had such a genuine down-home personality that made the entire process enjoyable. He took his time with us, found us great discounts, was completely honest, and made sure we were fully satisfied before we walked out the door. Let's be real--how many salespeople actually provide that level of service these days? Not many! Durrell truly goes above and beyond. If you want a quality, honest, in-and-out experience, Durrell is your guy. He will hook you up and send you out happy with your new phone! The Roberts family is officially locked in with Durrell forever--so don't try to ghost us! LOL. Nothing but love and appreciation. Keep selling those iPhones, Durrell. You've definitely got the gift! -- James & Dr. Leona A. Roberts Team Roberts

Please... Do NOT use this 3rd party store. If anything goes…read morewrong they will NOT help you. They are indifferent and act like you are a nuisance. The sale went great.. of course but if something breaks.. beware they are NOT going to help you

Mike B. is helping us today. My husband came in the other day and he wasn't here so he left and…read morecame back today just to work with Mike. They have a bond, Mike knows what he is talking about and provides great service

I walked into this UBreakiFix location hoping for help with a cracked screen on my…read morebarely-one-month-old Verizon flip phone. What I got instead was a cold dismissal and an attempt to charge me directly--despite the fact that my phone was still under insurance. It genuinely felt like they were trying to double dip: make me pay out-of-pocket while also billing Verizon. But what really shocked me was the attitude. They stood firmly behind a multi-billion dollar corporation instead of helping a real person who just spent good money on a brand-new phone. No empathy, no effort, no customer service. Just a shrug and a bill. Thankfully, I found the 7th Street location in Phoenix, and they were everything this place wasn't--kind, helpful, and got my phone fixed through insurance in just a few hours. Bottom line: if you want to be treated like a human being, skip this location. They've clearly forgotten who keeps the lights on.

Was a great service and speedy I highly recommend to anyone that needs a repair…read more Good Value for repairs

Salesman at the Baseline and Dobson location was helpful and knowledgeable. The sales people at the…read moreother Mesa location were abysmal.

Fixed my phone very quickly! Most other locations said they didn't have time but this one got me in…read moreand out in under 30 mins

Went in to get help with replacing my daughter's iPad after AT&T's insurance provider shipped us…read morethe wrong replacement device and then gave us the runaround. Derek was helpful as always and Colin gave great customer service making it really fast an easy to get the right device shipped to our house in a couple of days. Really appreciate this place!

Super helpful and always nice and pleasant to deal with. Great value as always! Thank you guys :)read more

Warning! DO NOT SWITCH FROM VERIZON!! I'm so sorry I did. Daniel from AT&T actually told me to go…read moreback to Verizon if I was unhappy. He was the only person in the store and I don't think he was knowledgeable. There were 5 other unhappy customers there! When he finally got to me he simply told me to buy more space. What a copout! There was a snowbird with children in the car whose GPS stopped working. She was flustered and didn't know where to go. He told her to go to the Apple Store (he didn't know how to help and didn't want to). She asked where it was and he told her the street. She asked for an address and directions and he refused to help at all actually saying "I'm not going to do that." Another customer ended up helping her. And why do they only have one person in the store most of the time? Verizon had 4-5 helpers because they care about customer service. I'm coming from Verizon and I'm so sorry I switched. Costco had a good deal financially that was enticing. It was cheaper but I lost the customer service. BUYER BEWARE!!!

A horrible experience upgrading to a new iPhone. Am escalating to AT&T with copy to ADA…read more Disrespected as a 30 yr AT&T customer and a disabled person. This was the employee. His name tag says Daniel but a receipt he rung up had Bryan L as cashier name. He deleted this photo in the data transfer process but didnt realize that I know that deleted iPhoto images can be recovered in 30 days. I am sorry that I didn't handle this with Apple, have never been treated like this there.

Popped in again because some blind setting had accidentally gotten turned on my phone and was…read moredriving me nutty and Justin was able to solve the problem within minutes. I am so grateful!

On Thursday, March 12 at 11 AM we attempted to upgrade both of our phones only to find that the…read morestore was not open. I called the store thinking perhaps the manager was in the back and had locked the door for security reasons. However no one answered the phone as well instead, we will be going to a location that we know and trust.

10-6-2022 UPDATE Had a little issue with my phone, it's been…read moreacting up for the last couple weeks and today it just kept dropping all of my calls, so annoying. They were kind of busy but it didn't take long for me to meet Emily she was so helpful, and professional and figured out what was going on. Thank you Emily I do always seem to get the best who works at this particular store.

No customer service . They are pathetic they just want to sit there and do nothing. They send…read moreeveryone to the Apple Store. Lazy salesman.