The owner is awesome. I took my old beat up mountain bike that I had given to my nephew years ago…read morehere. My nephew was just a kid and like me, loved having the freedom of a bicycle so I decided to give him my old classic Stumpjumper. Well, my nephew grew up and got a car and one day asked me if I wanted my bike back which I very happily took back. But it had been sitting in the garage for years. I originally took it to two shops in SoCal and they both said around $400. Didn't have time to fix it before moving to Arlington so took my bike with me and took it to another shop in the area and they said $800! I wasn't crazy about that so came here to Big Wheel. The owner looked at my bike and was like, $150-200. I was like, naw my bike needs a lot of work. Why don't you hold on to it and let me know? Well, he fixed it up and charged me $200! All those other shops were going to buy me new wheels. He was like, I took a good look at your wheels and they're old, but you don't need new ones. You can ride those out until they blow. Agreed. He also said he could restore it (my bike was filthy) but what was the point? It's a mountain bike. Agreed. So replaced some cables, a spoke, tightened up all the loose joints, oiled and ready to ride. I rode it to my car from the shop and it rides great! Yep, this is the place.

Went to Big Wheel today to have them take a look at my back tire and figure out what was wrong…read more They took the time to explain exactly what caused the issue and even showed me how to avoid it in the future. I really appreciated that they didn't just fix it--they made sure I understood what happened. And the little details made such a difference: they even asked me what kind of music I wanted them to play in the store while they were working on my bike. Such friendly, knowledgeable, and thoughtful customer service. I felt really taken care of and will definitely be coming back! Highly recommend Big Wheel!

NEVER COMING BACK HERE AGAIN!! Was quoted one price, They kepts my bike for two weeks after telling…read moreme it would be worked on four days after I dropped it off. Then after I called a week later was told it hadn't even been touched, I told them I would come get my bike and go somewhere else, The sales rep said he would knock off 50% of the labor, and then Added a bunch of parts that I DID NOT OKAY and still charged me $168 when my original quote was $189. Not sure if they switched management or what but that was the LAST dollar I EVER spend in there! I HATE business who operate like Lying Slimeballs!!

Bought a used bike here and I have been loving it so far. They even let me test ride all the bikes…read morearound the block before choosing. Really friendly employees who know what they're doing! Highly recommend. The only thing is i didn't know where to park (so i used the commercial lot across the street and hoped not to get towed).

Many thanks to Alan and Richard at Hybrid Pedals. I purchased an amazing E-motion NeoJumper…read moreelectric mountain bike from them 4 years ago and have nothing but joyful experiences with this beautiful bike. I recently returned for a week's visit in DC and left my ebike there for a tune-up. Richard gave it a complete overhaul, replaced brake pads, tires and updated the monitor screen. I was on a specific travel schedule so they made my repairs a priority and gave excellent service. I'm also impressed by the personable connection both over the phone and in person, making me feel welcome and listening to my questions. I'm assured to get many more years of pleasure out of this gorgeous bike and it's been one of the best investments I've made. Living in the mountains, I am able to go to up another 2000' elevation with electric assist, and at my age that would be amazingly challenging without the electric bike. Alan had a huge selection of quality bikes in different price ranges (including rentals) and I'm sure will be able to find you a commute or road bike that will suit your needs. Join the wave of the future! I have a few friends in DC who have given up their cars!

Its not easy to see from st and no real entrance dont come here waste of time. Needed to just get a…read moresimple tire replacement

First thing to know is this store has newer management so some of the old reviews may no longer…read moreapply. I just bought a bike for the first time in years. I popped in almost 8 weeks ago and met with the new owner. Asked him for a recommendation and he steered me towards the least expensive Marin, explaining that is all I'd need as a weekend rider. He was honest that the bikes were on back order and it took far longer than either of us expected, but he kept in touch. Once they were in, I tried a few models and wound up upgrading. The folks that helped me were nice, low pressure, and genuinely wanted to be helpful- whether you're spending a hundred or thousands. Great service, good value and good selection. I prefer this bike shop to others in the area- and it is right off the bike trail. They rent bikes by the day too.

A big shout out to Big Wheel Bikes of Arlington! I rented a bike to ride the GAP/C&O trail. The…read morebike worked like a beast and the pickup/dropoff was seamless. They deserve an extra star for customer service because I had opted to use my own saddle for the 8 day adventure and forgot to take it when I dropped off the bike (doh!). Unfortunately, I had already left town when I realized my error. I contacted them by email and they worked with me to ship it back to my home address. Side note: if you are bike camping the GAP/C&O, you will want to use your own panniers as the ones BWB supplies are too small to accommodate camping gear. You may want to rig your own fender system as well.

This shop has a great staff and provides excellent service. The location is very convenient, with…read moreplenty of parking and several good restaurants nearby. They repaired my bike on schedule, and the repair cost was very reasonable. I'm very satisfied with the service and would definitely come back again.

I contacted them for help with obtaining a key for the removal of the battery for my Serfas e-bike…read more I had previously contacted the manufacturer and was told that the only way I could get it was through an authorized seller. Handy bikes were so helpful and helping me obtain a new set of keys, it took longer than they expected, but they kept in constant contact with me through email to let me know that they were still waiting for the representative to get in touch with them. I recommend them highly.

If you want actual customer service, go to Trek Vienna (my #1) or Trek Georgetown (my…read more#2)--Clarendon doesn't even make the podium. I walked in expecting a welcoming environment based on other Trek stores. Instead, not a single person greeted me - not even eye contact. I brought my bike in for a quick, 5-minute post-purchase adjustment - gear lever was inexplicably sticking. The service tech's solution? An 18-day turnaround time - even though I clearly stated it was not a Level 1 tune-up. I'm still trying to figure out if they have massive backlogs or just massive incompetence. I went to Georgetown and they did it in 10 minutes AND had an 8 day turnaround time for a Level 1 tune up.

The trek store is my area had poor customer service and said they needed…read more1 week to assemble a bike. So i called around and Clarendon's Trek has the bike but also needed assembly. Since it was a birthday present the staff was so kind he obliged to have it ready in an hour!! An hour!! We were thrilled and drove all the way there. Also my son couldnt ride it yet but the staff was so kind to support him while testing it out unlike the other Trek that gave a dirty look and told us he couldnt test the bike in store. I highly recommend the store!! We also purchased a helmet and bike bell, where they had a nice selection!!

Traveling from out of town and needed a tubless tire fix. They all welcomed us in and immediately…read moreput us at ease with assurances they could fix our issue right away. They took the time to educate us on how to fill the tire and what to do to avoid problems in the future. They checked the bike quickly and addressed a few issues. I can not say enough about how we were treated and the excellent service they provided.

Unhelpful, apathetic. Really seemed like they didn't want to help. If you paid the premium for a…read moreTREK bicycle and expect premium service at their branded service locations, just skip it and go to Contes.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.