The customer service at this location was absolutely unmatched. The guys at the shop took the…read moremangled mess of bikes I had in my trunk and gave them back in working condition, within record time! Even was nice enough to help with my less than ideal traffic choices! lol! Thanks again!

Rented bikes for 2 days. Everything was perfect. Loved having the flexibility of riding all day and…read morenot worrying about returning a city bike rental was awesome. We had 2 locks and were able to lock the bikes at the various places we visited. Loved having the shop close at 7, so we had a full day of riding. We rode 25+ miles each day. I would highly recommend big wheel bikes.

NEVER COMING BACK HERE AGAIN!! Was quoted one price, They kepts my bike for two weeks after telling…read moreme it would be worked on four days after I dropped it off. Then after I called a week later was told it hadn't even been touched, I told them I would come get my bike and go somewhere else, The sales rep said he would knock off 50% of the labor, and then Added a bunch of parts that I DID NOT OKAY and still charged me $168 when my original quote was $189. Not sure if they switched management or what but that was the LAST dollar I EVER spend in there! I HATE business who operate like Lying Slimeballs!!

Bought a used bike here and I have been loving it so far. They even let me test ride all the bikes…read morearound the block before choosing. Really friendly employees who know what they're doing! Highly recommend. The only thing is i didn't know where to park (so i used the commercial lot across the street and hoped not to get towed).

Its not easy to see from st and no real entrance dont come here waste of time. Needed to just get a…read moresimple tire replacement

Many thanks to Alan and Richard at Hybrid Pedals. I purchased an amazing E-motion NeoJumper…read moreelectric mountain bike from them 4 years ago and have nothing but joyful experiences with this beautiful bike. I recently returned for a week's visit in DC and left my ebike there for a tune-up. Richard gave it a complete overhaul, replaced brake pads, tires and updated the monitor screen. I was on a specific travel schedule so they made my repairs a priority and gave excellent service. I'm also impressed by the personable connection both over the phone and in person, making me feel welcome and listening to my questions. I'm assured to get many more years of pleasure out of this gorgeous bike and it's been one of the best investments I've made. Living in the mountains, I am able to go to up another 2000' elevation with electric assist, and at my age that would be amazingly challenging without the electric bike. Alan had a huge selection of quality bikes in different price ranges (including rentals) and I'm sure will be able to find you a commute or road bike that will suit your needs. Join the wave of the future! I have a few friends in DC who have given up their cars!

A big shout out to Big Wheel Bikes of Arlington! I rented a bike to ride the GAP/C&O trail. The…read morebike worked like a beast and the pickup/dropoff was seamless. They deserve an extra star for customer service because I had opted to use my own saddle for the 8 day adventure and forgot to take it when I dropped off the bike (doh!). Unfortunately, I had already left town when I realized my error. I contacted them by email and they worked with me to ship it back to my home address. Side note: if you are bike camping the GAP/C&O, you will want to use your own panniers as the ones BWB supplies are too small to accommodate camping gear. You may want to rig your own fender system as well.

Great job fixing up my bike. Quality repair shop. Also use them for regular tunings. Reasonable…read moreprices for the area.

As noted by my fellow yelpers, the retail showroom has new & used bikes. It's located in a…read moredifferent location than the Service Center. Handy Bikes also carries a variety of bike brands such as Specialized, Giant, LIV, and Moots (titanium) Cycles. I haven't purchased a bike from them but I've used their Service Center multiple times. The mechanics are polite and competent. I also appreciate the text message updates. Each issue has been resolved to my satisfaction and I am grateful for the reasonable prices. Brick and mortar bike shops are going away. However, the community still needs safe spaces to gather. Support your local bike shops & enjoy the ride.

An absolutely amazing bike shop. The staff is incredibly knowledgeable, friendly, and efficient…read more I had been having a bunch of trouble with my Globe Haul ST that 2 different shops couldn't resolve--they would keep it for weeks at a time and temporarily fix my issues and sure enough they'd come right back. Handy Bikes took it and fixed it right away over a year ago and I haven't had a problem since. Since then, they've been my go to for all service issues and have been stellar. They're truly the best, so glad I found this shop and I won't go anywhere else!

Honestly, best bike store in the region. Really honest and nice folks. Huge supply of both entry,…read moremid-tier and high-end bikes. Really great mechanics, and quite a sizable retail operation (Bontrager and Rapha clothing, lots of brands for shoes, pedals, and accessories).

If you want actual customer service, go to Trek Vienna (my #1) or Trek Georgetown (my…read more#2)--Clarendon doesn't even make the podium. I walked in expecting a welcoming environment based on other Trek stores. Instead, not a single person greeted me - not even eye contact. I brought my bike in for a quick, 5-minute post-purchase adjustment - gear lever was inexplicably sticking. The service tech's solution? An 18-day turnaround time - even though I clearly stated it was not a Level 1 tune-up. I'm still trying to figure out if they have massive backlogs or just massive incompetence. I went to Georgetown and they did it in 10 minutes AND had an 8 day turnaround time for a Level 1 tune up.

Traveling from out of town and needed a tubless tire fix. They all welcomed us in and immediately…read moreput us at ease with assurances they could fix our issue right away. They took the time to educate us on how to fill the tire and what to do to avoid problems in the future. They checked the bike quickly and addressed a few issues. I can not say enough about how we were treated and the excellent service they provided.

Unhelpful, apathetic. Really seemed like they didn't want to help. If you paid the premium for a…read moreTREK bicycle and expect premium service at their branded service locations, just skip it and go to Contes.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.