A few weeks ago, I posted a very negative review regarding the condition of my father's graveside…read moreat Fairhaven Memorial Park. After two years of concerns and disappointment, I honestly wasn't sure anything would change. Today, I met with five members of the Fairhaven team, including management and grounds personnel, to discuss the issues. I am pleased to say they took my concerns seriously and turned a very negative situation into a positive one. They explained the steps they have taken to correct the problem, including repairing and replacing sprinkler lines, addressing irrigation issues, and replacing the dead grass surrounding my father's gravesite. Most importantly, they listened. They acknowledged that the condition of the area was unacceptable and took responsibility for making it right. Losing a parent is difficult, and having confidence that their final resting place is being properly cared for means a great deal to families. I left today's meeting feeling reassured that Fairhaven is committed to maintaining the grounds and preventing these issues from happening again. Thank you to Stephanie Alvarez and the Fairhaven team for responding professionally, meeting with me personally, and taking action to address my concerns. I will continue to visit my father's gravesite regularly, but I am encouraged by the improvements that have been made and appreciate the effort to restore my confidence. The attached photo shows the condition of the area today.

We chose Fairhaven Mortuary and Cemetery after my dad passed away because most of our family is…read moreburied there and my parents had already purchased their cemetery plots. To be fair, most of the employees we encountered were kind, and the makeup artist did a beautiful job preparing my dad for our private family visitation. Unfortunately, that is where the positive aspects of our experience ended. After our initial planning meeting, communication became extremely frustrating. My mom had questions throughout the process but rarely received return phone calls. She also had to repeatedly request a copy of the contract after being told it would be emailed to her. On the day of the graveside service, our family arrived early to spend a few private moments with my dad. His wishes were simple: military honors followed by a brief eulogy. As my mom and I waited at the gravesite, one of the attendants asked whether we wanted to remain for the lowering of the casket. This had never been discussed during the planning process and asking my mom to make that decision while sitting at her husband's graveside was heartbreaking. That conversation should have happened well before the day of the service. The attendants were pleasant, but they provided very little guidance. No one explained what to expect or what would happen next, leaving awkward pauses throughout the service. After the eulogy, we simply sat waiting until the grounds crew arrived with carts and equipment to lower the casket. It felt disorganized during one of the most emotional moments of our lives. What was especially upsetting was that less than a week after we buried my dad, the cemetery representative called my mom to schedule an appointment to discuss her own funeral arrangements. While we understand that preplanning is part of their business, the timing was incredibly insensitive. My mom was still grieving the loss of her husband, and that phone call added to what had already been a painful experience. In the end, our biggest disappointment wasn't that the staff were unkind, they weren't. It was the lack of communication, responsiveness, and compassion in guiding a grieving family through an experience that can never be repeated. My mom still talks about how cold and impersonal the graveside service felt, and that is not the memory any family should be left with.

Everything went smoothly for loved one's direct burial in National Cemetery in Riverside. Planned…read moreand paid for in advance as he was critically ill. Prompt response to Phone calls and paperwork done in a timely Manner. Of course, I appreciate The kindness and competency of staff. Highly recommend this mortuary.

SHANNON MORTUARY ORANGE CA IS AMAZING , they came through…read morefor my wife's family, did everything perfectly, handled everything right and all documents and certificates and obituary, Julie , Charlie are the best when you need assistance, our family will be in debt to them .

If you know Santa ana, you probably wouldn't think they have a beautiful cemetery. Well, this is a…read morebeautiful cemetery. The employees here are also extremely respectful, hard working and generous. I laid my youngest stepbrother to rest here and they allowed us to stay for the entire burial process. I took note of the efficient ways they work and their professional demeanor. My father said if this was a military cemetery, they would have kicked us out due to having numerous burials. We were glad to have the freedom to stay and leave when we were ready. There was also an issue where my stepbrother did not have an orange county address on their ID or bills, but they still allowed him to be laid here. Thank you is all I can say.

Love coming here, so peaceful and relaxing ! Opens at a perfect time and has a lot of parking…read moreinside the park

Our relative was initially delivered to the incorrect crematory and Portals of Peace quickly…read moreassisted and resolved the mishap. Someone always picked up the phone or called back very quickly when needed. Easy and seamless online experience for the death certificate. Ashes, Burial at Sea and death certificates were delivered on schedule as promised. The fee is extremely reasonable. Recommend.

I highly recommend Portal of Peace. We used them for the cremation of a family friend, and they…read morecould not have been more gracious or kind. They were genuinely caring and helped us get thru a difficult time. They were also very transparent about the charges. They were truly great to work with!

Have used their services twice and they are exceptional, respectful, kind, and caring. Venessa was…read morewho helped with my father (I forget who assisted with my brothers remains) but she was very thorough in explaining to me the steps that would be taken, pricing, and how to apply for different assistance or survivors benefits. Their pricing by far is the best around. I do and will always recommend them to friends or people that are not knowing where or what to do when a love one passes. I truly appreciate the sincerity and kindness they have shown to me and my family.

I didn't think I'd be writing a review about a funeral home, but it matters, and I can't say enough…read morebeautiful things about Omega Society. My Mom and I picked up my sweet Dad today, and they were so kind, considerate and professional throughout the entire process. They don't price gauge on people who are already hurting and offer helpful, clear, comforting service at affordable prices and answer all of your questions with patience and kindness. This is how it truly should be. The office had beautiful, unique urns to choose from, and helped with options on how to proceed with your loved one's ashes. We chose the velvet flag cover because my Dad was a true patriot and his ashes will be scattered at a later date. My family and I can't thank you enough for treating my Dad, Mom's husband of 58 years, and wonderful grandfather of 4, with such loving care. May your business stay blessed and prosperous!

We recently lost our mother and were referred to Eternity by a friend who'd used their services. I…read morehad spoken with a number of other facilities and only got the referral at the last minute. I'm so glad we did. Khari was incredible from the start. She was incredibly kind, compassionate, but still focused on doing what was needed. She was in constant communication throughout the process and made what was a very difficult situation easy and manageable. She took the stress and uncertainty off our shoulders and guided the entire process from start to finish. And the very personal touch of returning our mom to us, when the process was finished, was very much appreciated. Losing a loved one is difficult. But Khari and Eternity Cremation make the process a lot easier. If you ever find yourself in need, I couldn't recommend this company, or Khari, any more highly. Thank you so much for all you did to help guide us through this. It is very much appreciated.

When you ask Eternity cremation before they cremate you sister to please do a fingerprint so you…read morecan have put on a key chain. And they bring ashes to you and you ask where it is and owner says did you ask me to do that I remember doing a couple but forget to do your sister. The last you would have of my sister offered to put ashes in necklace. Owner should make sure she gets loved one request. So would not recommend anyone to Eternity.

Wonderful, professional and caring. 1st class experience from initial contact up delivery of…read moreremains. Great pricing and no hidden cost what so ever again Thank you for all your help during a very difficult time.

Straight forward services with fair pricing. Communication was excellent throughout the whole…read moreprocess. Would definitely recommend.