Thank you Tommy, For all your halp and stuff, everyone was…read moreso attentive and fantastic, you all make my kid happy. Thank you Tommy. Ps. And big thank you to Israel Frores Amazing customer service. I will definitely recommended you all, Beautiful establishment, and fantastic stuff. Once again thank you so much.

Shout out to Jason K. who provided exemplary service when I brought my Jeep in recently. He could…read morenot have been more nice or professional. I will definitely come back when my Jeep needs servicing again!

I've had good service experiences at Autobarn VW Countryside over the past six years, and my recent…read moreone was no exception. The service advisor was courteous, explained the work to my satisfaction, and kept me informed of progress. The waiting area was clean & comfortable. Work was completed within estimated time. And our car got a super car wash after being serviced -- it looked brand new! Only three quibbles: i had to wait almost two weeks for the routine maintenance appointment. The labor charges seemed a bit high. The location is inconvevient for me.

I purchased a 2020 brand new Volkswagen Passat. I've had nothing but problems. It is 6 years old…read moreand has 50,000 miles on it. Ever since I got it I've had to get the oil "topped off" because after 3,000 miles it is over a quart of oil short triggering the oil light. What is more disheartening is that Volkswagen says the problem isn't covered on the extended warranty. They actually want me to pay $500 fee to see what is causing the problem. On the other hand, they told me it's normal for a car to lose a quart of oil after 3,000 miles. I do not recommend buying a Volkswagen ever. Do yourself a favor and stay away from purchasing a Volkswagen ever.

Just bought a gently used CX-30 here and I can't say enough good things about working with…read moreMyles..super knowledgeable about the cars and not pushy at all. Just gives facts and lets the cars speak for themselves. We spent most of the day here going back and forth between two different models and we never felt rushed or pressured. Very grateful for our experience here!

What an unfortunate experience at this Toyota dealership. This was my second visit this year, and…read moreunfortunately, the customer service was just as disappointing as the first. The sales staff seemed uninterested in helping customers, and it genuinely felt like our presence was an inconvenience. In particular, a salesperson named Mike left a very negative impression. His attitude was dismissive, unprofessional, and far from what I would expect when making such an important purchase decision. I came in seriously considering a Toyota Land Cruiser, but after my interaction with him, I decided to take my business elsewhere. To make matters worse, the showroom itself did not reflect the level of quality I associate with Toyota. Several display vehicles appeared dirty, unfinished, or poorly presented. There was even a Toyota Tundra on display that appeared partially assembled, with boxes and debris still sitting in the truck bed. I walked in excited about the possibility of purchasing a new vehicle and left disappointed. A dealership's staff and presentation matter, and unfortunately, this experience fell well short of expectations

Bought a car off these gentlemen and brought in for service…read more The problem is the story is never the story. If I could trust these guys they would be servicing this car - it's a decent car.

Miriam was patient, knowledgeable, and extremely professional. I traded in my Bronco and I wanted…read moreanother one, but ended up with something more feasible financially. I was still able to get everything on my list, just a different model that will benefit me financially.

Luis and Glenn were awesome ! They helped me find a beautiful pre-owned Ram truck and got my…read moremonthly payment down significantly! Thanks Advantage team !

Called, asked nicely to a Ashley if I could order a Suburban LT with said features…read more1. Duramax diesel 2. Power capt chairs 2nd row 3. Adaptive cruise control 4. 17in screen 5. Color Silver or grey, 6. Remote starter 7. Rear ac unit for passenger in back Ashely got real testy said I only had the choice of the 5 on the lot and she wouldn't order what I wanted. None of the 5 had the 7 features my family would love to have.

Car salesmen, UGH! Right? Read this review for the lowdown on this dealership…read more Anxiously I stop in to see what's available, what are my options etc. I'm already apprehensive about buying a new car. I want one, and don't want the game. I was immediately greeted by Hormis. We chatted about what I wanted and what needs a new car would meet for me. I test drive the vehicle, liked it, and chatted a bit more (not long). My experience with Sales folks, they tend to stretch truth. Make promises and then don't deliver. After stating my terms Hormis said, "if I can make this happen for you, do you want the vehicle?" "Yes" was my reply all the while, in my head saying "it won't happen". Immediately after the meeting with is a FIRST RATE, TOP NOTCH, ROCKSTAR! The entire team at this location friendly, professional and deliver on what they say. Best new car buying experience I have ever had.

I am less than happy!…read more We bought a 2026 Subaru through the Costco program because we do not like spending hours at the dealership haggling. It seemed ok to me but now I have to contact them to inform them of this situation. We ended up having to drive a bit away, but this vehicle had most of what we wanted - fine. For some reason, they still kept us there for over 3 hours though. And we were told that the Costco price is LESS than what the dealers pays for it. Who the hell is going to believe that nonsense? Then for our trade in, they started out with an offer of $3,500. I immediately said no. He got up to $4,500 and said that we can always come back to sell it - no pressure. We opted for the latter. Well, we did go back today to sell it, and they offered $3,200. I said that was below the original offer. I was angry for my time and money being wasted and said that I was going to write reviews (more to come). Then big boy got nasty with me and told me that I "don't make sense". I can't help him if he thinks going from $4,500 to $3,200 would not make someone less than happy. If you are incapable of sticking to your word, isn't this the most likely outcome. Does that make sense big boy? If you need any other lessons, I will have to charge you. In any case, I cannot respect duplicitous behavior, and I feel that it is my civic duty to warn others so that they may use the information that I provided at their discretion. We will not be using them again.

After being a loyal customer of Ray Buick for many years, I was introduced to Ettleson Buick GMC…read morefollowing Ray Buick's closure. The transition was seamless thanks to Rick Wrobel, a trusted salesman I've worked with for multiple vehicle purchases. Rick's move to Ettleson was the deciding factor in continuing my Buick journey--and once again, he exceeded expectations. Rick Wrobel is the kind of professional who treats you like family. His integrity, attention to detail, and genuine care for his customers make the car-buying experience not only stress-free but truly enjoyable. I've now purchased three Buicks from Rick, and each time I've walked away confident that I received the best deal possible. His commitment to going above and beyond is rare in today's market. Ettleson Buick itself has proven to be a dealership that values its customers. From the moment you walk in, you're treated with respect and professionalism. It's refreshing to find a company that still believes in doing right by people. If you're in the market for a new vehicle, I highly recommend visiting Ettleson Buick--and be sure to ask for Rick Wrobel. You won't be disappointed.

Absolutely horrid level of customer service, rude service technicians and parts technicians that…read morerefused to listen, Provide inaccurate, contradictory information, and seem incapable of communicating internally to make sure they have all the facts. I gave up trying to get my recall completed with these guys because they kept claiming that my vehicle has no warranty, isn't certified preowned, etc. etc. and this is objectively false. I ended up having to drive all the way back up to Schaumburg to have my vehicle serviced because the dealership in Hodgkins and the dealership in Downers Grove are both so inept that I don't trust them to handle it.

Everyone here is Amazing, friendly and supportive with everything you need for your vehicle.read more

We were in the market for a crossover SUV and I reached out to Continental for quotes on the '25…read moreRAV4. My initial request was a breakdown of the list price, taxes, doc fees, and total OTD amount for an XLE premium with weather package. Daniela Valdes reached out from the internet sales team and requested additional information to gather all the info she needed to present the OTD price and I was able to provide everything she asked for. We had four back and forth exchanges where she proceeded to send links to the RAV4 models, with a couple of them at the MSRP price. She would not provide the OTD price after multiple exchanges and when I mentioned she was not providing the info I was looking for and a request for someone else to assist, she got defensive and said there was no lack in communication on her end. I was re-assigned to Mostafa and he provided an OTD price below MSRP within an hour of our first email exchange, so I'm not sure why Daniela was not able to provide that same info. Hopefully she receives better training and mentorship to advance her career, as there was a clear issue in communication and did not respond well to feedback from a potential customer. Best, Charlie