I know the free car wash is meant to be a nice touch, and I do appreciate the thought behind it. I…read morejust wanted to offer one suggestion. Please ask before washing someone's vehicle. I know this probably sounds picky, but I keep my truck extremely clean--probably more than most people. It had literally just been detailed, the wheels had been cleaned, and the tires had been dressed. It honestly didn't look like it needed a wash. The problem is that spraying a vehicle off without drying it leaves water spots everywhere, and that's exactly what happened. It kind of undid the work that had just been done. A quick, "Would you like us to wash your vehicle?" would fix that. I'm sure 99% of people would happily say yes, and they'd appreciate the extra service. But for the small number of us who are a little obsessive about our vehicles, it isn't always a perk. Just thought I'd mention it because I think giving customers the choice would make the experience even better.

"DONT" purchase dodge, jeep, Chrysler, ram! They're garbage. Engine will fail on you. Before you…read moreeven paid them off. They are not capable of fixing them properly. I paid 3,600 and they didnt do a good job and now are asking for more money just to check it out. Thats insane..

I've had good service experiences at Autobarn VW Countryside over the past six years, and my recent…read moreone was no exception. The service advisor was courteous, explained the work to my satisfaction, and kept me informed of progress. The waiting area was clean & comfortable. Work was completed within estimated time. And our car got a super car wash after being serviced -- it looked brand new! Only three quibbles: i had to wait almost two weeks for the routine maintenance appointment. The labor charges seemed a bit high. The location is inconvevient for me.

I purchased a 2020 brand new Volkswagen Passat. I've had nothing but problems. It is 6 years old…read moreand has 50,000 miles on it. Ever since I got it I've had to get the oil "topped off" because after 3,000 miles it is over a quart of oil short triggering the oil light. What is more disheartening is that Volkswagen says the problem isn't covered on the extended warranty. They actually want me to pay $500 fee to see what is causing the problem. On the other hand, they told me it's normal for a car to lose a quart of oil after 3,000 miles. I do not recommend buying a Volkswagen ever. Do yourself a favor and stay away from purchasing a Volkswagen ever.

Just bought a gently used CX-30 here and I can't say enough good things about working with…read moreMyles..super knowledgeable about the cars and not pushy at all. Just gives facts and lets the cars speak for themselves. We spent most of the day here going back and forth between two different models and we never felt rushed or pressured. Very grateful for our experience here!

This review is for the REPAIR CENTER only. They are an awesome team, they have kept all of our…read moreMazdas running smoothly! The actual car dealership leaves much to be desired though. Having owned & leased 3 Mazdas from this dealership when it was CJ Wilson, we hoped that Napleton would have sold us the 4th Mazda with the same excellent salesmanship but all they cared about was getting the most money out of us that they could. We ended up buying our current Mazda from a different Mazda dealership but we continue to get it serviced at Countryside because they are wonderful!

Zero stars!!!! They manipulate the numbers to make it look like you're getting a deal then try to…read moresneak in bogus add ons like $150 fee for nitro air and many questionable service fees, $90 for a wheel lock key (that cost $20 on Amazon. Do you want to get held up without a gun? Visit the shysters at Westfield ford. They'll cheat you right.

Bought a car off these gentlemen and brought in for service…read more The problem is the story is never the story. If I could trust these guys they would be servicing this car - it's a decent car.

Excellent Experience…read more I had a wonderful experience purchasing my Trailblazer, and I want to give a big thank-you to Dennis and Luis for making the entire process so easy and comfortable. Dennis Reilly did a great job explaining everything to me and making sure I understood all the details. Luis was also absolutely amazing. He was very helpful, patient, and made us feel comfortable throughout the entire process. We have actually purchased a couple of Trailblazers over the past few years, and Luis has been one of the greatest people we've had the pleasure of working with. His customer service and willingness to help truly made a difference. I highly recommend Dennis Reilly and Luis P. to anyone looking for a great car-buying experience. They both did an excellent job, and we really appreciate all their help!

Do not go are full of dumb as even know how to put a dipstick back in the goddamnread more

Car salesmen, UGH! Right? Read this review for the lowdown on this dealership…read more Anxiously I stop in to see what's available, what are my options etc. I'm already apprehensive about buying a new car. I want one, and don't want the game. I was immediately greeted by Hormis. We chatted about what I wanted and what needs a new car would meet for me. I test drive the vehicle, liked it, and chatted a bit more (not long). My experience with Sales folks, they tend to stretch truth. Make promises and then don't deliver. After stating my terms Hormis said, "if I can make this happen for you, do you want the vehicle?" "Yes" was my reply all the while, in my head saying "it won't happen". Immediately after the meeting with is a FIRST RATE, TOP NOTCH, ROCKSTAR! The entire team at this location friendly, professional and deliver on what they say. Best new car buying experience I have ever had.

they lie on the website and their saleslady lie on the phone. I saw their ad on the website. left…read morea contact information. Saleslady called back. confirmed car is available (2026 Ascent) on a friday. made an appointment for saturday at 10AM. told her coming from over an hour away. Drove there by 9:50AM . Actually see the dealership! my phone rang. She said the car is not there!!! the manager has it. and he is not coming. do I want to make another appointment. How inconsiderate. She should have check to see if the car is available on Friday. Or the car is really not available for the listed price. Just a lying gimmick. this gives used car salesman a bad name.

After being a loyal customer of Ray Buick for many years, I was introduced to Ettleson Buick GMC…read morefollowing Ray Buick's closure. The transition was seamless thanks to Rick Wrobel, a trusted salesman I've worked with for multiple vehicle purchases. Rick's move to Ettleson was the deciding factor in continuing my Buick journey--and once again, he exceeded expectations. Rick Wrobel is the kind of professional who treats you like family. His integrity, attention to detail, and genuine care for his customers make the car-buying experience not only stress-free but truly enjoyable. I've now purchased three Buicks from Rick, and each time I've walked away confident that I received the best deal possible. His commitment to going above and beyond is rare in today's market. Ettleson Buick itself has proven to be a dealership that values its customers. From the moment you walk in, you're treated with respect and professionalism. It's refreshing to find a company that still believes in doing right by people. If you're in the market for a new vehicle, I highly recommend visiting Ettleson Buick--and be sure to ask for Rick Wrobel. You won't be disappointed.

I bring my car in regularly for routine maintenance, ie oil changes, tire rotation, filter changes…read moreetc.. that service is good. However, after doing the work the service tech said "I got some good news and some bad news." The bad news is you have a radiator leak and it will cost about $2000-4000 to replace. The good news is it's covered under warranty. I did not get a chance to have the work done as I went out of town. This was in January 2026. It is now July 2026 and I have not noticed any loss in coolant. So what's up with that? I sent emails to the service mgr and the general mgr for comments. No response. I sent a second email to both and no response.

Everyone here is Amazing, friendly and supportive with everything you need for your vehicle.read more

We were in the market for a crossover SUV and I reached out to Continental for quotes on the '25…read moreRAV4. My initial request was a breakdown of the list price, taxes, doc fees, and total OTD amount for an XLE premium with weather package. Daniela Valdes reached out from the internet sales team and requested additional information to gather all the info she needed to present the OTD price and I was able to provide everything she asked for. We had four back and forth exchanges where she proceeded to send links to the RAV4 models, with a couple of them at the MSRP price. She would not provide the OTD price after multiple exchanges and when I mentioned she was not providing the info I was looking for and a request for someone else to assist, she got defensive and said there was no lack in communication on her end. I was re-assigned to Mostafa and he provided an OTD price below MSRP within an hour of our first email exchange, so I'm not sure why Daniela was not able to provide that same info. Hopefully she receives better training and mentorship to advance her career, as there was a clear issue in communication and did not respond well to feedback from a potential customer. Best, Charlie