I've remodeled a kitchen and now using CFM for a bathroom. Michelle has always been helpful picking out tiles for backsplashes and the bathroom floor. She worked with the our contractor for the correct amount of supplies and timelines needed. The quality and selection is very wide, from ultra expensive to on a budget. read more

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We came here with our contractor to find tile, countertops and a few other things for our kitchen remodel. This could be a place that you walk in for help and they do take walk ins but they shine when you arrange a time with an expert and then take the necessary time to make choices. They will navigate you through all the issues. My opinion is when you are ready to buy, go here. They will help you make the right choices. read more

I always thought CFM was only for contractors. I was wrong. Anyone can go there and everyone should. We were looking to put new floors in our living room and I wish we knew about CFM from the very beginning. They made the process so incredibly easy. Ashley was our partner from the start - she's a real pro and helped narrow down exactly what we wanted. In fact, the first floor sample she recommended was the one we ultimately ended up going with. It's great how they pro-actively keep you updated throughout the process - from sourcing and availability through to delivery. We'll be using CFM for all our future flooring and projects. PRO TIP: if you're working with a contractor, you can use their CFM account and get a discount. read more

Aaron Ussery has been extremely helpful. I was able to review so many options for my remodel tile and flooring. I've been in multiple times and his experience and knowledge is greatly appreciated. read more

Yes No one greets you when you go in. But the people at the desks are busy and they get constantly interrupted by every person who walks in. I think they need a better system/ workflow. Everyone I asked for help was very responsive. The best part is you can borrow samples and try at home. I couldn't pick and when I took 5 home, the winner jumped out at me. It was so obvious at home but not in store. Thank you Ordering was easy and they will hold on wear house for 6 months. With all the supply chain issues, that's precious space ( I don't have) but want to have materials when ready If your contractor is in their system, you can get contractor pricing at 20% off. It's awesome. ( yes they email and contact the contractor so don't go ordering and doing it yourself) Getting materials in 2 months when I need it. Can't wait read more

What draws me to CFM time and time again is the ability to check out tile, carpet, hardwoods and fixtures from a wide array of manufacturers under one roof. No more trekking out to Pantel, United Tile, Pratt & Larson to look for tile when I can see samples from each in one place. After years of shopping at the NE Sandy location, I visited the Tigard location since I'm helping friends in Lake Oswego with a house remodel. Wow! I was just blown away by the size, space and breadth of offerings at this location! It's easily 8xs larger! So much room to walk around, to arrange samples and "play around with patterns, textures and ideas. The massive circular help desk is front and center so it's easy to request assistance if needed. One piece of advice, and it's huge, make sure you are working with a contractor to get the best prices. The retail prices are high, but if you work with a contractor they get wholesale prices which are significantly less. I've always worked with contractors who split the difference. read more

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Looks like this place needs some updated reviews! Visited this location with my mother who is just starting to figure out how to remodel her kitchen area. Staff here are friendly and incredibly helpful. This location is HUGE (and a little bit overwhelming when it comes to choice), so be prepared to spend a bit of time here. As we transition post-pandemic, I really felt safe in this building. I appreciated hand sanitizer bottles placed throughout the area and could see a few employees disinfecting a few common areas. I'm a bit bummed I wasn't able to work with these folks but will absolutely consider them in the future. read more

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Very helpful and willing to sell you their product until something goes wrong with it. Received damaged flooring pieces and they refused to help get them replaced. Said they would look into and then never heard back. Asked for an update on multiple occasions and was told that they just assumed the material had been used so they didn't look into it further. If you order material look over what you received VERY carefully. The warehouse marked material as picked up 3 different times when it was still sitting in the warehouse. Brought this up to the salesman, Jim, who helped us out and he couldn't bother to even respond. A simple, "sorry about that I will let someone know." would have gone a long ways. Clearly they don't care about their customer service. On top of that, Erica, hounded us about paying for the damaged material but nobody would admit that they didn't address our issues with the warehouse or the damaged material. They obviously didn't want to admit to anything in writing or have any interest in solving the problem. Just wanted their money! Their solution was to just close our account which is fine by us because we wouldn't give them another cent anyway. Do yourself a favor and use their showroom to look at stuff but buy somewhere else! read more

Poor customer service. Be careful to double check what they order for you. They ordered the wrong color accent tile and ruined my project.

Yes you can get cheaper prices at the big box home improvement stores - but not for the quality of product that CFM carries. And you certainly don't get the level of knowledgable service from the employees that you get at CFM. Caren was amazing! Our contractor showed up last minute and I was scrambling to pick out flooring, bathroom tile, etc. Caren dropped everything to help me, answered dozens of emails, and even suggested a less expensive product I didn't know existed (something invented since the last time I remodeled a house). Definitely recommend Caren at the Tigard store. read more

We saw Jim at Contract Furnishings - he was incredibly helpful. The building is spacious and they take COVID very seriously, with appropriate social distancing, unanimous mask wearing enforced and hand sanitizer liberally available. Jim happily sent us home with samples and provided several recommendations based on our preferences. Jim was so helpful in selecting the perfect carpet for our home and helping us with samples, along with a lovely personality and an obvious preference for helping the customer make a smooth and easy transaction. We couldn't be more pleased. read more

I had been overwhelmed with so many choices while trying to pick out a new counter top and back splash for my kitchen. I would go into CFM, stay 5 minutes, then leave. One morning I walked over to Sue Steger and asked for help. I can not say enough nice things about this lovely gal. In less then 30 minutes, she helped me pick out exactly what I had been wanting but didn't know how to put it together without her help. She was very knowledgeable about the materials and the process, answered all of my questions, had prices for the job quickly and on. My new counter tops are so beautiful and perfect,..back splash also. I am headed back soon to meet with her for flooring. Thanks, Sue Steger and CFM. You are the best! Vicki M. read more

Sometimes it takes a village, when you really just want the personal touch. When it comes to home renovations, I'm the one pushing for updates while my more practical better half is a bit reluctant to make a change. Especially if the project is cosmetic rather than absolutely required. And he may be right (Don't tell him I said that). I feel like we went through the ringer on the last project to replace our 20+ year old gas fireplace that looked dated (all that brass!) and only worked some of the time. "Come on, honey. How hard can it be?" Turns out, incredible hard, expensive and time consuming. A lot of this I lay on my own shoulders since I like to explore all of my options and this project had a lot of different elements. What I really needed was an expert to take my hand and guide me a bit because otherwise I enter the horrible land of analysis paralysis. I am pretty sure I've looked at every tile sample in every material at both manufacturing and retail locations in the Portland Metro Area. After all that running around, I finally placed my order through CFM in Tigard. I'm a little confused about how much help CFM is there to provide. Are they just for contractors or direct customers like me? From my experience, they are much more geared towards contractors who already know what they are doing and require little assistance. One other issue is that they keep contractor's, not customer's, hours. They close at 5:00p on most weekdays and on the weekend they are only open from 8:30 - 12:00 on Saturday. After many unsuccessful visits walking the aisles ourselves and talking to several staff members who couldn't really help, I followed Sarah's advice and tracked down Jacquie. When it came to picking products and designing our space, she was fantastic. Full of ideas, quick and knowledgeable, when you were there in person. Then we descended back into the mire once we tried to order our products. Calls weren't returned, some of the products were (all of a sudden) on back order, etc. These delays were conveyed by different people at CFM, so the left hand didn't know what the right hand was doing. After waiting almost a week to connect by phone or email, I had to go in person and work with another rep. and basically say, "Take my money, please!" As a customer, the transactional elements were painful. As Kate noted in her review, they have a lot of product, but they stock only partial samples from many retailers and it tends to be on the traditional side. So if you are looking for something special or unique, you probably need to visit the source and they do not stock some of the more high end local designers (e.g. Pratt & Larsen). read more

I am so disappointed with CFM. At first glance, we were looking forward to working with them. They were helpful at the show room and we picked out our flooring very easily. That is where it being "easy" ended. It took 3+ weeks to get the floors in once they were ordered. We were given multiple dates that it would arrive, only to have to reschedule our installation 4 separate times because the flooring kept magically not showing up when it was supposed to. I have a small business and ship hundreds of orders a week, ALL of which I can track their location at any time, yet somehow a very large business like CFM can't seem to give any kind of accurate delivery date for their orders. Our repair company that we ordered for accidentally didn't order enough of the floors to complete our project, so they wen't back and ordered another box. We have now been waiting over 3 weeks for a single box of flooring, we have been given 5 "estimated arrival dates", none of which have turned up with any product. We will now have been 2 months without floors in our kitchen. I would never ever use CFM again. I would not recommend them to anyone. And I will certainly not use any contractors in the future that order from them. This has been an absolute nightmare and there is no excuse. read more

Brett at the Tigard location was amazing! Helpful, honest, thoughtful and really made sure we chose the right flooring for us, especially under a tight deadline. Communication was excellent. Would definitely buy from Brett here again! read more

Large selection of natural stone, marble, and granite for interior/exterior home projects. My husband and I went early about 8:45am on a Saturday. Open Saturdays from 8:00-12:00. Very helpful staff!! As we were making decisions on tile for our bathroom, Terese Shoff gave us crucial information to make our natural stone tile last. She recommended "red guard". This product is essential when using in a shower. It's paint that is used as a vapor barrier to prevent mold and seeping moisture under the stone. Highly recommended!! Lots of parking. read more

Contract Furnishings Mart - Tile for our bathroom - Flooring Near Me - Tigard, Oregon

Fabulous sales person Rob Van Horn, helped us quickly find our price range, we located and purchased carpet and pad, BUT, I changed my mind on color after coming home. He quickly made color choice change. Emailed and called me personally to make sure I knew it all got taken care of and to relieve my worry. Great guy, Rob, couldn't be more professional or easier to work with, I highly recommend CFM and Rob Van Horn !!! read more

This place is a joke. It shows that right now at 5.30 pm that they are NOT busy. However, their staff is playing the hang up every time you call them. Then the phone switched to high volume of calls, press zero, then someone literally disconnects you. So far I've call 15 times and each time they hang up. Great customer service! I wouldn't shop here if that's how they treat people. Put on your big boy/girl's pants and say "Sorry, we are busy!" But instead they hang up on you each time the phone rings. Oh wait, they are probably have phone issues-NOT because I'm sitting in the parking lot and can see them. Bye! See me drive off! There are other places than CFM. :-( read more

We have been here multiple times in need of a new counter, island, and backsplash and not once has anyone ever tried to help us. We we're ushered out at 7:00 on the dot as they turned off the lights with a showroom full of customers. The level of unprofessionalism amongst the staff here is mind blowing. read more

We began looking for kitchen cabinets in October, 2017. Looking back, we should have gone with a local cabinet maker, but we went with CFM. Last December we paid full price for factory-made Design Craft cabinets before we saw them in person. At the CFM showroom we saw only small samples of the work and paint, and photos from their catalog, but no actual cabinets or drawers. I had never gone through an experience of buying cabinets before so I just assumed everything would be fine. They insisted on a full payment before ordering the cabinets. They seemed nice so we trusted them. I put $3000 on each of four credit cards and the rest by a personal check. We were never told that this purchase was non-refundable and non-returnable. We were never provided with a warranty on the cabinets. CFM did not offer any cabinet installation services so we had our contractor doing that part. When the first cabinet was installed, we immediately saw that the quality was very poor. The rest of the cabinets were in their boxes so I called to ask to return them. We were told that they would not take them back. CFM met with my husband and I in the kitchen and the manufacturer's representative, Dave, admitted that the quality was substandard. They repainted one cabinet door, but it still showed orange peel finish. And there are so many other flaws that it would be impossible to correct them all. We took over 400 photos of all the problems, which include gaps and uneven joinery, splintered and sharp edges on the shelves, pain splatters inside the cabinets, dents, peeling plastic tape on cabinets, wrinkles in tape, visible white lines, chips and scratches, and even varying sizes in cabinet doors where they should all be uniform! And the bases are constructed of particleboard which would dissolve in the case of a leak. In a meeting where there were representatives from Design Craft, the CFM representative asserted that we selected the cheap materials because in her words, we "didn't want to spend the money." This assertion is entirely false. The finish option that we chose was not offered with the plywood construction. We even offered to pay the cost of upgrading the door fronts at our own cost, but CFM / Design Craft could not match the style with the more expensive doors. My husband had two meetings with them to ask for a refund, but not only did they refuse to budge, they were very rude, disrespectful and accused us of lying. There was a lot of very unprofessional eye rolling and snorting from the associate we worked with (Trisha) as well as the management. The Design Craft representative claims that they built the cabinets to "industry standards". When my husband requested documentation of the standard, he was told that it's not a written or agreed-upon standard. When pressed on how we would be able to achieve acceptable quality, the Design Craft representative said; "you'll accept it when I tell you that it's acceptable." We exhausted every avenue to get Design Craft and CFM to work with us including seeking arbitration from the Oregon Construction Contractors Board (CCB). We were told by the CCB that since Design Craft is headquartered in Indiana, they are not beholden to the CCB to deliver quality, timely workmanship like a licensed, bonded and insured contractor operating within the State. We sought advice from a lawyer, and he told us that since the warranty was never discussed nor provided to us before we bought the cabinets (and later, we found that the link provided to us was broken so no warranty was on the Design Craft web site), and we didn't know about it until after we complained to CFM -- so the warranty does not protect them. He also advised us that "the sale of defective products, coupled with CFM's refusal to refund the purchase price, and the reliance of an unenforceable warranty voilates Oregon's Unlawful Trade Practices Act." Finally, we resorted to trying to collect chargebacks from each of our credit cards. We received refunds from three cards: Barclay and two Chase Cards. The Bank of America card was not as helpful and they continued to stall until they finally told us we we out of their chargeback filing period. We canceled that card. We still lost $9K which we paid in cash, but we received some of the money back. Since then we have heard from a couple of contractors who will not work with CFM because they have a reputation of not supporting the contractors or customers in cases like this. If there was an option here to post photos, I would post as many as I could and you would see exactly what I mean. In the past, we have bought tile from them, but since they don't value customer service or loyalty, we will never do business with them again. read more

Upon walking in wasn't greeted or asked if we could have help so minus one star. Worked with Mary at CFM and she helped to turn the experience around. Helped us with choosing the right type of tile for our project and working thru the color palette as well. read more

This place has a HUGE selection of flooring materials, from hardwood to tile to carpet. What it lacks in variety, it makes up for in volume, which means there are about 87 billion different shades of beige tiles, but if you actually want a color in your bathroom, you'll be digging around that sea of neutrality for the one or two product lines that stray into interestingness. It's probably not really CFM's fault that in the entire tile section there were only three options for dark green tile. They can only sell what exists, after all. But still, it's was a big waste of time trying to find what we wanted. What made us angry, though, was that they couldn't even give us a reliable quote once we found something we liked. Our contractors told us that CFM would quote us the retail price, but what we'd actually end up paying was the lower wholesale price the contractors would be able to get. Imagine our surprise when the price CFM quoted the contractors was double what they'd told us. It ended up not really mattering, as the tile we wanted was back-ordered until two months later, so we couldn't get it even if we had been able to figure out how much it would cost. read more

I went here yesterday day 8/5 and needed floor and wall tile for my bathroom. I didn't really know what I wanted or needed and I had a TON of questions. I was helped by Trish Strejan and she was fantastic. She was very patient with all my questions and offered her design expertise which was much appreciated. I also had an issue with my order (my fault) and she went above and beyond to get it fixed. Thanks Trish!! read more

Extremely helpful staff!! Was assisted by Nancy and Kelly and they made the whole process fast and easy, they zeroed in on my needs exactly... What I was dreading ended up being a breeze :)) read more

I had a wonderful experience at the CFM Tigard location. David was knowledgeable and friendly and had some solid advice on choices we were making. Thanks David for making our experience an enjoyable and positive one. read more

My husband and I have had several interactions with CFM as remodeling contractors. We highly recommending asking for Jacquie when you go there. She has been consistently friendly and helpful each time one of us goes there or sends a customer there. If she's asked a question she doesn't know (i.e. what's the best flooring for a dance studio in a garage that can also be driven on) she researches the answer rather than making something up or deferring you. When my parents had decided to do a full home remodel, Jacquie helped us choose the best materials for their unique needs. For example, she showed us all the different varieties of cork flooring that they carry (my husband had already talked my parents into going with cork for half their house) and what made each brand different. Then, we moved onto carpet. She was able to quickly narrow down the styles that would be best for them: something easy for a walker to roll over and durable enough for an indoor standard poodle to play on all day without looking industrial. Finally, she worked her last magic trick of the evening. I told her the colors my mom had picked out for the walls: three shades of purple in the bathrooms, pink in the kitchen (with dark red countertops) and blue in the main area. We wanted a tile backsplash to match, but my mom didn't want anything too light that would show dirt. Phenomenally, this was all I had to say before Jacquie honed in on a pasteboard of slate tile that reflected or complimented all the colors I'd mentioned. It exceeded all of our expectations. The quality and variety of materials makes CFM far more cost effective than Home Depot or (shudder) Lowe's. They also stand behind their products. One of our clients purchased a light beige carpet that came with a grease marker stain. Without hassle, CFM gave us an option (whatever worked best for the client): they would refund some of the money and pay for a carpet cleaner to come out or they would exchange it. The client chose the first option. I will warn, however, that I wavered between four and five stars. The continued excellent service from Jacquie combined with the quality products tipped it to a five for me, but we have had a few problems. I've had good luck with other service representatives, but others can be surly or unhelpful. One guy told me there was no difference at all between the different brands of cork flooring. (Then why carry different options? And why do they have different prices? Apparently, grunts qualify as valid responses to these questions.) And we've had some problems with customers being told that they cannot pay for the materials but only contractors can pay for the materials. In fact, this is inaccurate and we've had to ask customers to try their order a second time (always with success) since as long as they are putting it on a contractor's account, they can pay CFM directly. read more

I'm in disbelief. I phoned the Tigard office. Our sales representative retired in Clackamas. Looking for someone new to deal with. I was treated so rudely by this person I can't even say he is a salesman let alone a human answering a phone which required customer service. I am a realtor and am astonished by the unprofessional manner this man spoke to me. We are a client and have an account. Building 6 luxury homes. I'm usually not the contact person but wow. If I'm just a peon what must a home owner be. I will never refer this office again. TIGARD!!! Rude and completely disregarded wow. Shameful. read more

I am revising this review since I received a call from Matt and the situation has been resolved very much to our satisfaction. We were able to find the tiles we wanted at CFM and would not hesitate to recommend them. One suggestion: the order for supplies should be thoroughly reviewed to avoid any errors. Suggestion to CFM: create a checklist that a customer can view and agree to at the time of the order. Thank you Matt! read more

Great prices, very helpful staff. Their selection is a bit limited but they carry a great array of low to high quality options. The people that work there are very educational. read more

Our experience at the Tigard CFM location was ok ultimately, but a bit frustrating honestly.  We ended up getting good quality materials that we were able to see and feel from a wide selection, but not really the bargain we expected (even with contractor pricing) and with mediocre customer service.  Perhaps we would have felt justified spending more had the service been better. Customer Service: We expected better customer service - not so much "service with a smile" (although that would have been nice), but really, more thorough help with the process.  You need to know what to ask.  They were not forthcoming about basic stuff and it was like pulling teeth just to understand how it all worked and what questions we should be asking at all, especially for first time re-modelers.  Even just a flyer that people could grab when walking in that answered the basics would have been hugely helpful and may even have alleviated customers "bothering" them with novice questions.  Answers to questions like, how many samples can we choose for free?  How long does it take to get samples?  How long does it take to get materials once they are ordered.  These answers may be on the website under FAQs, but then again, so is the indication that CFM is very welcoming and helpful...etc., which leads to another issue - all the designers seemed like they were in a bad mood and really unapproachable.  Here are two specific examples of how the lack of thorough service effected us: 1) We wanted a decorative piece of tile as the backing for a niche in our new shower.  We only needed 2 sf of it and the designer who finally helped us thought it was a nice signature touch.  We requested 2 sf as part of our order.  When the bill came, we ended up getting 10 sf because it turns out you could only buy it by the case and that was how much came in one.  Fine, but did anyone tell us?  Maybe something like: "...just so you know it turns out you can't just buy 2 sf of this tile because you have to buy by the case, so it's going to cost you about $55 instead of $11.  Do you still want to order it?"  We might have ordered it anyways or we might have gone with a different design idea.  Thankfully, it didn't turn out to be a huge price difference, but it could have been. 2) We didn't realize that it would take a week for materials to arrive.  Because of this, our project stalled.  Ultimately, this is on us because we didn't anticipate the timing, BUT, the project was delayed because of the service my wife got the first time she went to CFM on her own.  Nobody wanted to help her and when she finally did get help, the designer was not pleasant to deal with - my wife felt like she was bothering them, so she walked out. I went back with her a week later and the service was better.  We then learned (again, because we thought to ask - not because the designer was forthcoming about it) that it would take a week to get samples and then another week to get what we decide on.  By the time we realized the timing of all, it was too late to prevent delays. Pricing: If you are willing to do a bit more footwork to save money (because you likely will) by going to HD or Lowes, it might be worth it.  I can't speak for what the process would have been and any subsequent headaches with HD/Lowes, of course.  Maybe the potential headaches from those big stores is worth the extra CFM cost. Either way, had the service been more thorough, this would be a 5 star review and CFM would be our "go-to" the next time we remodel.  Right now however, we're not going to be so quick to dismiss other options. read more

CFM does have a large selection of tile. We didn't feel that the staff was helpful in our case, as first time home remodelers. We felt rushed and overwhelmed by our sales rep. While looking at samples, we were not able to get specific pricing information on each tile. This resulted in a huge and unpleasant surprise when we got the quote from them which was higher than the price per square foot that we had said was our limit. It also turned out that one of the tiles we chose took weeks to arrive, a fact we wish would had known while we were in the showroom. This is not CFM's fault, but it turned out that our tile installer/contractor was not competent at estimating quantities of tile required for our job. We now have about 7 boxes of high-priced tile which can not be returned because CFM doesn't take back unused tile. At least we can donate it to Habit for Humanity. read more

Just be really careful what you order. In got vinyl nothing like the sample they had. My installer said maybe it was a different batch... Bottom line is I'm stuck we with it. They said I could file a claim with the manufacturer but it would take awhile. read more

My parents are doing a bathroom remodel and my Mom and I went to check out tile options. Walking in, the store seems to have a great selection of everything but, it's not really made clear what is specifically flooring vs. countertops, etc. After standing near the front entrance for a few minutes, it's clear that even though there are sales reps at the desk, no one has the time to at least look up and acknowledge people walking in. Deciding to randomly walk up to a set of display boards seems to be our best bet to actually view anything. I observe several sales associates walking around but none bother to come welcome us to the store nor to ask us if we need anything. After walking around for about 25 minutes looking and discussing options and making a decision, a sales person finally walks over and asks us if we need anything and to let us know the store is closing in about 5 minutes. Doesn't introduce himself or inquire what we're looking for. At this point, even if he did that, it wouldn't have made much of a difference in the opinion we had already formed of the lack of customer service skills of this location. Definitely will not be returning to this branch of CFM. read more

Love This place! They are always so helpful and kind and attentive. They help you when you need it with out being pushy or breathing down your neck. I highly recommend! read more

Kinda pricey on small amounts of stuff but worth it for large contracts. My husband and his friend love it for work. I dont for our house.