My experience was with Amanda at the Customer Service Desk. She not only helped me with a return…read moreand a repurchase, but she also helped me with a light conversation about the death of my 17 yr old grandson. For a few moments, I was distracted and encouraged. Good customer service is not just finding something in the store - it is making sure THIS store will be the store of choice. She cared about me as a person, which makes me feel more comfortable shopping at Home Depot Palatine. I live in Channahon, Il - about 1 1/2 hrs southwest from Palatine.....but, I will drive to Palatine because of Amanda!! I am impressed and grateful for her. Thank you, Amanda!!

Another fabulous customer service experience tonight. Was in around 8:50 to replace a lightbulb. I…read morewas standing in the bulb isle. An employee with dark hair was returning a pack of bulbs on the shelf. As he walked away, ignoring me, I called to him and asked for help finding a replacement. His response, "Oh I don't know anything about bulbs." He ran away as quick as possible. How about some customer service training? A correct response would've been, "Let me get someone for you". I was there awhile longer & left & purchased on Amazon from the parking lot. Amazon wins again! Amazon will be my first choice next time.

We had a very positive experience here. We were hesitant to consider a tile shop due to cost- but…read moreyou can ask about pricing, price matching, and deals/sales. The tile we saw at other places (Home Depot, Menards) was about the same price point for the nicer stuff at Home Depot, etc, so don't be deterred. Yes, you can spend a TON here but there are reasonably priced options too- and they don't rush you/pressure you. We also called the shop a few times with installation questions and the staff answered all of our questions. Some people noted issues with the return policy- I can't speak to that because we haven't had to return anything yet. The receipt states you can return whatever you don't use- but I recommend asking about that policy since others state they had issues with it. Only one tile arrived cracked and the shop sent a replacement. One box of tile was missing, and the shop immediately sent a replacement for that too. As with any big order, count everything when it arrives and call the shop immediately if needed.

These people are top notch and the easiest in the world to work with. If you get the chance, look…read moreup Laura Schultz. We got great help with the design phase on what would and wouldn't work. Their show room is put together well so it's easy to imagine how things will look. We got great advice on colors, grouts, and some technical aspects that we wouldn't know about. The products are great and we're ecstatic about the look of the finished product. Kudos to Laura and the rest of the Tile Shop gang. THANKS!

We've used them on a residential job. On-time, on-budget and quality product!read more

From the owner: We Got The Product For Your Project!…read more A&L's Construction and Redi-Mix is a trusted ready-mix supplier committed to serving our customers and ensuring every project is completed on time and meets industry standards. We have been supplying and delivering ready-mix concrete and bulk building materials throughout the Chicagoland area and Northeast Illinois to residential and commercial projects for over 30 years.

After 30 years we were way overdue for an entire kitchen remodel. We are so fortunate to have…read morediscovered Wolf! I am not sure where to begin. Wolf exceeded every expectation. From the first time we met Julie at the design consultation stage through the end of the project, she helped us navigate this new process, made changes along the way, and answered our numerous questions and phone calls! :) The craftsmanship, professionalism, and ability to bring our vision to life made the entire experience seamless. We couldn't be happier with our cabinets and countertop! The quality, attention to detail, and customer service were outstanding from start to finish. Wolf has helped us completely transform our space. I highly recommend Wolf! The results are stunning. Truly five stars!"

Used Wolf for my kitchen remodel and they made everything so easy. I was able to schedule time in…read morethe shop with Julie who listened to all my special requests and made great suggestions to meet my needs. We came up with the perfect design in about an hour and ordering was a breeze. One cabinet and a panel arrived broken, but the delivery crew noticed the damage and had new pieces out to me the very next day. I also had a few drawer fronts that ended up being dinged, and Wolf swapped them out without question. I wholeheartedly would recommend using them to anyone, and next time we're in need of cabinets, I know who I'm calling.

The selection here is really great with quality material. Ozgar will give great suggestions and…read morerecommendations. He has great relationships with other show rooms like studio 41 to get great discounts. Highly recommended

We had DiamON Tile install a lot of tile in both of our bathrooms and hardwood flooring in our…read morecloset. They do quality work at a fair price. There are so many samples to look at in person at the store. Oscar will guide you to quality materials within your budget. And they wait to start a project until all materials have been delivered, which helps prevent any delays. I highly recommend DiamON Tile and also DiamON Remodeling - they do it all.

Love the people and place, great selection of woodworking material and knowledgeable staff. Wish…read morethe prices were not as high.

They have a great selection of quality tools and accessories, but when I bought the equipment to…read moresteam bend wood for my project, they could have told me that the kiln dried wood that I bought would not work. It's hard to source air dried wood, but if you sell a steam bending kit you should expect to not be sold the wrong material for it. Steaming for twice the recommended time did not work.

Best gutter guards I've ever used. Makes perfect sense how everything just flows off. No more…read moremulch to move back into place. No more erosion. I love them.

From the owner: Don't risk the danger of cleaning your gutters. We work with local Roofing and Exterior contractors…read morewho install our Raindrop Gutter Guard for you.