The service was a little slow. Food was like any other Cook Out location. One annoying thing is they removed the drink machines so you had to get a person to give you a refill. Since the line for oders was was long and there was only one person up front, it took a while to get this done. read more

I was on my lunch both lines were open. I pulled behind the driver in the second drive thru. The girl said she would be right back. 5-6 minute later still nothing. 3 cars in the first line had been waited on and left still no one took my order. I left and called corporate with a complaint. Where was an adult manager for this store? This was the poorest service that I have ever had at this location. Very disrespectful and I know the young fellow in Lane one saw me sitting out there when he was giving out food. Please look at the recorded footage from 3/18/2026 between 12 - 12:22. that was the time that I called corporate. read more

Cookout has good burgers and shakes. I don't care for the fries so much. Another item that is delicious is the corn dogs. I also like the staff--they are very friendly and attentive. read more

It was Thursday afternoon so I pulled up through drive in and my orders came quickly. But the bummer was when I opened the wrapper of my burger was a big fly already started eating the meat section like eating all you can eat buffet. Of course I went inside get replacement (hungry) it replaced but people there show no apology like it's a regular thing for them. So people watch out before you put you mouth on any order at Cookout to make sure check all over that you don't see something that doesn't belong there . No more Cookout for me.. read more

This place is unacceptable. I placed my order. Since it was close to closing they only provided me with my options. I should have drove away. The only thing correct about my order was the soda. See images read more

Cook Out - What I ordered... - Burgers Near Me - Athens, Georgia

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PISSED!! went in drive thru, ordered ONION RINGS with my tray and got hush puppies. look at the ticket and the cashier even rung it up wrong. there is NO phone number to call and I can't turn around bc I have to go back to work! I need this fixed ASAP!! I need a manager front this location to contact me for a comped meal or my money back. bc if i have to go back up there, it's gonna be a problem. with TWO people taking orders and running the drive thru, my order should be correct. read more

Cook Out - the wrong thing on the fucking ticket - Burgers Near Me - Athens, Georgia

Went through drive through and cashier was super nice!! Food was quick and good! Can't ask for more than that!

Simple order gone wrong... Just a 1/4 burger with cheese ketchup lettuce and tomato and double order of seasoned fries + and order of a regular burger the same way just without cheese and add mayo. They get orders wrong all the time and it's really frustrating to go back to the restaurant and have to prove to them that they gave the wrong thing. So I took my order back and they put cheese on the same burger (having opened the food I took back) and then put seasoning salt on the fires. A normal place would have made another burger and fries not open your food with COVID going around touch the items inside and then give it back... read more

Cook Out - CookOut receipt - Burgers Near Me - Athens, Georgia

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This place always seems to mess up my order, but this particular one takes the cake and I pissed me off to the point of using Yelp. I waited in the line to the drive thru which backed up to the street (loads of fun); when it was my turn to order I ordered a Cook Out Tray with the Big Double Burger with (Cheese, Lettuce, Onion, mustard and Pickles) double up with onion rings, a diet Dr. Pepper and two additional sides of cook out sauce. When I got my food, there was no straw in the Bag nor Cook Out sauce so I had to go around to the front for Both. Then when I bit into my burger instead of Lettuce, onion or mustard, they decided to substitute ketchup instead (Gross) and my Diet Dr. Pepper was definitely not Diet. As someone who works in restaurant management and knows Athens enough to know which places have shotty reputations, Corporate really needs to step up and crack down on this place. read more

They will charge you extra for your food and not provide a receipt. Just go to McDonald's or something

I was very disappointed in cookout. I ordered a 3 chicken tender plate with cheese curds and onion rings. I was charged for this meal and was very disappointed to receive 2 chicken tenders, 3 cheese curds, and a handful of onion rings. I then emailed their customer support and after a week did not hear pack from them. I would not recommend visiting cookout unless you want to be disappointed. read more

food great service excellent great ambiance through the drive through will continue to be a customer with such great service

This place easily has no pride in their own service. I understand they want to hire college kids who can care less about their jobs...but question....where is the management?? I can't tell if their is any over site for the employees. The drive thru experience is dreadful not just because of the wait....in fact the wait is only horrible because the anticipation of dealing with the speaker box is treacherous. They speak so fast and without any care of what you really want. It is just to get you to be finished with the order so they don't have to work. My order is never correct, over charged, undercooked and they skimp out on straws, napkins, sauces etc. The food has only been good twice in my life here....it is a gamble like winning Russian roulette or any roulette for that matter lol read more

You guys literally suck. So rude. It must be so hard serving hotdogs. Second time we've been refused service Bc you feel the need to yell. Try the staff again read more

Unbelievably poor customer service. I ordered a chocolate shake in the drive through and they handed me a vanilla shake. I showed them it was a vanilla shake and the two drive through women argued with me about it, saying it was chocolate and rolled their eyes. Then they tried to ignore me. Then one took it back and literally threw it on the floor before her manager came to the window and finally made a chocolate shake. I couldn't believe it. I will never ever return to this location again. Drive thru on 10/19/2021 at 3:08pm. read more

Don't get the spicy chicken. It's not spicy, and it wasn't cooked through. One friend said the burger was good. Another was excited to have a quesadilla with his burger and fries for $4. Cheap food, fast service, maybe sketchy. read more

Awful customer service. Not only was the drive through line out to the road from being so slow, when we walked up to the window they had us waiting there for 10 minutes before we could even get recognized. Wouldn't recommend. read more

I just got cookout from the drive. I give them a two because the food we did get was good, unfortunately we didn't get all the food we ordered:( we tried to continue our order because we had multiple people in the car and the drive through just stopped answering us. By the time we got to the window we had to add on to our order and they still didn't give us all the food we ordered. I love this cookout but tonight was something different. Very upset with the way we were treated and the service we got. read more

Teco had the worst customer service I've ever experienced if you hate your job that much honey get one that doesn't involve human interaction. He rushed me the whole time I was placing my order at the speaker that I forgot a milkshake and when I asked him to add it on at the window he refused to do so and had the nastiest attitude. Coming from someone who works in customer service even when I have bad days I don't take it out on my customers because they have nothing to do with my bad day and I have a job and a brand to represent.... read more

The process is simple. The ordering was easy and simple. For $5 you can get a choice of an entree like a hamburger, hot dog, quesadillas, bbq chicken sandwich, spicy grilled chicken, etc and two sides o-rings, hushpuppies, fries etc and a drink. It was quick, cheap and fast. The hush puppies were awesome. Everything else was good. I'd eat here again. Service was prompt and sufficient. read more

10 minutes and 18 dollars later from the terrible mike at the drive through, they got my order wrong and I ended up with 2 kids quesadillas and 2 chicken tenders. I walked up to the door to see a worker sitting down who didnt help me or even get up. Yall mad annoying read more

This shit mid asf. Came here to get messed up and it was late so I mean I was hangry. It's 5 stars if it's late and there's nothing else open read more

Tonight me and my boyfriend decided to go go cook out for dinner since it was a little late. We order our food then we got up to the window and the lady at the window was wearing air pods and was rude right off. Then she handed us Our food and shut the window as soon as she handed me the money she owed me back. So we sat there for a couple minutes and I asked her why I got a medium cup instead of a large and she said a medium was a large in the rudest way possible. So I said okay. then we asked for cookout sauce and then she immediately shut the window again. I've worked multiple fast food jobs and that is not how you should treat your customers. We will not be going back! read more

I just went for the first time last night with some friends. It was good quality food for cheap! I loved it! Will definitely be going back soon! read more

I don't understand the folks who gave one star. Fed 3 people for about 20 bucks, place was very busy but the food came out quickly. It was very good, especially the hush puppies. Spicy chicken, and Cookout style burger, both excellent. read more

I ordered a cookout tray. Big double burger with cheese, mayo, lettuce, tomato, and grilled onions. Some dumbass put damn near a whole onion on my sandwich. The onions were not even grilled. People are so stupid these days! If you don't like your job then change it dumbass! I really don't like bad customer service. read more

Cook Out - Burgers Near Me - Athens, Georgia

this place literally sucks and they cussed out my mom. that is so rude even satan couldn't think of it! their quesadillas are the only reason i keep coming because wow aren't they the best deal a 3am run in athens can offer. however the staff sucks. do better read more

I give this location a one star for the horrible drive thru service they don't pay attention to you due to rushing you out of the way and sometimes speaking over you when you get to the window and see your order is wrong and tell them of their mistake some of them roll their eyes at you and look at you like it's your fault when all along they didn't take the time to listen to your order so the West Broad Street location is a no go for me simply because the drive thru SUCK !! read more

This place was great! I'm going through kemo therapy starting tomorrow so this was a exalent place to go .the food was good, the place was clean.this was my first time here. read more

Usually, these guys are true pleasures. But tonight, god love 'em, they could not even be bothered. I explained the idea of a pineapple and peach milkshake twice. I ended up with 1 whole peach slice and 2 pineapple chunks. So now, I just have a sad tear in my eye and a sore tooth since I spent so much time chewing on that 1 slice of frozen peach. read more

The parking lot was extremely sketchy I saw a man lurk from the bushes pull down his pants and start urinating on someone's car. One of the employees was being handcuffed in the parking lot for what appeared to be marijuana paraphernalia on the back of his car. I was extremely frightened as i walked into this establishment. I was comforted by the smoothing voice of our cashiers and whose birth given name was Martha. The way her large hands gripped the register almost excited me in a weird way. I decided to stay inside to avoid the urinating hobo and knew from this moment on I would visit the cookout to watch Martha as I slurped my vanilla cream milkshake. read more

Great service and great food! We go here for dinner with my family at least once a month and food is always hot and fresh! We prefer this location over the one off Epps Bridge. read more

All right, so the food is what it is. This is cookout and you're getting a tray for $5, so yea. But I've been to many cookout and few have had the service they have in this one! I'm not sure who was working drive through window last night (1/17), but it was one of the best interactions I've had! read more

Cook out is great cheap food. This cookout has great friendly service. This is the cheapest you can eat. So if your tight on cash you can get a meal that will fill you up and satisfy you. This is a Christian owned company which is a plus for me. The food comes out really quick. read more

I usually go to the Epps Bridge location but decided to give this one a shot, as it's closer to my house. We entered the drive through at 10:50, ordered 2 milkshakes that the cashier misheard and we had to repeat ourselves a couple of times. We didn't reach the window until 11:30 and it seemed like everyone ahead of us didn't have large orders either. We got to the window and the cashier got our order confused and charged us for the wrong order so we had to wait for a refund. It wasn't busy inside at all, so needless to say, we will not be returning to this location. Drive the extra couple of miles to the Epps Bridge location where you will be treated right. read more

This is the most ridiculous excuse for a restaurant service wise I've ever seen. Waited thirty minutes for four milkshakes...others came in and were finished eating their meals. Nobody was overly concerned...nobody offered to help with a free shake next time- absolutely will never give this another shot. read more

Comfort food central! I love that they cook to order. My fries are often too hot to handle for a few minutes. Great prices, good quality of food and they actually got great A health department scores unlike the Bs I see around Athens. read more

Not a bad place the food is good and cheap but i would advise getting the onions rings if you ever come here. Service isn't bad depends on what hours you come in at. read more

Simplest order in the world. A slaw dog with katsup mustard onion! How do you get that way wrong by adding freaking what I asked plus chili lettuce and tomatoes?! Took too too long to eff up hot dog 30 minutes !!!! Won't return !! read more

Came to cook out for the first time and it was at this location. Rob was at the front counter and there was one other employee they had the best customer service. They were so patient with me while I was trying to decide all my great options for a cook out tray! I truly want to thank rob for his kindness. The store was extremely clean and the food came out so fast. read more