Tonight I visited this location and it was packed. The food came out correct and hot! It was well prepared and the young man in the window was so respectful and hard working. Keep up the good work to everyone at this location! read more

Most times when I come to cookout the service is okay but Cashier Domonic was great! Very polite. He made sure my order was correct. Service was fast and food was fresh. Definitely satisfied. read more

So I've heard a lot about cookout when I moved to NC and I was exited to check it out, but this location has to be the worst. I had a bbq sandwich with no bbq, and a skimpy quesadilla like u never seen, I'm not picky but wow the bbq sandwich was absolutely disgusting and a waste of money I had no bbq and smothered in old onions and mayo, idk wtf that was literally had to throw it away and I was hungry af. I love the tray concept! I just wish the food pulled together. Also missed a lot on our order like utensils for chili and coleslaw and ranch when we asked for it to find nothing. Anyways the only good thing I can say is the peanut butter milkshake was on point which is why 2 Star otherwise it would be 1star the rest of the order went in the garbage. Thanks. I would recommend going to another location at least. Don't waste the time. read more

I leave my work at 2 am and on my way home I pass by cook out at South Tryon Charlotte NC 28273, when I come to make my order they always tell me that they only have bbq quesadilla, that at that time I can not order anything else .. It seems very bad to me because if the schedule is until 3am and they do not want to sell at 2:20 am then it is better that they turn off the sign read more

PERFECT! The brothas that work this location (13317 York Center Dr)during the late night shift, just before they close @ either 3AM or 4AM, are completely on point with the food! They deserve raises and an uprgade to Full time, all day everyday! The food is just right, Crunchy onion rings and nuggets, the chicken breast is charred the right way, just like a cookout is supposed to be! All the other workers must be newbies and beginners, because whenever I visit during the day or any other time the bruhs are not there, the food is not right. Soggy nuggets and rings with no crunch. Get rid of those workers completely! But whoever the late night team of brothas are, need to definitely be given big time raises for their expertise in cooking food! Call me so that I can give the praise in person 7046665411-Davio read more

South Tryon street location is terrible. It's a nightmare to order since no worker can seem to hear you. Sometimes even 2-3 workers will come on to get your order...and yes, your order will get messed up...guaranteed. Food is sloppy, always incorrect...Avoid this place if possible. read more

I'm new to the whole Cookout craze. And honestly I still need to find a "favorite" menu item...But I do know that I like their onion rings! But for this review all I care about are the milkshakes...my goodness! Those things are deeeeelish! They are reasonably priced, thick and creamy and I'd be remiss not mention that they have MORE than enough flavor choices to please anyone's taste buds. Do yourself a favor and get one soon! You can thank me later, for the awesome party your mouth is sure to experience! read more

I've only ever gotten milkshakes here. They are delicious. But... I've been to this location three times now. The service is beyond abysmal. I waited 20 minutes tonight for two milkshakes. read more

I adore Cook Out it is probably the best drunk food you can eat, but it even tastes good sober. Going to any Cook Out immediately brings back fond college memories of us crammed into the DD's car eagerly awaiting the food. Even broke college kids can afford the $5 Cook Out tray and sometimes even splurge that extra $1 upcharge for their fancy shakes. I lived within walking distance of this location when I first moved to Charlotte but hadn't been back until this past weekend. I realized I had missed Cook Out so much I went twice, and each visit left a little to be desired (despite my love of the chain). The first Cook Out run was facilitated by a kind uber driver after some shenanigans nearby. Their new menu design made the tray options not visible from my seat so I assumed they did away with that wonderful package. We kept it simple getting a cheeseburger, hushpuppies and a hot dog. When the driver pulled up the worker tried to hand her a large sweet tea. She gave it back saying it must be the wrong order. They scrambled for a bit to find our order but we eventually went on our way with everything correct in the end. The next day, we decided that we had not had enough magical greasy food so we went back. This time we got out of the car and walked up to order at the window. Now that the tray portion of the menu was clearly visible I ordered a big double with cheese, lettuce, tomato and a side cheese quesadilla and side of chicken nuggets. I also got a banana milkshake and a hot dog. Hi, I am a fat kid, you can judge now. The problem was, that upon returning home I realized there was no tomato on the burger and no hotdog for me in the bag. Now, I understand that mistakes happen. But 2 incorrect orders in less than 24 hours? Hoping for improvement on the next visit. read more

Service is slow. Please do not go to this cookout. Wait time is 30 mins or more. Never experience anything like this

Had a bug in my banana pudding shake and other brown and black things. I told management and they said sorry and wanted to know if I wanted another one. I think not...I want my money back. I bet they didn't even clean the machine after I showed them them what was coming from it. Will not be returning. read more

Cook Out - Banana pudding shake with a bug. Idk what the other stuff is. They said sorry but was unbothered. Won't be returning. - Burgers Near Me - Charlotte, North Carolina

I love CookOut ~ in NORTH CHARLESTON SC!!!! This one SUCKS!!!! Went to Carowinds, on mini family vacation, which is how we ended up with this unexpected experience at a Cookout ..This cookout was close to the hotel and being that we were tired from a long day and the cook out back home is AWESOME, we thought great, go get full and go to bed.. WRONG!!!! There must be a cow field near by because as soon as you pass the Jack In Box, the whole area smelt like cow manauer!! Should have been a sign to TURN BACK NOW!!! Anyways Cookout itself, I know a lot of young people work at fast food establishments, but this place has hired every incompetent, immature young person in the area.. Hoarse play, hu, what, replies, and a whatever attitude.. We asked for salt n pepper, that we didn't use, because the pepper was soaked through with soda.. I can't believe he even dumped that into my hands.. Once back at the hotel, we see our food.. The fries - none of us ate them.. They were WET with grease, but cold and uncooked.. My burger was burnt to the point of crunching.. That's all I tasted BURNT.. My daughter had chicken strips, she at 1/2 of one, they were dark brown and I'm assuming BURNT!!! The shakes, cookout is known for their shakes, but this cookout put them to shame.. My chocolate shake taste like, kind of like, a vanilla malt. Honestly I can't even describe it.. So you if you are from out of town and like your Cookout, do NOT eat here.. The experience will turn you off from Cookout completely!! And if your from this area and have shunned Cookout, after eating here, try another one.. They are not all disgusting like this one.. read more

Literally so rude in the drive thru, don't even give you a minute to think before shouting at you to order..also they mumble under their breath on the drive thru mic and get an attitude with you when you ask them to repeat themselves bc you couldn't understand them. Food is fine, just average cookout food..it's just the customer service that is severely lacking read more

The only time one can truly appreciate all that Cook Out has to offer is between the hours of 10pm - 2am. This is when they are in full force and all of the good people watching happens. We have seen it all at this Cook Out and all different types of people come here. There is a hotel next door, and it runs along a busy South Tryon, so you will never know who you are going to meet at the walkup window. Also if you are at the walkup window, be prepared to wait. They will serve everyone in the drive thru line first because those are timed and you are not. We have never gotten bad food from this location. It is always hot and fresh. read more

Cook Out is the most amazing casual food ever. I know that may sound like a stretch. Like, how can a chili cheese hot dog be that great huh? Well if you're asking that, then you've probably never been to a cookout location. Only downfall of this location is that it is a drive thru only and there is no space inside for dining. Other than that, it's basically perfect. If it's your first time, I suggest you look over the menu online before you go. It's a little extensive! read more

This location always seems to have a lineup at the drive thru windows (both of them). I've been here a handful of times, and only one of them resulted in an incorrect order. This last trip though, I feel like the sides got a little smaller on the cook out tray. I swear a side of nuggets used to be 4, but on my last visit there was only 3. Alas, I'll still keep going back for that glorious monstrosity known as the cook out tray. If you've never had cookout, I definitely recommend the Cajun chicken sandwich and the peanut butter fudge milkshake. $4.99 for a main item with 2 sides & a drink is a hard deal to resist. Damn you, Cook Out. read more

We waited in the other line while they served 2 other people. Once my husband got their attention and pointed this out the person who served us, Da-Neshia, was EXTREMELY rude. Gave us our milkshakes without saying anything and slammed her door in our face. You guys may want to think about re training "Da-Neshia" in customer service. We won't be going back to this Cookout. read more

Good food, terrible service. I've always had good experiences in Cookout. Good, cheap food. I went in today for lunch with my brother, looking forward to a milkshake. I got the combo tray and a milkshake. The food was nice and hot, good as always. I pulled into the parking lot and took a big spoonful of my milkshake. There were a bunch chunks of ice in the milkshake. I've never had this in the other Cookouts I've been to, must have been a mistake. I pull around with my receipt and milkshake in hand, and politely asked if it would be possible to have it remade, since it had chunks of ice in it. "Sir, it's a milkshake, it's supposed to be cold." 'Ma'am, it has chunks of ice in it. I've never had this in milkshakes from other Cookouts.' "That's how milkshakes are supposed to be." 'Is it going to be possible for me to have my milkshake remade?' "No." Extremely disappointed in the service here. I would go elsewhere, because if they make a mistake here, you can expect them to blame you for it and refuse to fix it. read more

Never experienced more rude girls working the drive through at any fast food place than this specific Cook Out. You will be in line for 45 minutes and greeted with an attitude. Food is just normal cook out but not sure why it takes them so long to heat up precooked slop. read more

Alicia had the worst attitude. She was very rude and hostile towards me. I asked her for the right thing I ordered and she argued with me and basically threw it at me, I will never come here again. read more

i got chick sand trays, food for kids. my daughters ate it but had pointed out black grayish smearing on their bun and chicken breast, i didnt make too much of it at that time thinking may be from grill, but then my youngest whose had most on it threw up. Thinking back the big girl taking the orders was rude as hell and it was busy so i can imagine the person cookin the food probably didnt care, but i really feel that these mugs rubbed the buns on the floor and same with the chicken looking back. I just pray that my kids do ok! read more

This restaurant was fabulous! Great deals! I loved there burgers! Food The food was delicious and there smoothies were delicious as well. (Smoothies 1$) (food 4.99) The restaurant didn't have a good dining section so it's technically a drive through and eat in the car. They have benches but no table. read more

This is only a drive threw location. There are no inside seats , it's weird that the place is so big and there is no way to go inside and sit down and eat your meal read more

Order a quarter pounder with cheese from McDonald's. Gross. Now you kind of hate yourself a little bit and this quarter pounder feels more like a nickel pounder than anything if you're being honest with yourself. Now order a quarter pounder with cheese from Cookout. Good choice. It may not come in a sweet paper bag but underneath that poorly wrapped tinfoil is a juicy, slobbery, burger made with tender love and care. Maybe they forgot the steak sauce, maybe they slam dunked that sucker in grease, but who care's because this burger's so freakin good. Cookout has, by far, possibly one of the sickest combo trays that five bucks can by on this side of town. With the choice of one entrée, two sides and a drink for just 4-something, it's no wonder this place is always bumpin late at night when all the cool kids are out and about, because let's be honest, only cool kids go to cookout read more

Came here around 2am. I've been in the food industry for 5 years and my boyfriend about 10, so we know the struggles right now. But the workers were downright nasty. Impatient when we were figuring out what to order, blatantly rude. Got to the window and they had switched people in the middle of taking our order, so they hadn't communicated our order well. Didn't repeat it back to us. When we got to the window, we checked our food and said "we also ordered 2 sides of nuggets." The guy rolled his eyes and yelled "need a side of nuggets!" We said "oh, we're sorry, actually it was 2." Then, in a super nasty tone, he said "okay now I'm gonna need to see your receipt." We agreed, because we weren't just trying to get things for free. Handed it to him and explained it must've been a miscommunication, and he goes "Okay well now you're gonna have to pay for it. It'll be (idk I just know it was 4 and some change)" we gave him a 5. Handed us the nuggets and didn't even offer us change and said "good night." And shut the window read more

I have never eaten at Cook Out before and never need to again. The burger was small but tasted ok. I had a shake but it wasn't good either, it was truly soft serve ice cream with Hershey's syrup. I will not be back. read more

Cookout is awesome! Where else can you get chicken nuggets as a side!? The burger - as usual - was classic. Good food, filling, and the price is always right at cook out! read more

I must say I am truly disappointed with my experience here. Tonight, it took me about half an HOUR to get my meal. My hush puppies were so cold not even Hell could've warmed them! I was practically hallucinating by the time I got my food I was so hungry! CookOut is a fast food chain, it's supposed to be FAST. Very disappointed. I do not recommend at all if you want a timely meal. read more

It's cheap, it's fast, it's tasty enough. Would I like them to use real cheese and have sour cream on hand for my quesadilla? Of course. Do I think it's going to happen? No. Am I still going to go back on the regular. Yes, I like the burgers, the corn dogs, and all the other fast, slightly greasy junk food way too much to give it up. Great for a quick, easy guilty pleasure. read more

Always quick and always accurate with my order! Sweet tea, burger tray for the win on a drunken night!

It's cookout! One of those things you have to experience yourself. Love the bacon wrap as a side on the tray, Good addicting, awesome tea. They sell Cheerwine, lots of options on shakes. BBQ sandwich is pretty good read more

Very good food. TERRIBLE service. Had to repeat the order about 8 times. And got a hi-c instead of water.

Went the opposite way from my hotel just to try this place out and really enjoyed it! I got out of a work meeting early and took some the locals advice and got me a shake. Banana Fudge to be exact, and it was delicious! Real bananas in there! If ever in the Carolinas again... I will look for the cook out and order a burger too! read more

I went by the drive-through and ordered a plain cheesecake with no sauce" I don't like the jelly that is out on it. I ended up with a chicken quesadilla. I felt the hot bag so I knew it was wrong immediately. I turned back and went to the same person I ordered from and she said with an attitude, "you said cheese quesadilla, right?" And I said " no a cheesecake" and she YELLED at me. "You said plan cheesecake with no sauce. What's that?!" And I said "no topping" and she said "well that's why I read it back!" And slammed the window shut. (White/Hispanic with black hair and glasses) I believe her name was Charlie. The other girl (African American) who ended up giving me the cheesecake was super nice and the only reason I didn't give one star. read more

This place is the Taco Bell of American fast food. 5 dollars will fill you up. I usually go through the drive thru and never can understand the person on the other side. They really need to invest in better speakers. Food is ok. You get what you pay for. Their main forte are the fancy milkshakes. The perfect part of a hot summer's day. read more

My sister got me interested in Cook Out. One night while waiting to see an advanced screening movie, she brought us a Bar-be-cue sandwich and hushpuppies from Cook Out. Yum, yum!! The sandwich was really good and the huspuppies.. WOW... they had onions in them. Their slaw was good too. Love Cook Out for the barbecue and hushpuppies!! I'm not sure if they make them or are sent in or buy from a "company", but I intend to find out. I have been back several times since. read more

This place is great! We wish they had one where we lived because it's so great. The value is excellent. We always get the cookout box. The shakes are amazing. The hot dogs grilled and delicious. The grilled chicken is so tasty. read more

Had the worst experience here. Couldn't get my order right for nothing. Asked for ketchup, slaw, chili and cheese left off the cheese and the ketchup. Ended up with onions that i didn't ask for as well as mustard and paid almost 2.00 if not that for items I never received. Very upset at this will never come back here ever again. Thanks a lot for your bad service. read more

One of the best Cookout establishments in Charlotte! Their char grill chicken sandwhich, cheddar style, will make you a loyal follower. The service is always prompt and I never encountered a rude employee. If you've never had Cookout, then is the place to go! read more

I eat at this Cookout quite a bit since I work nearby. I have usually had okay experiences. I went on New Years Eve night and it was very busy. The lady on the speaker asked for my order and I gave it to her. She didn't respond. 10 minutes go by with no response. I say Hello several times too. Eventually I pull away because I've waited so long. It turns out no one was even at that cash register/ window any more. It would have been nice to know this before I wasted my lunch break waiting on Cookout. read more