This review is for the Brattin Drive site in Garner, but I have eaten at Cook Outs in Dunn, Fuquay and several in Raleigh and my dining experience has been the same at all of them. I have never had a bad experience or even a mildly botched order - which has NEVER happened to me at any other chain restaurant, and that's anazing to me!!! The food is delicious and it's always fresh and hot. The combo order is a great deal and gives you an impressive amount of food (your burger or dogs, plus a choice of two very filling sides), especially when you consider the budget price! I usually get the quarter-pound burger or two hotdogs, and am so filled up that I can save my sides (usually a corn dog and hushpuppies) for lunch the next day! They offer a large selection of delicious milkshakes (about 30, last time I counted) custom-mixed for you with real ice cream - none if that milk-ice swill some of the bigger Shall Not Be Named burger chains. My husband and I try different flavors each visit, and they're all yummy. My favorites are Peach Cobbler, Banana Pudding, Cherry Cheesecake and Cappucino. Try one - it's a drink and a dessert. Again, I have gotten the same delicious quality and excellent customer service at each and every location, so this is a really well-run business. Check them out and happy eating. read more

Not for me but Everything looked good at first. It was late and I was hungry. Mannnn my stomach was tore up the next day and it's not very sensitive. Probably not good quality of course. At least I can say I tried it before. It's some straight after the food. read more

Cook Out - Burgers Near Me - Garner, North Carolina

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My day was terrible, I got divorced because my wife was cheating on me with my best friend and all I wanted was a vanilla milkshake and they made me throw 4 dollars down the drain for a banana milkshake that I didn't even ask for. Ps a stray cat peed on my leg and scratched me pretty good. read more

Tried to place an order, young man kept repeating what I said and would change it every time. Acted like he had a dunce cap on, so I backed up and left. You need better workers. I'd give this zero stars if I was allowed. read more

Talked with "Corporate" and it was a waste of time. You don't really talk to someone that can answer questions. Oh, and a single burger and a double patty burger are the EXACT same weight. Both are 1/4 lb. A normal human would expect that a double would provide more meat. NOPE! The lame attempt to make it seem corporate really cares is nothing more than a bot looking at reviews and responding in a "caring way". Don't fall for it. Total waste of time and dial tone. read more

Cook Out - This is the most sorry excuse for a double meat hamburger in the world! - Burgers Near Me - Garner, North Carolina

Well I believe customer service and cook can definitely be improved . I went there not even 2 days ago asked for 2 bacon wraps and French Fries with an extra fries gut to the window to pay no greeting no hello just mean face then tge bacon wrap had one little piece of lettuce in it . They need to do better read more

Stopped by August 7 for lunch with my son. I got a double burger fries and Pepsi. Burger looked like it was served on a dinner roll. They should rename it Screaming gut burger, later that night i was in severe pain. Stay away read more

This one depends on your taste. The service was pretty good and it was very clean. The BBQ plate was decently a 5/10

absolutely love it! great service, even better good! can't beat it. i suggest having the trays with a milkshake, smacks. haven't had any problems with my food yet, so why stop! read more

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I like the Cook-Out concept. No wasted time or energy on a dining room or even on more than a bench or two. Just a double-drive through window and a focus on burgers, hot dogs and shakes. So that's what we did - we drove through, got three shakes (banana, banana fudge and blueberry cheesecake) for the road. Excellent flavor and texture, good amount of "stuff" in there. Tip - blueberry cheesecake is not easy to drink with a straw. lol. read more

Cook Out - Cookout in Clayton/Garner - Burgers Near Me - Garner, North Carolina

Nicole needs a raise she was so sweet. Sweetest person at cook out! I never have a problem at this location. Always gets my order right!

Horrible experience. Was so disgusted by the drive thru employee that I had to leave. Every word that came out of her mouth was rude and plain unprofessional. For almost a decade I've ordered my burger a certain way and the way this employee told me to order differently was disgustingly unprofessional. I understand things change and sometimes we need to learn a new menu or in this case order a different way. The problem here wasn't that I was told to order a different way, it was the way I was told to order a different way. Please train your workers better so they can serve the customers better. (For management) If it helps to know who it was, I went on Feb 22nd at around 9:30pm and went to the outer most order station. read more

The service was FAR from decent. The food looked atrocious and the servers messed up our orders in multiple different ways. You wouldn't think asking for three cheeseburgers would be much to ask but apparently it was because when we got our order there were only two burgers with not even the right ingredients on them and a small side of fries. NOT TO MENTION THEIR BATHROOMS. They were absolutely disgusting, there were nasty stains on the toilets and they didn't even flush, along with in the men's restroom you couldn't even wash your hands because the sink was ripped off the wall. The ONLY reason I'm giving this place one star is because their fries and cheese curds were bussin bussin fr. read more

We were passing through town and ordered two trays, one corn dog and one chicken nugget. When I received my order I was only given 5 chicken nuggets when the tray comes with 10. The service was fine but we felt rushed to order. I am extremely upset and disappointed. read more

This is the worst drive thru set up EVER! The drive thru lanes should be on BOTH sides of the building! And they are slowwwwwww! Omg in line for over 20 mins!! I will NOT EVER GO BACK read more

We pulled up around 7pm, we were immediately acknowledged and ordered. Our drinks (2 shakes and a lemonade) were handed to us within like 1 minute. The shakes were delicious! We ordered 2 regular trays and 1 jr. The double burger in our tray was phenomenal! The lettuce was crisp and fresh, it was hot meaty cheesey goodness! The hush puppies were crunchy and tasty. The fries hot and fresh. We love this cookout and have had amazing service every time we've come. I checked all the reviews before going and it seems to be mostly people who don't know how cookout works or think the workers should be never have feelings or make mistakes lol. Foods great, the workers are working hard in there to make tasty food, idc if they're bubbly and fake nice to me. read more

i waited 20 minutes in line maybe more to get to the window and the lady tells me she can't do Apple Pay at the drive thru window directly next to the walk in window. my foods ready they won't take my payment that's the only option I have to pay at the moment, they insist I park my car and get out an pay at window . I have a broken nose and two black eyes and this lady was trying to make me get out of my car to go pay . I didn't get to have dinner before a long night shift and the manager did nothing . I will never return to this location ever again. They are verry inconsiderate about the whole situation. And made my night 1000% worse . plus when I did eat there before they always gave me not fresh fry's so I was already iffy abt it, I wasted so much time just trying to take care of myself bc I haven't eaten in days and this is the experience they gave me. read more

So try to order Asked to speak up Repeat first part of order, then told to hang on, repeat first part of order, asked about two sides, then told we are out of chicken quesadillas..... so out of chicken? Out of cheese? Tortillas?... Maybe do like every one else and post a sign of what you are out of Always 50/50 for good service at this location read more

I pulled into the drive thru at 1:40 to place an order the young man told me they were "finna close". I asked him don't y'all close at 2am he said yes but all we are serving is drinks. I found this to be very lazy and unprofessional I would've understood if I came there at 1:59 trying to order but I came with atleast 20 mins till close to order and they denied me. Completely unnecessary. read more

Food was hot & fresh. Service was short and kinda rude. There was no indoor seating available at the time we went. So I cannot comment on ambience. After trying two other area cookouts that were closed this was our last resort. Thankfully the drive-thru was still open because we were starving after arriving home from a late flight at RDU. read more

Terrible service. 30 minutes in line, no exaggeration. Then 2 items were missing. They have 2 lines. The other line was moving along. At least 6 cars went through while we waited for someone to come over the speaker to order. We really wanted to leave but once you're in line, you're stuck. The food was good but avoid this location. read more

We typically love Cookout for their shakes, but our last experience was disgusting; considering the current COVID-19 pandemic. First, the staff are packed into a small space, no one was wearing masks or gloves, and the girl that gave us our order kept touching her face, eyes, and mouth. This place really needs to step up their game and we will not return until new health polices are put into place read more

Where do I start. they were out of everything from cheese bites to mustard to quesadillas to onion rings. I somehow got charged $15 for two trays. they also didn't even have cookout sauce end it is very clear that the straws are way too small and not standard cookout straws, and the buns on these burgers are very unfamiliar as well. read more

Check your order!!!! Out of the past 5 times we have been to this location they have forgotten something or screwed up our order 4 times. Most recently, they somehow forgot 20 nuggets and could not provide a drink carrier for 5 drinks. Oh wait, they forgot a drink too, so make that 4 drinks. Go to the location in Fuquay-Varina, because they actually get it right! read more

I am a huge fan of their chicken nuggets and milkshakes. As with everything now, they did go up on the prices of the cook-out trays a tad, and I really hate that they charge for every single ingredient you put on your burger (well almost everyone). This particular trip my daughter wanted Cook-out and opted not to order anything. They do seem to rush you at times when you are placing your order, or asking for my time to decide, and I wish they wouldn't do that. It really annoys me! My daughter stated the food was average, nothing to get too excited about. But she was excited with all the fresh hush-puppies they gave her! lol Good food, reasonable prices, and fair customer service. read more

LONGEST WAIT EVER! Just go to chick fil a even if it's out of the way, the commute and ordering food is a shorter wait than the line at this cook out! We were in line for 30 minutes and given Mediocre food from folks who took their sweet time. Everyone ordering food, either in at the pick up window or in the drive thru was miserable and looking at each other as if everyone was ready for a fight. Don't make people wait in the heat y'all! read more

We stopped at this location (102 Bratton Dr) last Saturday and there is no where to sit inside or outside this location. It has a large area on the inside, but no seating at all just empty space. I called the corporate number and the representative informed me that it is a double drive thru. This is a horrible idea and I think Cook Out food and shakes are great, but not good enough to eat in your car or sit on the ground. Do not eat here until there is seating or it goes out of business. read more

I lived in North Carolina for the summer a few years ago and this place was a great spot to hit up. First I LOVE Cheerwine, and any place that has it is a friend of mine. I had the Cook Out Tray, I got it with a burger came with two sides or doubled up and a drink. Under $5. They have great burgers and this time I tried the cheese fries for the first time and they were great too.. Why not go hard when you want some food sometimes?? I wish they had these in Texas.... maybe one day???? ;) read more

Cook Out - Burgers Near Me - Garner, North Carolina

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They always have pretty fast service here and the food comes out fairly fresh. My only complaint would be the fries being old every once in a while. Would be nice not to have to throw away my fries after going out of my way to wait in line for so long for my food. read more

The absolute slowest cookout I've ever ever seen. Been eating at a lot of different cookouts over my whole life and never seen anything go so Slow in my life. It's fast food. I did not come here because I wanted to wait 30 mins for food. read more

Got food poisoning from garner, NC location. Went at 1am last night. Woke up to pounding headaches, light sensitivity, uncontrollable vomit, and diarrhea. Have been bedridden all day. I'm out of work now because of this. read more

The service here is always fast and friendly, and the food is prepared fresh and tasty, what more can you ask for?! read more

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I ordered 2 plain burger for my dog and they kept repeating double cheeseburger with bacon I said nothing on the burger for my dog finally went through I thought anyway then I ordered a double cheeseburger with bacon extra lettuce that's all they repeated back you want the tray I said no just the burger again they said the tray I said no just the burger and again they repeated we thought you said the tray with double fries and double burger again I said no just the burger and again they said did you order the tray. They pissed me off so bad I left there so rude they started laughing as I was leaving it was a game what kind of people do stuff like this what's wrong you. That was all very wrong and rude read more

For the type of food you get, the speed at which they serve it to you , and the surprisingly excellent quantity and quality, I'm giving cookout 5-stars....all this from the convenience of your very own car. It is STRICTLY a drive-through. If you just want good fast food, then this is the place... I would recommend the burger over the chicken here as the chicken is just above average, but the burgers which you can get are super tasty, filling, and you can get it loaded to your liking...they have a bevy of toppings is quite inexpensive.t The milkshakes are ridonkulous. So many flavors and you can combo anything you want without restrictions. They have ZERO limits...which is sick! :) Yes, go JUST for the milkshakes, and if you have little kids, have them share it...they big and filling! Even older kids sometimes cant finish them. I actually am surprised to write this, but the double-burger is the best burger I've had in Clayton/Garner area....note this is NOT a sit-down place at all. I seem to like cookout more and more each time I go! read more

We can all agree that the food at Cookout is always good. The customer service is a definite hit and miss with the locations around the Triangle. I stopped by this location last night and was very much surprised. The customer service was straight up amazing! I thanked the worker over the speaker after I had placed an order for two trays. The worker here actually responded by saying "your welcome"! I'm excited about this because no other food place around this area thanks their guests. The young lady who took my payment had an actual genuine smile on her face and was very friendly. She repeated back my order after she asked how I was that evening. She asked if I needed any type of sauces for the order and replied that I needed BBQ. When I got home I checked my bags and noticed four of them. Not stingy at all! It takes about 15 minutes to get home from this location. The food was literally still hot and was the best I had ever had from any cookout. Everything was correct and perfect. The two hotdogs I had ordered my husband didn't have the appearance of a topping exorcism orgy. If I lived an hour away with a location 5 seconds away, I would still drive the extra just to receive this kind of customer service. read more

We went to cookout tonight and not only did they give our order away to someone else who brought the food back they then tried to give us that and my husband says I'm not taking that so they remade it and now we get home which my mistake we should have checked before we left but the orders wrong now read more

This place is gonna be the death of me. So many options and they're all so good for just 5 bucks. Ive tried almost everything on the menu and there isn't a loser. Nor is there anything remotely healthy. That is the trade off. It's 5 bucks but you're taking in like 1000 calories. worth it read more

I waited in line for almost 10 minutes and sat at the ordering window and no one took my order. It was not rush time at all ether. And when I pulled up to the window to pick up the food lady gave me a snarky look and turned away and pretended not to see me read more

Terrible service! 30 min in line for a shake! If I could have gotten around the cars in line and left I would have! The other line was moving quickly. Obviously the manager wasn't watching or cared about the very slow outer line. There were a lot of very "upset" customers including myself! My last visit to Cook-out! read more

I have visited this Cook Out a hand full of times and they never get the order correctly. A huge burger on the menu is a large single patty. Every time I order I get the Huge burger they give me the double patty burger. Then we tried the BBQ sandwich which if you like a wet sandwich with no flavor that's the place to get it. Go to McDonalds much better!! read more