Cancel

    Open app

    Search

    Cook Out

    3.6 (95 reviews)
    InexpensiveBurgers, Fast Food, Hot Dogs
    Open 10:30 am - 3:00 AM (Next day)

    Cook Out Photos

    COOK OUT ATMOSPHERE

    What's the vibe?
    Classy
    Moderate noise
    Good for kids
    Outdoor seating

    You might also consider

    Recommended Reviews - Cook Out

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Receipt from first order when she left off my cheeseburger.
    Aliyah A.

    I usually love cookout, the food is great and most of the time the employees are nice. I went tonight 01/25/24, at about 11:45pm. It looked like they were a little short staffed and as a service worker myself I understand being stressed. When I pulled up to the speaker someone said I'll be right with you, and I sat there waiting for 5 minutes. This part didn't bother me too much, but after ordering my first item, they asked if I'd like anything else, and I said I wanted a plain cheeseburger. At this point, I sat there for awhile in silence, then finally they came back and asked again if I'd like anything else. I said that was all and she gave me my total. When I got to the window, she was there right away with my drink and I gave her my card. When she handed me my food, I told her I was missing my cheeseburger and she got annoyed and said "well I didn't get that". This was the part that upset me. I waited patiently while what normally takes a couple minutes took 3 times the usual wait, and she got upset with me when I asked politely about my burger. I admit that I was not the nicest with my response after that, I pointed out that she left halfway through taking my order right after asking me a question and it wasn't my fault she didn't tell me she missed what I said. She said "what do you want me to ring it in?" And got annoyed and closed the window when I said yes. She then charged me $4.76 for my $2 plain cheeseburger. As soon as she handed me the bag with my food she walked away from the window and didn't come back, so when I looked into my bag to see the receipt and figure out why my total was so high, I found that she didn't give me one. The girl at the window had blue braids and My receipt from the first order said that my cashiers name is Francine.

    Wash your hands after you order
    Chris M.

    Very disappointing for a place that in the past I would have rated 4 or even 5*. I've been a huge Cook Out fan since my youth in North Carolina... unfortunately, the southern hospitality vibe didn't transpire here today. My buddy and I were rushed to order even though there was no one behind us, the gentleman taking our order talked so fast that we didn't understand the explanations he was giving us. After sitting down and taking a deep breath I was hopeful just to enjoy a good meal but it only got worse. When I received my double cheeseburger and "double" order of cheese bites I was baffled. As seen in the picture I posted here, there was barely one side, let alone two. So I went to the front to see if they forgot to add the second part of the cheese bites. I was told that my order was correct, they only give 12bites for a double order and that "we are sorry it's not a lot of food for a side." I started to walk away but then realized that this was not acceptable due to how small the bites were (the smallest was about the size of a pea). When talking to a manger all I got was "I'm sorry" and this is the standard of how to serve cheese bites according to upper management. There was no offer to better the situation, for different sides, and I really felt she was just rushing me off. The food was subpar and the small amount of cheese bites I did have were great dipped in some ranch. I really hope that this location can better meet the needs of the customers, offer alternatives, and slow down enough to help a person purchasing items to feel welcome at their establishment. As for now, I don't know if I will return back to this location for a while... pretty upsetting when a few months ago when I was there on a super busy day, the food was great, portions of the sides were not an issue, and the staff was so much more friendly.

    Junior burger with cheese bites and fries.
    Angela D.

    Fresh burgers, nice toppings including a decent tomato m, generous pickle, and fresh crisp lettuce. I had the junior with 2 sides which was more than enough. And for $6 with tax, it was a lot of food. Saw a bunch of complaints about the amount of sides. They seemed reasonable for the cost and given that most of us are not Olympic athletes needing 5000 calories a day :) Got a peanut butter banana shake. Good quality ice cream, fresh banana chunks, almost a little too big but way more reasonable than what most places give you. And only $1 up charge to add to a meal.

    onion rings in a styrofoam container
    Caroline S.

    My fiancé and I were stopping for gas on our way back to Ohio and were hungry so we decided to stop here as opposed to the usual McDonald's/Burger King. Neither of us had ever heard of this restaurant so we figured we'd give it a go. They have a double drive through which was kinda cool and made it efficient to get through, though when we were there it wasn't crowded at all. I ordered a combo: two corn dogs with cheese bites and onion rings, and my fiancé ordered one, Cajun chicken sandwich with fries. We both got drinks. I got a "huge tea" which was actually huge lol they were lying. My food was okay. The sides were a bit skimpy in portion (only 4 cheese bites and 4 onion rings). The cheese bites were good. The corn dogs were pretty standard and the onion rings really had no taste. So overall, the meal was okay, but I'm still glad we stopped and gave it a try.

    Jackie V.

    First time here. Used the drive thru. The cashier was friendly and leasing. I ordered the pork Bbq sandwich, onion rings and chicken wrap. My son ordered a burger with fries and cole slaw. A friendly cashier took my payment. I was happy until my order came out. A second male employee handed me our food in 2 small covered trays and closed the window..no napkins, no fork, no condiments. When I finally got his attention to ask for these items he looked at me like I was speaking a foreign language. How was I going to eat coleslaw without a fork? Why are napkins a special request. My Bbq sandwich didn't have any Bbq sauce on it. The onions rings were hot. My sons French fries were hot. The cole slaw was a little dry and had a grainy texture. All in all, it's just another dry thru spot with a larger list of options.

    a row of parked cars in a parking lot
    Brianna M.

    I have visited a few Cook-Out locations, and this one is always my favorite. We visited this location on the Sunday of July 4th weekend, and the drive-thru was as crowded as we expected (due to COVID, we did not want to go indoors). Our food was hot and delicious, and if I had to change anything (as Gordon Ramsey always says), my onion rings would be a bit more crispy. I always appreciate that Cook-Out is fast, affordable, customizable, and offers unique drinks and shakes. My girlfriend's watermelon shake was delicious!!! I had a Cheerwine, which stayed cold all the way to Louisville as I savored each sip. My chicken tenders were crispy and juicy and everything I wanted after a late night. I'll be back next time I roll through Richmond!!

    Great burgers.

    See all

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    I came from out of town and was extremely pleased. The prices are way low. I had the pork platter and Mexican hotdog and it was like $8.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Cheap you get what you pay for. Good fast food on the go when everything else fails. I guess that is fast food anywhere you go.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 3

    Ask the Community - Cook Out

    Review Highlights - Cook Out

    Fresh burgers, good hot dogs with a wide variety of toppings available, low prices and Cheerwine!!!

    Mentioned in 8 reviews

    Read more highlights

    You might also consider

    Cook Out - burgers - Updated September 2026

    Loading...
    Loading...
    Loading...