If you want something cute and customize for a special occasion Cookies By Design is the place to visit. Small shop with a nice selection of goodies. I love the different cookie display arrangements for you to see. It's an amazing and unique gift to give to others. No matter what the occasion they will make sure you are satisfied and get your money's worth. I'm sure it will put a smile on anyone's face to be gifted a cute bouquet of cookies. Friendly customer service. Shop and order online as well. I love that you can customize your own cookie bouquet to gift someone. Fun way to send some delicious and cute cookies to anyone for any occasion or just because. You can even add a balloon to your cookie arrangements. Definitely, will put a smile on someone's face. read more

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Showed up at 5:01pm, they locked the door the second before we tried to open the door. 4 people were working and they are supposed to close at 6pm. Lazy teen staff decided to close an hour early. I asked to buy a couple cookies, would have been in and out in less than a minute and they refused. Terribly run business, will not be going back read more

I called on a whim and received great treatment. I wanted gnome cookies. They did not have a cutter, but made one for me that was darn cute and delish! Thank you. read more

Cookies by design in Schaumburg Ill Sent delicious fresh cookies to my moms house in chgo the service was excellent read more

They have the best selections for every occasion! The cookies are gorgeous AND delicious and everyone loves them!!!! Delivery is reliable and quick!!! read more

I received a half dozen of strawberries from Shari's Berries aka CBD- In Schaumburg ... 1332 N Roselle Rd, as an Anniversary gift from friends. Once delivered, I immediately opened my berries to find them cracked, melted and looked as if they had been prepared by a 5 yr old. I immediately called custom service, thinking I would be able to get this resolved & my order replaced promptly, however, I was met with a very unprofessional woman, who over talked me, coughed loudly through the phone and basically gave me the run around & told me I needed to call someone else. Ok. .so I called the owner Adam and left a voicemail explaining my situation and requesting a call back being that his vm said "he" would return the call within 24 hours..a few hours later, the same unprofessional woman called me back stating Adam told her to call me back and basically while dominating the conversation and telling me, she dont understand how my berries were melted because she opened "a box" and they were "fine"...she then went on to state how she is going to have to "investigate" this matter and talk to the driver. By this time, I am not only baffled by the rude demeanor and lack of customer service, but now on top of that, you're low key calling me a liar like I have time to waste out of my day and nothing else better to do during my Anniversary than call her to let them know that my order was received in very poor condition. And exactly what is there to investigate? The strawberries are cracked, melted & poorly made strawberries, not a crime scene that requires an investigation, just good old fashioned empathy/apology, & offer to make it right, period. I was not asking for money back at any point, just to have the order done correctly. After sending over an email with pictures and expressing my dissatisfaction with the way this issue was being handled, I received a call at 7:30am from the same unprofessional woman, basically, again calling me a liar, stating that her boss said, "the strawberries were not melted, JUST cracked. (Really,ok). Mind you,throughout this entire process, I DID NOT receive not 1 single apology! The customer service here is RIDICULOUS and a complete JOKE. Going back and forth with customers when they're FIRST initial response should have been an apology and offering to replace my order IMMEDIATELY. Ms. Unprofessional then ask me when will I be home, bc he said he "will just replace the order anyway", as if he is doing me a favor, I informed her, I would be home today, she claps back immediately saying, "we cannot do it today, maybe tomorrow and told me I would have to call back to see what time...lol". I called back and left a message for the owner Adam, to refund my friends money. I was trying not to get them involved in this bc I did not want to come off as unappreciative, however, not only can I not eat the berries that were sent to me in their condition, I do not trust these people to prepare another order for me with their attitudes and I do not want my friends to waste their hard earned money on poor product and such a unprofessional, entitled and unappreciative company. I highly suggest you take your business where you and your money are treated with kindness, appreciated and RESPECTED not treated like a criminal. read more

Cookies By Design - Cracked, melted and poorly designed strawberries. - Flowers & Gifts Near Me - Schaumburg, Illinois

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I ordered a fruit bouquet from 1800-flowers and this location was the local shop that made my order. What I received was kale, sparsely decorated with orange slices, two strawberries, and a heart shaped pineapple, maybe a couple pieces of melon. What I paid $75 was for a full bouquet of of fruit with many pieces dipped in chocolate. Don't go to this place, seems like a bunch of amateurs working there. read more

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I ordered a cookie basket to be delivered to my husband's school - he is a teacher- to surprise him for his birthday (Today, Feb 13th). I received a voicemail last night (The 12th) that because of the "high demand due to Valentine's Day we are not delivering to schools today or tomorrow"..... So if he worked in an office building or a hotel it would be different? How stupid. Was willing to pay $75 for cookies and a balloon to these people and they call the night before giving me the most ridiculous excuse. My favorite question was "Can we deliver it on Friday?" No, lady. His birthday is today. I'm supposed to receive my "call back soon to arrange my refund" Cookies may be alright, but will never trust this place for an order again. read more

If you are looking for a plain ole cookie, go next door to the sandwich place. BUT if you are looking for an artistic treat for the special someone, this is well worth a visit. Overall, I think this is a nice alternative to flowers. You could even get a giant arrangement of cookies for a birthday too! I ordered a cookie on a stick for $6.50 (as I said not cheap). The nice young lady on staff wrote a message on the cookie and then placed it in the freezer for a few minutes to let it set. She didn't want me ruining the icing! As for taste...it was divine! The cookie literally melts in your mouth. I could taste every ounce of butter and loved each one. You can diet another time - these cookies are all about indulgence. read more

Cookies By Design - Delicious edible bouquets! - Flowers & Gifts Near Me - Schaumburg, Illinois

I came to this location to place an order for cookies for an upcoming event. I worked with a lady named Jennifer and I have to say, she was the absolute BEST. She was so helpful and easy to work with, she walked through all the details with me, also worked with me to ensure I get exactly what I'm looking for. She even gave me a free cookie at the end - so sweet! I will recommend this place to everyone I know who is looking for cookie favors or other treats for their events, solely for the fact that Jennifer was so great to work with. I'm still waiting on my order for this weekend so I can say much about the cookies just yet but I will say the one she gave me to try was delicious! read more

Have been going to Schaumburg Cookies by Design for many years, since this location opened and always so pleased with their cookie designs . I highly recommend this business. read more

5/2021 Needed just by some cookies, etc. to send to a granddaughter. Not something they could deliver for us. The store was small, but still had what we needed. The associate there was very polite and helpful. She even found some special cookies for us in the back. She then found a neat box for us to purchase. All in all, the experience was great. In the future, we now know where we can go to get some special cookies even if they aren't being delivered. The family loved the cookies we sent. So it was a very positive experience! read more

Ordered a cookie bouquet to be delivered via Grubhub, and Cookies by Design canceled it without any explanation. I guess they don't need the business. read more

Fabulous Halloween bouquet! The cookies were much larger than I expected and the kids loved it. The only little glitch in the order is that I was not advised when the bouquet was delivered. read more

My daughters 12th birthday cookie cake looks amazing! Thank you SO much Stacey and staff! She loves it! I know it will be a hit for her party tomorrow! read more

Cookies By Design - Flowers & Gifts Near Me - Schaumburg, Illinois

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I received a cookie from here for my birthday. they are outstanding!! The cookie was soft and full of flavor. you can get any design on them, my friend got an anchor on mine since that was the party theme. I will be using them next time I order cookies for an event. read more

Cookies By Design - Anchor birthday cookie - Flowers & Gifts Near Me - Schaumburg, Illinois

Best cookie design shop ever! I love the Great customer service that Stacey and her team provides! I can always feel comfortable in placing my order over the phone or email, and I tell you she knows exactly how to make your vision come to life through her cookies! The cookies are always beautiful and they taste just as delicious as they look!!! Thank you for always making my orders so beautiful, prompt, timely fashion an EXCELLENT, EXCELLENT, customer service!!!A+ Business read more

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Worst Sherries Berries ever. Old moldy strawberries that were not edible. Oh yeah supposed to be delivered on the 5th not the 6th. Certainly won't ever order Sherries Berries again cause they don't care and if that's the quality Cookies By Design goes by I would never by anything from them! read more

This was a hidden place that I found coincidentally as I was just in the area. The prices are def reasonable and the cookies are so perfect. However, one thing I would say I didn't like.... more so I hope that this doesn't happen to all or most of their customers. I was there today and I picked up a cookie and had the girl write something for me as this was for my bridesmaid. She actually just left the bare cookie on the counter as she was going to the kitchen to get a box.... I said oh excuse me, do you mind not putting the cookie just bare on the counter? She said "why? Our counters are clean." Then proceeded to go get the box. She actually messed up the writing on the first cookie so she wrote another one for me... so I just didn't say anything more about it. I personally think that no matter how "clean" your REGISTER counter may be, I think that it shouldn't be left bare on the counter like that. That's just my opinion. It was upsetting that she didn't apologize or let alone offer me a better deal that the store was having. I saw that after the purchase and said oh shoot I could've gotten that deal, it's better right? She said yeah but too late now. Therefore I'm giving this a 3 star, otherwise I think my first experience would've been better. I love cookies and I felt like I was in heaven but not after that experience. read more

How can you send me fruit if you are cookies only. That was the worst fruit I have ever received. When I called you you promised to replace on Tuesday. No one showed. Called you again late Tuesday and you said he would be there. Has never showedand by now realized I was getting the run around. I am in the process of checking out the BBB in your area as my son put out a large amt of money. read more

I placed an order thru 1-800-Flowers.com and this is the company they used. I am extremely unhappy due to the fact that I placed a Mothers Day order (Chocolate Covered Strawberries) yesterday @ 5:30AM Tucson, AZ time and was supposed to have been delivered same day. I was told the delivery would be between 9am and 8PM. The delivery was not delivered as promised and had to wait till today for them to be delivered. That was what i did not pay for. I was told Same Day delivery. 1-800-Flowers.com customer service tried to call this facility last night but was unavailable to reach. I will not use this company again to make future purchases. I will go ahead and use Sherries Berries. I had no problems with them at all. I figured i would try someone new and this is what i get. The sad part of it all is that I had to pay over 20.00 just in shipping and was promised same day. read more

I ordered a cookie bouquet from this store for my granddaughter's dance recital. The basket was a gift because I was unable to attend the recital. The basket was supposed to contain some cookie dancing bears and ballet shoes. It arrived with bear missing a head. I was sent a survey from this company shortly after my order was sent and at that time I informed them the order arrived damaged and expressed my disappointment at paying over $60 for damaged goods. I immediately received an auto response stating they wanted to "make things right" and they "would be in touch soon." They have not reached out to me at all. Terrible customer service. Will not do business with them again. I'm giving one star because my daughter said the cookies tasted good. read more

Cookies always taste amazing and are decorated beautifully. I have never been disappointed

I love cookies by design. Sent some to my friend for her 50th! They turned out beautiful, and as usual, tasted great! It's a great gift to share with the entire family. She was very pleased. I just wish it wasn't so expensive. read more

Ordered cookies for my wife's birthday only to have their driver and customer service turn a happy day into a frustrating and stressful day. Would recommend that you find another gift then go through what we did. Seems they say their driver pulled up to our house and was scared of the dog so the driver would not deliver. WOW... so we have a golden retriever who everyone knows is one of the friendliest dogs around and by the way the dog was behind a gate and couldn't get out if she tried. So we are told they would now deliver tomorrow, a day late with day old cookies. That there was no way to deliver today. Well lets see.. the store is 13 miles form our house and they could not redeliver? Asked to talk to the owner and was told he would call me back but guess what... NEVER DID.. So my wife was mad as it ruined her day and I got mad because some driver chose to not deliver something I had planned on her receiving on Monday and no call from the owner. One thing I learned in my business a long time ago was if a customer has an issue figure out how to resolve it to their satisfaction and ALWAYS talk to them ASAP. I ensure 24/7 I can be contacted as without happy customers I have no business. Guess maybe if the store goes out of business their unfriendly customer service people and the owner may figure it out. I am shocked at how fast the lady offered to just cancel the order and give a refund verses solving the issues and finding a way to get the cookies delivered as per my expectations when I ordered them. I would STRONGLY suggest you find another company to purchase from so you don't end up with a frustrating experience like we did. So much for my wife having a great birthday. read more

I wasn't sure how deliveries work, when/if they deliver to a house and no one is home. So, I called & left a voice message, and sent an e-mail, sharing my concern. Cookies by Design in Schaumburg, returned my e-mail so nicely and professionally, and when they dropped the cookies off, they called to confirm time of delivery. I was so reassured, and everything turned out just fine. I am so thankful for the wonderful customer service! read more

I have loved these cookies for years. They have never disappointed me, but last Thursday, they surpassed my expectations. My daughter had just given birth and I stopped there last minute to grab some cookies. The gentleman behind the counter found little boy cookies, a pretty box and balloon and got me all set up in less than ten minutes. He was wonderful! Thanks Cookies By Design. read more

These cookies are so delicious, I absolutely love them! We made a tradition to order cookies on sticks to welcome our family when they visit from overseas. We also get them as gifts for special occasions and people always have great things to say. No need to change a thing! read more

Nice selection of products available for same-day delivery! I've ordered from Cookies by Design before and have always been very pleased with their quality, design, and delivery! read more

I ordered cookies to be delivered to my husband for Valentine's Day. It is now 3:30pm, and he leaves at 4pm, and there's no sign of the delivery at all. After calling customer service twice, all I was told was: "it's on the truck. If they go to deliver it and he has left for the day, someone will sign for it and it will stay at his job." I spent over $50 PLUS a delivery fee for this gift. I understand you are busy, but I have not been offered any kind of refund or anything for the fact that my order still isn't at it's destination. This company has no tracking system to track your order, nor does it say that deliveries to businesses are only between certain hours. The call center agent wasn't able to confirm for me if they would even be able to re-route my order to my home (less than 10 minutes away). I AM SO DISAPPOINTED!!!!!!!!!!!!! I will NEVER EVER EVER EVER order from Cookies by Design again... and, I'm telling every person I know not to as well. read more

Easy to order and customize, good value, reliable service and delivery.

Just look at the pictures not only are the cookies beautiful they are also so delicious. They were so kind to put together a gorgeous bouquet of 20 for my nieces 6th birthday at the very last minute. It was the hit of the party. I can't wait to send another. I don't think I can wait for a holiday or birthday. Maybe a happy Wednesday bouquet :). read more

The bouquet arrived exactly as I had ordered it. The cookies were beautifully decorated and tasted great according to the recipient. I also appreciate that the empty spaces were filled in with colorful tissue so that the bouquet looked nice and full. I also was extremely satisfied with the customer service. I had an issue with my original form of payment. I found it very easy to rectify with the associate. When there was an error with the amount charged to my card, I contacted customer service and it was resolved the next day. I was very impressed. read more

Never will I order from this company again!! I called and also let the manager know that I needed my cookies delivered to a business by 4pm and was told that they cannot get ahold of there drivers and an associate told me a manager would call me back.... this was at 9am!! At 12pm I again had to call since no one would call me back and was told that a manager would call me back....I restated that my boyfriend had to leave work by 4pm and again was told that someone would call me back. At 3.30pm I had to call again and I waited for someone to come to the phone only to tell me once again they can't reach there drivers.... what kind of company is this??? That you can't reach your drivers in all this time!! At 4pm I had to tell my boyfriend about the surprise because he was leaving work.... totally ruined the surprise... he was stuck at work till 5pm because they delivered the cookies at 4.55pm. I asked for a refund at 3.30 if they didn't arrive by 4pm but got dead silence on the other end. Thanks to this company we missed our dinner reservation and had to wait 3 hours to get a table. I have ordered before but will never again order from them... my Valentines Day was ruined!!! Management should be ashamed for not even calling a customer back in all those hours. read more