If you want a shop that is knowledgeable and actually cares about the community, this is it. Jason…read morediagnosed my Tahoe over the phone and had it fixed before my lunch break. Fair pricing and top-tier service. I can't thank them enough for helping me out of a bind first thing in the morning!

Hands down the most honest mechanic around! We had to have…read moreseveral visits to narrow down the issue and he did not overcharge for the multiple visits, Jason is one of the good guys! Glad to find the mechanic my family will use from now on!!

This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

Rich is great! he's always very friendly and courteous and helps me without an appointment most…read moretimes. He's very reliable and reasonable, and he stands behind his work 100%. He has been my mechanic for three years and I would recommend him highly.

I needed them to replace my radiator in my 2000 Honda Accord and everything went well and easy…read more That's always positive when things go easy and smooth. The price was reasonable and the service took the amount of time expected. I'll be back for more service work on my other old car.

Nothing but a crooked auto mech Avery Johnson I took my van in for service to replace fuel pump and…read moresending unit. Mr. Avery stole my original O.E.M. large gas tank and replace it with a used small 12 gallon fuel tank along with used fuel pump and sending unit He loves to take used parts cleans them paints them and charges customers full prize for new or rebuild. Some times they are the same part from your vehicle. Total bill over $700.00 Mr. Avery gots a criminal record as long as his arm. A complaint was filed with the Office of Arizona Attorney General against Mr. Avery.

Avery is a great technician. I met him several years ago, when he figured out why my break lights…read moreshorted out from time to time. It was difficult to find, because the short was cause by additional oil and fuel filters, which I installed under my 2002 Chevy Express van on driver side, and one of the screws went through the floor under the carpet close to the brake wiring and after some time, when I stepped on it enough of time, it shorted and it happened randomly from time to time. After that he did several other repairs on my van and also helped my friends and colleagues. He is very smart and very thorough and he never gives up.

While visiting friends in Prescott, we took our Audi A6 to Twin Lakes Auto to have the rear brakes…read morechecked because they were making noise. Josh and Jen were amazing. Not only did they find our brakes were fine but found the cause of the noise. It turns out we had a screwdrive kick up from the road and was scaping the inside of the wheel. Josh said he had seen a lot of things but never this before. We were treated so well. I would highly recommend you take your vehicle to Twin Lakes Auto if you need any automotive service. They are such great people and will treat you fairly and provide such value to their clients. Can't say enough good things about Twin Lakes Auto Service

Josh knows what he's doing. Twin Lakes is an honest and…read morefair automotive service company: Good value. They handle simple things like oil changes & lub jobs as well as major components replacement. I'm having my steering gear replaced next week. I trust Twin Lakes Auto Service and you will too. Twin Lakes is very busy so make an appointment. Tib Thibedeau

Took the Eldorado to your preferred auto body shop, owls, the day after the incident. He said no…read moreestimate needed his words" I'll just work it out with John". Thanks John for crediting the Escalade work- except for the estimate charge. Charge me for an estimate. Then refuse to do the work. What good is the estimate. I only wish it hadn't taken you three months. I could have really used that $2600 during the holidays. That must have been a hell of a three months vacation.

No ripoffs just quality assessment And work. Courteous and…read morefriendly service writers.

It's a sweet deal when you find a mechanic that's honest, friendly and fair priced. Kevin has done…read moreseveral jobs for me and I'm so happy with his service. He communicates well and provides photos of work in progress- full transparency! He goes above and beyond, and I really love supporting a family owned business. I highly recommend!

I first went to KB's Automotive because the mechanic I was going to was scheduled out for over a…read moreweek. Being a retired widow, with one car, that was impossible for me. I found KB's and they scheduled me for the next day. They are, very knowledgeable and fair priced. My last experience: My car died at Sunset Point Rest Stop on I-17, after a few days in Scottsdale. I called AAA and got a tow to KB's. On arrival and after the unloading of my car from the tow truck, Mrs. KB offered to unload my packed vehicle and took me, my luggage and my dog right to my door, and proceeded to help me unload my belongings. My car was ready the NEXT DAY! The issue, rodents chewing on wiring while parked in Scottsdale. Kevin will do all possible to accommodate you with knowledge, fair prices and going "the extra mile." Lynda B - Prescott, AZ

After giving Rick some details of our truck's issues he asked some questions and was ready with…read moreparts (but just used the ones that were actually needed). But wait, there's more.....the mechanic did an inspection and found a couple of corroded areas to make sure our problem really was fixed! Suggested a few things that we should do later but NO PRESSURE to do them immediately!!

Rick has ALL the answers , drive line bearing ? Quick seal change and refill the air-conditioning ?…read moreWe're way past oil changes . Thank you guys for always helping me out! Great work !