Came in with my 2016 370 z and I messed up the transmission to the limit, Mike was super helpful…read moreand helped me with an expensive job! I totally recommend this shop... my car difficulty is 5/5 and these guys handled it with ease. Super affordable as long as mikes there. 5 starts easy

I had an awful experience with this shop and would not recommend them to anyone. I brought my car…read morein to have the transmission rebuilt. The owner called me and said it was the worst possible scenario and would cost the highest price they charge. I trusted them and paid the full amount, hoping to have a reliable car again. The car drove once and then wouldn't start. When I called to report the issue, they immediately tried to blame me--saying it must have been something I did. It turned out the computer programming (which they outsourced to another company across the street) was done incorrectly. I had to pay out of pocket to tow my car back to them, and the owner refused to reimburse me, arguing with me the entire time. They kept my car for another full week. When I finally picked it up, it started--but the A/C no longer worked, even though it was working perfectly before. When I called, the owner dismissed it and said it was just a "coincidence" that it went out at the same time. Every time I brought up a concern, he backpedaled to avoid responsibility. Later, a mechanic inspected the A/C and said it looked like parts were broken--right around where they would have installed the battery. On top of that, the incorrect programming kept frying my battery, and I had to buy two replacements. When I got my car back the second time, the brackets for the battery weren't even reinstalled--they were just left on the floor of the car. The final straw was when I noticed greasy, oily handprints all over the inside roof and visor above the driver seat. When I called to ask about it, the owner responded sarcastically with: "You're upset about a little dirt inside the car?" He was incredibly rude, did poor-quality work, broke things, and refused to take accountability for any of it. To this day--five months later--my car still isn't fully repaired. It continues to have issues, but I'm too afraid to bring it back to them even though I have a warranty through their shop. That's how little trust I have in them now. I ended up having to take out a second loan and buy a new car because I had already paid everything I had to fix this one--and they left me with an unreliable mess. This place caused more damage than repair and has zero professionalism or integrity. Avoid them at all costs.

This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

Finally a mechanic you can trust! Very competent and good…read morepricing. Owner Anthony friendly, helpful and communicative. Discovered through customer recommendations. Will not take my Mercedes and Toyota anywhere else.

I made an appointment for 8:00 a.m. 4 days ago I left my car there for 4 hours they didn't get…read moreanything done then they made excuses about why they didn't get anything done when I posted a review the owner Anthony lefta message on my machine that told me never to come back he would never take me again who would even think of going to a place that made you walk around town for 4 hours, when the man said it was going to take 2 hours.

Rich is great! he's always very friendly and courteous and helps me without an appointment most…read moretimes. He's very reliable and reasonable, and he stands behind his work 100%. He has been my mechanic for three years and I would recommend him highly.

I needed them to replace my radiator in my 2000 Honda Accord and everything went well and easy…read more That's always positive when things go easy and smooth. The price was reasonable and the service took the amount of time expected. I'll be back for more service work on my other old car.

Prescott Valley Transmission is an excellent place of business. I just had them work on my car and…read morethey were absolutely fantastic. No complaints at all. Their customer service is by far the best. The office is clean, the employees are friendly and knowledgeable. I felt very confident with the work done on my car. I highly recommend them to anyone.

When I tell you this place saved my life I mean it. My finance and I were on our way to Sedona from…read moreCalifornia when my Jeep broke down due to the transmission being done. We were miles away from home in the middle of the road and had to tow my car to the nearest transmission place, and thankfully it was this one. They didn't have appointments available but they still squeezed me in and where able to give me an answer the next day and by the end of the week the parts to my car where ordered and by the following week we were back in AZ picking up my jeep. Everyone was extremely kind to us and made sure we felt safe and in good hands. Honestly if my car ever has problems again I'm running straight back to PV to get it looked at because that's how amazing and good they were LOL. I would recommend this place to anyone, everyone here is very knowledgeable and helpful !

I have no words but 10 stars! I have never been treated so kindly, the customer service was better…read morethan a 5 star resort. My truck, Ford F150, has been having issues and I have not been able to take care of it in a one stop shop until I found Bob's Complete Auto Repair in Chino Valley. Thank you Bob and the ladies that went above and beyond.

I have been going to BOB's C.A.R for service on both of our vehicles. I would rate them 10 Stars…read more They are honest, pleasant to work with and have a team of mechanics you can trust. I recently called because our car battery died, and I was having someone come to jump it. When I called Cristiana was so very accommodating and fit me into their schedule. . They had the new battery installed and ready to go in an hour. This team of professionals are the best! I highly recommend them for your car's needs.

These guys are awesome. I was working on Prescott Valley last week when my brakes final went metal…read moreto metal. We reached out and they were able to get us in same day. We were given a reasonable quote to do all four brake and rotor sets but when the rears were inspected, they showed me and said there was no need to do the rears as they were in good shape. They knocked out the front quickly and got me back in the road to the valley. Friendly, honest, reliable. That's hard to find in an auto shop these days. I'd recommend this shop to anyone.

I've been driving past Southwest Auto Clinic for a couple of years now, and don't know why we…read morehaven't taken our cars there for maintenance and repairs. I called them this morning due to a very loud screeching noise that was coming from my front brakes. I was told to stop by this afternoon, which I did. Of course when I got there, the noise had stopped. Isn't that the way it always happens?! When I arrived, Jonathan greeted me outside, he listened to what the issue was and promptly pulled my vehicle in and put it on the lift. It was discovered that I picked up a rock that got caught in the rotor, resulting in the awful noise. No damage was done, fortunately. I can not tell you how much I appreciated the honesty. He charged me a more than fair rate for the diagnosis....nothing. I certainly wasn't expecting that. This is beyond amazing customer service. Since I was there, I decided to ask about getting a quote on a service another establishment told me that I needed to get done asap, which was quite costly and I wanted to get other quotes before committing. Well, he looked at the issue, did a test and it was determined that what I was told was not even needed (replacement of rear leaking struts). There was nothing leaking and it passed the "bounce test" with flying colors. Jonathan told me he wouldn't even quote it because it wasn't necessary work. Thank you Southwest Auto Clinic for your honesty. You have without a doubt earned out business. (the shop is super clean, comfortable inside waiting area, friendly employees).

My Daughter took our Chevy Blazer into them because we couldn't get our Chevy Blazer started! After…read moreit was a determined that the Fuel Pump was the culprit they replaced it. My Daughter needed a ride home and they gave her a ride. Then they called and sent someone to pick my Daughter up and take her back to Brian's because the car was fixed. We live in Prescott and I will only use Brian's for any future repairs !!! Plus their prices are so reasonable. We thank God for Brian's and their Staff!!! My Daughter is Desiree Wilson.

Horrible experience start to finish. Took pur car in for suspension evaluation after the…read moredealership quoted us for an entire front and rear suspension replacement. They told us, great news the back has no issues, you just need the front redone sweet we get that scheduled, after completion I thought it was wierd all we got was a receipt, no diag notes or mechanic check sheet. fine, go home, its still clinking when we drive. ok take it back in thinking they need to fix something, nope they now tell us the back needs full replacement, another over a thousand dollar quote. They thought they could get us in for half then make us pay double when we find out the whole thing did need replacement. I go in to ask for mechanic notes on all the visits and was told they dont have them. when I pushed she states we do have them but they are only available upon request, at which point I remind her I just requested them. I was told to pick them up from their second location the next day. ok fine. I show up to pick them up and the lady acts like she has no idea what im talking about. once I explain she then makes it clear she is fully aware of the conversation the day before (as i knew she was because i was in front of the other employee while she called this one) She then says she will not be giving me anything and will be calling the cops if I do not leave. Their notes incriminate themselves and we will be pursuing this. They are dirty crooked bullies. Buyer beware do not take your vehicle here they are shady. I have canceled my card used there and got a new number for it because I dont trust them with my Financials. ​