I rent my townhouse through Locations Property Management, Inc., and was recently informed that the AC unit in the master bedroom had stopped working. Locations contacted Cool Living LLC for repairs. Cool Living came by and, after just 10 minutes, said the unit needed to be completely replaced. I was charged $235.60 for that brief visit, and then given a replacement estimate of $2,303.66. That seemed extremely high, so I did some research and contacted other companies myself. One reputable company quoted me $1,100 for the same scope of work--using a comparable LG 12,000 BTU (LW1222IVSM) unit. That's a huge price difference, and it raises serious questions about Cool Living's pricing practices. Always get a second opinion before agreeing to any work with them. read more

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Researched Cool Living LLC by using AI which culled my search based on various factors, ratings, customer service, reliability and knowledgeable. Cool Living LLC hit on all! They are professional, reliable and when the tech showed up he explained everything in detail and discovered not only the issue with our unit, he also assisted my spouse and confirmed that our parts were warranted! Jacob the tech who came to install our parts was on time, courteous and knew his craft! Mahalo nui Cool Living LLC, look forward in continued business with your company! read more

Awesome local company. Francis was up and up as a salesperson, gave his advice on wat kind of unit and size for each room. He and his workers was very professional, friendly and courteous. They installed 4 units in one day. Living in Kapolei area whole house is always kool day and night, little outside noise, no dust from outside. Thanks to Cool Living Francis and his gang. read more

Our daughter referred us to Cool Living. She had a new A/C installed by them two years ago. She said that they kept her appraised all along the way and did a great job! So, fast forward to October 2023. We had just returned from a vacation to the mainland to discover that our central air system had died. We called Cool Living on our daughters recommendation and they did not disappoint! They were able to get us on their schedule right away and installed a new Carrier system after about three weeks. The price was very reasonable and we have had no issues with the new system. We highly recommend Cool Living to those folks who have tried other A/C companies and are not satisfied. Cool Living will take care of you! read more

The team of Cool Living LLC is simply the best on the island! Over the years, we've used different companies to service our central a/c system in our Kapolei home and none of them can even come close to the high level of efficiency, quality of workmanship that the team of Cool Living consistently demonstrates! Recently, they came out to service/move our downstairs unit and to install a new upstairs unit. It was a several day project but the team excelled to perfection! Excellence starts at the top and under the effective leadership of the owner, Francis, the entire team of Chasity, Jake, Mark, Danny, Reno and Bronson excel in their high level of professionalism and job knowledge. We are so thankful to have found this company and highly recommend Cool Living LLC for any and all a/c servicing needs. Truly a 5 star company! read more

I had 4 units installed in my house back in 2017 at the request (demand) of my very pregnant wife. They worked BEAUTIFULLY. Just recently however began having a lot of trouble with one of the units (living room/heavy use.) So I called and scheduled a grossly overdue annual service (the first one I've scheduled) last week for today. The technician (John) arrived on time, presented himself professionally, and set about his work. I told him what money we had set aside for his visit, and he "triaged" my units to that amount we had readied for the expense and recommended future course of action. John explained every thing he was doing every step of the way. Even when I felt awkward watching him work, he reassured me that he didn't mind and shared his perspective on customers watching his labor; "you only sweat if you don't know what you're doing." I would HIGHLY recommend John by name, but truth be told, every technician we have interacted from Cool Living has been phenomenal. Can not recommend them enough! Their price for install beat EVERYONE else we checked with, and their maintenance technician was a joy to speak with. read more

Been using COOL LIVING for 2015 They installed all the new room ( office's) units. Then when we purchased our home in Hawaii Kai Which had no AC Cool Living did the job Now after 3 years I called had a problem They were out the next day determined it was a fan motor had the job done next day Fast friendly service island Wie Mahalo's Lorenzo read more

Our central AC went out on a Friday PM at 5:00, of course after hours for most businesses. I couldn't get a hold of these guys, who installed our wonderful Rheem 16 seer (couldn't live without it!) and do our routine AC maintenance. They did get back to me first thing the next week, but due to a hot and humid spell, they could not get us on the schedule until Thursday PM. Luckily, someone canceled on Tuesday, Jon was at our house about half an hour later. He diagnosed and fixed the problem, tested the unit, made sure the in-house unit was good, and warrantied the part so we only paid the labor. Thanks Guys! read more

My downstairs A/C failed again after just over a year of having the indoor coil replaced. I contacted them and was given an estimate for the repair. I told them that it wasn't right as the same part failed again. Francis took charge and told my wife that there would be no charge for the repair and he would contact the manufacturer about it. It's hard for us being on a "fixed income" on SS and he understood and wanted to help us. I appreciate it immensely as it's probably nothing they did wrong but they still stood behind the work that was done previously. It's this kind of customer service and fairness that will keep us coming back to them for future needs. This is a "class act" and we need more companies like Cool Living in all service areas. Aloha! read more

I don't normally submit reviews unless truly deserved. And In this case, is a very well deserved one. A friend recommended I reach out to Cool Living after experiencing top notch service among his family members and his own household. And I'm glad I followed up with his recommendation, as I've had such terrible experiences among previous A/C service businesses who had the worst customer service and follow up for the better -or should I say worst part of a month. In contrast, Cool Living has such awesome customer service and follow up! They were the most understanding of my angst of a leaky split a/c system and the woes of a long awaited repair that didn't seem to be met until they came along. Let me tell you why. Chastity was very patient, understanding and willing to help set up an appointment as soon as possible to get my a/c system checked out after I had undergone such terrible, uncomfortable, extremely frustrating experience from another company unable to meet my needs and expectations. She was able to schedule a diagnostic test the following day. Brandon and Mark arrived earlier than scheduled which was great! Upon their arrival, I explained that a previous company had ran their diagnostic test and confirmed that there was a leak in one of 3 rooms determined by a dye that the technician "injected" into the system. Even though I had explained that there had been very noticeable hissing coming from the unit in the next room. Brandon and Mark went straight to the "said" system that was leaking (which did not make a hissing noise) and did not notice any evidence of any dye in the system leading to a leak. So I thought that was very odd because the previous company identified it as the leaking unit. My frustration spiked once I got that information. So, Brandon went ahead and injected another round of their dye, recharge refrigerant to further confirm and locate the leak. A few days later my system started to lose its cooling capability. Brandon was able to follow up the next day to investigate for a leak in all systems to locate any signs from the dye. And indeed found it to be on the unit that was making the most obvious signs of leak -loud hissing, with evidence of the dye to further confirm. I was relieved that the leak was found outside of the walls. Otherwise it would have been a more invasive investigation. I was appreciative of Brandon's diligence, honesty and attention to detail. He also tried to clean up some of the gunk build up on the outside condenser unit. They were then able to schedule a follow up to repair/replace an evaporator coil within the next couple of days after confirming the part's availability -which was a huge relief. Especially having to struggle to get answers from the previous company that did not at all give me status updates of it's availability for the span of a month! Until the guys at Cool living showed up and got the job done and cleaned up nice. From initial inquiry to final repair, took a week in total. My family and I are totally relieved, appreciative and in cool comfort again since they had resolved our a/c issue. They are an honest, diligent, detailed, understanding, cohesive company/team! Can't say enough of their top notch customer service! I highly recommend them for your a/c needs! read more

Cool Living LLC. came out to install our new Mitsubishi split air units. We called them at the beginning of the week to setup a quote and to our surprise by the Saturday of that same week we were enjoying the coldness of our new Mitsubishi units. We expected to have to wait several weeks to have them come back to do a install but was surprised when they said they could squeeze us in for that same week on Saturday. They were able to get us feeling comfortable and beating the summer heat just in time to our delight. When Francis(Operation Manager) out that week to give us our quote he was very friendly and genuine. He was able to accommodate our work schedules and came in the late afternoon and on time. Bare in mind Cool Living wasn't the first contractors we called and received quotes from so expectations were set, but let's just say he exceeded and went above and beyond. While he walked over the layout of the house and came up with options for designing the layout for the Mitsubishi split air units he always emphasized something that was aesthetically pleasing. Which in my books is a major plus. You wouldn't want someone installing your split air units, that your going to have to look at for a long time, that doesn't look right from the inside of your house as well as from the outside of your house. Francis also was the only one who gave us the option on installing our lower living room unit on an interior wall that maybe wasn't the easiest install but made for an "aesthetically" pleasing look and would create and cleaner look from the front of the house. Which we were all for. That pretty much sealed the deal for us. The day of install, the Cool Living crew was here first thing in the morning and on time. Everyone was respectful and friendly. They worked clean and efficiently making sure after they worked in a area to clean up after themselves to leave it clean or cleaner then it was before they got there. It took them about 6 hours to finish the install and in no time the house was cool and comfortable. The Mitsubishi split air system cools our living rooms down so fast, there indoor unit is super quiet. And the outdoor unit is also very quiet, you can barely tell it's on when your by it. Overall if you looking for a company with super competitive pricing, who takes pride in what there doing, cares about your home just as much as you do and cares about how to make it aesthetically pleasing to make you happy and have you satisfied at the end. Have Francis and the people over at Cool Living LLC. take care of your home and get you cooled down. read more

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I paid these clowns $225 to "inspect" my ailing A/C unit. They did a horrible job and jumped right to a "Replacement" after only 15 mins. I sent them packing.... THEN I called another company who fixed my issue. Avoid these guys at all costs. read more

The Cool Living team was awesome they came and gave me a great estimate provided quick install and provide a cool afternoon on a hot July day thank you guys have a blessed day read more

Isaac and Josh were at my house bright and early for what we all just knew would be a quick and easy job. Many hours (and dollars) later, they had discovered the root of the problem with my air conditioners, and had fixed and cleaned everything. I thought that my filters were dirty. I originally hired Cool Living to come and clean them for me. I have 5 units inside, run by three outside units, so it is a bit too much for me to do a thorough job on my own. I'll be honest, I called them at random, because I had a coupon in the mail. I'm so happy that my snap decision was a positive experience. Josh was new to the job, and while Isaac is young, his experience showed. He was patient and thorough in showing the various aspects of the job at hand, and Josh was easily able to do what needed to be done in a way that made his customer (me!) happy. He was quite willing to show me what he was doing as well, and explain where each wire connected. By the end of the day, my air conditioner had a new circuit board and I had a new appreciation for the workings of my system. The filters were also cleaned at some point during the day, and my house was finally able to cool down. Thanks to Isaac and Josh, and to Cool Living. I appreciate the work that you did for me. I look forward to calling on you again...just not for a while! read more

Really great experience having Francis and his team install our split systems. We have had 4years and counting of trouble free a/c. He did not try to oversell us on what we needed and I found his quote to be competitive with everyone else. It was Francis's attention to detail and placement of the split systems that sold me. Rather than go with what was the easiest placement for installer he went with the best placement in the room for how the room was going to be used. You can tell Francis is the kind of person that only believes in doing a job the right way. Highly recommend Cool Living. read more

Francis came out and had his team of men install out A C. The bedroom is so cool. Quick service awesome job. read more

We had Cool Living LLC install a Fujitsu split-system AC our home. They were amazing-- we called and expected to wait several weeks to schedule an estimate, and another few weeks to have the units installed. However, much to our delight, they managed to fit us in right away. Francis gave us an estimate that weekend, and once we said yes, the team was installing our units THAT WEEK. When Francis came out to do the estimate and design the system to fit the layout of the house, he had several suggestions that made for a more aesthetically pleasing install. We had a few companies submit estimates, but Cool Living LLC had the best estimate and the best design -- hands down. We could not be more pleased. The team that came to the house was professional, courteous, friendly and hardworking. They were on-time, neat, tidy, respectful of our house (they took off their shoes) and they cleaned up after themselves. Every piece of rubbish from the install, and I mean everything- left with them. They didn't leave us with a ton of empty boxes to dispose of. I know those things (shoes and garbage) may not mean a lot to some folks-- but we don't have curbside recycling in our area of Lanikai, so we would have had to haul all those empty boxes to a recycling center. And we don't wear shoes in the house, so they took off their shoes at the door without us asking. Plus, the install went SMOOTH. Everyone knew what to do, and they got it done. I didn't hear the workers making a fuss or cursing because things weren't going according to plan or getting mad at each other. They were a cohesive team that knew how to work well together. It didn't take too long for the team to have the units installed. I think it took about 5 hours, and in no time we were sitting in cool comfort. The temperature in the house came down so quickly, it was awesome. As for the AC units outside-- they are super quiet, we can barely hear them. And they keep the house at a steady temperature. It's wonderful. Oh-- and Cool Living LLC is an Elite Distributor for Fujitsu split-system AC units-- so if you have them install your AC system, you get an extra 2 years on your warranty. Seriously-- check the Fujitsu website. A 12 year warranty-- it doesn't get any better. We signed up for their annual cleaning and maintenance service, so they will call to schedule cleanings every year. We don't have to keep track of anything, they will do it for us. It doesn't get any better. If you are looking to install an air conditioning system in your home, we highly recommend Cool Living LLC. Its a great company and you will be happy with their service, prices, professionalism and attention to detail. read more

Can't say enough about this air conditioning company. After being turned away by two other a/c companies I was very grateful that Cool Living responded to my request for service of my home air conditioners. They serviced all 6 units very satisfactorily and in a timely manner. Mikey is an exceptionally well mannered and skilled tech and Francis absolutely extended to us excellent customer service. He totally exceeded our expectations. I highly recommend Cool Livingfor timely and excellent service of your air conditioning needs. read more

Francis was very helpful in getting all the specs that were required for my association to approve my application (it took over a month to get the approval from my association) as soon as I got approved he fit me in his busy schedule the next day.. his crew was very professional,helpful, and clean.. his pricing is very good especially for the services you get. I would definitely highly recommend cool Living to anyone looking to install or service their cooling needs if they want good prices with a professional team. read more

Cool Living LLC is awesome. Our AC unit wasn't cooling at all. They fit us in that day and did everything needed to have us up and running in no time. Francis returned to check on unit and continues to be there for you. We at Breakers appreciate you and all your the crew for doing a great job. Thanks for helping keep the crew and customers cool. Mahalo read more

Called to schedule an appointment for water dripping from the ac drain pipe. Their earliest appointment was 1 week out. The lady that answered the phone was very friendly and helpful. My appointment was in the afternoon but Cool Living finished their other jobs early so they called me to see if they could arrive early to the appointment, which worked out great. The tech that arrived was friendly and helpful in explaining my ac issue, and went into the hot attic to blow out the drain pipe and remove any excess waster in the pan. Even though he didn't have my size ac filter, their service was great and their price very reasonable. I would definitely recommend Cool Living for future a/c issues or maintenance. Thank you! read more

Had this company come out and clean our filters. Guys who came out were great, but I've asked for a quote 3 times with no answer for further work. I know summer is busy but... read more

Thank you Cool Living for amazing service! Jacob was a pleasure to work with everyone I came into contact with at this company was polite, helpful, and really go above and beyond with customer service. I look forward to working with you all in the future. Definitely will recommend to others! read more

We scheduled an appointment for an estimate on Saturday, and by that Friday, we had our a.c. installed and cooling our home. Francés and his crew installed a tri-zone split a.c. by Fujitsu. They were professional, highly knowledgeable and efficient. He steered us away from 3 individual window units, and after a little research, we agreed with him on the electric savings, not to mention the replacement costs of inexpensive window units. For anyone who would like a dramatic improvement to the quality of their living conditions, we would highly recommend Frances and his team. Mahalo NUI Cool Living!!! read more

Francis and his team did an incredible job installing A/C units throughout our new home. They were complete professionals and kept me knowledgeable on everything they were doing from placement of the units to how to control and clean them after installation. The work looks so clean on the outside of the home, which was a concern of our association. They even gave a 30 minute courtesy call before they arrived to the house to ensure we were here and ready for them to come. They finished the job quickly and efficiently and I was thoroughly impressed. I would absolutely recommend them to anyone installing A/C in their home and we plan on using them for yearly maintenance too! Thanks again, Guys! read more

My home is equipped with a central air system in Ewa. I run it 24/7. So far they've come out twice (every 6 months) to service me. My problem is that my p-traps would get clogged and leak through my ceiling. This totally sucks. Now this problem has my dry wall all wonky. For some reason this keeps happening to me on a Sunday night. They always have been able to accommodate me the next morning. I'm so appreciative of that, it gets soooo hot and humid out here. We're spoiled and can't handle without our system working. I look forward to scheduling my p-trap fix so it doesn't leak through my ceiling again. Compared to competitors their prices are affordable. read more

I've delt with Cool Living on a few occasions regarding my central air unit. Once was for a replacement of the entire unit. Each time I spoke with Frances he was very professional, courteous, and patient. He answered the phone almost every time I called, which is great because nobody like to play phone tag. And except for the big install which I only had to wait a week, he was able to send someone the day I called or the next. His technician John, who came down each time, provided me with the same high level of customer service. He was very knowledgable and patient, and took the time to educate me regarding what was going on. They do great work and their customer service exceeded my expectations. read more

Francis and his team were AMAZING!! I initially had called them for a problem with my air conditioner. They were prompt, clean and professional. I have had other companies service my air conditioner and Cool Living is definitely top on my list. I want to recommend them to everyone! I enjoyed how they explained everything about my air conditioner even though I didn't get it from them. After my service experience l decided to have them install an additional system in my house. They were so precise on the location of the unit and made sure everything looked perfect! When they were done, it was like they weren't even there! I am so happy with the results. Anyone needing AC repairs, AC service or even thinking of getting air conditioning this is the company to go with!!! read more

made an appt one week out, they called and got me in earlier, arrived on time, attic was probably 150 degrees, fixed problem, A/C back working. Can't ask more than that. Definitely recommend. read more

Tried setting up an appointment for new a/c install. I guess they must be to busy, Francis called me twice and both times did not result in a appointment. Said would call back, but never did. Oh well! read more