I had Cooling Unlimited install a new forced hot-air gas furnace and air-source heat pump in my house. Working with them was the smoothest house repair I've had in years of renovations. Their engineer who came out to give us a quote was patient with our questions, and happy to spend time with us discussing options. They were responsive to email. Their quote came in much lower than the others we got, for comparable equipment. (Half of another!) They were happy to give us a couple different quotes showing the costs of different grades of heat pump. We weren't in a hurry, but they were able to schedule us in within a few weeks. Even better, they actually stuck with that date. Their installers were polite, competent, and happy to talk about what they were doing if we had questions. I did have to spend about 20min cleaning up fiberglass and other small debris outside after each day they were working. I consider this pretty normal, and not a problem. Here are the only concerns I have; they are very minor. I'm sharing them just to be clear how minor they are: they weren't super fast with communications about all the rebates on the furnace. The rebates did get done, I just wasn't sure when things would happen or how fast. Their standard contract also has full payment due on finish of installation, not after inspection, which made me slightly worried but wasn't a problem. read more

Yikes. Totally took advantage of my 80 year old mother at her home in Lynnfield. And then have ignored my attempts to communicate with them to try and make things right. I've called and left two messages, sent one message via their online chat, and left two voicemails. Crickets. So here's the yelp review telling the world about it. Called with frozen pipe; they send a young guy who isn't trained on the equipment to thaw the pipe--he tried to set it up, was reading the instruction manual, and seeming kinda baffled. Couldn't resolve it, after 90 minutes packed up and said he needed to get to another job. Charged my Mom about $250 (was nice enough to give her a senior discount down from $275 i think). He accomplished nothing and left in a rush, with $250. Took us two days to get another plumber; they solved the problem in about an hour. So I wanted Cooling Unlimited to do the right thing and refund my Mom her $250. But nadda. I guess they are happy enough to keep the $250, regardless of reputation. I hope it was worth this review that everyone can read. I'm a completely reasonable customer and always inclined to find a solution before I complain or yelp. My advice? Call another company. read more

We got many quotes for a complete install of a 2 system forced hot and and central ac in a 1900 sq foot 2 floor home with attic access. This company was comparable in their quote for pricing than the other companies we spoke with, but the equipment they chose was a slighter higher grade/models than others were quoting us for lesser models, but the same cost. They took the time to go through where runs would go in the floors with us, considered our input and where our furniture was, they were careful in my home while doing the job (although it was major construction, so keep this in mind, so scratches and messiness is expected, but I'm super fussy about my home being clean and neat and I was very pleased). They did it in 1 week, and were also sure to keep the runs in the basement ceiling, tucked out of the way, to leave us more head room than I thought we would end up with. They also put together all of our mass save rebate info and sent it in for us after the job was completed and the invoice was paid. The sales rep, the job foreman, and his crew were really awesome. Can't say enough about how much I would recommend them. read more

Cooling Unlimited took out our very old heating system and put in a new one. It was about the best experience we've ever had with people in the house from start to finish. First, our salesperson Jason answered an endless number of my questions and he gave us a good price. Btw, not the best price we got, but their professionalism and responsiveness helped us decide they were the company to go with. Second, Dennis, rearranged the work schedule to get us in sooner, so that we wouldn't be without heat when it was too cold. We spoke to several people in the office who were always friendly and quick to get answers for us. Then the guys showed up to take out the old and put in the new. They were a pleasure to have. They worked incredibly hard. They didn't make a mark anywhere in the house. They took their shoes off when they went around the upper floors checking radiators, which I appreciated. They were friendly and polite and took their work seriously. What's left to say! Well, one more thing - when the inspector came he told us they had done a first rate job, no cutting corners. It was a great install from start to finish. read more

On schedule, on budget, and on spec: doesn't get any better than that. Unless the team is also clean and polite. I got quotes on installation of various central air systems from 6 companies. Dennis at Cooling Unlimited was very responsive and got me an estimate quickly (and, unlike some of the others, when he said he would). The price was competitive and I liked the fact that CU had so much experience in Reading, where I live. We agreed on the price and dates (late May) for the job. Dennis and his team were efficient, polite, professional and responsive to questions. But most of all, they arrived exactly when they said they would and finished the installation--including attic ductwork--on time (actually ahead of schedule). And cleaned up after themselves. Gina, in the CU office, followed up quickly and professionally with rebate information and handling. This long, hot, humid summer has been a good test of the new system--and it has worked beautifully. Thanks to Dennis and the other employees at CU for a superb job. They get my highest recommendation read more

I have been a Cooling Unlimited customer for 9 years. In that time, they have consistently impressed me with their level of service. Office staff are uniformly helpful and pleasant. Service technicians, too, are courteous, diligent, knowledgable and efficient. Today, while out for a routine seasonal maintenance check, I showed the technician a leaking water pipe--I had thought water was condensing inside a duct, only to discover a pinhole leak in a water pipe running above the duct. The tech said, "I can fix that for you, let me just call the office." Next thing I knew, he had cleared the work, quoted me a price, and then performed the repair swiftly and well. While I _might_ have been able to find a lower price, the convenience of having the leak repaired and my kitchen sink back in service just a day after I discovered the leak more than made up for any "savings" I might have achieved--not to mention saving me the headache of finding plumbers, getting quotes, etc. Thanks, Cooling Unlimited, for another job well done! read more

The team at Cooling Unlimited went out of there way this summer to help get our split system air conditioning unit back in working order. It all started with a surge of excess power from the grid that stopped our unit in June. Cooling Unlitd sent a technician out to evaluate what happen. Luckily he took a reading of the power going into the system and a quick call to Mitsubishi to determine to shut the system down so it wouldn't damage more than the compressor. Between Gina and Meghan providing me with the information to give to National Grid to confirm the results and provide the necessary paper work, they had a new part delivered and Bob installed it and the AC was once again in great working order. Cooling Unlimited was responsive to the many calls I made and willing to go the extra mile to help us get the problem resolved.. Thank you for taking care Debbie read more

I recently converted from oil heat to gas heat and had Cooling Unlimited install a new gas boiler and gas hot water tank. I am happy to report a very positive experience in dealing with this company. Everyone I have interfaced with from Dennis (owner) to Mike (installation manager) to Madeline (in the main office) was pleasant and very helpful. They walked me through what would be done and they met their estimated timeframe for installation. Of particular note was that they were very helpful in interacting with National Grid (gas supplier) to get the gas line installed and operating. Since it is summer I am only using the hot water. I can only assume that my new gas boiler will work fine this coming winter. (and if I have any issues that Cooling Unlimited will be there to service my new system.) read more

A friend of mine recommended CU based on their positive experiences. I was really pleased with how helpful and clearly they laid out our options for replacing a 30+ year old furnace and installing AC for a rental property. They were very good at dealing with all the BS my association was causing such as a last minute complete change of scope. The price was fair...more expensive than the Home Depot/Lowe's jobs, but cheaper than typical downtown Boston prices. I also had them come and PM the furnace at my home in Boston which they were more affordable since they didn't charge a travel fee and frankly the technician Jean was really knowledgeable and pleasant. I will certainly use them going forward as my HVAC contractor. read more

When I decided to join my family business, my father always said support your local bushiness because they make up our communities and have the same interests as us. A few weeks ago I had a heating issue on a very cold day. Given the temperature, I needed it fixed as soon as possible. Without hesitation I knew Dennis Fraizer and Cooling Unlimited would be able to help me. His staff was prompt, professional, and they fixed the problem within an hour. I would highly recommend them! I will continue to call their family to help mine for many years to come. Thank you Dennis Fraizer and company!! Kevin M. Barile Doherty Barile Family Funeral Home read more

I have been working with Cooling Unlimited for 10 yrs and they are reliable have provided excellent service. Recently they took on a big job to replace a furnace and two AC units. They did an outstanding job in terms managing the project to be on time and the quality of work. There was a very tight schedule to get the work done before a Mass Save rebate ended and they were able to get it done in time. I would highly recommend this company, given my experience most contractors who are disorganized and don't care about doing a good job. Also I did not receive any compensation for writing this review. read more

The crew from Cooling Unlimited showed up about 8:45am to replace my existing AC system with a new one, which was about 15 minutes after all the materials were dropped off. They were efficient in their work processes and the whole job was done by 2pm. They were neat, laying down tarps on my wood floors so that they didn't damage them and cleaned up afterwards. Overall, Cooling Unlimited was very competitive with their bid and they completed the job to my satisfaction. I would highly recommend using them for your AC needs. read more

Cooling Unlimited was an unexpected pleasant surprise and pleasure to do business with. From the initial consult, to working within our budget yet giving us a custom system to fit our needs, to the actual installation- it was an exceptional experience. They went above and beyond. Barely even knew they were here working the whole day. Stayed late to explain how the system works as well. They have that personal experience that so many companies are lacking these days. Thank you for a job well done. read more

Very very happy.The team who came in to install the central AC very professional ,they worked very nice,no mess and very polite .Charlie the sales person very nice and follow up all the time with the job and Mike the manager checking everyday on his team .I couldn't be more please with this company .Before I hired them I had over 10 quotes but I decided to go with Cooling Unlimited - the best choice . You can reach me at adriana13@comcast.net for any additional questions . read more

I was delighted with Cooling Unlimited professionalism. They explained each step of the project to me as we went along, they stayed within budget, and everything has worked beautifully since it was installed. They were punctual, courteous, and careful with the house. The job was a big one - both replacing my furnace and adding an air-conditioning component, and they did the whole job in a week, thoughtfully adjusting their own schedule to mine. read more

I called Unlimited answering service on a Sunday regarding a noisy A/C and my call was returned early Monday morning. Unlimited also accepts emails. They arrived, Tony and his son right on time. They wore masks, were courteous and professional. They quickly identified the problem which required a part and returned within an hour to install the part. They also cleaned the unit, which a different contractor failed to do when they were here. read more

Hard to believe this company is still in business, even after their downright unethical performance at my home they JUST cashed the check for work (or lack thereof) that was performed over 45 days ago. Did they think I wouldn't notice...so sneaky and just highlights their lack of a moral compass. I am opening a case with the BBB and will be pursuing any options I have to ensure their unethical practices don't continue to go unnoticed. read more

Cooling Unlimited did an amazing job for us from quote to install. They were very knowledgeable and helpful taking care of all of our concerns. Cooling Unlimited were very professional answered all of our questions and responded back to our emails immediately every time. Jason, Matt and Dan were all very good at their craft. We are very happy and highly recommend this company. read more

Exceptional in every area! Price was fair, didn't oversell us a bigger system. A July heatwave was approaching and they squeezed us in just in time. Install went smoothly, technicians were prompt, courteous and left no mess. Our system works great and our home layout wasn't the easiest to deal with. I would highly recommend them. Lisa & Jon read more