We used Watermark (and Steve Jackson) for what we considered to be a fairly major renovation…read moreproject at our home in North Dallas. My wife and I found a home in our "dream neighborhood," but we wanted to make some upgrades in the kitchen, living room, and master bathroom. Over 3-4 months, we did some major work (i.e. "take it to the studs" in most rooms) and Steve got it completed on time and on budget -- with many compliments from our friends and family. Before the renovation, we met with several different contractors that provided a series of construction plans and budgets. Steve did that too, but he offered so much more. Most of all, we were impressed by Steve's attention to detail and his keen eye for architecture. For example, most contractors "eye balled" the room measurements. Not Steve. On his first visit, he took measurements of every room and could immediately work with us on room design (or re-design) that helped us envision the yet-to-be-completed project. In addition, other contractors "suggested" that we hire an architect to help with the plans. But the bonus of working with Steve was that his architecture background gave us a "two in one" that could help us envision how we would utilize the house (i.e. you'll want the sink here; the oven here; the pantry here; a door here; etc). In my opinion, this was a huge asset to our remodel plan as we were able to review (and modify) building plans before we started work -- and Steve had some excellent input about "the flow" of our certain rooms in our future layout. Before selecting Steve, we spoke to about 5-7 people that worked with Steve on prior projects and they all offered glowing recommendations of him -- and his work. During the renovation, Steve worked hard to keep his sub-contractors on schedule and routinely updated us on their progress. If we had a modification to our plans, Steve was always willing to find a solution. He also worked closely with us to select light fixtures, cabinet designs, and granite slabs. For other parts, he worked with my wife to "create" her dream kitchen and they would routinely share photos from magazines or the internet so he could best understand what we were "looking for." He did some major work. New hardwood floors that look excellent. A new "rain shower" with a built-in bench that my wife loves. Expanding our kitchen by moving the water and A/C to the attic that allowed us to put an island in the kitchen. Removing a massive (truly massive) fireplace and installing a natural gas fireplace. This was not an easy job and his work was excellent. Now that our remodel project is complete, we can offer our highest recommendation for Steve and Watermark. We are truly happy with the final outcome and it was not a surprising result given Steve's hard work and incredible attention to detail that we now have our "dream home."

Firstly, I have not received services from this company. I'm only reviewing based on communication…read moreinteraction, or rather LACK THEREOF. I have sent an email on their website, as well as left a message on their voicemail by phone. Have not received a reply or a return call. I called again on two separate occasions, and no one ever seems to answer. What appealed to me about this company was the before and after photos posted by another Yelper. I'm wanting to change the layout of my kitchen, in addition to other extensive interior remodeling. With the architectural background this company has, I thought they would be the best choice. It's just unfortunate that they have poor communication with new/potential clients. Rapport is so very important in huge investments such as home improvement; and so far, I don't have a very comforting impression with how this company engages with its clients.

Javier was great. WE had a phone call to clarify details and although he wasn't at the shop when I…read morestopped in he followed up with me and I had my shelves delivered to my door in 2 days. Perfect match to the one I had. Javier also saw a few other window panes that needed work at my house and started quoting. We have a check in scheduled next month.

I needed to have a shower door removed in order to install new hvac and then re-install the doors…read moreafterward. I arranged with this company to do the work and we decided on the cost and the time they would arrive. I called them mid-day (a few hours before they were supposed to arrive) and they said they were coming and to send photos of the shower door. I sent the photos and followed back up before they were arriving to make sure everything is ok. They stopped all contact after that last call and I never heard from them. I called a few more times to see if something happened and they were still coming but no response. I had to pay double to get someone out on overtime pay to do the job as we could not push back the hvac install. This company really screwed me over and I would not recommend them to anyone.

Southwest Door & Window installed new Milgard windows in our house several years ago. When we…read morestarted having some issues and reached out for their support, no one replied. Just recently again I reached out for information and service, received an automated reply with a promise to return my message ... but NOTHING. Maybe Southwest Door & Window is no longer in business. They are certainly not running things like they want to stay in business. Reading other reviews shows this to be a recurring complaint. Avoid this business!

Last October Southwest Door and Window installed two patio doors at our home. On November 10 I…read morenotified them that the lock did not function. The panels on the doors began to separate soon after. After numerous phone calls and emails a couple of repair attempts were made. A promise to correct the problems was made except now phone calls and emails to Brandon are all unreturned. I do not recommend using this company.

Jeff Falcon and his team did an absolutely amazing job helping me get ready to move and sell my…read morehouse - there were multiple minor projects along with some painting and flooring that had to be replaced and he treated them all as if he were trying to sell his own house!! Once we moved out of state for my job, Jeff continued to support the home sell with various minor repairs and updates until we got it sold!!!! Could not have done it without him and his team!! I highly recommend anyone looking for a quality job at a fair price from a trustworthy contractor!! Thanks Jeff

Never use this company. The time frame for this job was 4 times longer than the owners original…read moreestimate. After I paid the owner for the job I received legal action from subcontractors for their payment which he had not given them. There were several issues with the master tub this company installed. After 2 months someone finally came out and partially removed tub, then told me they would have to come back to finish. After another month of trying to contact the owner I received zero response so was forced to give up and move on. I would not recommend this company to anyone.

Nick is a super good guy. I asked for a quote... He was at my house that afternoon and spent time…read morewith me going over the project so I knew exactly what was going on. Later I need a quote from a Master Electrician... I called Nick and he had a Master Electrician at my house later that evening, who was also very patient while I ask a bunch of questions to find the right solution for me even though the one, we picked would not require any electrical work. Saving me a bunch of money. Nick is very responsive and a good communicator. He is very experienced in wide range of skills and project types. Like any project there are challenges as you go, and Nick just took care of them one-by-one quickly and competently. Nick was very thorough he made sure the scope the work included necessary stuff that other tradesmen may have ignored. So when the job was done it was fully complete, solid, up to code and realistically priced. Nick is now my go-to for any work I need done to the house. Highly Recommended!

GP Homes and Repair just finished up a seamless and painless kitchen remodel for us and I'm here to…read moreshout their praises from the rooftops. Since we live in central Plano (i.e. a 1970's house), I've always dreamed of remodeling our kitchen but was worried about the process and how our family would survive without our main gathering/eating/cooking and entertaining area. I've heard lots of horror stories and was certain we would be adding to it after we finally made that step. However, enter Nick and David and their whole crew from GP Homes and Repairs and I can't say enough fabulous things about the entire process. After our dishwasher started leaking and caused quite a bit of damage to cabinets and flooring in our kitchen, we decided that now was the time to do it. From the beginning steps of designing to demo day and finishing ahead of schedule (on Thanksgiving week), Nick and his team had us fixing our turkey dinner in our new kitchen and surrounded by our loved ones. We are big on communication, professionalism, staying within budget, and quality work. I'm happy to say that they exceeded our expectations and check all the boxes. Do yourself a favor and give Nick or David a call/email when you are looking for your next home project needs. Email: info@gphomesandrepairs.com Phone #: (972) 900-6487

Don is an excellent contractor and a great guy. He did our master bath for us and I loved that he…read moremet us at the tile place so we could pick exactly what tile we wanted. He did this with every finish in the bathroom. I changed my mind twice about what I wanted and Don just rolled with it. Great. Excellent. Recommend.

I know this guy personally for over around 20 years now and Don is a total fraud. Caught him…read morelooking on Youtube how to do what he was contracted to do as an experienced professional. He makes promises he refuses to keep after he gets your money then does everything he can to not fulfill his obligations. If you want to get ripped off then sued, like others that have reviewed him, because you want to protect your assets from a scammingliar, this is the guy for you. I promise you most of his good reviews are fake.

positive additions, Rick Boles. must think he is an HGTV star! His pricing keeps going higher while…read morethe work is so slow and low quality, mainly bc his son Randy is doing all the backbreaking labor, he's tired and doesn't get paid. Randy has voiced this to me. They start no earlier than 10-10:30 am. Rick Boles never shows you receipts, he claims he gets his pricing from Google! He will talk you an earful reassuring your project will be a success. He sounds very encouraging. Most days he will be sick, so you'll be waiting on him while your house is a mess. The whole experience with positive additions is extremely frustrating. I had to let him go and will have to find another contractor.

Rick and his team remodeled 3 bathrooms for me. The work was excellent quality. He was…read moreprofessional and kept me updated the entire time. When I had questions, he answered them quickly and thoroughly. His pricing was reasonable and he cleaned up his work area each day. Thank you Rick for being so conscientious about providing good service!

Jon Wright always does what he says he will do, if something is not quite right he will make it…read moreright.

Jon and his associates repaired hail-damaged roof and siding on my home in Grand Prairie. Their…read morecraftsmanship and attention to detail show in the finished product. Experience matters, especially when the project involves an older home. Jon's associates have decades of experience between them on every aspect of a home's exterior. They've seen it all.