I had a really good experience here! Diego was the employee who assisted us and he was super…read morefriendly and not pushy. I didn't get the "sales-pitch" from him, which is the reason why we decided to buy most of our office furniture through them. Service was prompt, delivery was scheduled a few days out and we had no issues with quality. Highly recommend as they have a lot of items and variety.

Ordered a custom cubicle office door and waited almost 2 months for it to come in. Once it was…read morefinally delivered and installed the door was the wrong size with a 4 1/2 inch gap. I've emailed the two sales representatives twice with no response. Door was not cheap and now it doesn't even serve the purpose for which it was installed. 2 star review due to cost of door was high, long lead time, poor communication, and improper door fit. Door quality is nice if it actually fit the space it was intended for.

Amazing Customerservice from Kat. One bother me on all my expectations. A bunch of Amazon returns…read more She helped me out with every single return delivered was very professional very patient with me. She tolerated my crazy year and a half old daughter and she's meeting a professionalism and was extremely kind. Staples phenomenal customer service.

This is for corporate and not the store. This is the 3rd time I come to this store and there is one…read moreassociate working Amazon returns, ups pickups, checkout and balloons checkout. Rush hours they need extra assistance and corporate needs to dish out a few more $$$

I came in to do an Amazon return. The last time I waited in line for quite a while. So I was…read moreprepared for that to happen again. But noooooo Jannelle was super efficient while still being friendly. I love getting great customer service and want to make sure that I acknowledge it.

I am writing to formally express my dissatisfaction with a recent experience at Staples…read more I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly.

Great products with excellent customer service! I purchased a motorized adjustable desk and it is…read morethe perfect size made with quality materials.

I was looking for an office chair for my home office and found the perfect chair at ABI Office…read moreFurniture. I have nothing but praise for Erik who went out of his way to show me all the settings of the chair, put the chair together for me at the store before I picked it up, and helped carry it into my car. Erik will go the extra mile to make sure you have an outstanding customer experience, answer any questions and make sure you like the product. The only downside was the return policy of 2 days, but given the outstanding customer experience, the quality of the chair and price, I highly recommend ABI Office Furniture to anyone.

I have used Advanced Office for 10 years now. They have always given me top notch, affordable…read moreservice. Tony and Pan were by today to do some minor adjustments to what now would be considered a vintage copier. I have two copiers and recently referred them to a non-profit organization I am involved with, that got a new copier, which they are also very satisfied with. Their pricing was also far better than the competition!

This review is for a lease, do not do it! We have been working with Advanced Office for 5 years now…read moreon the lease is about to expire. They cost way more per print than many other companies, overages are outrageous. If you do not cancel 3 months in advanced your lease will auto renew for a whole year, and cost thousands of dollars to cancel. There is an early termination fee on top of that. They have fees on fees so you are never paying what you think. They charge late fees even when you are not late. They don't care about the customer. They don't return phone calls unless they need something, we even tried to get a better printer in order to print on bigger paper and they refused. They are not accommodating, predatory and have lost their humanity. Jean-Louis Montealegre or Bill Steinecke wont return phone calls. Go with a different company. Where you don't have to notify them 90 days in advance and their are not hidden fees.

My experience at Staples in Solana Beach was pleasant. There wasn't immediate service as I think…read morethey were understaffed, however someone did come to assist at the Passport Center and was very attentive and helpful. They made sure I knew how to look at the camera, took several photos and made sure I like what I got. Thank you!

On my recent trip to Staples I brought a pencil sharpener to return that I had purchased online. I…read morewent to the front because there was no line at the time and I have been stuck in long ones before. The person working the register got my order id and then hands me a receipt. He was not trained to confirm the details about the amount of my return. Unfortunately I was only given back the value of 60 % the cost of the item online and 50% of the cost in store. The month before this I had placed an online order that never arrived so part of my purchase was using a credit, but not the kind of credit that requires a minimum purchase. So I asked if I could exchange the item instead and he called a manager who was not interested in even listening and she called some 800 number and handed the phone to me. If the employee had confirmed the amount of the return I would have been able to do an exchange, but his failure to do that cost me money. And the manager was unwilling to cancel the return so I left without my pencil sharpener and lost the credit that they gave me for failing to deliver my order. This is not a lot of money, but i expent cashiers to be competent and I expect managers to train them. The store manager was awful, did not care about the customer and took no responsibility for running the store.

It's super hard to find an office supply anymore! This location is close so I stopped by…read more I needed acrylic stands for signs, they had 4 boxes so I grabbed them. I got home and 1 box was used all scratched up and instead of 4 stands inside the box someone swapped out a different sign inside. This was frustrating because it meant another trip to the store. They really need to check when people return items and not restock it at full price $29.99. I understand it's not the fault of the people who work there but they really need to check returns. Because this is a waste of time & gas for anyone. My first trip out was great the workers were very helpful and it was a fast check out. The return trip took so long, only 1 cashier and 5 people in line and 4 of them were returns, and it took a lot longer not sure why ‍. The cashier didn't really care why I brought it back but did mark it with a sticker that read damaged sold as is (or something to that effect). So they were clearly putting it back on the shelf. The store isn't well stocked or maybe just sold out (I'm not sure). It was clean and orderly not didn't really have enough stock on what I needed.

Staff changes. I've never felt so uncomfortable in an office supply store and they seemed to be…read moretelling lies in regards to inventory. I 10/10 would not trust them for your business needs or anything more than manila folders

Amy was amazing! Excellent product, excellent price and EXCELLENT SERVICE…read more Thank you, thank you, thank you!

I would not recommend all they want to do is sell new to make greater profits. i asked the sales…read moreperson for a 3X6 office desk. He said I don't have anything used want new? I asked what about this desk? He said that's 30x66 inches I said, Isn't that 3 by 5 1/2 feet? He said did not know you wanted that size? and then asked I can help you with new? Used car sales man for office furniture --- don't waste your time