So I don't usually write reviews, but I feel it is necessary in this case…read more I originally had my car towed to Joe's Automotive as my car battery was drained(0.01V display from multimeter), I recently just installed a new alternator, brand new terminals/connectors for the battery, and a remanufactured starter. All the attempts to start had drained what charge was left from the battery, and I suspected the starter was bad and possibly draining the battery. To their credit they got the car started, but the only change was slightly different cable angle on the starter & alternator, and severely damaged battery terminals that look like they have been smashed in with a hammer, and tightened so tight that they can no longer be removed. I took before and after photos of the engine, and these are the only things that were altered, so I can only determine that they charged my battery successfully and slightly changed the angle of the battery connections, and then smashed in my terminals so they could no longer be removed. I was then charged $280 for this privilege. The only saving grace was that they also confirmed the starter was bad, which I thought was the case anyway, and once I swapped out and reinstalled a new starter it functions properly. (The starter ended up melting the testing device used at the location I bought the starter...) TLDR: They recharged my battery, shifted cable placement, smashed in my battery terminals so they are now permanent battery fixtures, and charged me almost $300 for that amazing service... Edit for owner response: Which specific wire are you claiming to have melted? There are only three wires/cables that connect to the starter, the positive battery cable, the starter solenoid wire, and the negative battery cable to ground. None of which were replaced OR melted. Do you have any pictures of these melted mystery wires? The bolts were also not tightened to the point that the report claimed, as my wireless ratchet wrench is not physically capable of tightening them to that degree, as it automatically stops when it meets resistance. It cannot overtighten things. The alternator was also installed correctly, there are only two connections to the alternator and both were fully connected and in the same locations before and after pickup. "would never damage parts of the vehicle to get things back on." My mangled battery terminals beg to differ, as my attached pictures can attest. They were brand new and installed that same day actually, not a scratch on them until they were brought to you guys. The damage didn't just magically appear on its own.

They didn't check the new alternator they put in so I had to take it back. They then left a three…read morefoot tool in my engine compartment, I found it behind my wheel after I heard a sound. I brought the tool back, they acknowledged that they lost it, then they laughed about it. If they had simply apologized I wouldn't take the time to leave this review, however it is accurate to my experience. I don't think it's funny because it could have damaged my vehicle or caused me injury.

I have been taking my car here for years and I'm never disappointed…read moreUpdate: I was literally talked out of returning by an employee after noticing some shady behavior going on

Fantastic service at a reasonable price. They went out of their way to give us top-notch care on a…read morespur-of-the-moment repair. Could not have been happier!

Awesome. They even quoted me a higher price and decided they I didn't need some of the work done,…read moreso they didn't charge me for it! Definitely an honest price for good work.

Shane is incredibly knowledgeable and thorough and I can tell he truly cares about taking care of…read morehis customers. Service reps were also very helpful and efficient.

I've been going to Sterling for years, have spent thousands, have been reasonably satisfied. I do…read morebelieve these are nice folks. Unfortunately, I've had a really distasteful experience just recently and am therefore going elsewhere for my future auto service needs. I called to schedule a service appointment requesting three items be addressed: install new headlight assembly (with the new part that I provided), fix front passenger door lock that had stopped working (actuator replacement), and oil change, and I was given a quote for this work. During the work, they called me and told me that I also needed a new PCV valve, which would add $173.39 to the cost, which I approved. When I went to pick up my vehicle, they hadn't addressed the door lock issue at all and said that they could offer me a quote for that. However, they had already quoted me for that, which is why my vehicle was there to begin with! In the end, they charged me the full amount without having replaced the actuator. As I look at other reviews, I see I'm not the first to have had this experience with Sterling. Lastly, when I called around about getting the door lock fixed elsewhere, it was much cheaper than the additional amount they were wanting. If you are going to go with Sterling, I would highly recommend you get *everything* in writing, even if the conversation on the phone is as clear as day. Otherwise, all you're going to hear is "oops, sorry for your misunderstanding."

I have taken my car as well as used cars I was hoping to buy to them. They've helped me over the…read morephone trying to diagnose the problem before bringing it in and have always been super kind! When they do give me the diagnostic, they walk my through what the saw on the car as best they can. I have appreciated their flexibility, eagerness to help me, and overall treatment (especially as a women)! Special shout out to Pat, Sterling, and Zoe!

Mr. Simmons is always quick and efficient with my vehicle. He even returns it to me after oil…read morechanges etc. As he knows we are a one car family with a tight schedule and 2 kids! Always honest about what is wrong or needs to be fixed with my vehicle and never tries to get more money out of us than needed. I highly recommend!

Matt was amazing! I needed an inspection for Lyft Driver. He performed the inspection quickly and…read morethoroughly. His shop is a little off the beaten path. It's well worth the drive.

My cars have been serviced by Lynden Service Center for years!!! I trust them completely and…read morealways honest, reasonably priced get the job done right! Highly recommend them!

I had them check my brakes and they said they were down to 10% and needed to get them fixed soon…read more After this, I went to Les Schwab and they said I had 50% left on my brakes. Additionally, I asked them to rotate my tires when I came in for a prior appointment and they did not do it, when they said they were going to. I would be hesitant on taking a car to get fixed here!

Asked around at several dealerships while shopping for a used Honda Pilot. Honda of Bellingham…read morereally impressed me with their transparent pricing and friendly service. With lots of used cars, dealers add mandatory fees like Lojack or paint finishes or whatever to get you to pay more. The advertised price is just a lure to get you in the door. My experience with Honda of Bellingham is that what you see is what you get, there were no random extra charges, no sneaky fees, no unnecessary hidden options. It was so refreshing and easy... Matt who helped me was polite and responsive. 5 Stars.

Just a quick follow up to my 7/27/26, negative review of the service department follow up to my 3…read morecalls for service appointment, for my Honda Pilot. Needed the timing belt replaced. Not a small or inexpensive repair. They never called me back! I purchased this suv at their dealership. Do you think I would ever purchase another Honda from Honda of Bellingham? Absolutely not, as well as any other service work. Daniel Young

Replaced the U joints on my truck when I was having a hell of a time getting them in. Old school,…read moreget it done, honest shop. No BS. Had me dialed in the same day I brought the axle in to them. Got me out of a pinch. Ended up using them for the other UJ in the truck after. Let the pro's handle it.

This place is a joke. I have tried to get a quote from them for the past 10 days. First the owner…read morewas out; I was told to come back the following Monday morning. Monday morning comes and the owner is still not back; Monday after noon no one has seen him. Tuesday, Wednesday, same thing. Sent emails; left written messages; nothing. If this is how they do their repairs I don't think I want them touching my vehicle.