Austin from Rock Plumbing came out and got our A/C unit up and running quickly. The problem turned…read moreout to be a burned-out capacitor and transformer. I really appreciate how fast the Rock team responded. From scheduling to the repair, the entire experience was outstanding. Professional, prompt, and great service--I highly recommend Rock Plumbing!

Made an appointment. They didn't show during the 2-hour window and didn't let me know they'd be…read morelate. When I called in to find out what was going on, they had an AI assistant answer the phone that barely worked. They finally called me back, put me on hold for a while, and then said they'd be at least another hour. Seems like this company is too big for its britches. I won't be hiring them again--going back to a smaller company that actually cares about the customer. What's my issue? I scheduled an appointment and burned afternoon PTO waiting during a 2-hour window. No one showed, and no one bothered to call. When I reached out twice, I was trapped in a completely unhelpful, robotic AI assistant from India that failed to handle basic routing. After being placed on hold and disconnected (the AI said they would call back), I finally got a call back from operations--only to be told the tech was running another hour late (which would have been 1 and 1/2 hrs past the window). When I expressed reasonable frustration over a wasted afternoon and said this was ridiculous, the dispatcher offered zero empathy or accountability, gave a cold "Okay, bye," and hung up. If your techs are running behind, basic field operations dictating contacting the customer 45 minutes ahead of time--not leaving them in the dark, wasting their time, and hiding behind cold script readers and a robotic AI. Unacceptable way to treat customers. Here is a basic operations communication map Step 1: Appointment Scheduled & Tech En Route * Field Assessment: Tech assesses job progress 45-60 minutes prior to the next window. * On Schedule? Proceed to customer site. * Behind Schedule? Trigger proactive dispatch notification. Step 2: Proactive Customer Outreach (Before Window Lapses) * Tech or Operations sends a quick SMS/Call: "We're running ~30-45 mins behind on our current job. So sorry for the delay! Would you like us to come slightly later today, or would you prefer to reschedule at your convenience?" * Option A: Customer Accepts Delay -Tech proceeds; Operations tracks ETA. * Option B: Customer Reschedules -Immediate priority re-booking with zero hassle and empathy. Step 3: Inbound Customer Inquiries (If Delayed) * Customer calls in regarding status -Route directly to a live dispatcher (bypass automated bots for active appointment windows). * Dispatch Response Track: * Cold & Callous Track: Put customer on hold - Minimal explanation - Dismiss frustration -Customer cancels & leaves 1-star review. * Warmth & Empathy Track: Validate lost time/PTO - Provide precise ETA - Offer immediate service fee credit/discount for the hassle - Return to Step 1 for future service. ... It's not that hard.

Came out the next day for a non-emergency toilet installation. Super friendly and very affordable…read more After a string of bad luck with plumbers, I'm super excited to have found this company. Will absolutely be using them again.

This company deserves a 6th star and they take pride in their work. They were efficient,…read moreknowledgeable, and respectful... and shine in customer service. Look no where for your plumbing business. I had my Bradford White water heater installed by Frank and Brett in a tight closet April 6th 2023 and waited to write this review to ensure their work held. Not only did they do a great job they also educated me on how to operate, debug and drain it annually for maintenance. They were professional and planned their work well in advance, asked for photos and measurements so the process was smooth and seamless on installation day. They charged reasonably, didn't feel like they charged us extra for living in North Boulder like a lot of businesses do. Most importantly they treated us like family. I think this extra step of caring for the customer and treating them and their home well really leaves a positive impression for a lifetime. The only thing I would say is to be mindful of is their work hours. They are closed on weekends so if you have an emergency after hours or on weekends not sure if they have a service or contact for that. History: I had originally worked with "Justin" from "Hardline plumbing" in 2018 who was also exceptional and but couldn't find them and their business anymore. Looks like Justin had relocated and Frank and Justin had maybe opened Hardline Plumbing together. We now have "Homestead Plumbing and Heating" instead.

This company is great. I called them. They sent someone out same day within hours. Isaac was…read morewonderful, very courteous and professional diagnosed the problem, fixed my sink and leak very quickly. I would recommend them.

A team that is very good at their job, specifically diagnosing, and are reasonable in cost. I would…read morehire them again!

Mike with Drain Right has provided excellent plumbing service for us for over ten years. He is…read moreresponsive, knowledgeable and goes above and beyond. He's helped us at home and at our business, building showers, fixing leaks and providing maintenance support. In addition providing years of sewer maintenance at our house, he recently helped us get the entire line replaced. He walked us through the process with the right government agencies and contractors to get the job done in just two days.

had a plumber out today to look at my water heater because it was leaking. the plumber that looked…read moreat was very professional and identified the issue within a few minutes. for what seemed like a complex fix the price was very reasonable. I would recommend them .

I contacted my neighbor to get a recommendation for a plumber because I had two toilets that were…read moreleaking. He recommended Lukenbuilt so I called and was told if I would be home later that day, they would stop by and check it out. Scott arrived early afternoon and checked out both toilets. He fixed the easy one first so he could come back to it and make sure there was no problem. He then went upstairs and showed me what the issue was. He fixed it and then made sure there were no leaks. He showed me what the problems were and made sure I understood. He then told me if either toilet started to leak again, to please call and let the office know to send him back to make it right. Scott was knowledgeable and helpful and made me feel like a valued customer.

I don't like to leave negative reviews but I really have no choice. I called due to the positive…read moreratings and the guy showed up and was nice enough, I told him I had a nasty clog in my kitchen sink drain. Rather than checking it out first, he dragged his Ridgid machine in, then unscrewed the p-trap and cleaned out the clog, replaced and didn't have to use the machine but said he "Had" to charge me $300 for bringing it inside, WHAT?? I also had leaks in 2 supply lines which he didn't have on his truck, again, WHAT?? aren't you plumbers?? He had to run to HD to get more and only got one. Was supposed to come back to replace the 2nd which I paid for and still haven't heard from them. Ugh!! I feel I was ripped of because I am a woman and will never use this company again.

When you call Garvin's you get a cheerful bot who answers the phone with the catchphrase of "We…read moreclean out sewers, not bank accounts!" Well. My experience is ironic, then, yes? I was recommended to contact Garvin's by Groundworks, a company that strives very hard to do an excellent job for their customers. See, Groundworks had done some major uplifting of a broken basement wall, due to freezing, and they installed multiple steel I-beams to shore up the wall, then inserted epoxy into the cracks to finish the job. "Lou," a tech told me. "Upon finishing the work, we did a survey of the rest of the house and found that there's some concerning settling at the front part of the home. The north end. You need to get a water intrusion company to check that out. We don't do that." "Great," I sighed. "Who do you recommend?" "Garvin's." So, I called Garvin's, got the aforementioned bot with the promise not to clean out my bank account, and told the kind lady that I needed an expert in water intrusion. "Do you do that?" "We do!" she said. "I can have a tech out tomorrow!" "Um," I replied. "This is a long-standing issue. There aren't any pipes spurting water. It's not THAT urgent." "No worries, would you like a tech tomorrow anyway?" "That would be great!" The tech arrived the next day and called me. "Mr. Berger, I looked in the crawl space and there is water there, but no plumbing. So I don't know what you want me to do." "Oh," I said, taken aback. "I want you to find out where that water is coming from! That's why I hired you!" "No," he insisted. "We are plumbers. We only work on pipes." "Well, can you check with your supervisors? I was told, when I asked, that Garvin's does water intrusion detection." "Sure. In the meantime, I did notice soft drywall on the ceiling basement, which is wet." That was a slow leak when the not-often-used powder room on the first floor gets flushed. The leak was new to me, so when he asked me if he could cut into the drywall to determine the source, I agreed. He called back while I was on a conference call, didn't leave any voicemails, and when I got a phone call from their office manager, I had just hung up with the conference call. Long story short, the toilet needs a new wax ring and the shutoff valve for the toilet is old and no longer functional. The quote was $850, but I could have a $100 coupon discount if I agreed. "Send me the quote," I said. "That sounds a bit high to replace a wax ring, an intake valve, and the innards of the toilet tank. I could buy a new toilet entirely and replace it for that much." They sent me a quote and then, here's the point of the review, billed me $661, which they immediately processed against my credit card. What did they do? They poked a hole in sodden drywall, determined that a wax ring was needed, and repaired nothing. This review is 2 stars because they have the legal right to bill me for the two hours that it took while the tech awaited the ability to talk to me. The review is 2 stars because charging me $661 feels punitive in that I didn't meet the tech's expectation of availability and the company's willingness to, yes, clean out my bank account. I don't want a refund. I want everybody to know how Garvin's treats people. Like free bank accounts, withdrawal only.

My family and I have been using Gavin's for 20 plus years and they've been at our house and a…read morerental in the past week with great results both times. The techs are always willing, know their stuff and thorough. Doesn't hurt at all that the pricing always seems fair too. For plumbing and drain issues Gavin's is always first call and there has never been a hiccup.

Thomas was amazing ~ sincerely the most honest and responsive help I have ever received on an issue…read morethat was causing me so much distress. He was calming but more importantly, competent in resolving the problem. Forever grateful and someone I will continue to use and recommend. 5+ stars

Thomas went above and beyond to help us with a tricky toilet installation and repair! When our…read moretoilet went on the fritz days before hosting a birthday party for our preschooler, he was dedicated to finding a fix and helping us get everything sorted in time for the party to be a success. Kind, knowledgeable, professional, reasonably priced without any "gotchas," and willing to go the extra mile! 100% would recommend TCF Emergency Plumbing and Heating!

Great people, quality service, excellent communication - outstanding experience. Price was fair and…read morereasonable. Work was done within a day of request - and the guys were very helpful in explaining our new water heater, anode, and reserve tank. A++++ Perfect

Fantastic job, so very thankful for the thorough work, quick response, and overall experience…read more Thank you Justin, Larry, Jenna.