I found this restaurant from watching HGTV and decided we will eat there. My thoughts:…read more Customer Service: 10/10 Food: 2/10 I am giving it a 2 out of 10 because the presentation was perfect. However, I've never had any cold chicken and cold hard Jalapeño bread. In my conclusion, the food was yesterday's food. You may ask me how do you know? We arrived at 11:05 to place the order. We got our food at 11:15 which was quick. The chicken was cold. The mac & cheese was semi-warm and my okra was semi warm. You don't get this kind of food if a business opens at 11 AM and you receive your food at 11:15. That's why I am calling it yesterday's food. I wanted to ask so badly for them to just put it in the microwave because I saw it on HGTV and I wanted my food to be really great and I wanted to write a really good review for this business. However, I was highly disappointed. Now I am sure the food is probably hot on Sundays after people getting out of church in the south and all those good things. However, I was disappointed on a Thursday! Highly disappointed! The business is only open 3 hours a day so how could this happen? I am just glad we didn't have to stand in line for an hour and 30 minutes for some cold chicken. And I'll leave it at that!

It was good! Very cute diner, short menu, good food. The fried chicken was very good and we liked…read morethe collard greens. The banana pudding was tasty. Our cornbread didn't taste like anything which was odd. Everyone was very nice.

The parking lot was somewhat full when we came before 1pm. There was a bunch of people inside but…read moreno line to order. I went to the Raising Cane's that opened in Kansas City recently so I wanted to try something else and since this was a fast food chain, then the menu items should be the same. I ordered the Three Finger Combo ($6.59) and also forgot about the lemonade but it was fine. The place looked very new and clean. There were a lot of tables but only a few booths on the sides of the restaurant. The food came out a few minutes later. The Three Finger Combo was a lot of food for the price which was a good thing (most bang for your buck). The chicken fingers were hot and great with the Cane's sauce. The Texas toast was delicious and I wasn't expecting that. Good place for some chicken and would recommend checking it out if you want chicken.

The chicken was awesome, and their dipping sauce was good as well. I'm glad we stopped to try…read moresomething new. For fast food chicken it was above my expectations and would stop by again when in Louisiana Good job

A decent place to get fried chicken. I got the three piece chicken tender combo, which came with…read morethe chicken and fries. They're creamy jalapeño sauce was pretty good and had a good kick. The fries were hot and nice. The bowl was one of my favorite things that I had from this combo. The chicken was a bit Warm and dry, even golden chick tenders are about the same if not better compared to here.

Church's chicken is very amazing I don't understand how some of yall reviews are negative…read more The food is amazing also service is not that long? Church's has to be one of them best chicken I ate in Laurel Ms.

This is the best BBQ in Laurel, MS while it isn't really my favorite brisket it is better than most…read moreof the other options. The best brisket in the area I've had so far is at Swamp Shack BBQ a short distance away in Ellisville, MS. They seem to often be out of things here and then they have "specials" that they are also often out of which seems to indicate they are very busy usually. This place is definitely VERY popular in the area and it tends to be VERY crowded. They sometimes serve you really huge portions and other times smaller portions. I'm a big fan of Texas style BBQ which the brisket here doesn't seem to resemble the brisket I've had in Texas. Overall it is the best BBQ in Laurel, MS and they do have a cool space which is decorated with all sorts of bling bling inside.

Have been here many times and never disappointed with their food or service. My favorite are the…read moreribs and brisket, both are some of the best I've ever had(I've traveled to thru many states and a few countries to know what I like. Dang meat just falls off the bone. Wife loves the brisket, chicken (especially both on their huge salads. Their burgers are tasty and huge. The people there are so friendly and incredibly patient and helpful. For those that can't stay and eat, they do have a drive through that allows you the opportunity to enjoy great food.

The food was amazing overall, although I thought the pork chop was overpriced for what you…read morereceived. Our waitress did a good job and was friendly throughout the meal. There was a very large party that had taken over the entire patio during our visit, so I completely understand why the kitchen and service may have been slower than usual. The frustrating part was the seating process. There were several open tables, but customers weren't being seated very quickly. We were a party of two, and the table we eventually sat at was empty for about 20 minutes before we were seated. There may have been a perfectly good reason for the delay, but nothing was explained to us. Once we were seated, the food was worth the wait. I would definitely recommend making a reservation and giving yourself plenty of time, especially if you're visiting during a busy evening. The building itself is also worth mentioning. The inside has a fun, unique atmosphere that's different from your typical restaurant and adds to the overall experience. I'd definitely eat here again because the food was so good. I'd just make a reservation next time and plan on not being in a hurry.

So close and yet so far…read more.. I guess I am spoiled having owned and operated several successful restaurants ( including a popular steak & prime rib house ), and owning a home in San Francisco where no doubt one can easily find amazing food served in amazing restaurants by classy staff who understand what delivering excellent service means... But, we do love our Laurel.....and I do love The Loft! Food gets 4 stars, atmosphere and "the experience" gets 2 stars... Tried The Loft last night for prime rib... 1. The cute as a button young hostess was chomping on her gum to the point it was annoying! Very sweet young lady, but chomping her gum with her mouth open as she talked, walked, sat you, etc. Issue number one here.... no manager on duty? No adult with a measure of class to advise her to spit out her gum.... and THIS is consistent with the tone of this rant & atmosphere..... her open mouth gum chomping is only a part of the issue at The Loft. 2. Prime rib meal was a great value and the quality of the meat appeared to be excellent. Correctly priced in my view! The portion was excellent. I ordered my cut medium-rare and it was served to me a perfect medium-rare..... but look at the photo I attached! Looks well done, huh? SEE ABOVE- my Prime Rib & Steak House did 5.5M a year in sales, we were experts at roasting high quality prime rib.... STOP DIPPING THE PRIME RIB IN AU JUS AS IT DOES TWO THINGS..... ONE, IT TOUGHENS THE MEAT AND TWO..... IT ELIMINATES THE BEAUTIFUL PINK/JUICY PRESENTATION OF A FRESHLY CUT SLICE OF MEAT. Do not make the same mistake that Hog Heaven makes... by cutting the prime rib in advance then storing it on a steam table.... need to slice prime rib "to order", and NEVER dip it in hot au jus as it toughens the meat and makes rare or medium-rare or medium meat look well done. Mt cut was on the tough side but only because I can tell the cook (sorry, not a chef ) dipped it in au jus to heat it up right before serving... it came out looking well done but it was in fact medium rare as ordered. The hot au jus toughened up the meat though, so you lose a few stars for that bad practice. SEE my other photo of my prime rib from my restaurant, never dipped in au jus, and look how nice and pink and juicy it is compared to what was served last night. At my steakhouse / prime rib restaurant I had a batch of baked potatoes coming out over the oven every 20 minutes during peak hours of operation to guarantee my patrons received a fresh and hot potato. Last night the server explained upon arrival to our table that the cook forgot to put in the potatoes so they may not have any in time for my dinner.... happily, by the time we were served the potatoes came out of the oven so mine was incredibly hot and fresh... and hopefully the owner reads this and adopts the "out of the oven every 20 minutes" practice. Reduces waste too... Salad was fresh and the portion size perfect... no complaints coming out of either end of me regarding the lettuce! :) Ok, now the bad part.... Turn up the air! Same complaint we had last year... the same complaint we heard from two tables near us..... your restaurant is TOO COLD and the icy air blows down on the hot food doing what? You guessed it.... making your food cold! No need to freeze your patrons... cool is ok, icy cold is not fun, not comfortable.... Your flatware, again.... is a joke. Come on... as I asked before... drive down to Hattiesburg and visit Longhorn and take note of their nice silverware and steak knives. SEE the photo? We are not prison inmates, this is not elementary school or a long-term care facility.... please provide your patrons with some decent, not cheap, flatware.... your choice of the cheapest flatware takes down your restaurants classy-level by 2 stars. Train your servers! Laurel is visited by hundreds of thousands of visitors a year to see the Home Town sites... and obviously many visit The Loft. One's impression of Laurel, in part, is formed by ones experience at each restaurant visited...yes we are small town, yes we are deep south... but lets train what class is! Please... Learn the wine menu, where each wine comes from, etc., and learn the stages of service that includes how to properly suggestive sell. Our server was great overall, but she did the usual " did you save any room for desert?" routine. To increase revenue, server quest check averages and tip averages, teach how to suggestive sell! After pre-bussing and then later removing dinner plates.... have them approach the table and say this... "I just tried our bread pudding and it was amazing! We make it fresh daily and the cheese cake too which, by the way, I had last night and it was incredible... can I bring you a slice? You're going to love it..." Is The Loft a nice place? Yes, but "nice" is relative... it's not "fancy nice". Lastly, men... take your hats off!