Excellent service! We called them for a problem with our LG refrigerator. Maybe LG makes good…read morephones but the refrigerators are not so good. We actually called another place before D&B and they told us they do not work on LG refrigerators!! Our call was answered with a friendly voice and we were able to schedule at a work-friendly time! They actually have 4-7pm appointments!! And he called me when he was on his way. He did a thorough once over and told me what was wrong. He didn't judge me when I told him it had been making a funny sound, but since it was working I didn't think anything about it until I found a bunch of water. He had to order a part and said it was uncertain when it would arrive but he would call. It took about 10 days, but he called and was able to return the next day and all is well! A great experience!

Our Whirlpool washer went out last week Saturday evening. I…read moreused Yelp to locate a local appliance repair service and read all the great reviews about D&B Appliance Service so I made and appointment for technician to come out to figure out what the issue was. They sent Dean Bolek and within 10 minutes he diagnosed the issue (the motherboard needed to be reset) and had our washer up and running again! Good honest repair service! We now have D&B Appliance Service on our list of local trusted repair services!

I had an issue with my refrigerator not cooling properly. I called another appliance repair…read morecompany, had a delay in their response only to have them tell me that the guy who works on this type of refrigerator doesn't come as far as my home. Well, I called Aldo appliance service and Mike was out the next day! Knowledgeable, friendly, fast and affordable service! I am glad I was home because it was great just connecting with Mike as he explained the issue, and what my options were! Great guy and great service! Would definitely recommend him!

Prompt response, honest and great pricing. The problem with my washer was explained, the part had…read moreto be ordered and Mike returned as soon as the part arrived

Yes, my old a/c decided to wait until the heat wave to give up the ghost! The system needs to be…read morereplaced. I arranged for 3 quotes and in the end, I chose McNally's. Mark Estrada is the Comfort Advisor. He was exceptionally polite and courteous. He explained everything in easy-to-understand terms and answered all questions in a very professional manner. He did not attempt to upsell or offer product that was not necessary. He offered a great value for what was best for me. The decision to go with McNally's was now an easy choice. Meanwhile, raging heat and no a/c, Mark arranged to have a technician come out and at least get me up and running until the new unit will be installed. Esteban was the technician and it was soon evident that he was a true professional. Within minutes the a/c is on and running. Esteban was very friendly, courteous and polite and I am now even more comfortable with my choice to use McNally's Heating and Cooling. I am only sorry I can only give a 5-star review. This type of responsiveness, professionalism and courteousness demands a TEN-star review! Thank you Mark and Esteban for all you help and effort! John W, Elgin, Illinois

ATTENTION!! The first company that came to my home informed me I needed a new furnace and A/C…read more McNally's came to my home the very next day as I wanted a second opinion. Rigo looked at the photos the first company had taken but wanted to check for himself. He thoroughly went over the inside and outside of both units and saw that the photos from the first company were NOT of my furnace!!! I was shocked as I had used the first company to service my needs for many years! Together we compared both sets of photos. It was obvious the photos were not of the same furnace. Rigo concluded that both of my units were in good working condition and did not need to be replaced. McNally's was thorough, knowledgeable, honest, and courteous. I am so grateful to McNally's who performed their own examination of my units instead of taking the word of the first company who falsified the photos of my furnace. McNally's saved me $13,000!! I now have peace of mind that I have found a honest company in McNally's to serve my future needs. I hope that my experience will help others to seek a second opinion. It breaks my heart to know that there are companies who so blatantly scam people who are looking for help but I am happy to have found McNally's to be one of the few remaining companies out there who treats their customers with honesty and respect.

GE profile oven going haywire. Called Eddie, he talked me through making it work again in 15…read moreminutes at 8 am on a Sunday so he didn't have to waste a journey and I got on with brunch! Did same with my ice maker in fridge last year. Eddie is the man.

My microwave suddenly stopped heating, even though everything else on it seemed to be working. I…read morecalled West Suburban on Sunday, and they had Eddie come out Tuesday afternoon. He arrived right on time and wore protective gear and booties on his shoes so he wouldn't make a mess. He got my microwave fixed in half an hour; it was an easy fix with a part that just needed to be put back into place because it got dislodged. Good, quick service, I was happy with the work. Definitely recommend.

The technician Dan was Awesome to say the least, so thorough and knowledgeable of course with 40+…read moreyears of experience and very polite and respectable too. Thanks Dan

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

The emergency call cost over $140, heater wasn't working. Furnace wasn't cleaned, technician said…read moreit was either a bad ground wire or a circuit board. Said he put in a new wire (although had no confidence that was the problem) and was working now but that it was really random. So didn't know if it would be fixed and ordered a circuit board. He seemed very unsure. I've had my furnace serviced before (by another company) so I'm not a newbie. A cleaning wasn't ruled out but more expensive fixes were immediately tried, like he had no clue but would try, I don't know... I called another company because I felt this was obviously poor service, maybe even a scam. Ans as I suspected it needed to be cleaned and a faulty sensor (a minor repair) was put in. And at a very reasonable price. I was left with the impression that I was being taken advantage by Charles McDuffee Co. or that an untrained or poorly trained person came. I will never use McDuffy for anything. EVER. Definitely the worst service repair I've ever experienced as a home owner for over 40 years!

We have used Mcduffee's heating and cooling in 4 homes over the past 25 years. We have two furnaces…read moreand two AC units they have maintained and repaired / replaced when needed, just had them out on a Friday night, within 2 hours of calling them during the recent polar vortex cold spell. Excellent customer service and fair pricing on equipment and repairs.

Great service, easy to communicate, and good after service care…read more They completed vents and dryer cleaning, was on time for scheduled appointment, very professional technicians, and the quality of work was excellent.

Called and they were very reasonable and came and did the job in two days. Very happy.read more

I have used Allmake on 3 occasions, twice for refrigerator repair, and once for electric double…read moreoven repair. The same technician (Zoh) came each time. I was skeptical about using a repair service other than ones that were authorized by the appliance manufacturer, but the cost for Allmake to do a diagnosis was far less, and Allmake was more willing to discuss the issue over the phone before scheduling an appointment. Since the appliances were out of warranty, I decided to give Allmake a try and hoped they would have multi-brand knowledge. They were able to set up an appointment within a couple of days of my call on all three service calls. Zoh was very personable and professional and even removed his shoes upon entry of my home. On one of the refrigerator repairs (having explained the problem to Lindsay on the scheduling call ) Zoh quickly diagnosed the problem and discovered solid ice in the back and bottom of the inside refrigerator and said he may have to return after it was defrosted because he could not get to the condenser because of the ice. Instead, he said he could try to apply hot wet towels to the ice to see if it would melt enough to chip away, and it did. He brought the condenser with him (having suspected it was the issue from what I shared with Lindsay), which was impressive. After the visit, I researched the cost of the condenser online, which had plenty of 'OEM' options that were a quarter of the cost of what Allmake charged. I challenged Allmake and Zoh called and explained that the online options were all plastic inferior versions of the metal OEM, and offered no significant warranty. The condenser he purchased was through the manufacturer and provided both warranties for the part, and warranties for the service call to replace the part if defective, which I would have had to pay for to replace the cheaper version. This made me feel more confident of Allmake's commitment to quality parts and service! My double oven is all electronic with touch screen technology and had a persistent error code. I knew this potentially could require replacement of the entire control panel and might be very costly. I asked Allmake to research the cost of the panel before sending someone (considering I might purchase a new oven instead of repairing this one), and they complied with my request. Not many service providers would do this without a service visit. They called the next day and advised it was $999 for the panel, and if I went with it, there would be no charge to install it. I decided to go ahead and schedule the service call with them, hoping it would be something that would not require the whole panel be replaced. Zoh was the technician again, and I wondered how someone could have in-depth expertise in multiple appliance types, let alone multiple brands of each type. He removed the display which was a complex array of circuit boards, wires, and connectors and checked against schematic diagrams he had already pulled up on his phone prior to the visit. He found a paper thin square with micro wiring that appeared to have a loose connection to another circuit board. Like a surgeon, he carefully tried to clean and secure the connection with precision tools. Remarkably, it was successful...the oven was back in operation with no error codes, but unfortunately, after a couple of days, the error code started again, indicating it was a more complex issue. After explaining to Zoh, he did not hesitate to offer a refund, since his solution did not fix the problem. And he offered more options for me to troubleshoot. He encouraged me to call the manufacturer to see if there were any recalls, or if reprogramming the control panel (rather than replacing) was an option. After investigating, it was confirmed replacement was the only option. I researched online and found an OEM panel for less than the $999 quoted. Again, Zoh encouraged me to research the online supplier's warranty and return policy. As it turned out, there were strict rules around returns, meaning if it was taken out of the box and it did not fix the problem, it was not returnable, AND there was a restocking fee. Zoh worked with his supplier to get a discount AND their assurance that if the replacement did not fix the problem, I would be able to return it for a full refund. It's working, and with Allmake's 90-day warranty, and the agreement with the supplier, I feel confident in my decision. This level of honesty and service goes above and beyond and I will not hesitate to use Allmake for future appliance repair needs, and recommend them highly for their professionalism, expertise, and value!

Called yesterday for no heat on dryer & Dylan repaired today! Cost of repair was very reasonable,…read morecourteous & professional! Highly recommend!