From the very beginning Castillo Funeral home showed my family and I nothing but compassion and…read morecare. The one receiving my father was so kind to us and patient with our goodbyes at the hospital, Xochitl was very compassionate and showed us kindness when calling to schedule the services and also till the end of the burial service we were still taken care of like family. The funeral home is very warm, welcoming, spacious and clean. The cost of the funeral was very reasonable as well with everything we ordered. I'll be preplanning my funeral needs here in the future.

I required duplicates of certain crucial documents pertaining to my parents, and both…read morerepresentatives Arturo and Maria were exceptionally accommodating and courteous.

From the very beginning, Mr. Delgado and his entire team exceeded our expectations. They delivered…read moreeverything they promised with professionalism, compassion, and genuine care during such an important time for our family. They made a difficult experience so much easier by treating our loved one with the utmost dignity and treating our family like their own. This was our first experience using their funeral home, and we truly could not have asked for better service. Every detail was handled with excellence, and the communication throughout the entire process was outstanding. We are beyond grateful for the kindness, respect, and support they showed us. Without hesitation, we will be recommending Mr. Delgado and his team to our friends and family. Thank you for providing such exceptional service and for making a lasting impression on our family. We are forever grateful. Dora Herrera-Perez & Family

The staff here was amazing. Amber guided us & walked us through everything to help us pick the…read moreright service to honor my father. The day of the service Leslie was a huge help. Their kind words, comforting gestures, and unwavering support have meant the world to us as we mourn the loss of my father. Giovanni helped us unload & load stuff we brought. We take comfort in knowing that we are surrounded by such caring and compassionate individuals. Their gestures of sympathy and acts of kindness have touched our hearts in ways words cannot express. This businesses support has helped us through this dark time and will be remembered with immense gratitude.

Went to a funeral here today for a friend's dad. Beautiful facilities and grounds…read more Seems like a nice last address...

This is a hard review to write. My father passed away a couple of years ago, and he is at this…read morecemetery. We initially visited the day after his passing to make arrangements, and purposely selected a shady, wooded area in a row that allowed for raised monuments. The prices are high and the paperwork is extensive, but the staff we worked with were professional and all of our questions were answered. Even the day of the service, things were smooth and organized. Yet, nearly two and a half years later, he still does not have a headstone. There's a board that approves all markers and they have declined several drafts of what we want- and we are never provided with a rationale for why. Despite selecting a plot based on being able to use a raised headstone, we are now being told that the policy has changed. A design with a cross was declined, and staff (off the record) said it was due to the religious imagery. At a cemetery! Ridiculous. Whenever we request a copy of these mysterious policies, we get the run around. Nothing is ever provided in writing. Calls higher up to get this rectified are never returned. Apparently, once they get tens of thousands of your dollars and your loved ones remains, they could care less about customer service. Losing a parent is a heartbreaking experience I wouldn't wish upon anyone and Mission Park has made the ordeal exponentially more exhausting and painful with their constant paperwork and lack of humanity. I guess the one small upside is that the double-deep plot means I won't have to go through this elsewhere when my mother passes, we will just need to carve in the dates. Assuming they ever allow us to have a headstone. NOTE: There is only one single-stall bathroom available in the sales trailer, no facilities on site despite the massive chapel building that has been under construction for years. Plan ahead when visiting or attending a service.

Hillcrest funeral made the process from pre- funeral planning to final burial day a less stressful…read moreprocess . The chapel was very nice if you do not want a traditional church service.

Mr Bernal and his staff took absolute amazing care of my family. My mother who was grieving and…read moreneeding extra guidance reached out to him several times and he always personally answered the phone and helped my mother through whatever situation it was. They gave us a beautiful service, it was more than we thought it would be. They made this utterly heartbreaking time manageable and easy, or at least this part of it, which is a huge weight lifted.

Chose when an unexpected death occurred and stunned the pastor at medical faculty had a set of…read morepages. Well this is nothing fancy and located on the far Southside but the service is top notched. I've used a more well known funeral home and this service by the staff went far beyond and for a fraction of the cost. Of course I'd recommend them.

An update: Olinger Mortuary Service are true professionals. We said our final farewell to our…read morebrother on 27 NOV 2023, and I had the pleasure of meeting everyone in person. Ally went all out to make sure my brother's body was transported since his last request was to donate his body. She made sure the obituary and prayer cards were BETTER than what I asked for. Thank you to the owners for working with her so we could have a special last farewell for my brother. I had the pleasure of meeting the Funeral Director, Eusebio Betancourt Jr. who picked up my brother from Bexar County Examiners office and the Driver that was transporting my brother to Huntsville, Texas, Steve. Again, very professional, and respected our brother. If you want to have a peace of mind and meet your loved ones last wishes, don't hesitate to contact Olinger Mortuary Serice. Crystal and everyone that answers the phone gives you the attention you need, and they "listen". Very friendly and helpful. God bless this profession.

I understand the business deals with death daily but the people here are cold. I didn't expect a…read morepity party but some sympathy. Not very friendly people. They took a while to respond about anything. Date they provided kept getting pushed and they didn't let us know regarding it, we had to do the following up and still had to wait.

I agree with negative reviews. The staff member I dealt with was cold, unresponsive to calls for…read moreupdates on monument completion and unconcerned that the headstone for my husband's stone-setting was up to 6 months late. Once the final contract was signed and payment for the monument banked, my voicemails went unanswered until I asked a third party to plead for her to return my most recent call. The headstone should have been ready this week. Losing the love of my life was and is dreadful but being ignored and put off is cruel. Don't contract with this company!!!

We were very pleased with every aspect of service provided by Castle Ridge Mortuary. From the…read moremoment the first person answered the call we were treated with respect, kindness and dignity. James the funeral director made the process of setting everything up as easy as possible, from insurance to the flow of service. Hopefully we will not have the need to use the service again anytime soon, but Castle Ridge Mortuary will be our family's Mortuary of choice. Cleveland Smith and Lisa Pendleton

Olivia Alaniz was outstanding! From initial consultation, thru detailed arrangements, procurement…read moreof death certificates, the funeral service itself and the graveside service--she was always professional and compassionate. She kept lines of communication open, and was flexible and attentive to our needs. I highly recommend Castle Ridge Mortuary for those who find themselves with the unpleasant task of planning a funeral for a loved one.

actually they get a 000 you'll lose your peace. promise it won't take long if you bury your people…read morehere. the website is a complete facade! i'd like to know where that lake water image is at. it's mainly dirt and weeds over graves people. do not bury your loved ones here! the up keep hideous. you'll only see weeds and dirt not grass, they don't do actual lawn care (i laid my own grass and it died) they do not water feed kill, they ride over the grounds. first funeral home ever that let's their staff talk wreck less & rude as if you're at their home. the staff is rude and entitled over your loss, they throw your decorations in a warehouse full of dirt in the back of the cemetery grounds, they have desecrated graves( my infant was one and i have proof). when you bury your loved ones you own that land.... they will tell you what you can't put in your headstone and that's ridiculous. look at the texas funeral service commission site.

Pierre assisted us throughout, and he provided above and beyond service during an incredibly sad…read moretime. He was highly responsive and flexible with all of our requests and kept us updated throughout. I can't say enough about the quality of work he provided us. The ceremony was beautiful, and overall we felt like our loved one was honored considering the short amount of time that everything was completed. They took care of the slideshow that was shown during the service, they also took care of the playlist of songs, and they took care of the programs that were handed out. Norma was also helpful in making sure the food was stocked and displayed along with ensuring our guests needs were taken care of. The bathrooms were clean, the whole building seemed to be clean, and it didn't seem like that detail was overlooked which was highly appreciated after viewing other funeral homes. The lighting was good, and we felt like the staff was good overall as well. There was also a private family room attached to the main service room if anyone needed a break or wanted to use it for a kids room. This place was full service from what I could tell. The only part that I wasn't extremely satisfied with was towards the very end where it felt like we were a little rushed out. We did book for an extra hour to ensure this didn't happen, but things happen and we understand that part wasn't understood my some of the staff. I would recommend this place to anyone based on the services provided that we received.