This took me awhile to post. I used Trevino for my mom`s funeral service. I was very displeased…read morewith some of their services. We hired catering service, they didn't show up. Someone forgot to schedule it, they didn't forget to schedule the payment. I paid in excess of over $500 if I recall. They did reimburse me, it took weeks since it had to go through their process. The place was clean, cold ac, and they delivered on the other services. Claudia was point of contact, she is a great person and very understanding. We didnt hire escorts, as we were having issues with the insurance. The driver that drove the hearse was very upset & wasnt afraid to let us know. He literally flew down the roads to the cemetery. That individual has no place working in a place like that.

bad place in general. my son did not get cremated for 20…read moredays because the funeral director never had the proper paperwork. never apologized for the bad service i cannot believe these people are in charge of loved ones

There is no respect for loved one's graves after they get their money, hell to any one after that!…read more This is the entire staff attitude when a situation is presented. They do not care is the bottom line. There are others who have damages to graves sites, and they keep doing this over and over.

Cemetery #2 Shame on you for treating your customers so…read morepoorly while they're already going through such a trying time. You held a meeting by the entrance on the steps with my family talking through a mail slot. I understand health concerns with COVID, but there are precautions you can take to protect yourself and your paying customers so that you can properly discuss burial arrangements. You requested documents from them over 80 years old, yet you couldn't provide documentation that should be maintained by your establishment. The managers here should have better interpersonal skills and practice proper social etiquette instead of trying to make an extra dollar.

I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

Marycatherine and Adam made a typically difficult process almost pleasant. Their knowledge and…read moreunderstanding of the services and products were excellent. We could not have asked for nicer or kinder people to deal with, while making arrangements for our father and mother.

From the very beginning Castillo Funeral home showed my family and I nothing but compassion and…read morecare. The one receiving my father was so kind to us and patient with our goodbyes at the hospital, Xochitl was very compassionate and showed us kindness when calling to schedule the services and also till the end of the burial service we were still taken care of like family. The funeral home is very warm, welcoming, spacious and clean. The cost of the funeral was very reasonable as well with everything we ordered. I'll be preplanning my funeral needs here in the future.

I required duplicates of certain crucial documents pertaining to my parents, and both…read morerepresentatives Arturo and Maria were exceptionally accommodating and courteous.

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

Great services at a reasonable price they were very accommodating for us . I really don't know…read morewhat else to say

mr. FUENTES himself and his sons are personally call me and asked me if I needed any help due…read more cremated my mom with them here in San Antonio but I had to transfer her to corpus to be put in with my dad and his mausoleum. at at the Judson funeral home asked me if I needed any help filling out the paperwork for my 's other insurance that Memory Garden woulded take due to time issues. I will take here help once I get all my paperwork together.. Again I thank you area at the Judson location.

Clean and spacious. The streets are paved nicely…read more Glad they made it easy to bury my live one.

Came to visit my parents for Father's day and weeds on the grave is overgrown whilst others within…read morethe area are trimmed. How is this even acceptable? S.F. cemetery