I recently purchased a used Pickup Truck from Corwin Ford in Spokane, and could not be more pleased…read morewith the entire process. I was traveling from over 350 miles away to purchase a used vehicle "sight unseen" so it would have been a real bummer had they miss-represented the vehicle over the phone. In the past I have always been wary of dealerships and car lots when looking for a used vehicle, so this was a very pleasant surprise. Ken and Mario were great and treated me very well and gave me a very fair price for a used truck in truly great condition. They run a tight ship at Corwin Ford, and I would not hesitate buying another vehicle there in the future.

I haven't found fault with the service, but Service Advisor Daniel is a mess. It's just one problem…read moreafter another with his complete lack of communication skills. Example, after a week, I called him to check on my truck and he said, "OH, it was ready last week." You'd think Corwin Ford would want their $2k in a timely manner, but Daniel failed to call day after day while it collected dust in the parking lot. Daniel does not respond to text messages. Daniel, quite frankly, was a whiny little child at pickup time from the truck nursery. I'm the customer, not the customer service advisor. I'm not your mommy who's going to tell you all your mistakes are okay and you're a good boy. The "follow up" call from Daniel today was just more of the same whining, asking me to tell him all his deficiencies again bc he forgot how bad his service is. Daniel, I already gave you my feedback in person - you didn't need to call and ask me what you did wrong again today. I had zero intention of posting feedback publicly, but you need somewhere you can look back and remember what went wrong and not ask me a third time. NOTE: Bring a debit card or old school check for a 3% discount. Daniel won't remember to tell you, so now you know.

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Caution purchasing a used vehicle. I will say i purchased a…read morevery nice 2006 mustang roush with low miles. Great car but das lights went out after 2nd day at home. Autonation did seem to agree on the 5 day/250 mile warranty... But, to help me with it was far from seen, I had to find parts and the gauge cluster is hard to find as many know. Autonation dragged thier feet then refered me to ford dealer. To find problem. I wanted original roush gauges, then left to me. I did not drive it due tue issue. Still after 3 weeks its now sitting in my shop. I've been trying to comunicate with the used car manager and twice responded with nothing other than refering to the salesman. No help in any way. I love the car and will keep it but good luck with any help from manager on any used car issue.. Now autonation finance is another issue, I got my first payment notice. Called to pay off loan at $11,046. They refused to take a full payment. Said i could only process $10,000 but in two $5,000 payments. ( those were back to back, like why not one payment) Leaving a ballance of $1,046 and refused that, say i had to wait a week. Never in my life have i had any issues of this nature. I do want to add it is a very nice car. Just did not get much cooperation.

Went to get a diagnostic on my car. They gave me a invoice totaling $1700. Said I needed a new…read morebattery too... I said I had just got a battery a month prior and he scratched it off the recommendation list. Seems super shady. I won't be back

If you would like to take your car to a dealership and have it ignored for a few days you take it…read morehere. This dealership really lacked proper communication skills and good customer service. Really makes me wish I didn't have a mazda when in fact, I love this brand. As a manager of another company and seeing this happen to your car, it's really frustrating because the issue is easily fixable.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

These guys were very professional. I bought a car from out of state and they helped coordinate the…read morewhole thing. I've bought many cars and this was one of the better experiences. Justin was my salesperson and went over and above, taking pictures and videos of the car, as well as driving it to a third party for inspection upon request. Tyler in finance helped to button up the transaction and got me all the paperwork. Both of them took dozens of my texts and calls with a great and professional attitude. I would highly recommend them to any buyer, local or remote.

Drove in to the lot after work right about at 5:15 PM drove around the lot a few times looking for…read morethe vehicle I was interested in couldn't see it couldn't tell one building from the other. I suppose I could have looked a little bit harder so I called and I called and I called and I called finally, some young kid walking across the lot with his phone out. I said hey would you mind answering the phone and he said oh I don't answer phones why don't you call them? I let him hear the phone, ringing and ringing and ringing he said well would you like me to go get them? I said how many people are in the office , Maybe three or four I doubt if they were all on the phone I left end of story.

Needed a van to transport family from Seattle back to Spokane. This place had a good price and…read morebecause it is off airport lower fees and free parking. The van was clean and reasonably well equipped. It did not have blue tooth connectivity though. I assumed all cars do these days. This was an inconvenience for me as I absolutely do not talk and drive. The rental process was easy and no pressure to buy gas or insurance.

My truck was in for repairs and the team was very helpful in providing a rental truck. They have…read moreexcellent customer service.

Repeat customer here. With regard to the sales department, fortunately there are a whole bunch of…read moreother car dealerships along the street where one can buy a car. This dealership never really has many cars to choose from anyway. Not a terribly friendly bunch working hard at much. The Service Department is where the tires sag at this dealership. It isn't good. Never has been. Not a terribly helpful bunch. On a slow downhill slide for years.

My husband and I just bought an Acura RDX from Acura of Spokane. Brian, our sales guy, made sure we…read morefound exactly what we wanted and kept us updated for a couple weeks on cars that came in. He found our car and saved it for us to come look at. We went and drove the car and LOVED it! There were a couple things that we wanted fixed cosmetically and Acura fixed them right away! Everything went smoothly and we have a great car! Thanks to Brian and Acura of spokane! Honest and helpful!