I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Scammers. They scammed my mom out of an extended warranty for $4,000.00. She just got a call saying…read moreshe needed to purchase an extended warranty, that the one from dealership expired. Unbelievable. Scam the elderly. Pathetic.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

They have been amazing, by far some of the fairest rates for service in Spokane. They have gotten…read moreme in and out for oil changes. Killer pricing on tires. And currently doing warranty work on my Audi. The shop is amazing. And the sales staff is top notch! Great group of people! I highly recommend!

After recommending friends and family to Jennifer's, we were sold a car with a bad transmission…read more They declined to buy the car back and said they "felt terrible", maybe we could auction it off, or try and sell it to another car dealer. What a surprise. Buyer beware!!! Will never recommend them again and have warned off all my friends, family, coworkers. How incredibly disappointing this entire experience was.

Keith Moors and associates are the most professional and least sleazy sales folks you are ever…read morelikely to encounter. I'd entrust my wife going in there solo and that says a lot! Thanks for a great experience guys!!

It's not so weird anymore whenever I take my WRX in to get an oil change they just man handle my…read morecar until a part breaks. Nothing I've done to my car has caused this. I took my car to get oil change and there was a broken sensor. Then I took it in for a recall and they broke the bold holding the catalytic converter claiming my 2019 is just old and rusted out. No I think not. If it was up to me I would never recommend anyone coming here. And the fact they act so nice about it only makes me feel Like I am being gaslighted.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

If I could give no stars I would. I've owned 8 prior Hyundai's with little to no issues but also…read moregot rid of them prior to 75,000 miles. Now realizing never again! Took Sante Fe in for engine stall, called 2 days later told it needed exhaust plugs $7600. Told be ready in a week. No loaner car. Almost 3 weeks later on a Friday told ready next Tuesday. Great. We'll that Monday called told bad news "Recommend new engine" Cylinder wall has scratching". $12,000. WTF. Vehicle 112,000 miles, out of warranty, nothing they would do. Spoke with the owner, "No Bueno" Not willing to help, nothing. Decided to get the new engine due to still owing a substantial amount. Still no loaner car. Told they would order the long block, ready probably 2 weeks. Finally loaner car for 1 week. better then nothing. Called for balance, $500 higher then given prior and specified "It would not change". WTF. Picked up, drove home, examining engine. Again WTF. Filthy engine and best thing. LOW on oil, over a quart. Ridiculous when just paid, "$11,500. Never Recommend Hyundai or service dealer! ​

We purchased a new Ioniq 5 from Spokane Hyundai. During our final walk around, we found broken…read moreglass under the seat. They denied any knowledge of issues. We had already signed the papers so we took it home. The next day we realized there was broken glass embedded throughout the carpet and we couldn't keep the car. We went to return the car and the weekend "manager" told us a strange tale about how the car had been lost in transit, and who knows what could have occurred, and hadn't our salesperson told us about that? We were originally going to purchase a similar car from Spokane Hyundai, but the dishonesty followed by very unprofessional behavior from the "manager" lost our business. I emailed the general sales manager and sales manager to inform them of their employee's lack of customer service and lack of professionalism and never received a reply.

I bought a Toyota Tacoma from the guys here, and it is a great vehicle. There was a minor issue…read morewith the 'check engine' light coming on, and I was pleasantly surprised by this dealership's commitment to making sure they fixed it permanently. Jamie and the guys here are absolute rockstars, straight shooters, and fair dealers. I would not hesitate to recommend them, or to buy another rig from them in the future. Very sweet guys, easy financing, and all around a trustworthy car dealer. A++

Valley Auto tried to sell me a 2006 Honda Element EX-P with 256,000 miles for a hefty outrageous…read more$7,000! A 2006 Honda Element EX-P is only worth around $5,000! Valley Auto also lost the original title to My 2022 Luxury Hybrid Sports Car when appraising it, and so now I have to pay to order a new one at the driver's licensing branch. I ended up finding another 2006 Honda Element EX-P near Seattle with literally 1/2 the miles, and after Valley Auto released My Deposit, they jacked the price of this *ALREADY* jacked up car, jacked it up even higher to $8500 - Unbelieveable - Highway Theft / Robbery! I literally purchased a vehicle near Seattle with HALF the mileage for $9993! Valley Auto's 2006 Element has 256,000 miles............ and Valley Auto is charging customer's an outrageous $8500?! (Note: This does NOT even include Dealership Fees, Titling, Registration, and Washington's 9% tax rate!) -- NO THANK YOU!!!!!!!!!!!!! Now I have to pay to have a replacement title issued on My Car I almost sold them until they literally lost My Title (It's going to take WEEKS to get a replacement issued, and now I can't sell My Car for the rest of the summer, missing out on any summer buyers) Photo: Outrageously OVERPRICED on a 2006 with 256,000 miles

I have been a regular customer for Corwin Ford formerly Geoge Gee for many years. Up until now it's…read morejust been with the Service Department and have always been happy. It was time for me to get a new vehicle so when I was there getting my car serviced, I mention it. They set me up with Ken Galimanis, we talked for a bit. Got back with him after I had made a list of everything that I wanted and emailed it to him. He got back to me with a few that matched up with my list. Ken is friendly, knowledgeable, patient and makes a real effort to not waste your time but compiles a list as close as possible to exactly what you are looking for. And he did a great job for me. I was looking for a used car and ended up getting a 2025 Ford Escape It's awesome and I love it! Thanks Ken appreciates your time and professionalism.

I had almost $5,000 worth of work done in their service department…read more When I went to pay, they said my credit card would be charged a 3% fee, or $150 more. When I pulled out my checkbook to pay with instead, they said they wouldn't accept my check and that paying with my card and accepting the 3% fee was my only option short of paying with cash, and my ride had already left. EVERYTHING about this experience with Corwin was worse than when it was Gus Johnson Ford. It's now corporate greed and indifference instead of the folksy, down-home service it was for me for 20 years with Gus Johnson. I won't be going back there.

Every time I have used the Honda service team here I have found them to be super friendly and…read moreinformative. Unlike a downtown dealer, I've never felt like they were trying to pull one over on me. Like most auto maintenance you can pay for convenience or DIY. They don't over pressure you either way, so I pick and choose what I have them do vs what I do myself. No scare tactics or anything like that ever used when I discuss with them what I will do vs what they will do. For instance, I personally hate doing oil changes myself, so will use them for that if I need other work done. Also had them install a OEM hitch because I have the lift gate kick sensor as well and had to be moved when the hitch was installed. I selected the OEM hitch because it looks much better than the aftermarket ones.

I would avoid this lot by all means. Incompetent all around, typical used car salesman types:…read moreattentive when they want to sell you something, ghost once the sale has gone through. Hard sell on the warranty. There are major issues with internal comms. More than once I have contacted them about simple service related items. They tell me, "ok, come in any time." But then I show up and their service department is completely confused and I end up having to make an appointment and come back. The latest had to do with getting a front license plate bracket installed because they didn't install it when I bought it (I should have made them install it when I bought it). First time I emailed Nick who made a big show of "email me for anything." No answer. Then I call, they say 'come on in' and like an idiot I believe them. When I get there they turf me to AutoNation Acura next door, who are all confused because no one from Honda gave them any heads up about my coming over. Yesterday same thing happens. I made the mistake of believing the person I spoke to who said "come on in". Service ppl are again confused, say they don't have the bracket but can order one and tell me just show up to Acura and they'll install it. Tell me why I showed up to Acura today, they have 2013 and 2015 brackets but not 2014. Those Honda clowns either didn't order it or ordered the wrong one. Acura is ordering for me directly and ill show up tomorrow to have it installed. I trust them, but not Honda. I regret buying from autonation Honda. Worst experience ever.