I dine out alot and this place is the worst experience I've ever had! Workers are very rude and the food was horrible.

If I could give zero stars I would got a burrito from here last night worst mistake of my life... worst food poisoning I've ever had been exploding from both ends since 4:30am. Dont eat at this establishment its seriously disgusting... just ask my toilet. read more

Got charged $6 for two ice waters - maybe I'm old school but non bottle water should be free?

Waited in line for 10 minutes at the drive through behind one other car who also had to wait a significant amount of time to order. After patiently waiting, I was told they were closed for the night (8:01 PM). The bar is pretty low for Evanston and they still managed to fall short. read more

This place is ridiculous. The prices are absolutely INSANE!!! 2 burritos with drinks and a piece of key lime pie was a over $60. Then I was served attitude as the snarky female a cashier replied "congratulations that's the smallest tip of the day". Sorry, but why is the customer expected to tip someone when they only handed me food that was pre-ordered? It seemed pretty neat & tidy inside and the air conditioner felt good. As my food was handed to me, I asked for a few packs of hot sauce. The same snarky cashier said, "only people who tip more than $5 get free hot sauce from me". It was unknown to me that Costa Vida now charges for hot sauce, they've never done this to me before. I thought she was joking so I forced a giggle. . .until she rang me up $1.99 FOR HOT SAUCE!!!!!! So it was over $6 for 3 sauces which I did not take. I asked them to completely fill the container if I'm paying $1.99 and the female cashier informed me that's it's one ladle per container. I told her to keep the sauce and I left the store. That cashiers needs immediate retraining on how to properly and politely treat customers. Demanding tips then complaining about free money is wild when it was a pre order. I shouldn't spend more for 2 burritos than I do for hibachi and I don't think that paying customers should be charged for dang hot sauce. Never ever ever ever again, Costa Vida. read more

Every restaurant is allowed an off day, some other reviews on here are hopefully just that, a bad day... I had a great experience, I wasn't super hungry, so I just ordered a kids meal to share with my son. A chicken quesadilla with rice and beans, came with a drink and a cinnamon sugar tortilla hit the spot! The watermelon limeade drink I tried was excellent and I loved it! The line was pretty long when we arrived, but the workers worked through the customers at a decent pace. We enjoyed our little snack in the clean restaurant and would be happy to stop by another day. read more

Costa Vida - Kids Quesadilla - Mexican Near Me - Evanston, Wyoming

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To be honest, I love the food. But the community is what really makes this place great, expecially Macie. Every time I go in she has the biggest smile on her face and is incredibly helpful and nice. What a wonderful worker and a very well earned employee of the month plaque. read more

I love the vibes some employees give especially amparo and Carlos always somehow have a smile and greet people even if the line does not stop great customer service can work on cleaning lobby more but other than that it's a great stop . read more

I usually love Costa Vida, but at this location, my rice is hard most of the time and today my food came cold.

I never complain but tonight the food was terrible. Very small portions and tasteless. Will not be going there against. If I could give a negative 5 stars I would read more

The service was terrible. Put very little queso on the nachos then said they ran out. Then we asked for mild salsa for y 2 year old daughter but she tried it and said it was hot. I tried it and it was pretty spicy especially for a 2 year old to eat. Went to the counter to ask for mild salsa and said what they gave me was mild. It was not. We kept asking for mild because we saw more salsa at the bar but then gave us pico. Employee was very rude and laughed when we told him salsa was too spicy for my 2 year old daughter. Not going back again. ​ read more

Beware........ Lots of food handling without changing gloves, I got food poisoning here, lasted about 12 days. Staff was friendly, but def. not trained on food handling. read more

I've been a long time customer here, but lately if you ask for a little more meat or pico, you're charged significantly. They are making the burritos with less of everything, but a side of bad attitude! I was treated rudely by two employees at two different visits. I won't be eating at this location anymore. Pity. read more

We found this to be a pleasant surprise at our first visit. In many ways this reminds me about Cafe Rio but with some great additions to the menu, i enjoyed the fresh made tortillas and my tacos were great, the Mango salsa was awesome! read more

Costa Vida - Mango Salsa with a great kick! - Mexican Near Me - Evanston, Wyoming

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Every time I've gone to this location they have been out of main items like black beans and steak, I was hungover but the whole team working seemed even more slow and unresponsive. read more

The food was good but the portions were significantly smaller than other Costa Vidas we have eaten at. I usually can't finish a salad and I ate the whole thing and was still hungry not too long after. Everyone else in our group said theirs were smaller as well. When you spend over $10 for an entree you want to leave full. read more

Food was ok.. ordered online. Husband picked it up and they said part of the order was not available. He got home, I called to see why I was charged for the full meal . The girl sounded clueless and she kept asking her manager Umparo who is the manager and I was told it's a complete process and they have to go through the corporate office and fill out a request. All for a refund ? The refund I should get in a week. **update, over 2 weeks later and no refund and I called again and no one can help apparently. The manager gave me the general managers phone number who I called and could not leave a voicemail for because his voicemail is full? The manager said they are not given corporates phone number? Very very weird. I will be sure to never go to this restaurant ever again. read more

This location is awful. If you order online and pickup you'll be ignored. I finally flagged one kid down from the assembly line and tried to tell him i was picking up my order. Poor guy barely spoke English and i had to tell him my name 4 times. Finally he finds my order and takes 5 more minutes to bag it. I tried to ask for silverware but he just shook his head. Trash everywhere inside. Mgmt should be ashamed read more

Cleaning and closing the beverage center an hour and a half prior to closing seems like bad business to me. This is the first Costa Vida I've been to. Based on this experience it will be a long time before I consider it as a dining option again. I hope this was just a bad day. read more

Costa Vida - a plate of mexican food and a cup of coffee - Mexican Near Me - Evanston, Wyoming

The staff was remarkably unorganized and despite the t-shirts they say 'I my job' my educated guess is they were hating every moment there were there. Dining area was generally clean; as were the bathrooms. The food tasted ok, not great, but it didn't totally suck. Overall I give it a 'Marginal' rating. read more

Costa Vida - Where the work is done - Mexican Near Me - Evanston, Wyoming

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One day I shall learn that Fast Food in Evanston just isn't that great. Nice little location, sweet little drive thru, and very convenient to the freeway and fuel stops. That's where the magic ends. Ordered the steak quesadilla. Two small pieces of steak in my cheese quesadilla. Maybe 1 square inch combined. Glad I paid extra for that. Asked if they had "fresh brewed iced tea." Was assured they do. Excellent. Get to the window and she hands me a bottle of Lipton which isn't fresh brewed and is arguably not tea. One day I will learn. Today just wasn't that day. :) read more

Whenever I go here its always so loud and busy, and some times the workers don't pay attention to you when your standing in the line, sometimes you will be waiting for you food for 20+ minutes and its just overall not the best food its mediocre at best, the music in the store is ok but its still rather loud regardless, and I do not do well in loud settings, I may come back in the near future but right now I am Unsure if I will come back within the next few months. read more

We were visiting SLC and decided the 1 hour trip to Wyoming was worth it to check another state off of our list. :) It was late so we wanted something quick and easy and this fit the bill. This has a similar vibe to Chipotle and Cafe Rio. It was nothing special, but it wasn't bad either. We got a bowl, taco, quesadilla, and nachos. All were just as you'd expect them to be. They do have a drive through which is really nice. But I like to see how my food is made. So I preferred going in. If your looking for a quick ameri-mex meal this is a good option! read more

Garbage food bad service and a lot more The service was horrible it took them 15 minutes to make salad

The board with prices is misleading. It seems like meat prices are part of the costs listed for meals. (How often do folks buy a meal from Costa Vida without meat?) But they aren't. Also, the meals I at least bought weren't sizable and the rice at least in mine was physically hard because it was stale. read more

Awful experience. They skimped us on the food. The ice machine was broken. The line was hardly moving. Would not recommend.

The customer service here was fantastic. People in front of us were very picky and impatient, but the team handled it with all the patience in the world. Very grateful for their customer minded attitude. Next time I'm in Evanston I will be coming back. Great food too. read more

We think it was a rough night.... it was a Friday night and they were out of sweet pork, queso, utensils, all the lemonades, and the garbages were over flowing so much that there was no place to put our garbage. This would kind of make sense if the store was busy, but the store was not busy and the employees were standing around talking with eachother. We had to wait for them to warm up more sweet pork and queso, the queso that they brought to us still had big chunks of unmelted cheese in it. We have eaten at this exact location before and it's been fine, but unfortunately tonight was a disappointment. read more

This place should have stayed closed on sundays. The bathroom, trashed. Food where you order was messy! They are out of a ton of stuff, but don't tell you until you're already past ordering a meal. Staff, subpar. read more

Costa Vida is always a hit or a miss for me. Some days it's fantastic and hits the spot, but sometimes it's just a little bland. This particular location is always bustling though. I'm still not sure if it's the quality of the food or the fact that's it's such a new and nice breath of fresh air in comparison to the ancient restaurants surrounding it. I'm actually figuring out that I'm allergic to a few foods (BOO I KNOW) so I got in line and rehearsed my order so the employee behind the counter wouldn't spit in my food due to the complicated order brewing in my mind. I ordered a "small chicken salad, with a whole wheat tortilla on the side, black beans in a to go container and drained REALLY well, lots of lettuce, no pico, cheese, or guacamole, and throw some limes in there would ya?" I anxiously awaited his response, preparing myself for a verbal lashing, but he totally rocked it and was as happy and friendly as ever! He could have easily rolled his eyes and grudgingly made my food, but he made it perfectly and it exceeded my expectations. The food is just average, but I think it tasted better today because of the great experience I had with a member of the staff. Bravo, young man. The restaurant was clean and the bathrooms were too. The soda machine could use a little attending to (but we as humans should know better than to dump all of our ice chucks into the grate and cause overflowage). TIPS & TRICKS: * Download the app and start getting some points every time you eat there. * Don't ever throw away your receipt before checking if there is a survey! Without fail, I get a survey for free chips and salsa and it only takes about 3 minutes to fill out (online or via phone). read more

This place is going down hill. I just ordered a chicken salad and chips and queso. I got a pork salad and the queso was literally HALF full when I opened it! I'm kinda done. read more

Costa Vida - a bowl of gravy on a table - Mexican Near Me - Evanston, Wyoming

Just don't come at the end of the day. The teenagers lock the doors before closing time, and lock the doors while customers are still inside, which I'm pretty sure is against some rule... it would be a shame if they reported read more

Best costa vida location!! The restaurant is super hip and stylish. The workers are so efficient and moved the line so quickly. This was clearly a hit location because there were tons of people excited to try it. The food was super great and the service was fantastic. We will be back!! read more

Not bad but not great. Pretty bare bones interior. Good for a quick casual sit-down meal. Advantage is a good selection of hand-dipped ice cream. read more

Decent food, ridiculous prices. It's a chain, of course, so maybe they have no say locally.

Ordered for pickup as we were passing by on the highway. While they have a drive through this allowed us to know our order would be ready when we arrived. I had the pulled pork burrito and it was a good size and tasted great. Saved half for the next day. The chips with avocado provided a good amount of avocado. I like that they have fresh ingredients. read more

AWFULLLLLL!! worst customer service I have ever had in my life. I have worked in customer service before and these people locked the doors 20 minutes early, when I looked in the window the employees were laughing on their phones and they only let me in because I had an online order and they didn't let the other lady behind me in. I had ordered my food an hour ago and they still didn't have it so I waited an extra 20 minutes after that. My dog and sisters were waiting in the car this was absolutely outrageous. I hope you children working there learn read more

Wow, this food is so delicious! My husband and I ordered burritos and my two children ordered the nachos. They were very patient and worked around my son's food allergies and Celiac Disease. This is our first time here, and we're extremely pleased! read more

We ordered online to pickup at their Evanston branch thinking it was going to be safer due to COVID-19. However, once we went to pickup our order, it was scary. Firstly, every single employee at the counter and order line was wearing masks half way only (not covering their noses). It was basically just for show. Additionally, different groups of customers seemed to be seated less than 6' apart. People were standing next to each other in the order line as if it were in 2019. In terms of the food...it was not the best Mexican food I have had and I wouldn't order from here again. I hope they take safety of their employees and customers more seriously in future. We are all in this together! read more

Definitely worth the sometimes long wait! Incredible value for portions and quality of ingredients! I ended up getting the steak enchiladas while were absolute divine and fresh! Friendly staff and located right off i80-so if you're tired of the typical McDonald's on the ole road real stop in here!!! read more