Love costco and I feel like this location is pretty organized. Gas: You can enter the gas station from whichever entrance you take. This is nice because other locations do not have this ability which causes a longer wait. There's also 4 rows at each station so the wait is not long Food court: Food court is outside with both a window to order from someone and a table of 4 automated screens. This is nice because if you know what you want you can just go up an order. Plenty of covered seating as well. Costco: The team here is really good. They know where things are and the self checkout line is fairly efficient. Only thing I would say is that there isn't a person to facilitate the self checkout line and when there is someone it's a lot faster. read more

Love coming to Costco but today we went on a Sunday. Which is one of the worst days to come! LOL!! People are flooding to get in (especially the gas station) and people usually get crazy for parking spots. But I love it!! The parking is vast but usually on the weekends it's crazy so be prepared. Once you arrive the front employee checks your Costco membership card to gain access. After you arrive inside the fun begins! So much to choose from with an abundance to choose from! From a 25 pack of sharpies to a giant bag of chips! Usually whatever you need they have, with just a lot more than you need! Costco you set you u for months or even a zombie apocalypse! LOL!! So if you need gas, need food, need groceries, or just want a huge pizza to go this is the place to be!!! read more

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It is hard to describe how epically Costco management has screwed up the food court and how they refuse to do anything to fix the quagmire they've created. All customers now have to funnel through a single line getting their orders fulfilled by a single server. Not three like it used to be but one. The person in the Cash window "looks for stuff to do " so they don't have to help anyone in the kiosk line. I appreciate getting a hot dog and drink for $1.50 but not if it means wading through a line 25 people deep. read more

Came by in a Friday afternoon. Very busy like all costcos. Limited parking. Have to drive around a while to find parking. Other than that, clean store. Self check out was pretty open. read more

Bought a 100" TV that was supposed to come with install but the company that Costco contracted to install canceled multiple times. Requested the money to have it installed by my own handy man and instead they showed a refund that amounted to zero dollars because they said it's under a promo. Im over Costco. #Samsclub all day for me. read more

As is typical for us we will always visit a Costco when traveling. There is a treasure hunt aspect of it which Costco feeds by sometimes having unique local items. The Chula Vista Costco, did not give that item but it it had all of the typical charms that draws us in like a fly to honey. In this case we were looking for a few items to complete my sons dorm move in. Its setup in a similar manner as most, with electronics, as you come in plus sale items, seasonal and clothes in the middle, housewares, food, then medications etc in a U shaped manner. Customer service is excellent and you can return almost anything. Also even when the lines are long the cashiers are super fast As I stated in my review of the the Mountain View location, we do have some rules to help keep my obsession under control: 1) NEVER EVER go in hungry. That 25 gallons of dill pickle chips is much easier to resist on a full stomach.... true story there. 2) Avoid the free samples. People seem to lose their minds with this stuff. They abandon carts with crying babies, block isles, etc all to get that tiny portion of hummus. I have been shoved aside by someone desperate to get a free piece of cheese. Honestly I have seen more dignity from actual starving people in a disaster zone but I digress. 3) Avoid the weekends like the plague. 4) See #1 5) Go often. Costco uses alot of psychology and the fear of missing out is one of them. Odd items you must have pop up then go never to return. I CAN'T MISS OUT AGGGGGGG 6) Know your codes: At costco any price ending in 0.97 means it has been marked down. Any price that is not a 0.99 or .97 such as say 0.49 means it has a manufacturers discount. and price with an * on it means its done and will not be reordered so stock up. If it ends in a .00 or a 0.88 a manager has reduced the price at that location to clear it out. 7) When in an unfamiliar city head to the Costco. They always stock local items you can't find at yours (like two pounds of single origin Kona coffee for 30.00 at the Kilaua / Kona store etc.) and have cheap gas. read more

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Best Costco in San Diego IMHO, love this Costco, from their deals & their return policy & especially their customer service at the registers it's all pretty good. It has a good vibe & atmosphere inside & it's always clean with the lines going fast, you see a lot of team work here. Yes it can get crowded in here mainly on Sunday & Saturday afternoons, so on weekends come early. One thing they can work on is the free sample people, some of them look a bit sad like they need hugs. I mean their giving out free food so I shouldn't complain too much but if they can be a bit friendlier that be nice same goes for the tire guys. The eyeglasses team is awesome tho, especially Mathew he's always patient & nice. And they have a great food court, fast & accurate. I did see some petty ass complaints in here tho. Someone crying bout other drivers being rude or mean to them or that people with carts crash into them in the store or people don't put their carts away, really Yelpers? And someone gave a bad review because another customer told him to pay for his food before eating in the store, are you serious!? So your giving a bad review because of not the workers but because how some of the other customers treat you? Haha, how is that Costco's fault? Some Yelpers don't know how to Yelp & shouldn't Yelp at all, just saying... Over all this this is a very good Costco with great customer service & vibes. Oh snap I almost forgot your tip for this review, ok so don't forget to bring a quarter to get a cold bottle water in their vending machine then go out & get free samples TWICE from each station & BOOM you got free lunch thanks to Costco. Bring a kid too so you can get more samples, your welcome. :) read more

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I'm a fan of Costco for most other things, but not the Tire Center. Had an appointment for a tire check, but said they would call me in 30 minutes. When the service advisor called, he told me that in order to get warranty credit for the tires I bought 3 years ago, I would need to present service records of tire rotation (every 7K miles) from a dealer or tire company. I told him I maintain a spreadsheet of that information, and I could show that to him, but he said he needed hard copies -- because apparently those can't be forged. I added that I could dig these up at home, and he said he would need to see that before he even looks at my tires. HE HAD NOT EVEN LOOKED AT MY TIRES yet. I told him I would get tires elsewhere. Prices are good, but it's apparent to me that they want to make it difficult to redeem on the tire warranty. The 70K mile warranty sounded fantastic when I purchased the tires. Honestly I get better tire service elsewhere, where they honor the warranty outright. And at the very least, if you're going to make me wait 30 minutes with an appointment, pleast look at my tires first. I do not recommend the Costco Tire Center to anyone. read more

I usually have a wonderful experience when shopping at Costco on H Street, but today I encountered very poor customer service and rude workers. The cashier named Patricia was rude and had an attitude when speaking with me, there was an issue with the membership card I was using, I understand there was an issue, but her tone of voice and body language was aggressive, she then called another worker named Chester. Both were extremely rude and wouldn't allow me to explain that I was with someone that had another membership card and there is no issue. The whole interaction I felt very uncomfortable. Patricia was condescending to me and makes me want to never shop here again. Management please teach your associates basic social and customer service skills please. read more

Parking, getting hit by car while trying to walk in Costco, rude employees. One of the worst locations I have been to and I travel. Costco Otay or Eastlake Chula Vista needs a Costco and I don't even live close by, but I would drive. Seriously we need a bigger, better location. If you build it the people will come. Think about it Costco!!!!! read more

Decided to come to Costco after a few years. We share our card with the in laws and didn't know if it was active or not. We called up my suegra (mother in law) and found out it was. YAY! this summer has been extremely hot and drinking soda just doSent cut it when your thirsty. the kids wanted ice cream and we love a few things here at Costco that they either don't sell outside of it or elsewhere is just too expensive. Can't forget the awesome samples !! I love coming on The Weekend for them! And a 40 pack of water bottles for $2.99 ?! Where else are you going to find that?! NOWHERE!! I usually come for drinks, snacks for the kids and the fresh made chicken, ice cream, cereal, bread,muffins and a whole lots of other stuff lol. I originally wanted to go to the palomar store but my husband said that people act savage at the palomar location LOL! We came to East H and it was super clean and idk the vibe of the people was different but a good different. same setup as any other tho BUT outside in the food court they carry an açaí bowl !!! $6 NEXT TIME I MUST! read more

Costco - The kids hanging out on this comfortable chair !! - Wholesale Stores Near Me - Chula Vista, California

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Love Costco everything this is one of the Costco's that sells the king sized Pendleton throws for $30. They are valued over $100-200+. Even the doggo I'm dogsitting loves it. I can't get over how great the pricing is. Each Costco carries different products, this one has more Mexican goods. read more

Costco - Who needs a stud? - Wholesale Stores Near Me - Chula Vista, California

Costco has EVERYTHING you and your family need. They have from car repair to grocery it is truly a amazing store! The price of gas is my favorite part about it it's so cheap! Their rotisserie chicken is amazing. The staff is very friendly and nice! We will always come again! read more

I was there today at 1pm. Saw electric tooth brush for 2, the the price read 49.99 , when I went to pay for it , the said it was 169.00. I said no the price said 49.99, . Anyway, it took them , they wouldn't honor the price of $49.99! Yes, it made me mad. I would have fought this, but was already running late to my appointment. read more

This goes to the food Court , used the self pay machine to order , walked right over to wait right by the windows , the female employee calling out numbers , i was even assisting to the ones that didn't hear , and my number was NEVER called , mind you I was assisting telling others they called the number they had ..., and when I finally went up to ask about mine she gave me attitude and stated she called my number many times ; she was calling 817 , mine is 814 ... I know my order wasn't called ,didn't give me my full order & apart gave me a melted ice cream , i contained myself for my kids but someone else won't ... they need to speak to her to treat others with respect read more

It took longer to exit than it did to wait to fill my gas tank. 45 minutes!!!!! I got out of my car to ask the attendant if they could open the overflow barriers. "No, we can't unless a supervisor tells we can" obviously the supervisor was not there or they're oblivious to how busy this location can be especially in the gas station lines. Costco you must do better!!! From allowing people to open up packages of grapes and sticking their disgusting fingers in the grapes to taste them to allowing a chaos of grid-lock in the gas station line. Wow! Unbelievable! First, this location has the tiniest parking lot for the amount of of people who come to this location. I think this is a problem at the stores in San Diego. Don't come during the holidays...you will NOT find a parking space; but you will find a lot of drama in the parking lot; yet Costco could give two $-hits. It's all about the money and Not making sure their food is tampered free. Don't bother calling the district manager, they will NOT call you back. I am really contemplating discontinuing my membership. Too much drama at Costco stores! read more

Costco - The exit line in Costco - Wholesale Stores Near Me - Chula Vista, California

For years Costco has sold diesel fuel and even expanded its fuel pumps last year. Today I saw a sign at the pumps stating that in less than a week they would stop selling diesel fuel so it could sell more gasoline. As a Customer, I am very disappointed with this decision. Many individuals and small businesses rely on diesel fuel, and have memberships for this very purpose. . read more

I love Costco on Broadway in Chula Vista, they have everything you need and more, the employees are very helpful and knowledgeable. Today I had to add my picture on the membership card and Alexa helped me see was very professional and has a wonderful attitude. We need more people like Alexa working in customer service. Steve read more

The service is super rude, and the parking lot was the worst, and the cars are full, so we cannot find the parking space, Worst value is the credit card check, and it's not working, the selection of the store is super fine and okay. Never coming back again. read more

Optical center has the worst customer service & optometrist! I went in for an exam for contacts in NOVEMBER and they have yet to give me my right prescription. The original optometrist that assisted me left and the new one doesn't listen to my concerns. The assistants are no help and very rude over the phone. They refuse to give me my $ back for a prescription I have yet to get. I've been out of contacts for almost 5 months. The selection of glasses is very small and the prices are very high. This Costco overall is very busy and hard to find parking. Shop at your own risk. read more

This rating is only for Tony S. In the Optical Department. I had a very rude experience with another team member from that department today, and he went above and beyond the call of duty to help me out and to make sure that my prescription glasses were taken care of. I wanted to inform the management that it's people like him that gives Costco a very good name. Thank you Tony! read more

Love this Costco location Easy to get in and out quickly Fresh fruit and good alcohol options Gas station is a plus! read more

We are there very often. Prices are unbeatable and employees are friendly. Live love COSTCO read more

This store is so great!!! I had a situation recently where I had to return a television and they were SO accommodating!! This is why I ONLY buy our electronics and large purchases from Costco-they are the absolute best at providing top quality AND if in the rare circumstance it doesn't work out, they help with the return/exchange. read more

This woman has been rude and disrespectful to multiple customers. Since getting in line she hasn't been paying attention to what she's doing, scanning our stuff thinking it belong to the customer in front of us then giving us a dirty look. That being said, she saw us with 2 carts, yet when scanned our stuff she forgot about our other cart and then blamed it on us that we didn't tell her with an attitude. After we pay for our stuff I wait and watch her with the next customer, an old Asian man, and she starts arguing with him and putting her hand in his face.. call another coworker over telling him that the customer wanted to talk to him when the customer clearly said "I don't want to talk to you". Don't work in a place like Costco if you have poor customer service lady. Maybe it was the fact that us and this customer after us are Asian? Idk, but she shouldn't be working there with that kind of attitude, I don't care if you're having a bad day? Leave that shit out the door. read more

Costco - Cashier lady named either Carol or Carla - Wholesale Stores Near Me - Chula Vista, California

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So walking in to the store today as the doors first opened at around 9:45 AM on may 15, 2021. The gentleman standing at the front entrance welcomed everyone in and didn't ask anyone in front of me for a Costco Card until he got to me. I felt singled out so I asked him why he only asked me for a membership card and not anyone else? He rudely stated in a condescending tone (as if he was bothered that I challenged him back) that he did ask others (but he did not) and then began to ask people as they walked in behind me (to make it seem like he was and had been asking others). But trust me he wasn't and you can check the cameras to prove it. So I showed him my card and went on with my shopping. As I was waking out the store to show my receipt the same greeter was still at the entrance. And guess what? He wasn't asking anyone for their Membership cards. I mentioned this to the receipt checker and this guy said " I'm not going to respond to that so as to not cause any trouble ..,,have a great day". Then started laughing really loud and signaled to the greeter saying something I couldn't hear. The greeter looked over at me and started shaking his head being super condescending. Now let me be clear. I totally understand that a membership card is required at this store. I have no issues in showing it when asked to. The problem I had today was the fact that this person singled me out cause of how I look. It was blatantly obvious that he was using prejudice and judgment. My suspicion was only proven on my way out as I watched him just waiving people in when he didn't know I was watching him. So to the managers that will be reading this. I only ask that you review the video footage and you'll see that I am correct. I ask that you rectify this situation by insuring consistency is being implemented by your employees. Shouldn't have to feel like a criminal or judged when you're just trying to have a good experience shopping at your stores. Especially when we pay a fee for a membership to shop at your stores. read more

Don't have a sign saying item on sale if the item is not where the sign is. I found the item above in a pallet only to be told by Tyler (appeared to be a manager) that it would take half an hour wait to bring it down. read more

I love this Costco location. I went here for my eye dr. appointments & the eye exam was quick and the eye dr was very helpful. My glasses came in way sooner than expected. I will say- the wait was long for an appointment but luckily I kept calling to check if they had cancellations and they did! This location is always crowded (especially the gas station) and though they added more pumps, the lines are ridiculous and when gridlock happens from thhe entry/exit point being the same spot- you get stuck for a while!!! I recommend going to the gas station around 6:30-7pm or very early in the morning. read more

This costco tire center only allows you to service your tires with an appointment. Be prepared to wait FOREVER. I have been waiting for 2 hours and they don't seem to be very organized because they were attending the people that were outside the shop that were telling them to work on their cars. read more

This star is for the awesome bakery department. The absence of the other 4 stars represents the absence of customer service from literally every other department. This place is an epic fail in my book as far as providing any customer service support over the phone for their customers. Not even the Membership department picks up the phone. read more

Worst COSTCO in SD County! Low staffed. Always changing products to different locations in the store, so you have to go around and around looking, and no employees to help at all. Parking lot is like a war zone, and no one seems to be assigned to collect carts from outside. Just terrible. read more

Dude it's Costco! The menu hardly changes. The prices are super cheap. The food portion is extremely good for the price. It gets packed during certain hours, but overall the lines of people are consistent. Hot dogs, pizza, chicken sandwiches, smoothie lattes... you know the same stuff. I don't get the big deal about the pizza. It's not great. It's good for the price but it's not great tasting. Best part is that it's like McDonald's: you can expect the same taste at every location. Also, if you're on a budget you can bring Tupperware and stock up on condiments. And if you're Mexican like me and hate chopping onions just go to the onion chopper and load up on onions!!! Also, I'm not saying I've done this, but I have seen people do this: they bring their hydro flasks and fill up on soda. Ghetto!!!!! But I didn't judge, I just had an Oprah "A-Ha" moment. Never pay for soda again!!!! I'm just kidding. Sort of... read more

I like Costco and Costco likes me because I have never had a bad experience with them. I arrived with my list of items I needed, but as you usual I left with more than I planned, but it was all good because I got some good stuff. While browsing, I found some cool plush animals for gift during the holidays for a future purchase. (http://www.yelp.com/biz_photos/costco-chula-vista?select=JZ0P9sMDUItLgCk4XlQ56Q#-0B58c1cuPIg6tmCild05w) And three piece Snugglies and Cuddlies, you know you want one....(http://www.yelp.com/biz_photos/costco-chula-vista?select=JZ0P9sMDUItLgCk4XlQ56Q#LrvRns_P-Y9H6X5a9dbf-A) For cooking, I love their Kirkland Malabar Black Pepper, so I picked a container given I was down to my last few shakes of mine. (http://www.yelp.com/biz_photos/costco-chula-vista?select=JZ0P9sMDUItLgCk4XlQ56Q#Fbfb1JiAcaajCoDGII6HLw) At the end, I picked up what I came for and added some awesome Fig Bars that I love so much. (http://www.yelp.com/biz_photos/costco-chula-vista?select=JZ0P9sMDUItLgCk4XlQ56Q#LoxfRYtgUEOsPhgkxQY-cQ) Most of the items were discounted through their coupon book! Costco customer service has always been top rate, and this visit was no different. The duo working at the register were very efficient, helpful, and friendly... I like Costco.... read more

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I love this place as well as this worker (Rain-Lynn) right here! She is beyond helpful! This review is in response to Karen M. I was here when this incident happened. This employee was calm and was following her policy and procedure as an employee. She calmly said that she would call for a supervisor to help Karen M., but the employee was also dealing with a long line at the check out. The lady that was trying to get in is obviously taking her frustrations on this poor girl for losing her own wallet. That's your fault lady, not this poor girl. She was only doing her job. Karen M, you are not Mariah or "the best," profile pictures are of yourself, not other people, that's called lying. As for Costo, love you! I'll be back for more of those baked chicken thing-a-ma-bob-ers. read more

Costco - SHE IS AMAZING! Thank you for your help! - Wholesale Stores Near Me - Chula Vista, California

They question service dogs here. I tried bringing in my service dog with paperwork from a doctor and they didn't allow my family and I to get in. By law your service dog goes wherever you go and clearly they don't respect that. read more

The Hearing Center at this location is completely ridiculous. I called for an appointment for my mother in September, they scheduled us in November, in November they called to reschedule for December. On the day of our Dec appointment they called to Reschedule us for January. We purchased the "Cadillac $5,000. Model of hearing aids. They are Not working properly, this is a quality of life issue but apparently all this office cares about is the initial sale. I Do not recommend their product or service. read more

This review is just for the associates at their WIRELESS KIOSK inside this Costco Store #460 on 1/21/19 at around 6pm, I opened 3 lines of phone on verizon and basically, they baited and switch the plans and services.. we agreed on a cheaper plan without any mobile insurance etc.. but what they'll sign you up for is something completely different, plans that are way more expensive, handset protection and other services that was never even agreed on... so make sure you read thru the contract that they'll have you sign so you won't have any surprises on your bill.. like mine. heh.. I ended up just returning the phones to costco THEN cancelling my verizon account, for the total of 3 days I had the lines open, this is the bill that I get.. $1,866 (refer to attached picture) nobody at their kiosk even bothered to notify/call verizon to credit me for the phones that I surrendered. I don't know how they're affiliated with Costco, but they're customer service is not on par or anywhere near the rest of the other departments. read more

Costco - Wholesale Stores Near Me - Chula Vista, California

Carla cashier Eduardo the manager. Cashier Carla number 4 kept texting during my transaction. She over charged me three things in my cart. She kept texting ad laughing at her phone never said hi or even acknowledged me. Which was fine honestly. But she over charged me for three times she charged the items twice. When I had to take an additional step and needed to get a refund for my items I was in contact with Eduardo when I told him she made the error because she was texting his response "what would you like me to do". She is on the clock it's not professional or necessary to make me have to spend additional time waiting for them to correct the errors she initially made. If she was pay attention to begin with. Usually I do not have a problem at this location this is why I go out of my way to to to this particular Costco. Shame it's going downhill read more

The worst place on the planet. The deals are not worth the lines, the traffic, the headache of rules and membership for what? Went here once many years ago for the first time and the rude customer service made me drop my stuff and walk out the door. I came back 5 years later, an even worst experience. Rude customer service, and employees apologizing for their horrible managers. read more

Everything about this Costco is superb. Friendly workers, great customer service, excellent selection and so many great deals. Specifically leaving this 5-star review for their awesome tire center. Husband's Escalade had a flat this morning (!#%!!!) Was able to make a same day appointment for tire repair in minutes online! Dropped it off early and they took care of it early! It was only ten bucks to repair a punctured super expensive tire! And an additional ten bucks to convert to nitrogen to help the longevity of the tires. Cool they offered the conversion and for such a good price. It was probably there for less than an hour once they saw it. Everyone was very nice and friendly and it was a good experience through and through. Unlike pep boys next door who are basically criminals. Will always take advantage of Costco Membership for tires from now on! First experience with them and it was awesome. Thank you guys! read more