Michelle is the best! Michelle is hands down the best optician I've ever worked with. She's super knowledgeable, patient. oh, and genuinely kind. takes the time to make sure everything is just right and never rushes you. A rarity these days!!! trust me on that! Most important...She's just really friendly and professional. I get overwhelmed easy. She made the whole process really easy & stress-free for me. I'd been putting this off...for IDK how long?? But, from helping me pick the right frames to getting the right fit, all of that...answering all my questions with patients! Michelle knows her stuff! And she actually cares!! Highly recommend!!!! Anything optical-related at Costco, you should definitely ask for Michelle--you won't regret it!!! read more

The eye exam was great. Very nice and good communication. Ernesto who handed me my glasses was terrible. I politely asked if I could get a time estimate since I'd been "next" for 20 minutes and I might need to just come back. 2 people say we can't we just need to finish helping a person(reasonable and honest answers). Ernesto is handing someone a receipt and says two minutes. 5 minutes later I ask, can you give me an honest time estimate? He stands there polishing glasses and tells me he now doesn't know and polishes glasses. He was very rude and petty. The rest of the staff finishing their work also avoided the area so that he couldn't finish making me wait. I made it clear that I was going to record him as he stood around pretending to work. Then he immediately helped me and was done in literally 1 minute. read more

I love Costco Optical Redwood City. Great frames and Michelle is the best optician there. They have great glasses frames for good prices. Dr. Soro is great too for eye exams. Really nice office staff too. Highly recommended! read more

Had an excellent experience choosing my eye glasses! Rose helped me choose the proper eyeglasses & sunglasses to fit me perfectly! Highly recommend her if you go to Costco for Eyeware read more

Always professional Very personable Greet and meet is outstanding Quality service Good inventory Go see Rosemarie read more

Miles has phenomenal customer service skills and very caring. He is full of knowledge! He's a keeper unlike the other woman who helped me in the past.. curt! Hopefully she's no longer there! read more

Jeepers I was in a pretty good mood this morning and decided to make the time to go and replace a pair of sunglasses that had broken. Costo Redwood City has been my place to go for that for several years. It was a quiet morning at the optical. I was the only person waiting so thought I ask if they were using the numbers yet? Employee named Jenny looks up and barks "What do you want?" Well good morning to you too! Jenny, with no name tag (had to ask her name), continued to bark at me about putting glasses I touched in a bucket so they could wipe them down. Ok. But why are you barking at me? I'd be happy to comply but just stop being so darn nasty Jenny. Jenny in Optical needs to either go home and go back to bed or take that customer service course over. read more

Be aware that Costco is not in network with VSP!!! In my case, unfortunately, none of my benefits will apply to purchases made here and similarly, the eye exam is completely out of network. I wish I had known this or been warned before my appointment! I specifically asked about VSP and told them I was insured by them, but they did not tell me that they were out of network. Super disappointing. That said, they have a very affordable selection of glasses and my eye exam was satisfactory, so I am giving them three stars. read more

For the past 10 + years I have gone to EyeExam 2000/Lenscrafters due to my insurance and it was always a long, excruciating process. It is a cattle call there and it takes at least 2 hrs for the eye exam and contact lens/eye glass order process. So painful to deal with! I have dreaded it every 2 years. This year with no insurance, I decided to try Costco Optical. I wish I would have done this years ago. It was an easy, pain free process! They take one patient at a time so it goes rather quickly. Dr Luu was efficient, friendly and knowledgeable. She has been the ONLY dr who has been able to explain my dry eye problem. I highly recommend this Costco Optical. read more

Me & My Daughter needed new glasses and came to the Redwood City Costco Optometry Department . Our appointment was with Dr. Jessica Luu. She was Great! She did the exam and explained the details. She even answered all the questions we had. We also give 5 Stars to Jeremy. He was Very Knowledgeably and Provided Us with Important Information about Our new prescription. They were Pleasant to work with. Thank You to the both of them! read more

For years I have gone to a local "specialty" optical store, and have been shocked by the prices for glasses and frustrated by the poor frame selection and the frequency with which the frames don't fit (I have a big head and need a long temple length). After getting my optical exam at my usual optical doc, I decided to instead give Costco Optical a try and I took my glasses Rx to Costco in Foster City. I found not one but two frames that fit me very well, and ordered two pair of glasses for much less than I would have paid for one set at my local optical store. The glasses were ready within a week and the quality is outstanding. Very impressed with the service, the selection and the price. I will definitely be filling my glasses prescription at Costco in the future! read more

Great service, professional and timely. Good for both glasses and contacts. I will go back. I think the person complaining about being put on hold for ten minutes is off base. read more

Don't listen to the haters -- just make an appointment. It's not difficult. Why I'll be back again and again: Love the service. Love the smiles. Love the price. ( and LOVE that Costco dog afterward :) Thank you Dr. Tran!!! It's wonderful to be able to see clearly again. PS @Liz -- have you ever heard of filing a claim YOURSELF? Sheesh. read more

I don't know why I'm writing this review because these people will continue to get business no matter what because of their location within Costco. There is absolutely no incentive for them to care about you or your eyes beyond the minimum liability concerns of being a health professional. Here is why I will no longer come here: 1. Appointments don't matter. Walk-in customers will somehow take priority over those who have booked appointments in advance. Have fun waiting in that tiny box of a room for half an hour while the guy that just walked in waited no time at all. 2. Rude customer service by the front desk employees. Flippant attitude the whole time from these people make for a terrible experience. 3. Old and outdated practice. Talk about old looking equipment, having to fill out paper forms that look like they were copies made from 20 years ago, all while sitting in a dingy gray box. 4. Your exam will be rushed so they can process the next customer and collect more of that sweet insurance money. God forbid you ask another question about the health of your eye. I have decided to look for other optometrists in the area and will definitely be writing to Costco about my experience here. read more

Started walking back and forth and picked out glasses that I thought would be a good fit one morning at Redwood City Costco. I went for a Hugo Boss with an eye size of 52. I'm a tiny petite gal. Here comes my hero, Jeremy. He went over frame sizes with me, found out I needed something less than 52. I have a small face after all. Jeremy was very helpful, no upselling, just the facts. He did ask if I wanted another pair for 40% off but these are just back up for me. I mainly use contacts so I declined. this guys is very knowledgeable. He also measured the fit, made sure they don't fall off when I'm looking down, he made sure it's a good fit around my ears. I am very happy with the service I received. He was very helpful, I was in and out of there. It was very quick. Highly recommend!!! will Be my go to place for glasses! Thanks J! read more

one of the perks to having a costco membership is the ability to take advantage of their many services, one of which is their optical center. this optical center is located inside the warehouse, just to the right upon entering. i purchased a pair of glasses last year and am still very happy with the quality of the lenses and comfort of the frames. the overall prices of the lens and frames were also very reasonable, again, compliments of the costco members' price. however, as with all glasses, they will loosen over time from excessive wear or the oils on your face. i drop by every 1-2 months to have one of their specialists tighten my frames so that the nosepads sit high up on my nose arch and the temples fit snuggly over my ears. note that when you arrive at the optical counter, you need to grab a number from the dispenser and wait until your number is called. but don't despair if the number you grab is much larger than the number displayed on the screen, they go by quick so you never have to wait more than a few minutes. they operate on the same hours as the warehouse: mon-fri 10-8.30 sat 9.30-6 sun 10-6 read more

Huh. I've heard great things about the Costco Optical departments, and finally had the honor of visiting them after my work refused to give me vision insurance. So perhaps I'm spoiled and used to having assistants at independent optometrists help me with the choosing-glasses process. I had to wander around the department, trying to find glasses, then trying to find their teeny tiny mirrors to try them out, then handing the glasses I chose to a bored teen who told me to come back in two weeks. Literally two weeks after, they arrived, where I had to pay and was handed the glasses in their case, and waved away. What, no adjustments? Perhaps my choice of cheaper plastic frames means they can't be adjusted, but man, is it annoying to be constantly pushing my glasses up my nose and trying to prevent them from falling off when I bend over. Did I make a poor choice? Or could they actually adjust it, but didn't care to tell me? I'm going to go back and complain, but a competent business probably should have prevented these problems in the first place. read more

Not sure why it got such a bad rating--maybe I just went on good days? I came here to buy glasses since I know they are the best in price. Picked out my frames, purchased and all the while, got friendly and efficient service. They didn't go out of their way to help me but I didn't want them to. I just needed them to help me with the logistics (payment, appointments, correcting, etc) which is exactly what they did. When my glasses were ready 4 days later, I had to wait a few minutes before they could help me but that's to be expected at a place like Costco. I wouldn't say this is exceptional service but it's efficient and got the job done. So it is a yay in my book. read more

It was my second time here and Dr. Tran took care of my eye exam this time. Had no problem at all. She was courteous and professional.

We went to Costco in Redwood City. My husband needed an eye exam and new glasses. We were given an appointment for the very next day! Upon arrival the receptionist greater us, guided us through a "clean", quick registration proceeds. Within minutes he had exam done on his eyes, and within minutes after that we were seen by the doctor. She did more tests and we walked out with Rx within 15 mins. We picked two pairs of glasses. Regular and sun glasses which arrived within 5 days. The total cost was $210 +$89 for a complete eye exam. This is without insurance!! Awesome service! Awesome prices! Fast and professional. Definitely Will be back and def recommend it to others read more

I understand the low reviews. I had gotten two pairs of glasses from here. The first pair arrived and I had no problems. The second pair arrived the next day. The other people were so unskilled. One side of the frames were lower than the other. I asked them to adjust it. After 20+ minutes of tapping the frame against the table showed no avail, she called another person. She was even worse. First excuse was that not everyone can wear glasses. Until I told her that I bought a pair yesterday that it was just fine. Then she proceed to indicate that it was because I purchased a pair of plastic frames and the width can be off. I had to pull out my first pair which was .... plastic!!! In addition, did not see the issue with the display pair. Well excuse 2 went down the drain. She then said that Laiza can help. Took the glasses and within 5 min. align it so both sides were even. Don't waste your time with other people! You get frustrated and accused of buying inferior glasses eventhough the pair costs over 100. Omg, don't go to anyone but Laiza. read more

Our young son of 7 yrs. old is now able to see much better thanks to the great glasses that were ordered at this location Service was GREAT-- the woman was very kind, and took the time necessary to make sure that our son did not quickly get rushed through the exam-- she was actually over the top involved in the process. We rec'vd the glasses in under 1 week and were given adjustments to glasses-- as for the other person before me who YELPED a 1 star--yes, go back, share that you need help and they will help you. Working with a big box store is certainly way different that a Boutique that is 100% customer service oriented-- remember, the big box store is there to help you save money and sometimes the service is a little less than the boutique eye glass stores-- but seriously, the service our family received was warm, helpful, knowledgeable and complete. We are super happy and will return for our annual check-ups. Thank you Costco Optical Center Redwood City, CA read more

I wish I could give a zero star for the Optical Dept! They have no clue regarding optical prescriptions?! I have now encountered 2 times in one year trying to explain that a contact prescription is good for non and colored contacts. They sit there and argue with you until I point out that I have bought both under the same prescription which they clearly have on file if she would have just checked the record!! ANNOYING! 4 stars for Dr. Lui. She is extremely thorough, informative and sweet! Its Costco so the prescription renewal is reasonable. read more

My husband had eye appointment for contact lenses fitting last Wednesday, or so we thought. We got there and they told us it would be an hour wait because he wasn't on the schedule...WHAT! SO we went shopping instead...and rescheduled for next week. We'll see! read more

Quality of lenses is horrible. I purchased three pairs of reading/computer glasses (progressive prescription). All pairs are showing sign of the coating coming off after ~12 months. I only ever used microfiber cloth for cleaning. Technician said no warranty and only option was to replace lenses (at about 65% cost of a new pair). I have a pair of similar glasses that is 13 years old and perfect except for minor scratches. Don't waste money here. Go to a business that specializes in glasses. read more

Extremely dissatisfied in my lenses. There is a haze and has been a haze on the lenses of both pair of glasses. I bought my glasses in July. I couldn't get back to Costco due to distance, working in a hospital with long hours and COVID. I managed to get back at the beginning of October. I explained what was happening to the worker and manager. Both stated that they could not see what I was seeing on the lenses. I asked a lady walking by to look at my glasses not telling her what she was looking for. With the manager present the lady said "are the lenses dirty there seems to be smudges ". I asked her after she noticed the imperfection of the lenses if she would agree it was a haze, she said "yes". The lady also said, "she would not be able to stand it." I turned to the manager and politely asked her to fix both set of glasses. The manager proceeded to clean them with alcohol and told me, " there is nothing to fix." I am not the richest woman. I will have to wear the glasses for another year and a half before getting new lenses/glasses that I do not have a hard time seeing out. I have bought glasses with Costco before and was extremely pleased..never again. All four of my family members also will not purchase especially when the product is not backed up. read more

Hello, this is in regards my experience with Angelina Acosta the optical manager. She assist me with my reorder of eye glasses and unfortunately I couldn't communicate with phone but just email. She securely contact me as I requested via email thru Costco and help me in a fast ways. And I am so glad she assist me! I give her more that the 5 stars she is amazing! read more

THE WORST customer service. One has no personality whatsoever, the other is completely incompetent. There was NO ONE in the optical department yet you still have to take a number and be called??? Then when you are called, you're not helped to your satisfaction. I was told they were not able to look up insurance since Sunday, THEN FIX IT, POST A SIGN, figure it out but don't let the customer walk up expecting to be served. Very frustrating. read more

after being a customer for several years, i called to schedule an appointment and was placed on hold for over 10 fucking minutes!!! this is not the first time i have been treated poorly from this business and their behavior is unacceptable! the incompetent receptionist lacks professionalism, hospitality, and phone etiquette! i will NOT be returning to this business as it is unacceptable to treat paying + returning customers in such a poor manner! pathetic! costco optical fix your professionalism standards and hold your employees accountable! read more

Dr. Phan was indifferent to my concerns regarding her prescription of the day before. She gracelessly agreed to reexamination and showed irritation and impatience. The second prescription was worse than the original. She just didn't care. read more

I don't usually write reviews, but I felt an obligation to let people know that I am in total agreement with the people who gave the Optical department one or two stars. Overall, I love Costco, but will never buy glasses there again. I bought two pairs about 6 weeks ago. A regular pair of trifocals and prescription sunglasses. Since I am far-sighted, I only wanted the prescription for close-up reading. When the sunglasses came in, they had the vision correction in the whole lens, making distance vision blurry. It was subtle, but the woman tried to infer that it was my fault because I didn't order trifocals for those glasses, too. I said that I only wanted the vision correction for close-up, so I never imagined they would make the whole lens one prescription. If it had been explained to me beforehand, I would have understood. I'm not an optometrist and have been buying glasses for years and have never had this problem. However, since it was a new purchase, they did send them back and corrected them perfectly. Then today, I had to bring in the new everyday pair I purchased at the same time. The frames are not very sturdy and one of the lenses has been popping out. These are new glasses and again, I've never had that happen until maybe I've had a pair of glasses a couple of years. The woman told me that she would look at them, but she needed my approval first as if they break while she tries to fix them, Costco is not liable or the damages? What?? It's true! She brings over a little framed sign that says they will adjust your glasses even if you didn't buy them at Costco, but they are not liable. I told her that I thought that was not only wrong, but misleading. It reads like they are not liable if they work on glasses you didn't purchase at Costco. I could understand that. These were new and their product. Not knowing if I should have her fix them but knowing I paid a lot of money and needed them, I went ahead and had her do the repair as I nervously watched. Not a good experience at al! Before leaving, I asked her what Costco's warranty or guarantee was. She said they don't have one, but after your purchase they will consider issues on a case by case basis. Stay away from this department of an otherwise great, store. read more

I also don't understand the poor reviews either. My story: I have 2 pairs of glasses I wanted to update with new prescription lenses. An optometrist in San Mateo quoted me $300 + $90 for lightweight plastic lens material for 1 set of plain lenses. Target Optical @ San Mateo quoted me $270/pair. Then Costco Optical @ RWC quoted me $148/pair. The Costco price seemed too good to be true but I took took the plunge and today I've returned with my new glasses. Verdict: They're just fine ! Important points: - Price, obviously - The asian woman who works the counter (her first name begins with "LAI") was very adept, carefully checking over my prescription, measuring my existing frames and measuring my pupillary distance, etc. TWO thumbs up ! - Turnaround time (1 week) was very reasonable read more

Picked up my new glasses at Costco yesterday. Me and another customer were waiting, while the Costco employees were just chatting with each other. Took about 10 minutes before they were done. Got my glasses, which were kind of dusty. She did not even clean them for me, bluntly said that they did not need to be adjusted, had me sign something and flew away to avoid any more questions. I remember getting better service at Costco's South San Francisco and San Leandro warehouses. This is the second pair of glasses I bought at Costco in Redwood City, it seems they have become worse than the last time. Strange, I would expect that Costco checks these things, apparently not. Glasses themselves are nice, no complaints about that. read more

Terrible experience! Bad exam, bad prescription, everything was wrong. Dr Lui convinced me to get a contact lense prescriptioon later I realized that I do not have to wear glasses all day long. She just wanted the extra payment. I had to go to another optometrist and get a second exam to get a right prescription. Because I had already used my insurrance, I had to pay 100% the second exam. Beware Dr Lui is NOT a VSP network provider (she does take the incusrrance), if you have a complaint like I did, the insurrance can't help, because she is out of network. During my second exam, I noticed the Optometrist was more thorough and I got tests that I did not get with Dr Lui. This time I was not pushed to get stuff I did not need and was told that I do not have to wear my glasses all the time, just to read or for computer work. Save your money and use your insurrance yearly check up wisely, don't go there. read more

Big waste of my time. Made an appointment over a week ago, but when I showed up today was told that the "Doctor is sick." Was also told that I had been called (once). Since I was in cell coverage all day and there was nothing in my call log or voice mail, it's not clear if the call was really made. Maybe it was an honest mistake. Maybe they need new glasses. In any case, taking some responsibility for the mixup would have been appropriate. read more

Talk about slow customer service.... Waited for 20 minutes (while one of the guys walked back and forth folding papers and opening the drawers) with no acknowledgement of "I'll be with you in a minute". It doesn't take much to say that!! It wasn't busy either! But what else should I expect from going to Costco. read more

the service is sub par- to say the least and I am not sure this is worth it given the small, if any, savings. When you go in the store expect a 30 to 45 minute wait and double check everything cause they seem to make a lot of mistakes. When I went to pick up my order two weeks after they called to say it was all in- it was missing two boxes of contacts which they said they already gave me -huh?!?! After going home to confirm they did not give me these boxes in advance I called and after a 20 minutes hold and speaking briefly with a rep who obviously could care less- I asked her to send me the contacts when they came in- she rudely said "no- that is not a service we offer." HUH?!?!?!? really?!?!? A service??! you made the mistake- I am sorry I do not offer a service of providing free gas to come to your store and wait an hour for your mistake. Never once did she show any concern or apology for their error- she is too arrogant for that. Finally after waiting on hold again- the manager agreed to send them to me- she too did not have the class to apologize and she too acted totally indifferent. Seems they must have too much business and therefore do not care about their customers. read more

Wow, I'm really surprised at the low ratings. I had excellent service! After taking a five year hiatus I headed back to school, and apparently in that time my eyesight had declined. Trying to read accounting textbooks was giving me such a head ache so I decided to get my eyes checked. I got an appt with Dr. Lui who was super sweet and knowledgeable. My appointment started on time and was quick. I needed a slight prescription for reading and driving at night. I went out to the front, picked my frames and was out the door start to finish in 35 minutes. My glasses were ready about a week and half later. I love the frames that I got and these glasses have helped me so much! And you can not beat the prices. For my exam, prescription and frames it was out the door $160. read more

For the price, this is a great place to go to get an exam and fitted for glasses. Yes they are busy so you have to be patient. They were actually able to fit me in for an exam as a walk-in on a busy Friday. Dr. Lui was very thorough and knowlegeble and confirmed some things that were in the back of my mind! There is a nice selection of glasses and the special coatings are included! The blue light coating is free but you may have to request it. The transition option is a bit more. In general a great place to go for the budget minded. read more

I've had my prescription glasses done at different Costco Opticals: Kirkland, WA, Burnsville,MN, Redwood City, CA. If you ask the front desk, they'll do the adjustments very well. However, they are often swamped with customers so they don't volunteer it. They often go out of their way to fix any problem. I once picked a frame too fragile for my lenses, so after a couple of months I came back to complain about the frames being misaligned and the manager offered to credit the cost of the frame towards another frame. I still had to pay for new lenses but the manager didn't even have to offer the credit since it was my fault. read more