On Friday, I took Boots Elizabeth to her vet check up due to her scratching her ears, unusual…read morebreathing and to receive annual shots. I called and was quoted 2 shots and an exam for $107. My bill was $204. Once I get there, I am told she has yeast in her ears and to give her children's claritin for breathing due to trachea. Last night, Boots was breathing was labored, she whined all night and did not want to sleep. I contacted ER med vet and was advised to give her claritin and follow up with my Vet. Today, I call at 11a and stated the obvious. Do you want to bring her back for an exam (additional charge). No, i am calling for further recommendation as i was there Friday and the claritin is not working. I am told I would receive a call back. Around 345p, I receive no call and contact them again. First, Noone remembered me calling, hence I was told about the call back without alerting anyone. After calling for the second time, holding for 15 minutes, I am told that there is no record from the visit on Friday and I would need to come in and recharge for another exam.... Needless to say, its a hard NO! I don't not recommend due to no records, additional charges, lack of care and customer service.

Been with these vets for many years. Thank you Dr. Jordan for helping me with my hard decisions…read morewith my sweet kitty Lukey-pie. Very appreciated.

I have been a loyal customer for many years and never hesitate to recommend this practice. Everyone…read morethere is always friendly and caring with my pets and I am sure their care is excellent with other customers of this clinic. Thanks to all of the excellent staff at Rehm Veterinary Clinic.

If I could give less then one star I would. Waste of time and money. The dr saw my dog and…read morerecommended a treatment, gave her meds for what she recommended. Said she should be fine in a few days and to return if she vomits. Two days later she is in kidney and liver failure. She has now passed only 4 years old so sad. All could have been prevented if she actually observed her behavior. Don't ever take your animal here I have the record to prove it

One star could not do my dead dog justice, but that's my only option. My 14 year old dog Charlie,…read morehad been going here since he was born in the early 2010's. Years ago, he started having breathing issues and we started seeing Dr. Mary Edwards exclusively. He was put on a few medications, and we were fine... until his recent ACL injury, about a month ago. Charlie was a very food driven, active, bubbly dog. After Dr. Mary told me he had an ACL injury, I asked about an injection called Adequan, after doing light research the night before. She lit up and said that would be a great option, so they show me how to administer the medication, gave us some Galliprant, and sent me on my way. Two weeks ago, Charlie started vomiting and having diarrhea. We were trying to give it a few days just incase his stomach was upset. It continued, he began to lay in bed all day and refused food/water. Friday, we took him to a separate vet and they informed us that Charlie was in stage 4 kidney disease, and those two medications he was prescribed are things they can't have if he has kidney disease. This doctor didn't suggest or mention testing his blood before going on these medications. Also, I was never informed of any side effects, or anything to look out for if the medication wasn't right for him. This morning, we had to make the grueling decision to euthanize our sweet boy. His creatinine levels had reached 11 and at that point, he was suffering, in pain, and laboring to breathe. He was my bestfriend since I was in kindergarten, and now he is an angel in heaven. Please, read a few other reviews, as I wish I would've, and take your animal somewhere else.

Today we went for our dog to get her stitches out after having her spayed and her back dew claws…read moreremoved. However she had already taken them out of her legs herself at some point.... When we went to have the surgery 2 weeks ago, they ask that you drop off in morning and then you pick them up that afternoon. They offer bloodwork and pain medicine in addition to the price quoted on the phone that are optional. They give you a paper to fill out when you arrive so you can select what all you want to do for your pet. We opted to have bloodwork, medicine and her nails trimmed too. They call you during and or after surgery to keep you posted. We were relieved to hear she was doing great. They offered to remove her back dew claws because she had already injured them and I had meant to ask them about it, but forgot so I was very happy they called and asked. They were very efficient and professional. The entire staff worked as a team and you can tell they love animals. Overall they had the best pricing (even with the add-ons they offer) and everything went well.

We live in Fairhope and had never visited this location until a few weeks ago. Our 13 year old…read moreChloe was in rapidly declining health and on a Sunday she started having frequent seizures. So much so that we could not wait for her quality of life check the next day at her normal vet. We called this location and they told us to come in. We brought our little girl in and the staff was so incredibly helpful and nice. We ended up having to send our girl over the rainbow bridge and the staff was so nice and compassionate during one of the worst days of my life. They handled the situation so gracefully. Fast forward to this week, we received Chloe's remains and we even got a card from this location that was signed by the staff and had a paw print on a card from our Chloe. For someone that had never visited this location, they treated us like family and for that, I will be forever grateful

The staff is incredibly helpful, empathetic, and kind. They worked very timely and gave us a couple…read moreupdates on him before we left. The lady that came to the room to see us had such sweet things to say about our cat and made us feel so secure. I'd trust this place again in a heartbeat. Thank you for taking care of my baby and giving him love while we waited.

Today we were introduced to a fantastic veterinarian Dr. Hughes - #cecetheshihpoo and #shihpooJax…read moreapproved! Everyone there treated our pups with the love and care we do! Thanks Team!

I've been waiting 4 months to write this review. In Dec., Village called and said I needed to be…read moreseen. I confirmed I needed to come in now and not May (1 year f/u) and the very nice lady at the front desk said "actually yes, I could wait until May." Great! Just 3-4 weeks later, I placed an order for meds to be delivered and the next business day my order was declined. When I noticed this, I called and the other front desk lady - an Extremely unpleasant woman - said I must be seen before I can get more heart meds for my dog. I referred to my call the month prior. The mean lady told me too bad, I must be seen by the new doctor. I was hours away out of town and still they would not fill the rx 1 more time (2weeks supply) without being seen. With no notice, Village cut off my dog's life-saving medication. I had to pack up and head back to Mobile so that I would not be without medication when I arrived back from vacation. What kind of company does that to someone with a terminally ill "baby" as they like to call pets. If that were my only unpleasant experience, I could get over it, but I got a new medication that front desk refused to help me with including ignoring my emails when I inquired about it. Village has treated me terribly in the past few months. The new female vet is young and nice and seems savvy enough, but you have to deal with the front desk the most and the office feels really dirty and old. The workers got together and painted the joint and it's really bad. But you're still paying top dollar for services just like if you pick a vet with a nice office. Since vowing to leave Village, I have taken my new puppy to Westside. It's a much cleaner, appealing office. And we took our sick, sweet girl to University Animal Hospital in a Hail Mary attempt to keep her alive longer from the heart failure that was taking her from us. I called University on a Monday and got in first thing Tues. morning. My husband highly recommends University as a small operation with great service and said we need to start taking our puppy there. I was impressed by University's quick appointment time and they will l do a same day dental! Unheard of. They also do light anesthesia options for dental cleanings but also offer full sedation. When my puppy needs to be spayed, I'll take her to University. And never go back to Village. Ever.

I have taken my dog to this vet a few times now, and they always have me in and out quickly. They…read moreare also very kind!

After being given a price for our vaccinations over the phone, we were charged $140 in unauthorized…read moreexam fees. After speaking to the manager Kelly regarding the discrepancy between our original price and the overcharge, she threatened to delete our dogs vaccination records if we wanted any sort of refund. I have never been spoken too by a vet office the way Kelly spoke to me. We kindly requested a refund due to the fact that we were misinformed by her staff. It worries me that a person like this works in a space that cares for animals. In an animal hospital, many people need a warm, kind spirit to guide them through potentially difficult times. Kelly is very far from that. This was our first time coming and we certainly won't be back. I would fear leaving my animals here alone.

Do not sign up for a subscription. Banfield makes it very difficult to cancel and there are no…read morerefunds. Cancellation could not be completed online or by calling the local office. I had to call a special number at the corporate office. I even changed my credit card number and the subscription did not go away. I was charged for 15 months before I could cancel.

I literally cannot say enough good things about the veterinarians and their staff at this location…read more I changed to this pet hospital after some arguments with my old vet who didn't want to keep up with vet medications. Since switching, we found out my sweet Shadow has diabetes and that's why he had lost 4lbs so quickly and then my sweet Mo who is an older kitty was diagnosed with kidney disease. Their staff was aggressive with treatment and diet. Shadow has now come off of insulin and is maintaining with diet alone and Mo's kidneys are awesome as he is intaking more fluids. I never got that care with the previous two veterinarians. They are always available if something is going on. Everyone knows us by name. Even if we are just shopping in the PetSmart store, they eagerly greet us and ask about our kitties. I love it