I have taken my dog to this vet a few times now, and they always have me in and out quickly. They are also very kind!

After being given a price for our vaccinations over the phone, we were charged $140 in unauthorized exam fees. After speaking to the manager Kelly regarding the discrepancy between our original price and the overcharge, she threatened to delete our dogs vaccination records if we wanted any sort of refund. I have never been spoken too by a vet office the way Kelly spoke to me. We kindly requested a refund due to the fact that we were misinformed by her staff. It worries me that a person like this works in a space that cares for animals. In an animal hospital, many people need a warm, kind spirit to guide them through potentially difficult times. Kelly is very far from that. This was our first time coming and we certainly won't be back. I would fear leaving my animals here alone. read more

We have been loyal to Bit and Spur Animal Hospital. Our cat has a condition called FLUTED. Dr. Courtney recommended he perform a PUI which is a very serious and invasive surgery. Unfortunately, Blaze continued to have complications post-surgery which included horrific and painful outbursts while trying to urinate in the litter box. We trusted Dr. Courtney and he recommended another PUI to fix the first one he performed. Sadly, Blaze continued to strain while on the litter box after the second surgery . I was horrified because when I brought him back to see Dr. Courtney I was told they Blaze was not making any painful noises and to come pick him up the same day . Additionally, when I got home , Blaze continued to yelp in pain . The only remedy offered by Dr. Courtney was to put Blaze on anti depressant medication for the rest of his life . I took Blaze to Med Vet and the Board Certified Specialist had to perform an emergency PUI to save Blazes life . Blaze has never once made another cry in pain while trying to urinate. I'm glad we did not further subject Blaze to that kind of treatment and we have never brought him back to Bit and Spur Animal Hospital. read more

Nothing but great things to say! My 2 yr old pup gave me a scare. They worked us in for an apt. I got there early because I felt safer waiting there with him than at home. Dawayne came out and checked on us and made sure the pup was stable. He was so kind and helped me calm down. Everyone was so friendly. We saw Dr. Spicer and she was patient and took her time talking everything over with me. We moved to Mobile recently and have been looking for a local vet. This is the place! read more

Great facility, love the app to keep track of my dog appts and visits. However, as with most vets, they always recommend drop off and and pickup to charge more. I chose Bit & Spur because the rescue I adopted had most of his record here. I called several times and couldn't get an answer regarding flea meds or if he was up to date in his shots. I finally decided to walk in. They apologized, new staff, and he was seen the same day. The cost however ridiculous. I have a regular vet I use off Moffett Rd and they and 1/3 of the price and a lot more friendly. The bells and whistles are nice but it doesn't make up for southern hospitality. Ex. Neuter for Chipin (10lbs) - $450+, other vet $130+. read more

9 minutes ago-Edit I have always loved this place and give it great reviews. Typically Daisy has a great experience. I even called them to check on her. They said everything was fine. However, when I went to pick her up, she several added items in her bag. The girl brought me into a room to talk with the vet. It definitely freaked me out. Come to find out they found blood in her diarrhea. The vet said they was fine...just stressed maybe from being there or another dog in the kennel. This was on friday and no one even bothered to call me to let me know. I would have picked her up and not gone on my trip. They just apologized profusely but it doesn't help when you know your baby was stressed that much. I am glad they treated her which is why I take her there...I am just upset they didn't call me to let me know. read more

I absolutely love Dr.Fuller and the whole staff here. They have helped me nurse my dog back to health from a very poor state. I depend on them and they always deliver the best experience. I highly recommend bringing your fur baby here. I decided to add an edit after reading the other reviews regarding cost. I have never had excess money to spend on crazy expensive things, and I admit veterinary care can be expensive. However, the prices I pay here have always been well worth the outcome coupled with the service the staff provides. I feel they do genuinely care about my dog's wellness and I will keep paying whatever it costs to keep her healthy and a patient of Dr.Fuller's. In short, you pay for what you get, as always. read more

Very accommodating and friendly We had a late afternoon acute illness and took us just prior to closing, instead of asking us to find an emergency clinic. We were welcomed and got good news about our pet. The charge was very reasonable. read more

Yeah it looks nice, but your bill will show you why they can afford to keep it that way! I have been using Bit and Spur for the last year and a half since I have lived here. I had been happy with the appearance of their facility and how nice the staff has been. These are true statements but they have lost my business as they have taken advantage of me by charging for unnecessary items. I scheduled for my dog to be dropped off 12/24 and to be picked back up on 1/1. When I dropped her off I was aware she needed her kennel cough vaccination as the person who took the reservation had informed me. They said they would be able to give this to her during her stay. When I dropped her off I informed them I would be out of the country and not have cell phone service and gave them another emergency number. I instructed them that if something were to happen to her though, to take do what needed to be done. When I went to pick her up on 1/1, the door had a sign stating they were closed. I called and left a message letting them know I was very upset that I had not been informed and I left my number for them to return my call. I had to wait until after work on 1/2 to pick her up and had never received a phone call from Bit & Spur in response to my message. When I picked her up nobody even mentioned my message. When I went to check out, they were showing me her vaccination sheet and I saw a list of other items in addition to the kennel cough. There was an additional vaccination as well as a number of other items which totaled $170! I asked them what all the charges were for and they said she had been due for her annual exam so they did blood work, fecal test, some other vaccination, on top of a $41 fee for the vet just to look at my dog. My dog was just in there two months ago for a skin rash (which she has been in for 2 or 3 other times for the same thing within the year and they've charged me for a vet fee every time even though it's been the same thing), and they checked everything out then! I am sure the vet tech is the one who gave her the vaccination so there was no need for the vet to even need to look at her. When I spoke with the vet she informed be that they're required to have their boarded dogs up to date on vaccinations. I am fully aware of this and I informed her that I had no problem with that but the two vaccinations would have totaled $31, not $170! The vet then said she had instructions that said "owner authorized whatever needs to be done". That was in the context as in if she got loose and was hit by a car or was attacked by another dog!! When I informed the vet of this she just looked at me and said she took that as a full work up. That's not my fault there was poor communication between the front desk staff and the vet. They did not give me any break or accept any ownership for the miscommunication. And on top of that, they raised the boarding price $5 a day without any notification. So that was an additional $50 right there I had not anticipated. Obviously, not happy at all. They took advantage of the situation besides the fact that they are extremely over priced. I had been ok paying a little extra to feel like my pet was in a safe environment but I do not appreciate being taken advantage of. There are plenty of other fine vets and kennels in the area, don't waste your money here. read more

I can't even express how much I have loved and adored Dr.Courtney over the past 15 years... We have been going there since they were in the old office! I have brought, I believe 6 total animals (for sure 5) to see him. I have shared constantly their posts on facebook for their animal adoptions, and I have even referred people to them, who in fact became clients too. Today Dr.Courtney recommended an additional shot on my fiancés cat making the total more than the $200.00 cash my fiance gave me (I called ahead and figured the total up to be approx $195.00). I asked to be billed the $63.00 overage. I do not carry my credit cards on me unless I know I will need them. I never ever charge my credit cards unless its a necessity. Yea this is considered one, though I did not have it on me. The girls looked appalled I even asked. I have never not once paid a bill in full and one time I ask for a $63.00 bill and it's a shock and unheard of? I seriously paid in full over $1,000 there last year because of two of my cats having horrible respiratory infections. I've been an A+ patient and ask one time to be billed $63.00... SIXTY THREE DOLLARS. I told the girls I googled their number today to get a price and saw all these negative reviews on Google and yelp and I giggled bc "I loved them so much". I completely get it now. I can't even express the upset of knowing I have to leave a vet who I cared deeply for all because they don't give a crap about their patients. read more

Exceptional!Exceptional! I went to bit and spur for the first time because my 9 y.o yorkie has arthritis and I researched dog water therapy which is excellent for arthritis because it is non weight bearing (I know this from being a Nurse for 10 years). Bit and spur is the only facility in the Mobile area that provides hydrotherapy so I made a visit to check it out. I was impressed by how clean the lobby was, friendly staff and what really sold me was the Doctor!!! It was recommended for me to consult with a doctor so we could discuss an appropriate treatment plan for my yorkie. I met Dr John Courtney and was blown away by how thorough and patient he was!! He really took his time going over all my options, explained everything in complete detail, very attentive and beyond patient with all my concerns and questions. He was not like the other doctors I have seen where they come in, say their 90 sec spill all while holding the door knob to exit (like Rehms)by the end of the visit, I asked Dr Courtney if he could please be my yorkie's new doctor. I am extremely impressed and recommend Dr Courtney to whomever appreciates a caring, patient doctor that doesn't try to oversell, will answer all your questions, attentive and has a super clean facility with friendly helpful staff. read more

Bit & Spur Anmal Hospital is wonderful. Dr. Courtney is a great vet. All of the employees are very nice!

They were a nice staff but talked to me like I did not know anything about dogs. I brought in my puppy Shepherd (which I have had previously) and the vet talked to me about how my dog could attack other dogs and telling me that I might not be able to handle my own dog. I am younger but I am still a paying client that does not appreciate being talked down to. read more

Our experience with Bit and Spur has been amazing! We rescued our pup a little over a year ago and have been using them ever since. Other reviews discuss excessive cost. I have used other vets and don't see a major price difference. I would say any price difference is well worth the quality of service and the amount of care they provide our pet. I always ask how much things will cost and our Vet is very happy to explain options and costs. Many times, they have combined procedures and visits to save us money. We have very busy work schedules and the staff has always been extremely understanding and accommodating. Our vet even met us after hours once with no extra charge because she had a concern for our pet. From my experience, if you want a positive experience and unmatched care for your 4 legged family member, visit Bit and Spur. Discuss costs with them up front and they will work with you. Remember, some times, you get what you pay for. read more

Very friendly and professional clinic. The veterinarians are both caring and knowledgeable. I appreciate that they give me their best recommendations and its up to me to make the best decision to suit the needs of both my pet and me. read more

Dr. Courtney have always gone above and beyond to take good care of French Bulldog, Theo. I moved back to Mobile from West Hollywood, CA. Bit and Spur Animal Hospital truly give me a piece of mind. Highly professional, reasonable and always ready to help!! read more