My Partner and I had such a great experience working with Astrid throughout the rental process…read more From the very beginning, she was incredibly kind, patient, and responsive. She took the time to answer every question we had and made what can often be a stressful process feel so much easier. What stood out to us the most was her dedication. Even while she was on vacation, she continued to communicate with us and made sure we had the information we needed. That level of care and commitment is rare and truly meant a lot to us. We always felt supported, informed, and valued every step of the way. If you're looking for a property management company that genuinely cares about its clients, I highly recommend them, especially if you have the opportunity to work with Astrid. Thank you for making our experience such a positive one!

As both a renter and a landlord for almost 40 years, I have to say that I was deeply disappointed…read morewith my interaction with Vantage Property Management. While the initial month was positive when my daughter rented a property under their management, things quickly went downhill. This reached a nadir over the final two months of the lease. A number of charges were posted against the account. While I can appreciate that utilities need to be paid, I don't understand how it is possible that an entire year of charges accumulated on the management's end without any notification to the tenants. It is inconceivable to me that any company with cash flow controls would let this happen. Further, I never understood why some miscellaneous magically appeared on our bill. As an example, we were asked to pay a $100 charge for "stucco." There was no accident. There was no damage. This was suspicious. Another example of this company's bizarre management of funds is that our family received a legal eviction notice AFTER our daughter (and all her roommate) had moved out of the unit. HOW DOES THIS HAPPEN?!?!?! The final straw occurred three weeks after vacating the rental unit. There was a $1300 charge against the deposit for painting. This was after getting the "all clear" from the management during the move out inspection. How is it possible that routine expenses should be charged against our deposit. Watch out for this company and be very, very cautious if you either rent from them or engage them to manage your rental property. If the way they pay attention to their cash flow is any indication to the way that they pay attention to the properties, look out!!!!! I would NEVER ever have anything to do with them in the future.

So desperate to get them to simply adjust the lighting so it does not shine on my house all night…read more It is literally like daylight. This is going on over 3 months. At my wits end...

I have to start out that i am very UPSET about how Peter Jimenez the new manager @ Lamplighter in…read moreHuntington Beach apt. Is very unprofessional and to say the least rude in how he treats his tenents. My husband and i moved out 2 months ago, they gave us the last amount of what we owed. They never called for the last inspection. We were both affected by the pandemic crisis but we still made the rent. We had to move because we couldnt the high price on the rent. Peter asked us to make an agreement on what we owed so we agreed and had it notorized. Couple weeks after we were sent to collections. We got hold of Peter, he said he misplaced the agreement and now we have to make another one. This is bullshit! Please can anyone HELP us to RESOLVE this ASAP. THANK YOU. his!

Been using WGPM service since 2016, Blake and his team is always professional, fast responding,…read morequick to act and taking care of both our property and out tenant. Highly recommended.

I've had a great experience with White Glove Property Management. Their team is professional,…read moreresponsive, and always helpful. They take care of issues promptly and provide excellent customer service. I really appreciate their reliability and attention to detail. I highly recommend White Glove Property Management to anyone looking for a dependable property management company! Qadeer Syed

We had a very disappointing experience with the property management - Gemma - regarding a lease…read moretransition request. We submitted a request through property management regarding an early lease termination and were initially told they were waiting on the owner's response. However, we later learned that the owner was not aware of our request at that time. After we contacted the owner directly, the owner immediately followed up with property management upon learning about the situation. When we followed up again later, the owner informed us that he had already responded to Gemma 2 weeks ago and believed we had been updated. However, there had been zero communication provided to us throughout the entire process. Overall, there was a complete breakdown in communication between property management, the owner, and the tenant, which resulted in unnecessary confusion and delay. A simple timely update would have prevented this entire situation. As of today, we still HAVE NOT received any update.

This review is specifically toward Dexter, who refused to give his last name. Dexter also claimed…read moreto be a manager, which is quite comical considering how incompetent he is. My husband & I were interested in a rental property. They make it a little difficult to schedule viewings. You have to make an account on a website they use called Showing Hero. You then have to upload your ID and a selfie. If they "match" your pictures, then you're allowed to schedule a viewing. Their system was having issues. My husband kept trying, but the pictures weren't matching. My husband & myself called to ask about it & Dexter suggested having any friend or family member do it to get the showing scheduled. He also explained that several people have been reporting the issue, but they had absolutely no back up plan. So I did it & after several tries, it finally worked. I was home with our kids, so my husband went. He got there for our appt & I had to text a code to a phone number which then tracked my location, but wouldn't provide the code to get in the property because I specifically wasn't at the location. I called Dexter, gave all the necessary proof & they refused to provide the code. I explained my frustration & explained that Dexter never said I personally had to be there. He wanted us to use any friend or family member to make the appt, but not once did he say we would have to pick up the person who did it & bring them over there. I told him that the miscommunication was done on his part, but he refused to do anything about it & then proceeded to hang up on me. If he truly is a manager, it just shows how poorly this company is run. Complete waste of time & horrible customer service. If you do have to work with this company, avoid Dexter at all costs. Highly unprofessional.

The management at Royal Palms HOA is outstanding, and Larry is the person behind the scenes making…read moreit all happen. I had the pleasure of working with Larry during an escrow transaction, and he was incredibly responsive, knowledgeable, and proactive every step of the way. He helped us quickly identify and coordinate the resolution of a maintenance issue, kept everyone informed, and was always willing to answer questions and provide guidance. As a Realtor, I truly appreciate professionals who understand the importance of communication and teamwork. It's reassuring to know my buyer will have someone so knowledgeable and dependable managing the community.

We were in desperate need looking for a new property management company for our condo association…read moreand we are so happy that we have found Assembly HOA Management. We've been incredibly impressed with our Community Success Manager - Junior Valencia. Any time a question or concern comes up -- whether from the board or individual homeowners , he is on it quickly, with clear and helpful responses. We never feel like we're left waiting or in the dark. He proactively keeps the community informed with timely updates, and reaching him is always easy. This level of attentiveness has made such a difference in how smoothly our community runs. We couldn't be happier with this partnership. And It's only been two months and we have already seen our community is turning around!!!!!

What a great feeling not having to worry but rather trust the people you work with! Mr. Richard…read morePerry over at Community Management Professionals takes his company to another level when it comes to excellent customer service, always prompt email response time, and detailed information and guidance. Very professional and friendly, as well. Without a doubt, I strongly recommend any and all HOAs to hire CMP to manage their associations! Thank you for your help, Mr. Perry! God bless you & your team!

From the owner: To exceed our client's expectations by providing an uncommon level of customer service and…read morecommitment that changes the standard to which property management professionals are held.

APM staffs were very friendly and professional. Unfortunately, they were harassed and bullied by…read morethose corrupted board members and made them quit managing my HOA unexpectedly.

I think my renters are happier with APM than I am as an owner. I had to make a yelp post to get…read morecertain answers and that is unfortunate...but I suppose if my renters are happy then that is the most important thing.

Cannot Recommend this Rental management company. We have…read moremany friends we regularly see in & around Long Beach areas, where these guys manage Rental homes etc. We all see, Dead grass, dead flowers, some with No lights at night, this company, does not bother or care, to Auto turn on at night in their very dark, & Vacant rental homes, in the neighborhoods etc. A neighbor also tried inquiring re: a home rental availability, like others have said, no one at APM did not even bother to reply back. These guys appear mostly only care about money/revenue, but have No real care or concern for their properties or neighborhoods, that they are in. Sad to say, We would never use or Recommend this company.

If I can rate them more than 5 star, I will. This property management is amazing. Their staff are…read morekind, caring and professional. Shoutout to Briana who's attentive to the tenants needs. She sends reputable company that will serve your needs in a timely manner. You can trust that APM Management Team will meet your expectations. Thank you APM team!

The personnel are very professional, attentive, and respond quickly to tenant needs. Tenants are…read moreinformed in a timely manner regarding inspections and required maintenance.

While the property owner was always a pleasure the few times we interacted, our overall experience…read morewith the property management company left a lot to be desired. Getting ahold of management was consistently difficult, and they frequently gave the impression of being distracted or dismissive. As tenants, we rarely reached out unless it was for necessary maintenance issues. Furthermore, we actively assisted them with finding new tenants before, during, and after our transition out of the property. Despite our cooperation and efforts to ease the turnover process, communication regarding final move-out procedures remained difficult, rude, and dismissive, reflecting a disappointing lack of professional courtesy and mutual respect.

Lea Thomas went above and beyond to ensure that a resident's concern was addressed clearly and…read morerespectfully. In particular, she took the time to thoroughly explain the handling of work orders, especially in cases where previously submitted requests may not have been addressed due to a residence error. She communicated this in a way that was easy to understand, while also showing genuine care in helping resolve any confusion or frustration. Her willingness to assist, clear communication, and positive attitude reflect very highly on Action Property organization. Employees like Lea Thomas are a valuable asset to your company and play a significant role in maintaining its reputation for excellence. Thank you for fostering a team that prioritizes such high standards. Pete M.

Aloa Navarro is the very best. Thank you for your help I needed it! I called the office and the…read moreperson wasn't able to help me. I visited the office and Alia got me all set up on ACH. To the rescue always! Thank you so much Alia! Cynthia