I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.

We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

Staff and Dr are well qualified, very kind and treat you with honest feedback on the condition of…read moreyour eyes and sight. I highly recommend this place! Michael Amir

Do not go here. The people do not know what they are doing. This is a large chain that does not…read morecare about customer service or your health.

Came back because of a Prescription change and some bad choices during my appoint a few months ago…read more With the 100 Day Guarantee, I was able to do an exchange. Juan handed me over to Lina today and she did an awesome job. Very knowledgeable. Kept a smile on her face.

I feel that was very well taken care of in this office. Receptionist doctor, and all were very…read morehelpful and they had a good selection glasses etc I would recommend them

I've been coming here for a couple years and the doctors years are always really nice. I've been to…read moreother places where it seemed like the prescription wasn't as accurate as I hoped it would be. After coming here, I felt like my prescription was sharper and more accurate.

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

It's super easy to make an appointment here and it is conveniently located right outside of RTC…read more The one on one care provide by Dr. Sheebani Grewal is the best I have experienced since moving to the area. She listens and is personable with amazing bedside manner. The rating is not for her service, credentials, or expertise but for her front staff. These aspirational IG influencing ladies, are always rude and rushing. Two times I have had to tell her staff that I do not use medical insurance for any visits and had been billed once through my medical coverage and after countless calls, and emails, I was finally refunded my "out of pocket costs" for my annual visit. Not one apology offered for the indignant attitude given by the staff or for the erroneous mistake of billing the wrong insurance. After even walking the younger woman through my insurance copays and also providing their phone number to verify she still sent the bill to my insurance and charged me. Today the same scenario with a different aspirational influencer. Less resistance though and actually looked up my insurance and coverage but also I refused to provide my medical insurance. I'm sure had I provided it she would have taken the same lazy route as the other lady a year and a half ago - and billed the wrong insurance again.

All of the staff was friendly and professional for the eye exam. However when i went to get the…read morenew lenses in the old glass frame, the "lab" lost the frames for two months Fortunately when i went to the store, Renu could understand my frustration after many phone calls could not get the frames and lenses in the same location. Renu suprisingly offered me new frames and made sure the lenses were inserted in one day Now that is customer service and thank you Renu for your help with a smile

Lived in Reston for a long time, never knew this place was the place to go for sunglasses. They…read morehave a huge selection of Maui Jim's, much better than Sunglass Hut. I was not there for an eye exam but the place is very "professional" and if I ever needed glasses I would go there!!

We first came in yesterday to check out frames for my kid, and then we returned today. One thing…read morethat really stood out to us is that they were open on Sunday, while several other stores in One Loudoun were closed. (by the way, this store which is now located in One Loudoun Ashburn used to be in the Dulles town center mall in Sterling, and I did read all the negative reviews on Yelp about that location, but we decided to take a chance anyways.). The service was good, though we did have to wait about 25 minutes before an eye care advisor could sit down with us to price everything out. It took another 10 minutes to finish the pricing because of some system glitches on their end. The options ended up being pretty expensive, but we were still able to make a selection. Even though we couldn't apply the 40% discount because we used our insurance, they were able to give us a decent enough discount using a coupon lessening the blow. Both of the advisors who helped us were incredibly friendly and welcoming. This initial review is just for the frame selection and the ordering process. I will update it once we receive the actual glasses in a week or two.

Bernard is fantastic! He truly cares about the look and comfort of the glasses you select. He is…read moreso efficient in assisting with whatever you may need. Our family comes to him exclusively.

Very satisfied with the care and attention I received from ClarityEyeCare. At my second annual…read moreappointment, I was treated like an old friend, not just a number. The Doctor Doran handled my visit from start to finish, which made it feel personal and thorough. The front desk was efficient with check-in, insurance, price quotes, and checkout, everything was timely and painless. I left realizing how happy I am to be done with the "eye care machine" centers. I also love supporting an independent business owner who clearly takes pride in providing personalized, high-quality care. Highly recommend!

I love love love Clarity Eye Care and the staff! Janet has helped me pick out the best…read morecomplimentary glasses for my face and I get comments on them all the time!!!!! Dr. Doran is kind and respectful and overall I highly recommend this practice!