Nate Hopson is an exceptional sales consultant. He was comfortable to work with throughout the…read morepurchase of my new RX350. He is extremely knowledgeable about the Lexus product and lets their automobile sell itself. Call Nate for your next car purchase.

I bought my first Lexus from here, so I have a long positive history at this business. I just…read morepurchased my second Lexus out of the area, but took it here to have a clear "wrap" put on for the front of the car. They did this on my old Lexus, and it really prevents rock damage on the front of the car. I dealt with Susan, the delivery coordinator. She is great! She also suggested tinting the front window to match the back (the front windows do not nearly the tint the back windows do). I had the windows tinted also. They do use another company for both of these details, but it is backed by Mungenast. I dropped my car off, got a loaner and was able to pick my car up the next day. The customer service here is excellent.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

We've bought two cars there. Always great service, and had a cup of coffee while I waited. Faster…read morethan anticipated -- and they included a free car wash.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

BAIT AND SWITCH!!!!!!…read more Their email stated a value of $7960. We then spoke to the dealership and because we had a crew cab versus a supercab, he quoted us $9120 as the value. We get there, spend 2 hours, and the the guy starts his "used car salesperson" act telling us all the things wrong with the car. Guess what he offered us...$711! Yep, that's not a typo! A F350 SUPER DUTY, CREW CAB, LARIAT PACKAGE, 4 DR, 8FT, 6.4L, V8 POWERSTROKE ENGINE (Diesel)....for $711. Mind you KBB shows private party value ranges from $11,500 to $14,500 and trade in value ranges from $9,600 to $12,400. We purchased in May 2020 for $14,500 from original owner. I could sell the doors or tires or leather seats or part it out for more than $711...but it's a fantastic truck! A complete waste of time and an insult to our intelligence!

Terrible, terrible, TERRIBLE customer service. Unless you want to waste significant amounts of time…read morewaiting on hold, expecting returned calls, and driving back and forth to the dealership, DO NOT SHOP HERE. I found a great deal on a car at West County. A few days later, the papers were signed, temporary tags were on, and I drove away. A day later, I was pulled over because the sales guy had written the wrong date on the temporary tags and the police officer thought they were expired. I had to drive back to the car dealership, a good twenty minute drive, to get new tags. Then, about a week before my temp tags expired, I still hadn't received the title for my car. After calling several times without getting a response, my fiance drove out to the place to get some answers. We were instructed to drive the car WITH EXPIRED TAGS and mail any tickets we might receive to the dealership for payment. Seriously? Seriously. (Don't worry... I didn't take their advice.) Now, I bought this car at the beginning of August. I finally received the title at the beginning of OCTOBER, after driving back and forth, wasting time on the phone, and stressing out in general. To make up for the trouble, the place paid my late fee to the DOR for paying my sales tax late. A whopping $25. How sweet. This is the first car I've ever purchased, and I never want to go through it again. The price on the car was great, but I would gladly have paid more just to avoid dealing with the atrocious "customer service" promised at West County Auto Plaza.

I came here after an unfortunate experience at another dealership. The people here are beyond…read morehelpful and most of the staff has worked there for 20+ years. It feels like a family owned business and they wanted me to walk away with a good deal. After looking for a year I finally found a car dealership I can say I trust. I drove home in a new car today and got an amazing deal. If you're in the market, check this place out! You won't regret it!

The Service Department front-desk staff are rude, non responsive, don't give a @#$@ kind of people.read more

Had an appointment for a service and was out in 30 minutes. Extremely fast service and everyone…read morethere seems on top of it.

I went in looking for a Camry, and even though I didn't find a car I truly wanted, I had such an…read moreamazing experience with Lars that I wanted to write a review. Lars was the type of salesmen you hope for. He was friendly, helpful, and made the experience fun! He never once pressured me or gave me salesman shtick. He was honest, straight forward and cared about me as a customer. The exact OPPOSITE of the people I purchased from down the road. It's just a shame I didn't find the exact car I wanted (though I know he would have if i gave him more time) because I would have LOVED to buy from Lars and will definitely come back if I ever need a car in the future. Thanks for being a great human and treating me like one. It is a practice severely underutilized in our day and age. I will tell my friends to come to Saint Louis Acura.

Good communication (most of the time) but otherwise good service! Did leave my car unlocked a lot…read moreof the time though

I purchased a 2025 Telluride from HW Kia of West County and while I'm happy with the vehicle, the…read morefinance process raised several concerns. Optional products, such as an extended warranty, were not clearly presented as optional and were rolled into the payment without proper explanation. There was no clear walkthrough--just an expectation to sign. Many customers could easily miss that these add-ons significantly increase the total purchase price. I had to question the numbers multiple times to understand what I was actually being charged for. And forcefully insist they remove the warranty from the purchase price. I was also asked to sign a blank version of an incentive-related document during the process, which, when questioned, the F&I guy brushed off as "just in case he needed it for his file". This is not an appropriate business practice and should not be part of any customer transaction. After the sale, I discovered that a customer satisfaction acknowledgment had been submitted under my name with responses I did not provide, including an electronic signature that is not mine. When I raised this with management, the concern was minimized despite documentation confirming the submission. I've attempted to resolve these concerns directly with management, but the responses have been inconsistent and have not fully addressed the issues. If you're purchasing here, don't. But if you are going to I would strongly recommend reviewing every document carefully and asking detailed questions during financing.

I visited this dealership because I was interested in the new Acura MDX. I was torn between…read morepurchasing and leasing. I stopped by a few weeks ago with my dad to test drive the new MDX, beautiful new grill! They were busy as it was a Saturday. I was directed towards Jacek who kindly explained the feature and price differences between the models. We test drove the car. It drove nice but I still wasn't sure. We left. From there my entire exchange was through email with Jacek, except bringing my car in for a test drive(I was trading in an accord). With the help of truecar.com I was able to negotiate both the lease and the trade-in. I never felt pressured, being a younger woman I was concerned about. I would recommend this dealership. I will be happy to deal with them in three years once my lease is up!

A friend and I went to Dave Mungenast Acura in Ballwin to go check out a pre-owned TSX. I had…read morecalled a lot of people in preparation for a car shopping/test-driving weekend, and by far these people were the easiest to setup an appointment with. I was met with a sales rep called Yatzek (aka "The Polish Car Guy"). When we met him, I was instantly attracted to his unique accent and likeable persona. He talked with a sort of authority that was not too forward, but rather comforting. He took his time with us, and we had good conversation about what exactly my friend was looking for and what her other options were. We got to discussing many things, all of which he knew a respectable amount of knowledge on. We compared the TSX with many of its competitors, and ended our conversation with comparing the wheelbase of the TSX with a E90 325. Our test drive was great, and though it was a great car, we had other cars to look at during the day. There was no pressure to buy on-the-spot, and the manager even came over us and gave us a free oil change voucher as well as plenty of bottled water (it was one of those 95+ degree days). We toured their facility, which was spotless, even the service area. All the mechanics looked professional, and were busy working on cars. We ended up going with the E90 325, but our interactions with the dealership did not end there. We received personal letters signed by Yatzek and the manager thanking us for our visit to their dealership, and that if we had any further questions or if we were still interested in the car, that we could contact them on a personal number. It was all very courteous, and the both of us felt very satisfied at the service we got. No wonder they were voted the best Acura dealership in America for 17 straight years. You can't beat a presentation and service such as theirs. Once you have the Dave Mugenast experience, everything thing else just fails in comparison. At the end of the day, we found a better car at a cheaper price, but that doesn't change the fact that I would go back to any Dave Mungenast dealership to scout out future prospects for cars.

The collision center is phenomenal! Bryan Fowler and his whole team did an outstanding job and made…read moresure I was 100% satisfied. They did a great job restoring my Jeep Grand Cherokee to it's former beauty after significant hail damage. The customer service here is second to none. Thanks to the whole team!

I had the worst, most uncomfortable experience buying my car at David Taylor Ellisville. Don't…read moreexpect to be treated like a human here or receive any real customer service. I was buying a car and hoping to trade my older one in. Right away the manager came back in and said my car "wouldn't even start." Now, my car has a lot of problems but that was not one of them. He flat out lied to try and devalue my car and then offered me $100 for it. You can get that just for the battery! Absurd and insulting. The salesmen are crooks like you read about, unwilling to work with you much on price and tack on an almost $700 admin fee at the end when you're too tired to fight. Just down the street at Acura, they waived their fee for me immediately. Every lie in the book was used on me at DTEC, like I was an idiot (I look much younger than I am which was even commented on and clearly I was treated like I'm young and dumb), but I played the part because I liked the car. I was there from 11am to close. I was starving and getting dizzy. My salesman offered me a sandwich and pulled out his phone but clearly never intended to spend his precious scheckles. By the end I was so low blood sugar, I could hardly function and what did they do? They locked me in a room with Mike, the Finance Manager, who my dealer Reed boasted was "such a great guy" before I went in. Mike in no way lived up to this. In fact, he was the worst part of the entire experience. Rude, unprofessional, and uncompassionate. I told him many times I was tired, had a long day, I was hungry and not feeling well. He continued to HARD SELL me a warranty that I politely declined so many times I lost count. He just sat there and continued to crunch numbers to get his precious warranty in the bag. I finally convinced him to let me sleep on it. I asked several times if someone could provide me with a ride to pick up my car the next day, after spending nearly 30,0000 dollars!!! NOPE. TOUGH LUCK. "GET AN UBER." DISGUSTING!!! I told my Uber driver this and even he was disgusted and said he would never shop there. He was so appalled he said he was going to call them and tell them. I was a salesman when I was 16. I outsold everyone at my store and I did it by being honest, respecting my customers and caring for their needs. You will NOT find that at David Taylor. I Ubered in the next day, still tired and squeezing in between work appointments. I told them I was short on time and had to be in and out. Reed said I needed to see Mike again. I flat out told him I WAS UNCOMFORTABLE and did not want to talk about warranties, to which he callously replied, "Tell him." THEY LOCKED ME IN A ROOM WITH MIKE AGAIN WHERE HE CONTINUED TO HARD SELL ME AGAIN ANYWAY!" I politely declined again and again until I finally had to SHOUT at him and tell him to leave me alone, get my car, and get me out. I told him "You guys already took me for everything I have." He scoffed and mocked me "Pff Everything you have." Super professional, bud! I could go on but I would fire you immediately! I work in radio and know A LOT of people. I host my own show which thousands of people listen to around the world. I worked in Hollywood movies before that. Really not a bright idea to make this kind of impression on me. Just a little kindness, a little effort to make their customer happy would have gone a long way. Here's the cherry on top. The next day, I noticed damage on the car. I called Reed and he of course denied all knowledge and didn't care, passing me over to the higher ups. I called Burt and he never bothered to call me back. I'm guessing they will do ABSOLUTELY NOTHING to help, as is their usual motto at this dealership. I was lucky and unfortunate enough to find the car I wanted here, but will never go back and never recommend. I had such a terrific experience at the dealer down the road and left them a great review even though I didn't buy from them. Know why? Because they treated me like a HUMAN BEING. David Taylor Ellisville only cares about one thing, GETTING YOUR MONEY.

I came in for a 10 a.m. appointment October 13, 2021. Allan Holley was my service technician, and…read morehe did a spectacular job. He looked up my service profile, corrected my address (It hasn't changed in 34 years, but it was cross-matched with my youngest son's address and phone.) Everything got straightened out. Then, I needed my radio code to be recalibrated. Allan got in the car, turned it on, and the radio worked. WHO DOES THAT? HOW DOES THAT HAPPEN? It's an anti-theft radio. So, I guess if it doesn't move, it gets turned back on. I didn't know that. Allan estimated the car would be completed by 11:30 a.m. I was there for normal service, emissions inspection, radio recalibration and a car wash, which is free if you bought the car from West County Honda -- which I did. I was sitting in the service waiting area reading a book and I hadn't even finished a full cup of coffee -- and Allan came in to say everything was done. Holy mackerel! How important it is to keep up with standard service on your car!

This place is a mess and for those that don't know, it's owned by a group in Colorado. That's…read morewhere your call will go if you call to schedule service. Note that they will also add a 2.5% credit/debit card fee without notifying you until you arrive. They will tell you that it is disclosed at appointment booking, but I've yet to experience this. This can be quite significant on a repair. Lastly, when I tried buy a new vehicle, the sales rep went to talk with his manager when I made an offer. He returned to RAISE the price. I purchased for thousands less in Columbia, MO and laughed for 4 months while I watched the vehicle sit on their lot.