Paige contacted me about my filter replacement appointment being due. I really appreciate this…read moreservice since it can be challenging to keep track of these necessary maintenance appointments to maintain our home. While they were coming out she asked if i wanted to do some water testing and purchase salt for my Softner. JT arrived at my home punctually which I really appreciate since I had to take time to be home for this appointment. He was friendly, introduced himself and was professional. He brought all the salt bags in, loaded up my softer, changed filters and did the water testing all in an efficient time frame. Working with a company that's professional and organized and provides great service checks all the important boxes in my book and I highly recommend using SafeWell for your Walter filtration and Softner needs. It's pretty obvious Dan and his team care about their customers!

I hired safewell to do a water quality and quantity test on a home I was purchasing. Not only did…read morethey break the bolts off the well cover when opening it, but they sent us water quality test results from a different home in a different town. I attempted to contact safewell to tell them of their error and to get the test results I had paid for, but was unable to get any response back. Their website has you fill out a contact form to get back to you which no one did, I called all 4 contacts listed in the original email they sent me when I scheduled the appointment and left multiple voicemails and received no response. Finally I just started texting the phone numbers and eventually got a response that they would send me my actual test results and not a random strangers results. They supposedly have a "chief customer officer" what a joke. After all those messages left no one ever called me back. If you want to risk your information being accidentally sent to someone else and not be able to contact a human being, this is the place for you

I called several water treatment companies, had to wait two weeks for install and ridiculous…read morepricing, Friots pricing was less and I had my install the following day after calling, thank you!

If we could give Friots 6 starts we would! We woke up Saturday morning before an oncoming…read moresnowstorm with our water running orange. The individual who installed our water treatment system had retired years ago and on the recommendation of a neighbor we called Friots. Within minutes we received a callback and while on vacation, they walked us through steps we could do to troubleshoot and ultimately fix the problem! With some cell phone pictures and a brief FaceTime (all on Saturday morning no less!) we had our water problem fixed. The customer service, attention to detail and kindness was immensely appreciated. They went above and beyond and we cannot thank Friots enough!

Shout out to Eric for the detail and care he took with doing my first service of my water…read morefiltration system! It's obvious that he loves his work and the company! So nice to deal with this company! if you are considering a water filtration system and want to change your service provider .. this is the company! One very satisfied customer!

I had a really great experience with H2O care from start to finish. They listened to my…read morerequirements (instead of just trying to sell me the most expensive solution possible) and were extremely thorough in answering all my questions. Our installer was also FABULOUS! The install is incredibly clean and his care and craftsmanship with the piping really shows. It kind of makes our old existing piping seem sloppy by comparison. I would recommend H2O care again in a heartbeat.

Roberto has been very helpful in getting us set up with water filters here in Boca Raton, FL. He…read moreis very professional and courteous! He has been maintaining our household water filters for several years. I highly recommend Roberto and his filter products.

I used Reliable a few years ago to replace my Jet pump with very good results. This year I was…read morehaving trouble with my well not continuing to hold it's prime. I called reliable for assistance and Tom responded within hours. He arranged for his technician to be on site the next day. The problem was fixed. His staff are the best you'll find at diagnosing and fixing any trouble you have with wells and pumping systems. They are quick to respond and very reasonable when quoting the effort. I will definitely continue to use Reliable. Thanks guys. Bill Smith

Professional, knowledgeable, efficient, timely service. I don't know much about well water system…read moreuntil we moved to this big house in Acton. Very fortunately Tom from Reliable Well helped us whenever we have questions. HIGHLY RECOMMEND

they are the best, did and upgrade to our new office and everyone is thrilled. Kyle Lebrecut is a…read moreSuperstar who is the Tech who came out. He so neat, and pleasant to work with. Also was able to go the extra mile in hooking out ice cube tray up for filtered water!!!

The water is absolutely delicious and the customer service is top-notch. I'll never be able to go…read moreback to drinking "normal" water after this!

We recently had Clearwater install a water softener and whole-house filtration system to address…read morewater quality issues with our current town water crisis. From start to finish, the experience was professional and efficient. The technicians were wonderful and very well-educated. I would highly recommend your services for any well and filtration needs.

It was Easter Sunday and my elderly mother's water pump to her well failed. I gave her a list of…read morebusinesses and told her to call me after getting quotes. This business was not at the top of the list as I knew them to be on the higher end of the price point, but were a reputable business. This was the first company she called and they came right out. They explained to my freeloading unemployed adult brother that lives there that if they came out the work would be completed as it was on an emergency basis. They were pretty straightforward and they agreed they would complete the work (once the pump is pulled it needs to be replaced immediately to restore water). The total was up around 3700 and my mom had given them a credit card to complete the work. My husband contacted the business as this was a large expense for her being on a fixed income with no financial help in her household, and they agreed to give her a senior citizen discount of 10% and they completed the transaction on her card. They also explained that it would have to be flushed for a while until water was clear before water went through fixtures (there's a lot of sediment). Well, they could've stayed and done this for her but would've charged by the hour and so they explained to my brother how to do it and he agreed he would be capable of this. Thankfully, he's unemployed and has lots of time on his hands and should have been capable to do this for her. Unfortunately, the water was turned on before the flush was completed as discussed and sediment was introduced to the fixtures, causing low water pressure. My brother had called the company complaining of the low water pressure and Paul was happy to come out to troubleshoot. It was at that time Paul reiterated that the flush had to be completed and the aerators were clogged from sediment by failing to do so. Paul had actually offered to flush it himself and clean the aerator, but he was not permitted entry. Based off their diagnostics she also needs a new tank. She was given a quote with 10% and Paul also said that she can work out a payment plan if unable to pay at once. Overall they are a little on the high end but are responsive to emergency calls, helpful and overall an honest company to work with.

They sell sell sell to you but the minute you call Eric with a problem, he runs and never returns…read moreyour calls. Do yourself a favor and use Aerus in West Hartford, they are professionals that want to help even if you were previously Erics customer from Palmer, Ma. Eric left me with no way to get my vacuum cleaner fixed and then I found the one in West Hartford whom I love, they are familiar with many complaints about Eric! It's like day and night dealing with West Hartford. I highly recommend them and will tell you to run the other way when it comes to Eric, he has terrible customer service skills and he lies to his customers, I know, I was one!

These people are totally unethical. I had a split in my central vacuum hose and I called them to…read morerepair it. I live 45 minutes away from their business and they had somebody there to sell me a new unit before I hung up the phone, so I was very impressed with their response time because I'm sure you all know how hard it seems to get anybody to repair anything these days. The salesman told me that it would cost the same amount of money to repair the hose and vacuum head as it would to replace just the hose so I went ahead and replaced it the 25 year old assembly kit for $850. I wasn't feeling very well the day the installer came so when he was finished I didn't check the work and just paid him and signed off on it. The next day when my wife went to use the vacuum we found out that he had installed one of the outlets upside down and it didn't work so I called them back to have it fixed and they said they would call send someone right out to fix it. That was two months ago and they still haven't showed up! They will not return my calls and anytime I email them I just a generated email response saying that they will contact me. Obviously , they are not coming and I can't vacuum half of my house. I tried to dispute the charge with my credit card company, but because I had signed the receipt he's off the hook. I read on his website where he screwed somebody out of $9000 on a job too. I decided to leave my review there too so this wouldn't happen to someone else, but apparently they have fixed their website so that if you leave only one star it won't accept the review! If you count up the reviews you can do the math and that their 3.5 star rating doesn't add up to the 5 star reviews that you see. They have somehow eliminated all of their negative reviews. I'm physically unable to travel so I can't even go up to their store to even question them about this. Please stay away and don't let this happen to you.