This is a delightful hotel! In spite of being nestled into an industrial park on the north side of…read moreAndover, the setting is incredibly bucolic. It's a little hard to find at night but when I did find it I was quite pleasantly surprised. It's consistent like every other SpringHill- which are my preferred work hotels. This location doesn't have the full kitchens like most SpringHill Suites do, but it's fine with me- they have a fridge and microwave. Staff are very polite and efficient. Workout room is clean and well-equipped. I'm in Andover 3 or 4 times per year for work, and this will be my hotel to stay at going forward. The quiet setting makes you feel like you're in the middle of New England. Highly recommended.

The best part of our stay was meeting the front desk receptionist Grizzi*. She was super nice and…read morefriendly and definitely made of feel comfortable. BUTTT... the fridges in our rooms were not cold, there were loose hairs all over the "clean" towels and bathroom floors. Wouldn't bring up the hair but seeing black strands of hair when nobody has black hair in the room was very disturbing. Not only was there hair that didn't belong to us the water was brown and murky. We were told that the city was contacted, but there was nothing changed. the hot water however was okay and clean but basics you do with cold water (brushing teeth, washing face) was done in hot water or with water bottles. i would not recommend this specific location; literally would only go to see Grizzi* (hope I spelled her name right).

I needed a week night overnight for a real estate closing. This hotel is the former Holiday Inn and…read morehas been essentially rebuilt as a Hilton--all newly appointed, though front desk seems understaff. Same person as desk clerk, bartender, etc kind of sitchu. Everyone was friendly. My room was clean and I'd stay here again. If I were to do breakfast again, I'd probably head down the street to Ceacker Barrel.

Great staff, lovely hotel, nice & clean rooms, restaurant is nice with a good menu and breakfast is…read moregood as well

This hotel wasn't as bad as the 2.5 stars it's gotten…read more I thought the staff was friendly and courteous. It's a dared hotel but overall I liked it.

Left our reservation early due to horrendous brown water conditions. Found out that this area is…read morewell know for brown water. Do not stay here.

We stayed here for one night and I'm not sure how I feel about the hotel. The price was great for a…read moresuite! Lots of room to move around in. Definitely better than your typical hotel room. Everything seemed clean for the most part with your normal wear and tear you see at most hotels. The one thing that bothered me was there was still hair on the bathroom floor when we arrived, the vent in the bathroom was very dusty like it is never cleaned and the silverware in the drawer in the kitchen was still dirty. Bed was nice and comfortable and ac worked great. Service was mediocre. Nothing stood out to me. Desk personnel weren't overly friendly as they are at some hotels. I would say overall we had a pretty good stay, especially for the price.

This was my second time at this hotel. Overall it's a winning option for me. The bed was a little…read morefirm for my taste, but everything was immaculately clean. There was an issue with the shower which the staff fixed for the second day. Breakfast has many options, and my little niece was a huge fan of the pancake machine. Friendly staff and a nice little area with sundries and snacks for purchase in the lobby.

I stayed here for 5 nights in April. I booked this hotel based on the recommendation of colleagues…read morethat stayed here recently. We try to stay with the Hilton brand to maximize point accumulation and this also satisfied that expectation. I booked ahead online, checked in and selected my room with the Hilton app before my arrival. I was working several miles South of the hotel but my colleagues staying and working at the same location convinced me this was a good area and good place to stay. The drive back and forth to the Wilmington area was consumed with traffic on I-93 in the direction I was going everyday. I was surprised to find out the traffic on I-93 was so much the "breakdown" lanes (shoulder) on the highway was open going South toward Boston from 6-10am and going North away from Boston from 3-7pm. The room was perfect for what I needed and it was very quiet. I booked a King studio suite which includes a small kitchenette. There was a king bed with a couch and coffee table with an ottoman under the coffee table. The kitchenette included a sink, microwave, smaller stovetop and a full size fridge. I stopped at a nearby grocery store when I arrived and purchased a few items to have in my room. My checked bag had significant damage to one of the wheels which compromised the hard case. I was concerned it would not last on the return trip. I chose to purchase a new bag on Amazon instead of driving and searching for something. I had it delivered to the front desk with my name. I let them know ahead of time that it would be arriving. When I got the notification it arrived, I went to the front desk after work and picked it up. It worked flawlessly and I was able to use the new suitcase to get my belongings safely home. Overall it was a good stay, quiet and comfortable. It was easy in and out and not too far from my work. However, I do not like the area or the traffic. This is way too busy for my liking. I likely have to travel here again but I would rather be visiting an area with far less traffic.

Great value with extra close and spacious room. Free coffee & a cookie for the road. Teen loves itread more

We stayed outside of Boston as the closer you are too Boston the more expensive the rooms are. The…read morehotel itself is indoor. You can tell the rooms are renovated. You do get free breakfast, but I did not take advantage of this as I usually do not get breakfast much maybe a fruit. Location is good as it is near the high way so you can go to New Hampshire to go to the mall which was 10 minute drive away. There are also trails too. We paid $150 dollars a night and if we stayed in Boston hotels are around 300 dollars and that is for the low end. Rooms overall at nice and comfortable and spacious. The shower worked well and with the toilet. I did not have any complaints here.

Have traveled to this hotel over the years it's starting to be rundown. Still is quiet rooms mostly…read moreclean but needs repairs and updates. Elevator is never cleaned and in rough shape. Convenient location next to a Chilis and a gas station.

Made a 4 day reservation for a wedding in the area. Checkin was easy, and our room was very quiet…read more(yay!). Used the mini fridge to hold fruit and bottled water, which was perfect. The housekeeping staff was always pleasant and efficient. The wild card is the restaurant. Online notes a choice of packages: Grab-n-Go breakfast, Hot breakfast, Continental breakfast, and Full American breakfast. In reality, you go up to a counter to order each item you'd like, get an order number, and they bring it out to you. They offer Starbucks coffee; the 2 times I got decaf it was old & bitter, sadly.

-- THEY TOLD ME TO SLEEP ON THE FLOOR --…read more I reserved a room through Expedia at this Marriott location, specifically requesting two queen beds, as I would be staying with my two children. However, upon arrival, I was told that the hotel was fully booked, and the only room available had just one king bed--with no sofa bed or additional sleeping options. When I asked how three people were supposed to share one bed, the staff suggested I sleep on the floor. Shockingly, that's exactly what ended up happening. I'm beyond disappointed and won't be booking with Marriott again.

Check in was efficient and staff at the front desk were helpful. We were staying for a wedding and…read morethey were able to arrange for an early checkin so we could get changed. Complimentary breakfast is standard but fine for what it is. Hotel seems well kept and clean. One tip, if it rains avoid parking in the rear parking lot. A creek runs behind the hotel and when it crested overnight some cars were stuck in deep water... the hotel offered to help retrieve cars so folks wouldn't need to walk through water approaching knee level. They should have warned folks at check in

Thank you to Chester!!! and all of the incredible and kind staff. They made me feel comfortable,…read morecheck in and out is easy, and the bed/pillows are amazing. Thank you again for having me and hope to see you soon! :)