Mobile check-in was easy and convenient. I had a room assigned and a mobile key well before my arrival. The property is easy to reach and within walking distance of local attractions, provided you don't mind a somewhat longer walk. The common areas were spacious and appeared well maintained. What used to be the fenced-in primary parking lot is now a construction zone, complete with the noise, dust, and debris that come with it. A sign on the door apologized for the inconvenience and explained that the disruption was due to an ongoing expansion project. However, the hotel should be more transparent and post this information on its website, as many other properties do. Had I known about the construction, I would have asked more questions or possibly chosen another hotel. Finding out upon arrival leaves few options--and I suspect that may be the reason the construction isn't advertised. The hotel now offers parking across the street in an area that appears to lack any security and is adjacent to abandoned buildings. Please be cautious when crossing the street to the hotel; several cars did not yield to pedestrians. I don't mind paying for parking when there's value (such as proximity and security) but the current setup feels more like a quick cash grab. The room itself was spacious but showed clear signs of wear and tear. I might have overlooked that had the room been properly cleaned. The floor needed vacuuming; the microwave had a dried spill; surfaces were wiped down with something that left a noticeable film; the windows and TV screen were streaked; there were mosquitoes or gnats flying around; the balcony doors hadn't been cleaned in quite some time; some lights didn't work; and the couch cushions were placed upside down. These details, among others, gave the impression of poor housekeeping and inattentive maintenance. There is a fitness room and an indoor pool, but you must go to the front desk to gain access to the pool, an odd policy with no clear explanation. Perhaps once the expansion is complete, this property will be worth another try. For now, when I'm in Niagara, I'll stay elsewhere. The experience simply fell short in too many areas. read more

I recently visited Buffalo for a concert. I hadn't been back to the city in well over a decade. Back when I frequented the city more often, I'd stay by Walden Galleria Mall. The area had great shopping and food. Hotel rates have shot up these days. I did a search and found that I could shave off a total of $100 USD if I stayed at this Courtyard in Niagara Falls instead. The move worked out extremely well. I was here for two nights and loved my stay. I came here on a Sunday. I had had a late lunch and did some grocery shopping before checking in. I had no problem finding this hotel and parking in the lot. Parking is $10 a night. I'm guessing that you pay for parking because Seneca Niagara Casino is a two-minute drive away. I am the type who loves self-directed, touristy learning. As soon as I walked through the automatic sliding doors with my rolling luggage, backpack, and groceries, I was met with photos and captions of decades past. OMG! This hotel is where Niagara Chocolate Company used to be. I was staying in a chocolate factory. Er, okay, sort of. It didn't smell like chocolate, but just the thought of being in one was cool. I had Courtney, the best staffer at this hotel. She checked me in. She made sure that I knew where everything was, from the bistro for breakfast, to the elevator. This hotel was being renovated, so the pool was unavailable. I frankly didn't hear any construction while I stayed at this hotel. I had the opposite experience. It was so quiet that I loved it. She asked me if I had a vehicle. I did. I got a parking pass that you place on your dashboard when you park in the lot. I don't know if having a pass was enforced, but I never had any issues. I am digging Courtyard hotels these days. I had an excellent experience at the one in Ottawa. It was a carbon copy here. My room did feel like my home away from home. I thank the concert getting me out and being curious to check out the area. I had brought in drinks and fruit, which stored nicely in the mini fridge. My room also had a microwave, which was perfect for my needs. The bed was a king. It was comfortable and spacious. I slept well both nights. There were plenty of outlets to charge my phone and use my laptop. Everything was great. The bathroom was spacious and clean. The counterspace by the sink was generous for my toiletries and more. The shower was great with the perfect water pressure. There were lots of clean towels. Liquid soap, shampoo, and conditioner were filled up in their respective dispensers. My room had a balcony. It was so warm for late March that I checked it out. This hotel is in an industrial area, with touristy spots like this hotel and the casino that broke the monotony up. It's kind of weird, but cool simultaneously. I worked remotely from my hotel on Monday. I had food delivered to my room twice through DoorDash. No issues there. I asked Courtney if I could check out late on Tuesday afternoon. She said that I could up to 4 pm as a platinum elite member. I only needed to be there till 1 pm. Done! This woman was fabulous. She needs a raise for being so helpful and nice during my entire stay. My floor had a lot of historical photos and information under each one. I felt like I was at a museum, but without the gift shop. It was up my alley and was a wonderful bonus at this hotel. I loved staying here. It was a gem of a find! I'd love to return to this area and stay here again. (145) read more

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The hotel is in a very nicely renovated historic building with a unique and spacious lobby area. It was perfectly clean and the hotel staff were friendly and helpful. The room itself was everything that a traveler could ask for; newly renovated, clean, and comfortable. The rooms are extremely spacious for a Courtyard hotel, giving groups and families plenty of space to stretch out. The only negative about the hotel was that room service did not come during my two-day stay. That being said, the area around the hotel is run down, and Niagara Falls itself may not be the tourist destination that it once was. read more

Courtyard by Marriott Niagara Falls, USA - Lobby Area - Hotels Near Me - Niagara Falls, New York

4 stars since the area in just now starting to turn over and gentrify Nice place set in the old Niagara chocolate factory Staff were very good Rooms were nice read more

This hotel is located one mile from the American Falls/Rainbow Bridge, or 20 minute walk. There's lots of space in their parking lot, with a daily charge, but not if you're a platinum member. Walking into this historic building, you are presented with a picture of the original chocolate factory it used to be, and a plaque stating a bit of history--a nice touch. The lobby is very modern with a cafe, lots of comfy seating, and a business center. Our check-in was smooth and we were on our way to the room. Walking into the room is very impressive with it's tall ceilings and many glass windows. The king bed was comfy with USB ports and power outlets on the night tables beside it. The room also had a huge swing-out HD TV, mini fridge, mini coffee maker, sofa, ottoman, desk, and three chairs. The only issue we had was that it took a very long time (a few hours) to get the room above 72° with it being 35° outside. The heat only seemed to be coming from one small vent on the ceiling near the window. Breakfast wasn't included with the room charge so we didn't try it. However, it does look like a nice dining area. What's stood out here is that the staff were very friendly. They really made sure we were comfortable. read more

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Let me first say the staff is friendly and attempted to be helpful. We arrived late after long drive, so when our room temperature didn't increase after setting thermostat to max, we just went to sleep. The next morning we asked the staff to look into fixing the heat, then left for the day. Returned at night, again no heat. Also TV wasn't working. They accommodated our request for a new room. Rooms were clean and had newer decor. Though the towels were rough. Found it funny the single towel by shower in both rooms was lush, but the other towels were in need of replacement. Pool was closed, but Fitness room had nice cardio equipment. Lobby looks to be in the process of renovation. Hotel location is a little secluded, near warehouses. Nothing super close as far as convenience store or food, will need to drive. Hotel was quiet, has a little bar. read more

We stayed here for my wife's birthday and Jordan went above and beyond to make us feel welcome. She showed us where to parks and even gave my wife a birthday card. Super sweet read more

Yes. This is a great location to Niagara Falls. Clean, trendy atmosphere. Staff is professional and overall a great safe clean location. read more

Courtyard by Marriott Niagara Falls, USA - Hotels Near Me - Niagara Falls, New York

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When we arrived our bathroom was dirty. The next morning, I visited the front desk to ask how often rooms are cleaned as post COVID may have changed their frequency. He told me it was every three days. I let him know our room was not entirely clean and that if they could get the bed made and fresh towels that would be great. We returned and bed was not made and no clean towels. I had to go fetch fresh towels at the front desk and later housekeeping came by to see if I called. It was all kinda awkward as HE seemed to be displeased I complained and asked for fresh towels. The next morning the in lobby branded Starbucks made a soy latte with soy milk that was sour and when I asked the coffee makers (notice I did not use barista) about if it was expired they both looked at each other and one dashed to the back to get another batch. I had asked one of the housekeeping staff about sour half and half that was out at the condiment station and she confirmed it was sour. Lastly, I went to the front desk for a late checkout and they were trying to manage a tour group. After they told me NO and then agreed to after all, they needed to reactivate keys. Anyone who travels knows they deactivate keys after the standard check out time. He reactivated it by two minutes earlier, while watching the tour group being handled I saw him with his fingers in his mouth. I let him know he probably should not have his hands in his mouth before reactivates a key and hands it to someone. His response was similar to a 4 year old that would more reasonably require such instruction. Niagara is tired and reminds me of Myrtle Beach and other outdated destinations. read more

Pretty good hotel: Pros: Free parking Near Falls (5-10 min driving distance ) Near casino Clean New Friendly staff Free WiFi Pool Gym Fridge and microwave in the room Spacious room Helpful staff Cons Waiting for early check in Long walk to the falls No free breakfast Limited food options from the bistro restaurant Somewhat expensive Not near other hotels, but, is a short walk away. Strange smell near the side entrance of the hotel. Weird shower, our shower was a modern shower and the glass portion of the shower only covered have of the shower area which I felt was weird and poorly constructed. No views of the falls from hotel. Overall, I enjoyed my stay. And would stay again Happy Yelping :) read more

Courtyard by Marriott Niagara Falls, USA - Hotels Near Me - Niagara Falls, New York

Seems so nice but was not a restful respite. We booked a room with a hot tub to swoon, but upon entry the water would not move. Called the front desk even though in the nude, they wanted to send housekeeping to look at us naked goons. We said hold on while we get out and get dressed; for really we are the house guests. Eventually they came and said a circuit was blew. Easy enough fix, outside of the room, but they insisted to come, checked on us, naked and nude. The moment had passed and our thirteenth wedding anniversary was close to ruined. Well, maybe l exaggerate to make the point but, all said and done, we lost the mood. Only one coffee packet for the morning brew?.! And toilet was filthy; The tile floor was sticky: by no means clean. Housekeeping may need to be renewed. Management may need to step up and require a new crew. We knew going in, what most others already knew: that most all the lodgings in Niagara (US side) had bad reviews. A crap shoot at best, and so we lose. We flew the coup the very next day and over the falls we sadly knew: Niagara Falls is a bust: bad news! read more

We had the best time last weekend. Zakaria and the Russian manager were so accommodating. We will come back every chance we get! Zakaria should get a raise! read more

When arriving at this hotel we were expecting Courtyard by Marriot standards but later found out it was a franchised owned which possibly explains why the standards weren't met. Besides the overall nastiness feeling of the room, the beds were very lumpy, the basic room amenities were lacking. Some of the REFILLABLE bottles in the showers were empty, there were only two towels and no bath mat. I asked for two days, three different people, if I could please get the items replaced and on our last day there, they left three bottles hanging on my door in a sack and I had to chase down the cleaning crew to get more towels and bathmat. The overall staff seem to be very miserable. There was usually only one person working at a time and it was difficult for them to manage all the issues. There were a couple of the ladies that were helpful but the overall reaction was being very short and rude. It seemed as if we were wasting their time. I checked out this morning and I wasn't even asked how my stay was, I was simply handed my invoice. As to the Bistro, subpar food (except for the french toast) and very pricy for what you get. Unfortunately, they do not provide free coffee in the morning in the lobby. They do provide a coffee pot in the room, but it wasn't stocked. Also be warned, my card was charged (not a hold) $80 at the time of check-in and then $20 per day until we checked out. I charged things to my room every day and when I left, I had a credit balance on my bill. Normally the charge remains "pending" on your card until you check out but not here. This practice seems to be a bit shady. read more

Great hotel! After reading a few reviews on hotels in Niagara Falls, NY, I decided on this one. I was very happy when I arrived. Despite my late check in the staff was very friendly and accommodating. The rooms are absolutely beautiful. Nicely decorated, well equipped with a mini fridge and microwave. The smart TV is perfect for streaming . The only thing I could possibly say that isn't good about this courtyard, is that the window is small, but I didn't let that bother me. The room clean and very bright with all the lighting. I would highly recommend anyone visiting this area to stay here! Absolutely wonderful!!! read more

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Front desk was extremely nice and helpful. Even when we had an issue with housekeeping they were very responsive. Also had to do an early checkout since our team was eliminated and they were very accommodating. No hassles. Allowed us to congregate in the lounge area with no issues. Can't say enough about the staff and hotel was clean. Will absolutely stay here again if we're ever in the area rooms were also a nice size. Thank u guys. read more

If I could give no stars I would. This hotel is franchised own and not worthy to fly the Marriott flag. My wife and I arrived very early (2:30AM due to flight delays) to join my brother and sister-in-law celebrating their 38th wedding anniversary at Niagara Falls. Being a Titanium Elite Member we purchased two rooms for the four of us. Upon arrival our room ( my brother and sister-in-law had already checked in) we found our room to be poorly prepared with dirty Q-Tips and dust balls laying under the sink vanity counter in the bathroom. We took pictures of the unkempt room and bathroom. We presented the pictures to the General Manager, Kenneth J. Kirisits the next morning who emphatically told us that our room was unacceptable, he would have our concerns addressed immediately and that he "should kill the girl" performing the maid service on our floor. What we got was NOTHING! Having nothing else available we stumbled through our stay. Marriott is definitely going to hear about the ineptness of this hotel and the managerial staff. If you are a committed Marriott patron as we are (Titanium Elite) our advise is to run from this clown show. read more

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Great hotel. But.....Be warned. Incredibly slow service at the cafe downstairs. If you're in a hurry, get your breakfast somewhere else..... read more

Went here for vacation. Room cleaning service was terrible. Expect to have your door knocked on by the maids by 9:00 am. Cleaning service was terrible. A 9 year old can do a better job. Bed was half ass made. Towels were not replaced bathroom not cleaned and if your not ready to leave your room first thing in the morning don't expect your room to be serviced. On the days it was serviced it really didn't make a difference. Not sure how these folks are still employed. There are tons of other places to stay there. This hotel does NOT live up to the Marriott name. When i complained I was told they hear that a lot but nothing was done to rectify the situation if you want a relaxing vacation or even just to sleep In one day, do NOT stay here. They don't care read more

The staff was nice but my room had ants real bad room 144 I stayed 4-19-19 to 4-21-19. Ants on the bed when my kids woke up

I had a great 1 night stay at this courtyard while passing through town on the way to Toronto. This is a newer hotel built on a former factory building. Some features of the factory still exist such as the columns in the lobby that give this courtyard a different vibe. The common areas in the lobby were very spacious with areas for working, dining and relaxing. The room was very spacious with high ceilings and a tall window. Despite this, my only issue was how dimly lit the room was. The bathroom had the big dispensers for Paul Mitchell shampoo, conditioner and body wash. This is what most hotels in the low to mid price range will be doing in an effort to decrease plastic use. I don't expect toiletries other than these basics from a Courtyard hotel, so I pack my own lotion and shower cap. The room was clean, the bed and pillows comfy, the staff friendly and the parking and wifi free, so I give this hotel 4 stars! read more

Hotel sucks! I am a platinum level Marriott guest and this hotel actually controls/overrides the room heat settings. Front desk will lie to you until you get very upset and then admit they are doing this. read more