I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

La Concha is probably a 3.5 star experience overall, and I have a hunch it varies a bit depending…read moreon which room or staff members you get. We booked an "ocean view" room, which was really more of a nice 45-degree angle looking down the length of the beach. Still enjoyable, just something to keep in mind when booking. Some reviews mentioned dirty rooms, but our experience on the 8th floor was the complete opposite. Our room was spotless when we arrived, and housekeeping returned it to that same condition every day. Honestly, it was probably the best housekeeping service I can remember at a hotel. On the other hand, we had the same A/C issues others have mentioned. The room simply wouldn't get cool enough the first two nights, but the engineering team fixed it when we finally inquired. The room itself worked really well for a family. The pullout sofa was surprisingly nice, the shower was very spacious, having the toilet behind its own separate door made getting everyone ready much easier, and the room key is a wristband, so it's easy to keep with you all the time. Unlike some of the other places we visited, it's also removable if you'd rather not wear it. The only other area I'd mention that could be improved is the front desk and concierge. There were a few times they seemed unmanned when we walked through the lobby, and while everyone was friendly, we didn't get the sense they had enough firsthand knowledge of the area to tailor recommendations to different interests, ages, or travel styles. The hotel definitely has a nightlife vibe. Every evening the lobby filled with people heading out in club attire, and the casino is a nice little bonus if that's your thing. The lobby itself is large, clean, and often had a good balance of customers being served and available space for others. The pools were nice, though I'd like to see the third pool reopened before maybe considering it a four-star stay. The beach is pleasant, with plenty of room to relax in the sun, but be warned that the hotel advises against swimming, and multiple locals elsewhere told us the same thing because of the currents. Plenty of people were wading well out or swimming close to shore, but I'd be nervous if I had kids venturing out very far or swimming alone. If swimming is your goal, there are safer beaches just a short Uber, taxi ride, or even a reasonable walk away. (I think the closest one recommended to us was about a half mile to the west.) The location is another big plus. There are plenty of restaurants within walking distance, Old San Juan is just a quick Uber away, and the sushi bar in the hotel was surprisingly affordable and much better than I expected for hotel sushi. Overall, I'd probably stay here again if visiting that area. It has a great location, comfortable rooms, excellent housekeeping, and enough amenities to keep most people happy. Just go in expecting a lively atmosphere, and hopefully get a room with an A/C unit that's already behaving itself.

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

Loved the location, right by the beach and close to a bunch of great spots in San Juan. The staff…read morewas super friendly, and everything was really clean, which I appreciated. Having onsite parking was a big plus too. Only downsides: no microwave in the room (which was a bummer for all my leftover food), and it got a little noisy at night since my room was near the courtyard. Overall though, I had a good stay and would come back!

Great price. Great location…read more Awesome staff. Chic ambiance. Convenient restaurant and bar within. Very close to the beach. You'll get greeted with welcome drinks and a staff member that goes above and beyond to make you feel welcome/at home. My friend and I were welcomed by Andrea at the stroke of midnight. Our rum drinks were perfect before bed! She was an amazing hostess all weekend and remained our point of contact for all questions. The front desk staff seem to be hostess, bartenders, bag checking, and CONCIERGE for the area! What talent! Give Andrea and Aracelis a bonus because we enjoyed their recommendations! Everything is clean! And the staff always ready to help you anyway possible.

We loved everything about the Dream Inn, the perfect getaway home base for our two weeks in Puerto…read moreRico. A peaceful hangout (especially the roof deck), walkably close to the beach and to great restaurants, and most importantly, every single person serving at the hotel made us feel at home. I cannot speak highly enough of the level of service Gautam, Nimu, and especially Jorge put into researching the area to have recommendations always at the ready for us for excursions, restaurants, holiday hours, and even including all the hotel guests in ringing in the new year with their extended family from the rooftop, where we could see a myriad of fireworks displays all over San Juan. We loved it and would stay there again in a heartbeat. (FYI we booked our room at the Dream Inn via AirBnB; it looks like some of their rooms are listed there by the owners of the boutique hotel, and others are available directly through their website.)

Staff was super friendly, great location near by some great cafes and a close walk to the beach…read more Thank you for helping us have an amazing stay:)

Truly can't express enough how cool our stay here was! I was so excited about this splurge and the…read moreexperience absolutely exceeded my expectations. We booked the "run of the house" deal so we didn't get to choose our room, but we totally lucked out and got assigned the Tropicalia suite. The suite was SO cool - intimate, thoughtfully decorated, and stylish. We had our own dedicated LARGE outdoor space and the outdoor shower was so fun! The food at the hotel was excellent. We are vegetarian so the all-veggie/vegan menu was a huge plus for us. We had breakfast there a few days and also walked around the neighborhood (felt very safe!) and explored local restaurants. The matcha latte at Dreamcatcher is honestly, to date, probably top 3 best matchas I've ever had. Super smooth! All of the staff at the hotel were incredibly nice and accommodating. Overall this was a unique, memorable stay in a super cool area, with easy beach access and easy access via car to the rest of PR if desired. Would definitely come back and have already recommended it to others!

We stayed in a nearby property owned by DW, which was amazing, however, our experience was…read moreheightened upon our introduction to Joa at the front desk at Dreamcatcher. Her bubbly spirit and supportive service were very refreshing after a long week of traveling. Thank you so much Joa and DW. Every time I reflect on our trip, you guys will be part of those memories.

Stayed here while in town for a work conference. It's pretty close to convention center and the…read moreconference provided a shuttle service to convention center. I do think the hotel has a shuttle there just not sure how close it gets. We did use shuttle to visit Old San Juan and it passed a beach stop too. So the hotel... we initially checked into a room on the third floor. While checking for bedbugs (no remnants seen) I noticed the side of the mattress had mold (see photo). We immediately went back downstairs and informed the front desk. They changed our room to the 6th floor and had room service go in and review the room and re-mop the floors before we came up. No issues were found in the new room. I will say the hotel breakfast was one of the best hotel breakfast meals I've had. The potatoes were hot, fresh, and delicious. I had breakfast the second morning at the convention center and kept thinking I should have grabbed it at the hotel (their food was full of grease). We planned to use the pool more but maybe it was just me but it appeared to be more resort like online and was just a pool with kid area in person.

I checked in at a little after noon however our room was not ready…read more I was referred to a local PR restaurant and bar which it took me about 10 minutes to walk to where i had some fish tacos and a mojito. Came back and room was still not ready . Sat out by the small pool and my friends arrived, sadly room was not ready until 4pm..it was disappointing as I arrived from a red eye flight from California and wanted to shower and relax. Due to being tired I slept in and missed most of the complimentary breakfast. Hotel was clean and comfortable. The price was pretty high but I feel it was elevated due to an event being held at the convention center. Good for a pre or post cruise stay.

I usually like to do my homework about a location and check out all the reviews before booking a…read morehotel. However, this time I found myself in a bit of a pinch and needed to grab a room for three nights since we were already in PR. To my delight, this hotel turned out to be a hidden gem! It was within walking distance of all the must-see sights in Old San Juan. The night shift receptionist was incredibly helpful. We arrived around 9ish after a long travel day and an unfortunate mishap at another hotel, but she really turned our grumpy faces into smiles. The room was spacious and had a lovely balcony. I would have appreciated more water pressure and hotter water, but aside from that, everything was quite nice. We enjoyed a complimentary continental breakfast that included scrambled eggs with ham and cheese, as well as toasted bread.

We stayed her for about 3 nights. We came to San Juan to explore the area a bit. It was fabulous…read more The service here was a bit good and not so good. A guy checked us in to our room.. he seemed nice. 2 young girls helped us a little during our stay, they were great. Came down 1-2x and we wanted to ask some basic questions... This bitter older woman was there. She seemed like she wanted nothing to do with us. Wonder if she was the owner. Our room was ok. They had a variety of disposable soaps and stuff in bottles. Usually hotels will have a small disposable bar soap or something. They had a tiny bottle of body wash which we used to wash out hands with. Our room didn't really have any windows lol... There were 2 windows that basically faced inside the hallway. The shower pressure was not all that great. Also, the walls are thin. We could basically hear everything from anywhere close. Our neighbors were pretty active at night. It was like in the movies. We felt like we were s silent foursome lmao... They were bumping, grinding and moaning... The sound was so clear as if we were in the room with them lmao... The pool upstairs is.... Not something I would even consider getting into. You have to wonder how often they even get a chance to service and clean the thing. It's more like an oversized soaking tub. The great thing about this hotel was its location. Everything we wanted to go see was within walking distance. Literally no more than 8mins away. Sadly, the day we were leaving I was persuaded by the guy at the front desk to allow him to get a taxi for me. There was a 3 day festival coming and he says Uber/Lyft won't be able to make it to us because they are clearing the street to get ready. However Uber showed someone can come take us to the airport for $9. Anyway, I let the guy call his taxi person. Got to the airport and I felt like I got ripped off. Charged me $40. That was a slap in the face. Why align your hotel with a shady taxi service??? For the money and location this honestly isn't a bad spot. We just needed a safe place to sleep close to where we wanted to walk to.

Clean rooms, staff very friendly. Location in the heart of…read moreEl Condado. Great restaurants within walking distance. Across the street from the hotel is a 24hour supermarket , very good to obtain last minutes things. Regular parking and Valet parking available right on site.

In light of management reading my comments and taking my feedback seriously I am increasing my…read morereview by 1 star point! (I do this with all of my reviews when I believe what I said was taken seriously) - Thank you DoubleTree

"Apparently" home to THE Pina Colada. Had to check it out, here was my experience…read more AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant!

Mixed feelings. We loved our stay here in July 2014, but returning with our kids in July 2026 was a…read morebit of a bummer overall. What saved the trip was the staff. Genuinely excellent customer service throughout the property -- friendly, professional, and helpful at every turn. Special thanks to Manager Cyd, who was gracious and offered us a great deal after some issues came up, and to Roberto at Bagua, who deserves a specific mention. Many others helped too, too many to name. We'd already paid and it was the busiest long weekend, so options were limited. But the staff did everything they could, and that's the main reason this is 3 stars instead of 1 -- the property didn't match our 2014 experience, but the people absolutely did.

We stayed at the AC Hotel Condado in San Juan from Saturday, April 25 to Saturday, May 2. As…read moreMarriott Rewards members, we wanted to stay at a Marriott property, and we also wanted to be close to Isla Verde, where I stayed the last time I was in San Juan. We considered the San Juan Marriott Resort and the Courtyard by Marriott, but we felt the AC Hotel was in a better location for us. After visiting all three major Marriott properties during our trip, the AC is the quietest. If that is important to you, then it is worth considering. It was important to us, and we were happy that it was not overrun with guests, especially in the rooftop pool area. When our car service dropped us off around 10:00 p.m., there was no wait to check in. We walked straight to the front desk and got our room keys. The front desk staff were very friendly throughout our entire stay, and we appreciated that. When we checked in, I was a little surprised by the mandatory 45 dollar daily resort credit, called a destination fee, that was added to our bill each day. We were required to pay it, then spend it in the hotel at various locations, breakfast excluded. If we did not use the credit each day, it was lost. We felt this was an unnecessary burden, which limited our ability to support local businesses and reduced our options. Our room on the eighth floor was very spacious, and it had a living room, a bedroom, and a balcony with chairs. The room was great, but the thermostat had strict limits, so we were never able to adjust the air conditioning to our preferred temperature. It always felt warm in the room, which I assume was due to energy conservation controls. We had a partial ocean view, which was better than most partial views I have had at other hotels. The view was great for photos and videos, especially during sunset. You could also hear the waves crashing on the beach, even though the hotel is not located directly on the water. There are a lot of roosters roaming around the area near the property, so we got the unofficial 5:00 a.m. wake-up call from them. It was a little disruptive at first, but after a day or two, we were able to tune them out. I want to give a sincere shout out to the housekeeping service. It was outstanding. Every day, our housekeeper came before noon and left the room looking like we had just checked in. It was some of the best housekeeping I have experienced at a Marriott property, and it really added to our stay. We tipped well, because they truly deserved it. The rooftop pool was another highlight. It was usually busy, but never overwhelming. We went several times, and we always found a chair or a couch to relax on. The staff at the food and beverage counter were friendly and efficient, but there were no poolside servers. Most mornings, we ate breakfast at Sobao, which is located at the front of the hotel, and you enter from outside. The food was delicious, and the dining room was always full and lively. The service was great, but they have two different lines depending on what you want to order, which was a little confusing. Unfortunately, we did have one experience that was disappointing. On Thursday, April 30, we tried to have dinner at La Bodeguita, the main on site restaurant. It was 8:30 p.m., and even though there were open tables, we were told we had to sit at the bar. The bartender gave us water and menus, then never returned to take our order. We saw him waiting on tables, checking his phone, and standing around, but he never came back. We were dressed for fine dining, so we didn't understand what the issue was. After almost twenty minutes, we left and went up to the rooftop restaurant, Bar C Lona. It was crowded, and there was only one bartender serving everyone, but she was friendly and working hard. The food was great, and we were glad the evening turned around after the issue at La Bodeguita. Overall, we were incredibly happy with the location of the hotel, the room layout, the housekeeping, the front desk staff, the rooftop pool, and Sobao. We were less happy with the poor service at La Bodeguita, the mandatory destination fee, the rooster wake up calls, and the thermostat restrictions. We would not rule out another stay at the AC Hotel Condado, because the pros outweighed the cons, but next time we will probably try either the San Juan Marriott Resort or the Courtyard by Marriott Miramar, mainly for their direct beach access. This review is meant to provide honest feedback about our experience, both to help future guests and to highlight areas where the hotel could improve.

If I can reverse back time and choose another hotel I would. I had valid reasons to be pissed and…read morethe manager and staff agreed I booked the reservation through a military website (American Forces Travel, partnered with Priceline). I get to the hotel, some new girl named Marselles said she couldn't see my purchase and without my knowledge charged a card on file for the reservation again (I didn't notice this until I went upstairs). I immediately return to the lobby because I noticed I was charged twice and ALSO the room they initially assigned me smelled of mold and was never cleaned (juice stains everywhere and random hair pieces in the sink.) when I complained about the smelled Marceles stated the smell was common throughout the island. When I spoke to her in Spanish and said "no the fuck it's not.". She quickly got quiet because she assumed I was a first time tourist or something. But also who says that? I asked to have a manager escort me to the new room so that we can observe the cleanliness together. The manager apologized. I then asked about the duplicate charge and she promised to refund the money and repeatedly apologized, offering that Marselles was new and still needed training. Okay, whatever. I was only staying for one night. It doesn't end there. The next morning at around 8am, the cleaner knocks on the door like she was police and asked about cleaning. I said it was too early and that my checkout was later on in the day. She had attitude. The worst part about this is that the cleaners were blasting music up and down the hallways and when I showed the manager the video, she seemed shocked. But everything was " we never do this. This is the first time"...whatever. They had a nice bar on the rooftop but it was blasting cold air on a rainy night. It felt like an icebox. Bartender nice. She made nice mint juleps but the "Jack Daniels" bottle was filled with a different type of whiskey because it did NOT taste the same. I promise you. They didn't even acknowledge or include my Marriott Bonvoy membership. Because of the chaotic mess, the manager said she would waive the incidental and hotel fees and guess what, I was still charged that. I called Marriott so quickly and filed a report. Worst Marriott stay ever. Now I have to go through corporate to get a refund by sending emails and waiting on investigation to start. The room for one night was over $500. They charged me twice resulting in over $1000 for a hot mess of a stay.