Clean rooms, staff very friendly. Location in the heart of El Condado. Great restaurants within walking distance. Across the street from the hotel is a 24hour supermarket , very good to obtain last minutes things. Regular parking and Valet parking available right on site. read more

In light of management reading my comments and taking my feedback seriously I am increasing my review by 1 star point! (I do this with all of my reviews when I believe what I said was taken seriously) - Thank you DoubleTree read more

This is a very decent hotel in a fair area. Nothing much is within walking distance under 15-20 minutes. Staff was very kind and helpful. Valet is east. Always enjoy a nice cookie. The best part is they'll take you on a golf cart to the beach and have chairs and umbrellas for you. It's a pretty beach. Waters a little rougher than others. But we brought a cooler and some drinks and had a great time. Then they'll come get you. If you like more of a walkable night life tho I'd stay in old San Juan. But for a decent hotel decently priced this is a fair option. The breakfasts were also really good. Guava pancakes and the Puerto Rican sambo on sobao bread. read more

DoubleTree by Hilton San Juan - Hotels Near Me - San Juan, Puerto Rico

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The night Valet William, and the front desk staff member Valerie and Manager Michael are so friendly and welcoming! This is my first time staying at a resort or hotel in Puerto Rico. It's only for one night in preparation for our cruise but was a great choice. The room is a Queen with a Murphy bed. It's spacious has all you need for a comfortable stay. I highly recommend and will be adding it to my contacts and definitely stay here again in the future. The decor is beautiful with a gorgeous fresh centerpiece changed out weekly. The pool area is nice. The maintenance man tidying up is also personable. For those wanting to stay fit while traveling or to work off their cookies, the Fitness Center can accommodate. The Digital Key is a great feature for those who love all things technology. I may opt for a traditional room key next time. It's good to have options. Oh, "The DoubleTree Cookie" is always available in abundance. I walked up to the front desk the next morning to ask a question and was handed 2 cookies. :-) Margarita is a welcome pleasant presence at the DoubleTree! The review may be short but I really am impressed with everything I've seen and experienced. The bed was comfortable. Thank you DoubleTree by Hilton San Juan! read more

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I stayed at this hotel on Thanksgiving day and my final day in San Juan. I am a loyal Hilton member and this was the only Hilton property in the city that did not have terrible reviews. Check in process was a breeze and the staff at the front desk were friendly. I was lucky enough to get an early check in and an upgrade to a king bed with a pool view. Oh and of course I was given the famous Doubletree cookie! My room met my needs. It appeared to be clean, and I loved the natural light that came in from the wall full of windows. The bathroom had limited counter space, which could be problematic for some. The hotel features include a pool and hot tub, gym, onsite restaurant, and a shuttle to the beach. However, walking to the beach only takes about 10 minutes. My goal for my stay was to relax, and that is exactly what I did. I did use the shuttle to get to the beach. Once I arrived there was a Hilton staff that provided a chair, towels and umbrellas. He could have had a better attitude. He gave vibes that he hated his job and was ready for the shift to end. I really hate it when people are in service roles and clearly don't need to be. I opted to walk back to the hotel. After showering I went down to grab a bite to eat. The issue- it's Thanksgiving day and they were only offering a $60 Buffett for another hour!! I had to wait to order from the regular menu. The food was not great, and nothing I would have to have again. Overall I would redone d this hotel. The rooms are clean and spacious, and the location can't be beat if your goal is to enjoy the beach! read more

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Visiting from Washington DC and I will say I enjoyed my stay. We decided to stay here after reading the Yelp reviews and everything everyone has said is true. The hotel has a lot of things to do - gym, computer room, beautiful pool area, and a gorgeous lobby including a bar and restaurant plus a gift shop! They also offer a cart shuttle to the beach and have bikes you can rent. It's a great set up for the price. I also enjoyed how you can walk to so many places. La Placita is about a 15 minute walk, the grocery store is literally right across the street with amazing food and coffee, there's amazing food and smoothie shops all within a 15-20 minute walk. You'll want to be outside. My biggest complaint is one of the staff members who is an older woman who gave me a hard time checking in and when I tried to explain my situation to her she kept talking over me and working with her was extremely frustrating. Everyone else was pleasant. Also house keeping comes very very early and there was no DND sign for us to hang. I really liked our bathroom but one of the lights flickered and eventually just stopped working so I'm surprised it wasn't fixed before we got there. I would stay at this hotel again! read more

My friend and I had to edit some videos and we thought to come here and do that in their lobby as long as we could get a bite to eat and some coffee to keep us alert and pumped up to do the job at hand... the staff at the Doubletree exceeded our expectations. There is plenty of room to sit and do business in their lobby and there is a button that you can press to have a waitress come right away. We kept our waitress quite busy with coffees and little snacks that we bought throughout the night. It was a great experience! Service came with a smile and it was Also handy that there is a parking lot next-door! Had we come a little earlier we would've sat there and had dinner, but it was a bit later so we settled for snacks and coffee. When I asked the waitress, if by any chance she could get me a cookie even though the restaurant was closed, they presented me and my friend with one of those double tree chocolate cookies with nuts and boy did that wake us up! This is a great hotel that I've stayed at many times because it's one of the only ones in SAN JUAN that has really huge nice bathtubs! Good to know! It was a pleasure, knowing that we could get work done and have some food served to us by their extremely capable staff right in the lobby area. I highly suggest it if you need to have a business working lunch this would be the most perfect spot and you can be sure that the staff will be extremely accommodating to your needs. A++++ Hilton brands always go the distance and on the island, they are the BEST!!! Thank you to the management and staff of the Doubletree Hilton in Condado/Santurce. read more

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Stayed here for 5 days, and highly recommend. Very nicely appointed room, extremely friendly staff, good pool area (with cabanas, lots of seating and hot tub), and appreciated those warm cookies each night :-) Location was great - a short walk (or free shuttle) to their beach, easy walking distance to the many, many restaurants in Condado, across the street from a big supermarket, and a short drive (or nice long walk) into Old San Juan, and easy access to highways to visit rainforest and other sites. read more

Check in was easy. Arrived in the evening on a Thursday with my puppy. Our room was upgraded to a corner room which was nice. It was clean and spacious. We had bell guy bring our luggage up to the room. We were both starving so went down to the hotel restaurant to check it out. Our server, a young woman, was not attentive. However, the bartender and another sever Carlos were both very friendly and kind. Food was OK. We were able to ask a lot of questions to Carlos. He made recommendations of other PR foods and coffee. He was very proud and happy to share details of PR food. Just wished our server was as friendly. The grocery store right across the street was very convenient. It's open 24 hours too I believe. We loved how the hotel provides a golf cart ride to the beach and comes back to pick up guests when they are ready. Didn't have to wait long at all. Hotel also has a spot on the beach where they have someone with towels who sets up chairs and umbrella at no extra charge. My fav part about this beach trip besides the view was the pina coladas served to us straight from a pineapple. They were huge and delicious! These were $20 cash ea. Since we had our puppy we tried sitting outside for breakfast the next day. There is a button on the table to call for service. It did not work. I went in to ask if it was possibly not working and confirm they could still serve us outside. Was told no button broken but they'd come out yes. After bringing us water they never returned after about 15-20 min so we left to search for another place. This was a disappointment, especially as a Hilton Diamond member. After returning about 30-45 min later our water on the table was still sitting outside! Gift shop is small but older lady that worked there was very nice. Got a postcard and postage. She was friendly. Got recommendations from one of the young guys at front desk for places to eat in Old San Juan. He provided a map and list of restaurants. Next door to hotel are some shops such as Roma for clothing, Denny's for food, and Starbucks. We walked around some. Since we brought our puppy we tried finding an allowable spot for her to relieve herself. There were several signs saying not to disrespect the lawn. Since it's a pet friendly hotel I expected an easier spot for this. We used valet since self parking was not close by. Valet drivers and other hotel guys in the area were friendly. After taking an Uber to dinner one night I realized there are some cool places not too far from the hotel. They do have scooters for rental which we didn't use but seemed like it would've been fun. However I'd caution to be careful with drivers in the area. I'm from a big city but the drivers in PR are VERY careless and unbelievable. Either driving way too fast or refusing to use a turn signal. If I returned to San Juan I may stay here again. Hopefully both elevators would work next time. There was only one working which was a bit of a pain. Location isn't bad. There some some hotels closer to all the action and nightlife in Candado just a little pricier. read more

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So as not to bury the lead, I have to start with the highlight - the shower! Picture something just a step below the scene in Seinfeld where Kramer gets blown away by the high-pressure shower, and you'll get where my preferences lie. It's so common nowadays to have hotel showers with weak water pressure, and/or issues with the water not getting hot. Neither was an issue in this case. The pressure was really impressive, and I didn't even turn the little dial to the higher-pressure spay. One downside was the AC not getting that cold at all. It's one of the newfangled units that shuts off when there's not movement in the room. Which would be fine if the room actually started getting cold when we were in the room for over an hour. No such luck. Even with it dialed down to the lowest setting, it barely (eventually) got to a tolerably cool temp. We were also having issues with the desk wobbling (which was really annoying since my wife and I wanted to do some work on our laptops. When we called down the first person kind of left us hanging for a bit. Fortunately the second time we were able to get someone to actually send up maintenance. The maintenance was able to turn it (temporarily) on a mode where the sensor didn't need to detect movement to keep it cold. I get that new hotels are trying to be more energy efficient, but we had stayed at an older hotel just the prior day for a lot cheaper (although we'd used points for DoubleTree) and the old hotel had a super cold AC setup. I think part of the issue was the size of the room versus the power the unit could output, since it was producing cold air. That said, the staff was generally great. We spoke with multiple very friendly, helpful and knowledgeable staff members. We did talk to the manager and he was able to comp us a couple buffets for the morning of our checkout. The buffet incidentally was excellent with lots of options (and an omelette station), just really pricey out of pocket. Another plus was the layout of the room. With the Murphy bed up, it left a lot of room to spread out. It was like having a whole living room. The long shelf next to the windows was nice as a place to put stuff. The bathroom as a whole felt orderly and clean. Lastly, the pool area was nice with lots to do and open 24 hours! Water's a little cold, but that's what the jacuzzi is for I suppose. They also include things like shuttles to the beach and accommodations once there (such as towels and beach chairs) - although that's only from 9 - 5 I believe. And it's super close so we just walked there to take a quick look. They also offer a few other perks under the umbrella of their $45 resort fee, so I suppose you might as well take advantage. All in all, would stay again if I had the points (since they don't charge resort fee if you pay with points). Or maybe even out of pocket. read more

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CARBON MONOXIDE!!!! 12+ people got rushed to the hospital after the fire alarm went off around 7am. At first employees told us it was a false alarm. Then someone fainted right then during an employee giving a speech. By 11am we were still not allowed back into the hotel for our passports or belongings so I missed my transportation to my next stop on the trip and had to cancel multiple tours. It was only from another guest and reading a news outlet did my husband and I find out that there was a gas leak on floors 4 and 5 and that those other people got sent to the hospital from carbon monoxide poisoning. After almost potentially dying, the headquarters only offered a partial refund and when calling the hotel itself, the person picking up said the managers were not in today.. the day after this huge gas leak involving lots of news outlets, firefighters and police. read more

Visiting from Dallas, TX We spend our first night in PR here. The restaurant on site (El Patio) was very convenient, and the food was great. The food presentation was pretty nice. Our server was very attentive. We would definitely return! read more

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Amazing experience. I have stayed many times and felt welcomed by the staff. It has great location and it's close to the beach. I really enjoyed Cafe Pier's food. read more

They overcharged me nearly $200 on my stay. When I contacted the hotel and called out the error, they were rude. It took a call to Hilton corporate and nearly two weeks to get the refund. read more

We stayed the night of Feb 13th. Early in the morning on the 14th, my daughter awoke, very sick. (TLDR, it was carbon monoxide, but the hotel denied it and we only found out later by googling news). We took care of her the best we could, but just a couple hours later, the hotel was evacuated. 12 guests were taken away in ambulances, one of them fainted right in front of us. Staff did NOT tell us what was happening, even as they were wheeling people out and streets were shut down due to all the emergency vehicles. When I approached a staff member, saying my daughter had been affected by whatever was going on and that I needed more information to determine if she needed medical care, I was told it was a DRILL. I knew it wasn't, and contacted Hilton and called the specific hotel multiple times but was never given a response. We only found out that it was a carbon monoxide leak from the news. It's been a week now, she's still experiencing symptoms, and nobody has gotten back to us. Stay away, FAR AWAY. read more

The bar here was a breath of fresh air! Out of the hundreds of people I have talked to in the last week -Pablo might have been the kindest/ most helpful person I have encountered in my trip to San Juan/ Culebra. Thanks again. read more

Beware of Fraudulent Charges and Poor Customer Service I attended a small event at this hotel, which was a great experience--until I had to deal with their valet parking charges. I was initially charged $33.45 for valet parking, but when I checked my bank account on my way home, I was shocked to find a duplicate valet charge and an unauthorized charge of $3,311.57! I was not a guest at the hotel, so they had no reason to have my payment information for any additional charges. When I contacted them for an explanation, they casually dismissed my concerns, claiming that their financial system had issues that morning. The so-called supervisor, Jeziel García, admitted that he was aware of the problem but failed to inform customers in advance. I reported this incident to the authorities, my bank, and the hotel itself. Their response? "Don't worry, you should receive your money back in 90 days." Ninety days?! They took seconds to take my money, but I have to wait months to get it back--meanwhile, I am left dealing with overdraft fees and financial stress. This is completely unacceptable and feels like fraud. If I hadn't checked my account and taken action, they would have simply let it slide. Be very careful when making transactions at this hotel! If they overcharge you, it becomes your problem--not theirs. read more

The hotel is also conveniently located across the street from a market. I forgot to add this as part of my initial review. read more

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I wish we could give this hotel less stars than this. If you're looking to stay in the San Juan area... do yourself a favor and do not book here. We had been looking forward to this week getaway for a while. We were excited to be staying in a hotel that had a restaurant, beach club, pool, and more, until we found out that some of the promises/reasons for the nightly "resort fee" wasn't the truth. Please see below for more details... Restaurant: - Our third day in Puerto Rico was cut extremely short due to illness following breakfast at the restaurant Cafe Pierre. Morning breakfast in which the waitress and kitchen were notified of an allergy lead to a day of sickness. Parking: - Parking in the garage was confusing as there was no guidance and we had to get our parking ticket validated many times throughout our stay. "Beach Club": - There is no such thing as the "beach club." We walked to the beach due to the lack of information regarding the shuttle (not sure where the shuttle was) just to find a man sitting by a Doubletree flag, under shelter, on his phone, and not paying attention to those coming to use the chairs that are being paid for. We ended up just using our towels. Resort Fees: - in addition to the "beach club," there were other faults with the nightly "resort fees" at this hotel. Jt was promised that these would cover a Puerto Rican coffee station, which doesn't exist. Wake Up Calls: - We expected our trip to allow for sleeping in and not having alarms. This was not the case as we were woken up multiple mornings to maintenance being done outside of our window. Please see photos of men using a blow torch directly outside of our room window. Power: - The power went in and out while we were staying here. This caused appliances in the room to stop working and the elevator to stop working, preventing us from getting up to our rooms. We had to take a back elevator in the maintenance area of the hotel. Elevator: - Only one elevator worked the entire time we were here, which lead to backed up access to our rooms. Toilet: - Upon our arrival our toilet seat was off of its hinges. We contacted the front desk about this and were told that a maintenance tech would be up/in contact, but this never happened throughout the entire week we were here. We were looking forward to (and paying for) a nice relaxing week away, but unfortunately the issues at this hotel prevented this from happening while at the hotel. The rest of San Juan was amazing. read more

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I love this place as it was clean and lovly. I would remmended this place to anyone who want to come

We chose this place for our first few days in San Juan. The room had a very European feel to it, I should have gotten a pic but after only a couple hours of sleep the night before and feeling a little jet lagged I dumped the suitcase and crawled into the king size bed. They have everything you need, laundry mat, pool, kiddo pool, spa, gym, large lobby area with ample seating, pool table, ping pong table, and the mandatory hammock for use on a tropical island, in house restaurant with a bar that always seems packed. Food was pretty good. Wasn't the best place but it had the amenities, staff were friendly and helpful. Oh and don't forget to check out the Choclates at Lily's in the lobby. read more

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This is a nice hotel very friendly staff . I only had one complaint which they took care of immediately. I did want to enjoy the in house restaurant but it was not my favorite place for a meal . I did call a Month a head and they had forgot my request so I had to call 2 times to make sure they actually did what I requested . They did finally do my request the last night of our stay so I was a little disappointed. The parking cost is high If you choose to drive it's best to walk or Uber . The beach is a golf cart ride away which you pay for and that was decent . I would go back it's close to the airport and restaurants. read more

Stayed here for about a week with my then Fiancé, now husband, on our wedding week. The hotel is located in Condado, an upscale area of San Juan with hipster bars and decent businesses around (if you're up for walking). It's beautiful with plenty of greenery and windows/sunroofs. Check in was a breeze as I'm a Hilton Diamond Member, and we weee upgraded to a gorgeous poolside room with sliding doors leading to our on patio right on the pool deck. The room was fully updated and even had bath robes. AC worked like a charm, tv listing is plenty, The TV was mounted on the wall but there was an outlet if you wanted to connect your own HDMI cord which was perfect for us and our Roku stick. The hotel was mostly quiet, probably due to the waiver they had us sign at check-in which would fine any guest $100 for being too loud. The on-site restaurant was pretty nice too. Gave us a lot of food which tasted pretty good, and their drinks were good as well. Staff was courteous and tentative, answering a lot of questions we had about the area and transportation. Unfortunately we weren't able to take advantage of the beach amenities, but will have to leave that for next time! There is a hold for $50 per night on a card of your choice, to which is refunded to you upon check out. So you should be aware of that before you go. Regardless of all the precautions taken, it is definitely an enjoyable hotel, and we will be coming back again soon. read more

DoubleTree by Hilton San Juan - View out from room - Hotels Near Me - San Juan, Puerto Rico

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WORST nightmare experience ever.   I am a female, use a handicapped wheelchair and also walked with a cane, close to 70 years old. On 2/24/22025,uUpon arriving at the DoubleTree by Hilton hotel, San Juan, Puerto Rico 00911 around 7pm, Manager Bryan Santiago told me: '...the hotel does not accept Delta vouchers for 1 night stay, adding in a despicable tone, 'and they know that'. I won't discuss this.., it's an internal issue for you to handle with them" (and smirked). I was humiliated and embarrassed in front of other passengers from Frontier and another airline with similar vouchers. The situation dragged on until almost midnight, back-and-forth between the hotel and Delta. While still on the phone with Delta, Mr. Santiago denied copies of the signed hotel forms, so I photographed them; then stated I was not allowed in the hotel 'as he has the right to accept guests'. Delta staff heard him, and I said I was going to stay in the hotel lobby to have breakfast in the morning. Mr. Santiago yelled at me stating that I could not stay in the lobby. Delta staff was appalled, stated it was extremely unprofessional and took notes. Delta stated, 'please leave the hotel preventing escalation. Because I took photos, Manager Santiago dared to call the police to submit a report against me. My only alternative was to return to the SJU airport around 1 AM (the ordeal lasted 8 hours). I wrote a GOOGLE 'horrible experience', and General Manager Yodil Caban sent me a 'general' statement apology. I asked for the surveillance CCTV as evidence of Mr. Santiago's triggering point, but Mr. Caban stated it was already erased in 5 days. I request an apology from the DoubleTree by Hilton hotel, and to withdraw the police report affecting my persona and reputation. In addition, for all the unwarranted actions I want compensation for my pain and suffering. I was so physically debilitated due to the DoubleTree unprofessional behavioral actions towards me, that the next day I arrived home and visited a Doctor because of the extreme pain I was experiencing while trying to walk. read more

We really enjoyed our stay at the DoubleTree in S.J. our room was clean and had a nice view of the pool. Staff at the hotel were very friendly & helpful from check in to check out. I had a few issues but the manager, Michael was quick to resolve / make up for it. We loved that there's a super market right across the street, the pool / hot tub are 24 hours which is also great since we liked to swim late to beat the busy crowd & we could walk to the beach or take the golf cart if you don't want to walk it. The restaurant was great too, the food was delicious and the service was top notch, we ate there twice during our stay. We will definitely be back to stay here! read more

We stayed in DT's San Juan location on the last night of our trip. We did some bouncing around and this was a nice place to end our stay. It is located in an area called Condado which is, and I'm no PR tour guide by any stretch of the imagination, probably the best place to stay in San Juan. Old City isn't terribly far and there are a ton of restaurants and the beach nearby. I was somewhat disappointed in the number of bars but perhaps we didn't go to the right part. La placita, which is something everyone visiting should check out, is like a 2 minute uber drive away. Also speaking of their location, there is a 24/7 grocery store right across the street which comes particularly in handy. Just like every other DT, the lobby is enormous and has a bunch of good shit in it. There's a starbucks somewhere in the vicinity, a little convenience store that sells swiss chocolate (for what it's worth) and a restaurant/bar. There is also a seating area and a helpful screen that displays upcoming flights. Staff was friendly. We were checked in without issue. The warm cookies come standard. There is only one elevator which seems to be a theme in San Juan and you have to take a narrow ramp/stairs to get to it. There is a small pool adorned with a waterfall in a courtyard that makes up both the center of the facility and the window views of the room. There is also a hot tub that I was hoping to utilize however creepy weird people were in it at that time. Of note, they also have laundry and a gym. Even though this place is not on the beach, it is about a 10-15 min walk and they do have a little spot on the beach where they provide chairs, towels, and blankets. You can order drinks and get food from the hotel's restaurant delivered. This was an amazing service, the (almost) beachfront hotel we stayed in for the first part of our trip did not have this. The room itself was standard size and fitted with a desk, chair, dresser, coffee pot, all the usuals. The TV was of nice size. The bed was soft and comfy. The bathroom was standard. There was a robe, just one, ready to be thrown on. There is an alarm clock present, I do enjoy being aware of time and space when I awake intermittently in the night. There is also a microwave! More times than once in my life have I longed for the presence of a microwave. The shades leave large gaps which means there is a ton of light in the morning. I personally like to sleep in a cave and the little beams of light that penetrated through the periphery of my eye mask were bothersome. Last but not least, they give you the option of ordering breakfast in advance, which I think is pretty neat! Call me a n00b but I've never seen that before coming to PR. Anyways, this was a great hotel and highly recommended. read more

I stayed at this hotel during April 2023 for a combination work/friend trip to San Juan. I stayed at one of the beachfront hotels during a previous trip, and the Doubletree was a much more enjoyable, and affordable, experience. Margarita was at the front desk when we arrived, hours before our scheduled check in. We told her that we were early, and understood that the room might not be ready. She greeted us warmly and offered to pre-check us in and hold our luggage while we went to the beach! The valets shuttle you to the beach (just two blocks away) in a golf cart and there are hotel staff at the beach to set you up with chairs and umbrellas. The staff even carried our cooler to the beach for us. The shuttle runs until 5pm, but since we wanted to stay longer, we chose to walk back. It was an easy and safe 7 minute walk. I have visited some of the local public beaches and can say that the Ocean Park beach the shuttle drops you at was nicer and cleaner than many others. Our room was ready when we returned and the hotel upgraded us to a room with both a Queen bed and a Murphy bed. It was exactly what my friend and I needed. The beds were comfortable and the room was clean and well furnished. No complaints at all about our stay. I cannot say enough about the wonderful valet staff working here. Shout out to Gadiel and Jose! They were always quick and helpful with lots of local recommendations. Interactions with the valets really made our trip even better. Estefania at the front desk was also awesome! We were unsure about local nightlife and she made some excellent suggestions that were so fun, we went back the next night to visit them again! We visited the pool area during our stay and it was lovely. My only disappointment would be the breakfast buffet. I received complimentary continental breakfast due to my status with Hilton and was disappointed with the available options. It included some flavored yogurt and a small amount of meats and cheeses. I did not see much on the hot bar that I would have paid for either. A minor complaint, easily addressed by having many coffee shops nearby. I would absolutely visit this hotel next time I'm in San Juan! read more

DoubleTree by Hilton San Juan - The beach setup courtesy of Doubletree - Hotels Near Me - San Juan, Puerto Rico

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The Double Tree, San Juan exceeded our expectations. The room was beautiful and the service was exceptional. We interacted with several of the front desk staff members during our stay, and each of them were friendly and went above and beyond to be helpful. Pablo, the bartender at Cafe Pierre, was the highlight of our stay. We arrived at the bar for a late night bite after a long flight, just 10 minutes before closing. He welcomed us as if we were the first customers of the day. He recommended that we try his signature drink - the Don Pablo and it did not disappoint. When we told him how much we enjoyed it, he walked us through the ingredients and steps so we can recreate when we return to California. He helped us start our trip out right. We will definitely stay at the Doubletree SJ again. read more

I had one of the best times in my life. At the double tree Hilton hotel. Me and my wife enjoyed our stay there from beginning to the end. It was a vacation of a lifetime .staying there from the hospitality to the warm chocolate chip cookies at the front desk. To taking a walk across the street to the supermarket..or taking a walk around the block to bebo cafe. One of our favorite restaurants in San Juan. We discovered a new best places to enjoy our selves at while staying at double tree. You can't forget about the complmentry trip to the beach .nice place to visit while staying there. The trip over there was kinda funny we went in a golf cart kinda vehicle. But the vehicle was kinda fast ..so we had to hold on for that fun ride to the beach shout out to our driver .who took us there and back .when we got back we enjoyed the nice pools they had there .and there internet room with computers you can use really nice . After our few days at this cool place we were off to our cruise ship .but we said we will always come back to this particular double tree. When ever we are in San Juan Puerto rico. read more

What a great place and location! Went here for an event- parking was easy- located close to a lot of food options. The staff was very attentive and the hotel was super clean and trendy. The drinks from the bar were fun- they pay attention to the details- ice molds, fresh garnishes! From Cafe Pierre- The appetizers were really good. The cauliflower wings are AMAZING. The turnovers were also really flavorful! Finally the chinchorreo boricua sampler was well cooked and not too greasy for being all fried options. I'd highly suggest having events or staying here! read more

The hotel room was very compact. They fit everything in there; however, compared to other Doubletree's that I have stayed at on the mainland it was a tiny room. Also, the walls seemed to be thin as we could hear things in the hallway and in the rooms next door to us. The facility was nice. The main lobby area was very welcoming, bright and up-to-date. Nice exercise room. Nice pool and hot tub. Need some maintenance on a washing machine. I will say that all of the staff that we encountered were GREAT! The front desk staff Jeziel, Margaritas, and Brian were super helpful. My favorite employee at the hotel was Christian, a concierge, who helped us get transportation around the island and recommend places for us to go. Tip: Uber is much less expensive than taking cabs and we felt pretty safe. read more

I loved this hotel. Location was fantastic and such a good value. The beach shuttle, beach service, cleanliness, super market across the street, close to airport, short drive to old San Juan, etc. Friendly staff, welcoming vibe. I have stayed at more luxurious brands and haven't had as positive of an experience as I did at this hotel. I think if we came back as a couple (traveled without kids this time) I would totally come back to this hotel. I think it would be a little too tight for us as a family of 4 with our kids but as adults solo had a great experience. read more

So if I write another 5 reviews today, that'd be 10 in 2 days! Hmmm - let's start then (lots of fodder in the hopper!) We went on a cruise out of SJU just before all this C-19-hell broke loose; decided to go a couple of days early so that we can explore a little of what this beautiful place had to offer. The DoubleTree is not too far away from the airport (10 min. no traffic, 15 if it's bad), and even closer to the Pan Am cruise port (5 minutes). Lyft has not found its way here yet, but Uber is ubiquitous - no need for us to rent a car, pay for the parking, along with all the other driving/parking hassles wherever you're going (it's $20 valet at this hotel, for instance). The hotel has a kind of small entrance that isn't that grand, but the lobby is fairly comfy and cozy (see pix). They have small restaurant called Cafe Pierre and bar, where breakfast is also offered. We supposedly got an upgrade, but it was no huge deal - had they put us one floor lower, the walk-out patio would have been even better. Otherwise, it's a pretty standard DoubleTree deal with room amenities. Except, they bill this as a resort: now, while the pool and grotto etc. are quite quaint and well kept, there's nothing really "resort-y" about this place, except the price! On top of the average of $200-$250 daily rate, they charge you a "resort fee"! And no it's not 10% or $20 (exorbitant enough already if you ask me), but it's a whopping 20% of your rate. So on $250, that's $50. Ouch! That, alone, took it down one star. When we return, we might look for other, less gouge-y, digs - not that easy if I want to stay loyal to Hilton, though. read more

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The rooms and bathrooms need to be taken care of better. The showers are gross with black mold and grime in between all of those tiny tiles. Also the "beach club" area needs to be manned by someone pleasant, since the guy in charge of the chairs and umbrellas had a horrible attitude. Also there's no service from the hotel restaurant at the beach so I had to Uber to Supermax from the beach (which was conveniently across the street from the hotel) to buy a cooler, ice, drinks, vodka, water, tortilla chips, salsa, fruit, plates, cups, forks, and salad to make my own experience. I shared with some others around me who were disappointed as well. The guy who drove us to the beach club was very nice and super helpful with recommendations on LGBT friendly areas and clubs for my girlfriend and I to go to. The location was within 5-10 minute walking distance of a lot of restaurants and bars, and a cheap Uber ride to old San Juan. The pool area was nice and well maintained but pool service leaves a lot to be desired. Having laundry inside was helpful with washing clothes before returning home to cut down on sandy luggage as well. The restaurant/bar left a lot to be desired with food choices, flavor, and service at the bar. Luckily there's lots of other places to go nearby. Wi-Fi also did not work.. the signal was very weak For the price I paid however plus resort fee (which is silly because it's not a resort..) it's totally not worth it. Just go with another hotel even if you have to pay more so that you're comfortable. I am not used to this type of hotel or treatment for a vacation that I spent so much on. read more

I really needed a break away and PR was the spot to go to for a quick getaway. When we booked the room for my friend and I and we were pretty sure we booked a room with two beds but when we got to the room we only had one. Reception said they were all booked up and there weren't any more rooms. Claimed we had a room with a queen bed. I have a queen bed at home so I know this wasn't it. This was a full size bed but we made due. That was the only issue we had. Everything with the hotel was good. There's a shuttle that will take you back and forth to the beach. The beach is also close enough to walk to. read more

Really great and modern hotel in the middle of everything. A quick 20 minute walk will lead you to Condado. And in the other direction is Calle Loiza for nightlife. A short drive to the airport and Old San Juan. The location couldn't be better. Valet is about $25/night if you bring a car. Resort fee is $45/night and they provide transportation to the beach, which is also walkable. The restaurant downstairs is good for breakfast, but dinner left a lot to be desired. Overall a very clean and quiet hotel with crisp sheets, a modern bathroom, and blackout curtains! A small (but nice) pool area. They also have a nice fitness center and business center. The staff was very kind. The rooms are a bit on the small side, but we didn't spend much time in our room other than sleeping. read more

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Never in my life have I experienced such HORRIBLE customer service. The hotel threw out a very expensive personal item of mine. I asked to make a claim using their insurance or talk to the director of loss prevention. The staff kept brushing me off, Denise Santos who is the manager was extremely disrespectful and rude to me. I wanted to make a claim but they refused. The customer service at this hotel was unacceptable and unprofessional and I would NEVER recommend these accommodations. In my business customer service is the main reason why I am successful. Don't they know the customer is always right? They did not offer me any compensation for my loss. read more

This hotel isn't in the best part of town, but when I say that, I mean there isn't much to do in the immediate area, except the beach. The beach is a 3 minute ride, 10 min walk. The staff was extremely friendly, and they have the best chocolate chip cookies EVER!! Juan, one of the front desk personnel was my favorite. He was so sweet! The only thing I didn't like was the hotels Cafe Pierre. The food is ok, but the service sucks. I think it's just a matter of them not having enough staff. Would I patronize this hotel again if I came back to San Juan? Definitely. read more

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I been there for aweek with my 3 kids. Everyone super nice, my kids are 4, 7, 9. Yes I agree the pool is not big but for me and my kids it was perfect ibfidbt need to be stress they will hurt or get lost becouse I always see them. You have supermarkets rigth across the street from the hotel. And the beach like 15in walk but they drive u in this cute car wich was very fun to my kids and over there u have towels and chairs from the hotel. I had great stay. read more

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It's college all over again. Annoying neighbors shouting and yelling crap in the hallways and while you sleep. There's not much sound proofing. 240$ a night gets you a small studio. The pool and workout area are nice . No free breakfast booo. The bathroom lock doesn't work so I had to battle my two year old trying to open the door while I took a dump. The shower glass is see through so anybody else who wants to use the bathroom is going to see you naked, who thought that was a good idea ? Lounge area is nice. read more