This is a weird hotel for a number of reasons. I was just here over Memorial Day weekend for a week for a wedding and flew in from the Los Angeles-Area. There aren't many hotels in Downtown Hyannis, MA so you have to sort of roll with it.
Let's start out with the good: *GREAT* Location. The back end of the hotel is connected to the best part of Main Street and many other hotels in the area are further away (EG: "Fresh Ketch" is an awesome restaurant which is right behind the hotel.) The room itself was pretty spacious and included a refrigerator, electric stove, microwave, sink, couch, kitchen table, etc. The bathroom had a good shower with great water pressure. There was also a sliding door that led to an outdoor area with picnic tables and such. The cleaning lady was super nice as was one of the front desk staff. WiFi was also solid and the TV in the room had a nice cable package available (similar to what I have with DISH in L.A.) The pool seemed to be heated and open and was indoors, but never used it.
The Bad? The door locks and handles are *RIDICULOUS*. You have to hold this key fob up to the door to get in and out of the hotel as well (and angle it the right way or it will not work) and the hotel room itself. The hotel room is even worse as you have to hit a button, hold the key fob up to the door, and then quickly turn the lock to the right to get in. If you don't do it quick enough you have to start over again, and a few times the hotel staff had to help me get in because it timed out. Worse, the door doesn't automatically lock once you're inside so you have to remember to turn the lock back again. I have no idea who designed a lock like this or why the hotel installed them but both parties need to be waterboarded for creating such inconvenience. What's wrong with ordinary key cards anyway? The doorknobs literally look like ones that belong on a safe.
Minor things: Due to COVID-19, the indoor hot tub was closed and looked pretty inviting. Also there was no ice available despite MA allowing it back into hotels in March. The bed was rather small and not terribly comfortable but I suppose acceptable considering the rest of the room was pretty OK. I did find a weird bug in the room when I first arrived - probably a centipede but never saw it or any other bugs again for the rest of my stay.
The worst part of my stay was at the very end: I checked out and asked to hold my suitcase to go to the mall and when I came back the manager got mad at me for not taking out my trash when I checked out. Seriously, WTF? The hotel had one garbage can in the bathroom and the dumpsters were located nowhere near the entrance of the hotel. What kind of hotel makes you do this? My friends who stayed at the Comfort Inn down the street had a trash pile going which was a foot high and they didn't have to take it out. She said I should've known this by checking in (I didn't, my Dad did) and narrowly avoided a $100 fine. Afterwards another co-worker yelled at me for smoking too close to the building and told me to smoke near the dumpster area (Ironic, especially since there were ash trays right outside of the hotel.) All of this left a bad taste in my mouth.
They also sent out a memo and slid it under the door about dumping trash bags outside the door and into the hallways for pickup which yields a $50 fine. Again, ridiculous since there are a lack of garbage cans to be found in the room.
I'm very middle of the road with this hotel. On one hand, I like the location but I don't like the insular staff and what seemed like made up rules to me. I will say it's not as horrible as some of the other reviews listed. At no point did I ever feel unsafe, it was more or less just some staff members with attitude problems. read more