1. Couture Cleaners Glendale

    1. Couture Cleaners Glendale

    0

    Glendale, CA

    Couture Cleaners Glendale

    4.5 (8 reviews)
    Closed Closed
    Updated 3 weeks ago

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    Response time

    30 minutes

    Response rate

    100%

    Services - Couture Cleaners Glendale

    Stain treatment

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    Recommended Reviews - Couture Cleaners Glendale

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    4 days ago

    Great place to get dress tailored. I needed my dress to be hemmed as it was too long. They finished in 2 days. Thank you Couture.

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    1 year ago

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    4 months ago

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    4 months ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    They did a miraculous stain removal from a vintage white jacket. They are also super friendly and have a unique, cute space.

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    Pristine Cleaners

    Pristine Cleaners

    4.6
    (102 reviews)
    $$

    I brought in two suits and a dress shirt that had tough stains, and they came back looking brand…read morenew. The staff were friendly and professional, pricing was great.

    Updating my review to 4 stars…read more I picked up my items today, and I'm pleased to say they look great, as they always have. The tailoring was done exactly as expected, which is consistent with the quality I've come to rely on after being a customer here for many years. The storefront employee was contrite, offered a sincere apology, and provided a full refund for the order. While the refund itself was not the primary issue for me, the principle behind it -- acknowledging the inconvenience and taking responsibility -- meant the most. I truly appreciate the professionalism shown during this follow-up interaction. Based on how this was handled, I am willing to look past what I hope was a one-time issue and continue using their service moving forward. End of update ________________________________________________________________________ I have been a loyal customer of this dry cleaner for many years and have consistently trusted the quality of service--until my most recent experience. Last week, I brought in two pairs of denim. One pair was to be cleaned and used as a tailoring reference for a new pair. I prepaid for the services and was given a written promise date of 2/14 for pickup. When I arrived on the promised date, I was informed that my items were not ready. The employee at the front counter, who appears to be new, simply stated, "Sorry, we don't have your items today. You'll have to come back Monday." There was no acknowledgment of the inconvenience of making a trip on the scheduled date, nor any effort to offer a reasonable accommodation. When I expressed concern, the situation became more disappointing. Instead of taking responsibility for missing the promised date, the employee turned the issue around and said, "You've been coming here for years--when have we ever made a mistake for you?" It felt as though he was using my long-standing loyalty as a way to dismiss the current mistake, rather than valuing it. Being a long-term customer should not be used against someone to minimize a legitimate concern. If anything, it should warrant greater care and professionalism. When I reiterated that I was relying on the written promise date provided to me, he escalated the interaction by raising his voice, speaking over me, and ultimately suggesting that I take my business to another dry cleaner in the future. Mistakes can happen in any business. However, how those mistakes are handled is what defines customer service. Unfortunately, this interaction reflected very poor service, particularly from the new storefront employee. It was surprising and disappointing, especially given my many years as a customer. I will return on Monday to retrieve my items and hope the matter concludes more positively. Depending on that outcome, I may revisit my review. However, the way this situation was handled was not appropriate and not the level of service loyal customers should expect.

    La Crescenta Cleaners

    La Crescenta Cleaners

    4.3
    (40 reviews)

    My brother took a brand-new pair of pants to a cleaner near his house to have them shortened, and…read moreunfortunately they were completely ruined. The hemming looked very unprofessional, and he was extremely disappointed. I told him to give me the pants so I could take them to La Crescenta Cleaners, where I always go. As soon as I explained the situation, the tailor was incredibly kind and reassuring. She told me, "Don't worry, I will fix it for you." I just picked up the pants, and the difference is amazing! My brother couldn't wait to see them, so I sent him a picture right away. He was so happy and relieved with the results. Thank you, La Crescenta Cleaners, for your excellent work, professionalism, and outstanding customer service. You turned a frustrating situation into a happy one, and that's why I keep coming back. Highly recommended!

    I had an excellent experience with La Crescenta Cleaners! The staff is always friendly,…read moreprofessional, and welcoming. Our dance studio's costumes were all cleaned, pressed, and returneed in an excellent condition. They pay great attention to detail, and everything is always ready on time. Cannot take them enough, thank you. What really sets them apart is their exceptional customer service. They truly go above and beyond to make sure you're satisfied and take great pride in the quality of their work. It's rare to find a business that is so reliable, attentive, and genuinely cares about its customers. I highly recommend La Crescenta Cleaners to anyone looking for top-quality dry cleaning and outstanding service. They've definitely earned a loyal customer! Thank you for your service.

    Couture Cleaners Glendale - dryclean - Updated July 2026

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