I bought my gas fireplace from this company about three years ago. Since then the gas logs have…read morebeen Serviced annually, per the manufacturers, and G.F.R's recommendation for maintenance. I have to be honest, at first i thought that sounded made up, but I talked to the manufacture and it really should be serviced that frequently. Now I'm known for being the type of person that stands over people and ask "hey you need more light?" now I'm really asking that so I can actually see better, because I'm nosey, lol... Anyway's I ask him and he quickly and softly but with a deep voice says "no, I'm fine; thank you anyways..." i just blurt out UH-HUH and he looked back at me with the funniest facial expression and just held it there for about 20 second, Longest 20 seconds of my life haha. all of a sudden i felt an immense amount of laughter about to erupt... it did., I swear i almost died laughing. So was the technician. Before he left i asked him what possessed him to do that and he said "probably my meds wearing off" and we both almost died laughing again. it was a riot. He always was funny but this time he just really made me laugh hysterically. i can't wait for next year!

From the owner: We are dedicated to providing the best quality gas fireplace repair and services. To the point…read morewhere we are downright tenacious. We never say never, and we never leave a unit taken apart. You may wonder why we have a 5 hour window. It's because our gas fireplace repair technicians don't really ever know how labor intensive a gas log fireplace insert can be. No two appointments are alike. So with that in mind we say a 5 hour window and a phone call roughly an hour before the technician heads your way, is quite useful in freeing up your day instead of sitting around waiting for someone to show up.

BEWARE: We hired Johnston's for a chimney inspection and cleaning, we were told by our technician…read morethat we had glazed (Stage 3) creosote buildup -- but were advised to simply keep using the fireplace and burn hot fires to reduce it. After research and hiring a CSIA certified company, we learned this advice is directly contrary to established safety guidance. Stage 3 creosote is highly flammable and requires chemical treatment or professional removal before a fireplace can be safely used again. The Chimney Safety Institute of America is explicit on this point. Following Johnston's guidance in our report could have caused a chimney fire. We requested a refund given that the inspection included advice that put our home and family at risk, they refuse to acknowledge their fault. We did not feel we received an accurate or professional service. We will be sure to look for that CSIA certification going forward, there are plenty of family owned-- in business for decades, chimney companies in our area that can be relied on to give safe and accurate advice.

only provider who responded. Couldn't come for more than a month, so I passed. Work still not done.read more

Great service from start to finish. Brett, Matt, and Justin…read morewere my main contacts. Justin performed a perfect install of my new stainless steel chimney chase (cover) on 6/3/2026. This company uses the best materials and employs the most polite and competent techs in this business. I would highly recommend hiring them! Larry Springs

Easy and quick to make an appointment. My chimney tech was super friendly and very detailed on…read morewhat he found and did while checking my chimney. He was really good about answering all my random questions about my weird chimney. He took photos and sent them to me after the service. I highly recommend. Often times as a female you get treated like you just would not understand so they don't bother to explain in detail but I was very happy with my service visit. Thank you.

I called John out to look at my hot tub in September of 2012. The circuit board had fried and he…read moresaid he would try to find a replacement. He called me a few days later and said he found a company in California that made them and he should have it in between 5 to 10 days. The price was $504.00. He charged my credit card on the 26th of September 2012. After repeated phone calls to him, which he never would return, he finally slipped up and pretty much admitted that he NEVER ORDERED THE PART! I told him to just reimburse me the money and he said he would have "the girl who does their bookkeeping" send me a check. As you can guess, I still haven't heard another word from him and no check was sent. Avoid this "business"! I will have to sue him to get my money back.

Very rarely in my 68 yrs of life have I done business with a company like Black Goose Chimney…read more From the owner Sergey Gardner to the workers in employ, I have never interacted with a group more professional, friendley, informative, polite and hard working than this group. I had a serious issue in which my converted garage family room was several degrees colder in the winter and approx that many hotter in the summer because my unused chimney was sucking air from the room up through the chimney out into the atmosphere. They efficiently demolished my chimney and bricked up the wall where the chimney had been. They did a spectacular job, and I can already tell a significant difference. The price was excellent as well, considering how difficult the job was to complete. I intend to use them in the future for any other masonry work I might require, and I highly recommend them to anyone for their chimney needs. They do excellent work demolishing chimneys!

I requested to have someone to come by, look at what I currently had and discuss options available…read moreto replace my wood insert with a gas unit. What arrived at my home were two guys who by their own admission knew nothing about gas fireplaces / inserts, could not answer any questions and were only there to take pictures and get rough measurements. They informed me I would receive a quote by the end of the day or the following morning at the latest. Hard to provide a quote when no decision was made as to which type/style/brand of unit was ever discussed. It has been a week and the only thing I have received is an email stating the work has been completed and asking me for a review.

Recently had a chimney inspection on a potential house purchase. Used Premier Chimney because they…read moredid an outstanding job on the fireplace in my primary home three years ago. The fireplace required a complete removal because at 40 years old, the insert fireplace was failing because it had not been maintained. I also chose to do a beautiful pattern tile for the new fireplace. I love the work, use the fireplace all winter. Matt and his team, Nico in the office, were always responsive and made my fireplace beautiful. I should have posted this three years ago, but never too late! Thanks Premier!

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

OUTSTANDING!! UB Granite is top tier! HEE BEST in Hampton Roads. We had our kitchen counter tops…read moreupdated with the most beautiful granite I've ever seen! They honor your home from initial contact. Quality is top tier, pricing most affordable in Hampton Roads, and QUICK! Never seen anything like it. Minnie, UNO, and the "QUIET ONE" are hands down the most professional business we've dealt with in along time. They truly care because they want the clients to be happy, not satisfied but truly happy and proud. Thank you so much!!!

UB Granite Countertop is truly the best in stone masonry that you can find in the Hampton Roads…read morearea. They are respectful of your home, fair in pricing, expedient with delivery and installation and in the end we have a beautiful dream kitchen. Don't be fooled by their name. They also are craftsmen at marble, quartz, etc. I am a customer who has worked directly with Uno and his team and I could not be happier with my results.

I used Chimney Checkers today for my gas fireplace. The pilot light would not stay on. I called…read moreyesterday and they were here today. Joe & Vince are really good at what they do. They got it up and running quickly. Turns out there was corrosion built up. I also use them annually for my dryer vent clean out. They are a great team, always work clean and are very friendly and trustworthy. They are repair guys, not salespeople. They will work hard to fix the issue instead of trying to sell a replacement like other fireplace companies in the area do. Their pricing is reasonable. I will absolutely use them again for annual dryer clean outs and if there are any other issues with the fireplace. Chimney Checkers 757.689.3161 http://www.chimneycheckers.com

We had them come out to clean/inspect a fireplace that is in our condo we just purchased. They…read morewere on time, thorough, and cleaned up everything. Although they had bad news for us (we expected it though), they had advice on how we could fix the issues. Great customer service, polite and most importantly HONEST! I absolutely recommend Chimney Checkers and will use them in the future to fix what we found. Thank you